Denise was extremely helpful and courteous! We had some bulky and heavy items that were very precious to us, and she guided us through the process to get our valuables back to Texas. We're looking forward to getting our packages in a few days. Thanks Denise! read more

I went into the store to return a package to QVC. I had not printed my shipping label at home and wanted to see if they could help me. After the first person told me she couldn't help me at all the second person after I did find my shipping label online told me I would be charged two dollars to print out a shipping label. I have never been to a shipping store where they were less helpful or less accommodating. I will not be using this store again. If I could give this store 0 stars I would. read more

Depends on who's working that day. Walked in today at 6:20pm And the disheveled guy behind the counter said that he couldn't get to anyone else today. Keep in mind they close at 6:30pm and there was zero line. Not acceptable. read more

Highly recommend! Professional customer service and I love the expediency of the automated return via kiosk.

The service at this store is terrible. I came in today to send an old vcr for someone who bought from me online. I ask the gentleman there, who has been rude in the past, HOW MUCH WILL THIS PACKAGE COST TO SEND WITH THE PACKAGING? He asks for the zip code. "It will be $20 for shipping ground service and packaging will put you prob in the $40s." OK, not too bad. I speak to the client and I will return. The client pays me for the item with the shipping estimate plus a little more just in case it's more. Well I return and suddenly the cost is $65 PLUS the cost of packaging!!! What? I thought you said $20-$40? Now it's $65 to ship? Plus packaging? Are you serious? Well you need a special box, The guy rudely says to me it was JUST AN ESTIMATE for standard shipping. I'm like dude-- I asked you how much would the whole thing cost. That's a big difference in price. He then gets HUFFY with me and repeats firmly it was an estimate. A very BAD estimate dude! Big time! With a line of people behind I didn't argue any more but I was robbed. THEN because he wanted to be extra pissy with me he added full price for all the packaging.. a box $15 bucks and some packaging material was $15 bucks more cause I made him mad... now it's $98 dollars to send a package he "estimated" $40 to send. Thank you! It cost me more to send than it would have to deliver it myself and still have money for dinner! I will definitely box my own packages from now on and I hope to never have to come in your UPS store again. You are terrible at estimating postal costs for someone who works at a postal place. BUT- Instead of raising your voice at me like I did something wrong for questioning it--- because you made a mistake, you could have apologized for your goof, and next time just check how much the package would ACTUALLY cost to send the package- not an estimate. read more

The UPS Store - Shipping Centers Near Me - Langhorne, Pennsylvania

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ZERO STARS! I would def not recommend this location to anyone!!! The staff was obnoxiously rude, and utterly disrespectful. They didn't earn my business today, and they don't deserve my future business. POOR CUSTOMER FOCUS - I only went there because I returned from vacation to find that UPS had made a delivery attempt while I was away. The "Sorry We Missed You" note provided no information about the recipient, or the package, just the address of a nearby UPS Store - 13 Summit Square Center. On Saturdays, this location closes at 3:30, and it just was 3:10, so I jumped in my car to go there. En route, I also called to ask about the package. LACKS BUSINESS ETIQUETTE & PHONE TRAINING - When I called, the clearly exasperated man who picked up the phone immediately said "UPS Store, please hold", with no opportunity to engage, or to ask a question. So, I waited, and waited, and waited on hold. I was literally pulling into the parking lot when he finally picked again, 5 1/2 minutes later. After about 2 minutes, I was beginning to think he had put me on hold, and had no plans of answering because of closing time. Five minutes seems like an eternity on hold - particularly with no music on hold or promotional messages - just air silence. JUST PLAIN RUDE & DISRESPECTFUL - When he finally answered, he was clearly having a bad day, but did not have the professionalism or training to control his attitude or his tone. He asked my name and said there was no package in my name, and it would not be there if the note was delivered today. Unfortunately, I couldn't tell when the note was left because there was no date on the "Sorry we missed you" note. Further, my father-in-law, and housekeeper also live in my home, and have different last names, so the package might be in their names. When I asked him to look for their names he got increasingly loud, frustrated, and rude - so much so that other customers were uncomfortable. Then he literally turned and walked away - a là "bye, we're done here". There was a woman employee who tried to de-escalate him but she was having troubles of her own, and he was just not receptive. I have held several executive roles in Fortune 100 companies, and direct responsibility for nearly 500 sales people. If I had witnessed any one of them mistreating customers like that, I would have removed them from the situation immediately, and likely from the job. There were several people in line and several people behind the counter, but it seemed that the entire staff was stressed and inefficient. One guy was just sitting behind the counter and not helping in any way. Interestingly, there was a nicely printed sign that asked customers to "Please be patient with us as we have a computer......" but ironically, the staff was not the least bit patient with the customers. I have 5 small businesses in the city, and we get our fair share of tough days, and rude and disrespectful customers. I assure you I was neither rude or disrespectful. I was shocked and incredulous that his behavior went unchecked. Nothing can justify this guy's berating tone and disrespect. The owner or franchisee of this location really needs to let this employee know that customers choose businesses based on products, services, and the overall customer experience. This employee gets an F- for horrible customer service. I will never willingly use this location again. IF YOU DON'T LIKE YOUR BUSINESS, GET OUT AND LET SOMEONE DO IT BETTER. read more

Not a great UPS store, compared to most of them. One of the staff (an older woman with short hair) is, as noted, TERRIBLE at customer service. They always seems over-whelmed. The place IS busy, and there is always a line out the door. This stresses them out to no end. There's a tall young man working there who gets short when the line is long. Customer service isn't his thing, either. This place has one thing going for it, though: As below average as it may be, it is 10x better than the UPS store in Levittown! But both would go out of business if someone with a strong work ethic and some professionalism bought a UPS franchise here. read more

I needed to return my Dish Network "box," and the instructions received with a shipping container said that a UPS Store could handle the job, and that Dish would cover the cost. So, I boxed it up with the remote, taped it closed, and drove over to the local UPS Store in the Summit Square Shopping Center in Langhorne, Pa. I walked in around 5:30 pm. The time sign said it was open until 6:30 pm. I was the only one there, and I did not see an employee until I was near the counter in the rear of the shop. At that point a woman came out from the back area to see what I wanted. She saw the box and the telltale return shipping label. "You want me to take that?" "Yes, please. Can you handle this return to Dish?" "We can." "Great. Thank you." I placed the box on the counter, and she grabbed it, slid it over the weighing scale, and pushed it to the side. Not another word was exchanged between us. No "thank you for your business, nor "have a good evening." She seemed mildly put off that she had to do something without direct compensation from me. I guess this project didn't deserve any courtesy. I shouldn't complain unless the box doesn't arrive at its destination. But, for all she knew, I planned to return tomorrow with a truck load of business for her. Not! read more

The UPS Store - Shipping Centers Near Me - Langhorne, Pennsylvania

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I had a great experience at this UPS store. The young girl working there was so pleasant and helpful. i believe if you speak to people nicely, they will be kind in return! read more

Very disappointed in the customer service here. I mailed a package about 2 weeks ago and the merchant never received it. I called to ask the person to look up the tracking number and he claimed they can not look it up with my name and address. I know for a fact they entered my name and address in their computer as they asked me for that information. They also asked the address of the company I was mailing it too. I find it VERY hard to believe they do not have access to that information after a week and 1/2. He seemed very dismissive and quick to get me off the phone. Guess he had better things to do with his time. I should have read the other reviews before I used their location for mailing. Stay away!!! read more

This is the worst UPS Store ever. The woman at the desk is so rude and does not comply with UPS policy. She was so unhelpful and unprofessional. Never go to this UPS! read more

I have used several UPS stores in the area and they are all wonderful. BUT NOT THIS ONE. the clerk was so rude and not helpful at all. If you want a UPS store that treats you as a valued customer go somewhere else. The one in Warminster is amazing. read more

Very nasty woman working there. Yelled at me and a gentleman before me. Extremely rude. Will not be back, nor will I recommend their services. read more

There is a woman who workers there she is usual the first one you see when you walk in the store. She has short dark hair. She is the rudest person I have ever been in contact with . Unfriendly to day the least. I asked for a receipt and you would have thought I asked her for a favor or something it's her job . I will never go to this location again . Stay clear she might bit your head off..... Terrible customer service. This lady needs to find a job in a room by herself .... it's not the first time she was rude . I thought she might be having a bad day the last time I was there but no ... that is just her nasty personality .... read more

Not a friendly nor customer focused place. Frankly, I prefer Mail n More and Parcel Place but sometimes I HAVE to use this store when a UPS only store is required. So, the only times that I use this store is when I must. They just don't seem to care too much about how they present themselves to the public, Glad that there are other options out there! read more

Not sure why all the Negative reviews. While I can agree that the staff are not overtly friendly or welcoming, they have always been helpful. I use this location on a regular basis, sending packages to my Sons at college as well as Family out of state. Last May, we sent several large boxes back from my son's College in St Louis. Somehow, they were mistakenly sent to our local UPS Store, not directly to our Home address! One phone call settled the mix-up and we were able to locate and retrieve those packages without delay or incident. I recommend this UPS Store. read more

I am so disappointed. I needed to ship a big package, but needed to delay shipping until I could get there to intercept. No problem, I was told, we'll just delay until the end of the week. Nope. The box sat there for at least three days until I arrived. Now this is a big box, easily seen. Luckily it was still there. read more

Joanne is rude and is super unprofessional. She told me I should get my own tape to close boxes. I put in a complaint to ups and called to speak to the manager which to my dismay was Joanne. I can't even believe she can be a manager. She did not apologize nor ackknolwege my complaint. She said thank you for the feedback. Never go here! If I could give a zero I would read more

Needed to drop off a prepaid box. Person working there was fine, quick, pleasant and even taped up a box for the person in front of me. In and out in less than two minutes. Its a five. read more

I would not recommend this location at all. I stopped in beginning of August to ship some things back to Amazon that required UPS mailing. The woman that was there was not very friendly and acted like we were bothering her. I had to get packaging for the returns and she was not helpful at all. The labels we had printed were not attached to the packaging we just bought and she said that was fine she would take care of it but as we sat there one of the labels that was on top of our package flew off. She didn't seem concerned. The counters were full of packages and items that looked like they still had to be boxed up. I asked her how would she know what goes to what if the labels fell off. She didn't even reply. We started to leave without a receipt, one wasn't offered, and she acted like it was a chore to get a tracking number for what we just left with her. Turns out two of our items were returned to Amazon but one has not. The tracking number just says that label was created but no delivery information. Called the store to see what happened and they said that on their end it says the item has been shipped and that it is an issue with Amazon. Asked them what recourse I have if item is not at Amazon and they stated none from us because we shipped it. Should have went with my gut and walked out of the store when I saw the clutter and unorganization of the store. read more

Used their notary service. The woman who helped us was brisk, professional, and patient with us as we tried to figure out the form. In the meantime two other customers came in to drop off packages and she took them politely without a fuss. read more

Just writing to put in a good word for Joanne, who was super helpful when the routing went awry on a recent shipment. Even followed up with a phone call. Well done. read more

This store does NOT maintain its hours. They are always closing earlier than advertised, which is extremely difficult for the average 9-5 worker. Further, it states on the website that the closing time on Saturday is 3:30, yet I've been there at 1:45, and it was completely shut down. read more

DONT GO HERE!...UPS headquarters needs to be made aware of how rude these people are. The lady (Joanne) that helped my girlfriend was completely rude and out of line. My gf went in there with our newborn son asking for assistance on mailing a document. Joanne didn't seem willing to help throughout the whole exchange. While Joanne was filling out the fax form she asked my girlfriend if it was going to the welfare office without my gf ever mentioning anything about welfare. That comment was the last straw for me and I will never return. When I confronted Joanne over the phone she denied ever saying that. I realized I wasn't getting anywhere with speaking with Joanne so I called back and spoke to the owner. Unfortunately that got me nowhere either and after I told him I was going to write to UPS headquarters and write a bad review, he said "You do what you need to do Andy". I'm definitely going to write to UPS headquarters and let them know that they need to sever all ties with this facility because it is hurting their reputation. read more