Extremely friendly staff and great customer service, they are my go to place to ship anything!

Friendly and reliable service and Covid safe. My go-to shipping store. Highly recommended.

Great place if you want to waste time with a bunch of unprofessional employees, when they decide to wait on you. They are bothered that you are there and don't ask any questions. Shouldn't be called UPS if you can't do anything with UPS shipments. Franchise owner must be absentee or could careless his money is going down the drain. They have a ton of signs asking for people to leave feedback on this and Facebook so here you go. read more

Always friendly and great customer service. Conveniently located and they offer a good variety of services.

Very polite and helpful staff with prompt service offered from Amazon drop offs to Xfinity drop offs. They also provide notary services with appointment I believe. read more

This UPS Store has AMAZING Customer Service! Each employee goes above and beyond to help you package your item and get it sent out quickly. I was just in there recently during the busy Holiday season and the employees were so helpful to a senior citizen couple that was next to me. They are pleasant and engaging and interested in every customer. I now drive a little farther just to go to this UPS store! read more

I use the UPS store as my private mailbox and have for over two years, as well as the services the shipping services the store provides. I appreciate the 24/7 access and the helpful nature of the store employees. read more

I don't typically ship things but the few times I've been here I had great experiences. Today I arrived with 3 packages without labels and not even taped closed. The man behind the counter took my boxes taped them, printed labels and I was on my way before I knew it. I can't imagine getting this 5 star service anywhere else. Will definitely be returning for all my shipping needs! read more

I stopped in before a meeting to scan a few documents and was impressed by the customer service and professionalism of this staff. Not only were they helpful, but were personable and friendly at 9:00 am in the morning. Keep up the good work Doylestown UPS Store! read more

I had outrageously bad customer service experience at the UPS store in Doylestown, PA. I wanted to send a "care package" to my son who is away at college, but I didn't have a box. So I plunked down a duffel bag on the counter and said "I'd like to mail this, can you help me with a box and packing stuff." Trashy looking girl says, "sure" then proceeds to pick up the duffel and go into a back room with it. I said, "uh uh, no, bring that back. I'll be packing it myself, here out in the open. Just bring me a box." She didn't like that and became rude. Kept grilling me with questions like, "what's in there" and "what are you sending him". I kid you not. This kook actually thought she had a every right to know what I was sending. I have no doubt that she planned on rifling through my son's bag and possibly stealing something from it before boxing it up "in the back." This whole exchange made me extremely uncomfortable, so I took the duffel back and told the girl I was taking my business to the USPO. The post office only asks you three things...."is it fragile, hazardous or valuable?" That's it! No one tries to take your personal belongings into a back room, unsupervised. No one grills you like the Gestapo or treats you rudely. Hooray! Good to know our right to freedom and privacy is still respected at the USPO...... even if it isn't at UPS. read more

I have a mixed review for this establishment. First it is a busy parking lot, so be prepared to be vigilant in identifying a good parking spot as soon as possible. I had to mail out one of our new self service valet parking kits and am testing various methods, UPS, FEDEX, WellsFargo-PonyExpress etc. While in the area I wanted to this try this location. It was listed as closing at 7:00PM .I arrived on site, parked, got my parcel, went to the door at 6:50 PM. The door was locked. No one home. It was before closing but the store was closed. Not sure exactly this all fits in, but something doesn't add up here. I guess some business don't yet get the full concept of customer service. read more

My husband experienced one of the worst cases of customer service today, specifically from the owner. He was incredibly rude and demonstrated that he is not concerned for the respect of his employees or customers. We will never set foot in this store again. Doylestown has many other store owners that are appreciative of repeated business. read more

Another bad experience here, under the "new management." Only customer in store. Had to wait to pick up my shipment while one employee worked on some sort of task. Then had to wait while the other employee putzed along with another task to free up "the terminal." Finally went to leave with my property and employee grabbed it out of my hand.Don't talk about "customer service" and then make the only customer in the store stand around while you do everything but service him. read more

Thank you REGGIE!!! Love my new business cards. Reggie did an amazing job with my new cards and most important to me QUICKLY. If you want high quality cards and quickly call this store. read more

I agree, the owner of this ups store has know idea what customer service is, and his employees are no better. I take everything to the post office. Refuse to go back, and I tell everyone to avoid them. Rude does not get my money. read more

The WORST customer service I have ever experienced. The owner made a huge, potentially costly mistake on a shipment I brought to him. I did not receive an apology, instead the owner sent me an inappropriate, bullying email. GO ANYWHERE BUT HERE! read more

I patronized this UPS store for the first time this morning. I showed up 10 minutes before they opened but the nice woman let me in from the cold anyway and waited on me immediately. She was very helpful and personable. I would recommend this store to my friends. read more

I highly suggest not using this UPS location to ship your packages. It will be a gamble as to whether your package will arrive as you intend and also the owner of this company was so rude to me. This company shipped my package to the wrong location. There was a very nice employee there named Melissa that help me solve my problem, she was great. However she promised me a refund on the money I spent to ship the package but when I arrived to collect the mean owner of the store was very rude to me and wouldn't give me my money back! He refused to refund me $30 odd dollars. I paid cash and requested a cash refund so the guy opened the cash draw and said he didn't have the money to pay me and told me to come back another time! I saw a load of cash in the drawer when he opened it. He claimed to me that he had already spent enough money fixing this problem and he was not going to spend any more on it. He claimed he spent $500 on this problem but never could explain how he arrived at that figure. He made a mistake and wouldn't see it resolved to the end. I've never been so blow away by bad service from the owner of the company, he was so rude and didn't care about my fair needs as a customer. Don't use this UPS chain, there is a UPS store in Buckingham or the post office is just down the road. read more