This UPS Store located on 3315 E Russell Road. Came here twice in a row on this weekend, Saturday and Sunday. Both times I needed a Notary Public Service. I Googled it and called for information and operational hours. The employee who worked on Saturday, was a notary and told me that if I needed a notary on Sunday, the service will be also available, but make sure I arrive one hour before closing time. Thank you for providing the information and have the service available when needed! I appreciate it. read more

When they are open they are good but today a Wednesday has a sign on the door saying open at 10 ! This was not the first time ... it's just frustrating . I should have taken a picture - funny I was replied to just now at 10am, saying I should check the location... Russel n Pecos we were at the EOS working out till 8:15 walked right over door was locked, and a sign was taped on the window with new hours. If this is correct perhaps you should check what your employees are doing there? read more

I came in to return an Amazon package, and the experience was great. The associate was friendly, approachable, and efficient. They made the return process quick, smooth, and hassle-free. Excellent customer service, and I'll definitely be coming back for future shipping and returns. read more

They always take great care of my needs when I go there. Very convenient and friendly.

I've been in this store for fax and notary, i like how the staff are friendly and approachable. They always welcome you and give a warm greetings. Highly recommended. read more

I wish I could award Zero Stars. These people are dumber than a 2 year old. I went there to mail a package via USPS, which they are contracted with, and they told me they couldn't mail a tracking package... Isn't that what UPS is for?? I thougt that was the type of business. These idiots are so stupid that they don't even know what type of business services they offer. Ridiculous!! Don't go here if you need anything as no-one has any sense to be able to assist with anything. I went to a different UPS Store and they were happy to mail my package with tracking via USPS. read more

Inconvenient and overall annoying to deal with. 1.) They won't store a credit card for mailbox auto pay so you don't have to worry about it. EVERY other business expense is on auto pay, except business registration and taxes. Why do you not allow auto pay? Because you'd prefer to collect late fees. Well I hope your $30 in late fees are worth a 1 star review. I mean personally I don't think it's worth the risk, but you do you. If it were me I'd offer auto pay to my customers so it's a win win for everyone. 2.) I don't get much mail, so I don't come often, just tried to come for the first time in months and there's a closed sign on the door for remodeling. No email notice sent, no text alert sent, NOTHING. 3.) The hours changing really sucks. I only picked this place years ago because it was one of the few that stayed open the latest. Now I'm stuck with my box here because there's no change of address for business, otherwise I wish I could just go to another location closer to me that's open later. The young girls working the counter are always nice, but the new owner needs some business 101 lessons. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

I have traveled to many destinations across the U.S. and have relied on UPS throughout my travels.I can say with certainty that this UPS Store located on E. Russell Road has far exceeded my expectations! The customer care and service has been more than outstanding!! Friendly, quick and reliable! I will certainly continue to visit this store for future service. read more

I walked in and told the owner I wanted to get some paperwork notarized (my boss told me UPS does it free) he said okay and proceeded to fill out his paperwork and then spun the screen around for me to sign and it was showing 0.00 due. Then I asked him to ship and he said it was 41.80 so I said okay and he fill out and printed labels and sealed it all up and then said that will be 56.80 and I said what? And then he said it was 15.00 for notarizing the documents. I said you didn't tell me there was 15.00 for notarizing and he said well I thought you knew! How would I know that I don't work here and then he just stood there shaking his head at me like I was stupid what a horrible experience will never use his store again read more

They are quick and friendly. I come here for mostly Amazon returns. They don't ask any questions and they scan and take your iteams. I came here last month for a delivery for a parcel to a different state. The cashier was nice and whole experience was speedy. read more

Great location, easy to find, access in and out of the strip mall quick. Unfortunately, the odor inside the store took my breath away; the ammonia smell and the smell of wet cats was overwhelming. I couldn't get out of there fast enough. With that being said, the staff was kind, courteous, and speedy. read more

Friendly staff. Great customer service. Convenient location, plenty of parking. I all your shipping needs!!!

My first impression of the store is that it was super clean. I was there to do a notarization. Everyone there was really friendly. I really like this store. The manager really makes sure the employees greet me right away when I come in and tell me that they hope to see me again when I leave, so I will come back to this store. read more

Came into this UPS store about 1 minutes ago ago, had to ship out a phone back to the insurance company. As most ppl know prior to sending a phone back to the insurance company you have to delete everything off the phone. That can only be done if you were connected to the Internet. However, being that the phone no longer has service there's no Internet data available. I asked the Asian girl if there was Internet and she told me yes so when I looked it up on Wi-Fi, they had ups guest internet, I asked for the password and she claims she didn't know it so she went to ask the other worker behind the wall and the other worker proceeds to tell her not to give out the password because it's not allowed to be used by guest. EVEN THOUGH IT CLEARLY STATES ITS FOR GUESTS! So of course, I ask her " You're not going to let me use the Internet?" to which she replies " oh, there is no Internet here" the entire time. I'm looking at her and thinking how insulting is it that she's actually going to lie to my face. This place is disgusting and the people who work here are disgust. Someone comes in to handle business and they get in the way of that? . It makes no sense to me. They should be fired. read more

The UPS Store - AVOID THIS PLACE - Shipping Centers Near Me - Las Vegas, Nevada

Excellent, professional, super polite service. 5 star experience! The ladies are always patient with me when I didn't understand technology on my phone. read more

I came in to make an Amazon return. There were a few people ahead of me, but the line moved super quick. Great service all around!

This is a good location to get in and out of quickly. There is rarely much of a wait and the staff is friendly and courteous. The parking is very convenient as well. I try to go to this location whenever I can. I also really like they are open on Sunday! read more

The UPS Store - Pecos Plaza Shopping Center Entrance - Shipping Centers Near Me - Las Vegas, Nevada

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The worst store ever, every time I come in there they act like they are doing you a favor. The older lady in there is sweet but the younger girl a Karen . Everything more important then the customer- if there is a line she will not help and if you ask she will just say no I have to do something else. The flamingo and sandhill store is so much nicer. I think I'll just start going there. The one star is because the older lady is so sweet. read more

Oh so I haven't reviewed this store yet. Haha I'm always in and out of this place! I've been coming here for as long as I've needed to do returns. Two nice girls always there, running the place so awesomely! read more

came at 8:03, store is closed and no one to be seen even opening the store inside. super annoying to plan my morning around coming here before work, leaving earlier then I would've, for them to not be open. read more

We went to make several copies and SUANY was very helpful and professional. Definitely I will go back for my passport photos and all the services that I need. She went far and beyond. read more

Had a several items from a move that needed shipped out of state. There was one only one employee working in the store but she took care of me and the customers waiting. Everything was packed up nicely and some of it was even bubble wrapped. Boxes arrived exactly as she stated. read more

I showed up at 8 am to ship before work so I'm not late they employees drive up 3 min before 8 am waited until 7:59 was his comment that is need to wait 10 min. No either the owner of the store is cheap and not pay his employees to be there ready at 8 or these two are just lazy. read more

Every time I come into the store I am greeted and I am treated with respect and courtesy even when I'm just doing an Amazon return I wish all UPS stores were as customer service friendly as they are. read more

Shipping and so much more! Ron is professional and hilarious. His constant banter is a welcome change! He really made our necessary stop a happy, fun time. You should go here, if just to have a good chat. read more

The UPS Store - Chez Ron - Shipping Centers Near Me - Las Vegas, Nevada

I rarely give reviews let alone bad , but this UPS doesn't enforce mask, they don't even wear it themselves, I went for notary which fortunately didn't take long but I was not ok with the fact that in COVID times they don't wear masks read more

By far the friendliest mail center I've encountered. Clean, professional and caring. I came in with many items and boxes to ship out of state and they handled everything for me. Some things they wrapped and boxed, and some things they just shipped. Very efficient and explained all my options. I would definitely recommend supporting this business. read more

Been here twice in the past month and both times at least 1 worker was not wearing a mask, one was even sniffling and coughing!!! TODAY I came in TWICE and the same worker isnt wearing a mask, even after I called her on it earlier this morning! Just came back and shes still NOT WEARING A MASK! They do not care about the safety of their customers! Go to a different UPS store for your safety! I wont be coming back here read more

I do not like to do reviews, but this time I believe it need it this person requesting people were face covered and she didn't have any. I were my mask because y protecting you from me, you were yours because you protecting me from you, I like to have that sense went I going some were. I have a picture that I will like to share with you read more

Staff is not very friendly. I've been here a few times but the staff has been rude or unprofessional. I will take my businesses to another location. I mail packages regularly for work I don't appreciate their lack of support. read more

Friendly, great service and knowledgeable of shipping options and procedures. Currently open on Sundays too! 07/22/20 read more

Had to get a document notarized and since banking institutions cannot be a witness they recommended the UPS store. Their staff here was very friendly and assisted me during the process. Had to drop off 3 other packages since and never had any issues. Wait times were very reasonable and so were prices. read more

Went in there today just to drop a package that needed to be mailed out. Had a label already... Was told by the person "we dont take these... I'll do it this one time but not again". Then the young lady processed to show me the label and what it reads... And says..." See it says USPS and we are UPS" ..." Just so you know for next time". I completely know that it was a UPS store.... But just figured...its mail... They can toss it in the pile that needs to be picked up....simple!! ... Thats all.!!! Pretty sad since I work in the center and now know not to recommend their services to anyone. It just needed to be put in with their mail... Simple. Good way to have great service and generate more business for yourself!. read more

Updated review..... I love this UPS store because it's next to my gym and the staff here is excellent. However, I came in at 11:35am today to drop off an amazon return and was served by the manager Javier. He was sullen and very unwelcoming. My QR code wouldn't read initially so he was getting miserable about it, when I suggested 'typing it in', he flatly said no. His customer service skill leave a lot to be desired. I expect a friendly face when I go here, as I've had in the past. Disappointing to say the least. Dropped in here at 8:30am to drop off an Amazon return. Walked in, was greeted by a very friendly associate. She processed my return really quickly (I don't have a printer so paid for ups to print it), gave me the receipt and I was done. I doubt I was in there more than 2 minutes. Very efficient. Will make this my default store as it's next to my gym read more

I will NEVER use UPS for shipping EVER again!!! I sent a package Thursday overnight...paid $67.28 to have it delivered next day. Was a father's day gift for my Dad...they say they attempted to deliver the package Friday at 3:26pm...my parents live on a one way in one way out road...they were home all day, working in their yard. I received an email stating that they tried to deliver and left a call tag...LIE!!!! NEVER did this happen. Then it said it would be delivered by Saturday at 9pm it was never attempted for Delivery on Saturday and then I get an email saying it won't be delivered until Monday by 9pm due to EMERGENCY Weather or an emergency situation...San Diego Does not have emergency weather EVER and there is no emergency situation happening in San Diego. I went to speak to the UPS store she said there was nothing she could do. I called UPS and their excuse was due to Covid19 they can not credit any money back and then they said that the people at this location can help with a refund...I told them I was just there and they told me that only the customer service line could help me...so someone is lying to me.....so I paid for overnight shipping and had a 4 day delivery!!! Needless to say I caused a stink...still nothing done about it. I will NEVER use UPS ever again and I suggest you all use FEDEx!!! This is just a way for them to take advantage of the COVID19 situation and it is BS!!!!! #ups #UPSsucks # NEVERAGAINUPS read more

I have been shipping from this store for a while, and when a mailbox was needed, this UPS store is much closer to home than the post office, so I gave it a go. Ron has always been friendly and personable whenever I have gone in. He talks to his customers, gets to know them, and remembers them. He hasn't forgotten the value of customer service! If he isn't busy helping other customers, and notices me drive into the parking lot, I won't make it to the door, before he has made it to the back section, grabbed the larger packages I have received and meets me with them. Their phone call service to let you know when packages arrive is extremely helpful as well. read more

Today I had a number of errands to run, knowing that UPS Store opens at 0800, I went there first. I arrived at 8:05 and no one was there, double checked the door for opening time and yes it read 0800. The opening person showed up at 8:10 and took her time getting out of the car, strolling to the door and unlocking it. She had no signs of stress for being late. Her passenger got out of the car faster than she did. This store is a block from my house, this am they lost a $32.91 and because of her tardiness, they lost a customer. Rachel Moore read more

Under new management and ownership. Great friendly professional service. Fax, print and a whole host of other professional services. Thank you. read more

Dishonest business practice. The store manager is very rude and unprofessional. Avoid at all cost.

While on vacation in Vegas we decided to check out some local antique shops and found a mid century mirror shelf combo. Since we flew there we would have to ship it home if we bought it. The antique shop told us about the ups store in the same strip mall. So we went and made sure it was something they could package and ship without damage. They said yes so we bought the mirror and paid the ups store to package and ship it. We thought we were being smart buying the insurance but in the end, the mirror was broken on arrival, they picked it up, and I haven't seen a dime in 4 months now. No mirror and no money. If I spent that money at a slot machine at least I would have had a chance of coming out on top. read more