Very rude and terrible customer service. We questioned a package sent back to us rather than Amazon, her response, well it's your fault. Should have read the fine print. Told us several time, our fault rather than being kind and understanding. Do not take Amazon packages there. read more

Great service and very fast. Sandy was very friendly and helpful. Convenient location.

We've used them for years. Always received Friendly/Great Service! Try Them! . Stewart & Jody read more

Fast and convenient. I rarely have reason to come to a UPS store but occasionally have to do so for various returns with preprinted labels. This location is close to home with ample parking. Despite the mixed recent reviews about service, staff have been fast and friendly on all of my previous visits. read more

Photo of Employee ignoring me as she closes early. Went to UPS store to send an important Item back. I was at the store at 4:15 pm There was no box to accommodate me so I left to get a box, I returned at 4:45 and the store was already closed . The sign says 5:00 pm. I knocked and she ignored me, gate was down and most lights was off and she was moving boxes. There was another person outside the store also. She said she tried to speak to her and tell her she was a new employee starting at another location and she was rude to her and closed the door. This location has issues I was here 2 days ago and it was closed completely in the middle of the day. If you can't operate then close completely because it's not helping customers. read more

The UPS Store - Employee ignoring me as she closes early. - Shipping Centers Near Me - Las Vegas, Nevada

There was still ten minutes left until closing, and I made sure to rush over before five after I got off from work to make it in time, and they locked the door and turned off the light right as I pulled up. She saw me standing out front of the door with my items. If you close at five, then you close at five. If you can't make it another ten minutes of your job, then you shouldn't be there. Writing this review there still was time left. If you're not until five, then you need a sign that says as such, or ask what service we are looking for and gage from there. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

This store is extremely understaffed. 1 customer comes in who isnt very bright, and only one service rep on a Saturday afternoon. Trying to get the customer to understand her problem creates a line out the door of additional customers waiting. For those of us who just need a receipt for a dropped off package, it's idiotic. The one guy working is good and pleasant, but trying to deal with dumb or hard headed customers, dealing with incoming UPS drivers dropping off or picking up and the phones by himself looked overwhelming. It's a family franchised store, but lacks the family read more

They have better hours than some nearby UPS stores, however they nickel and dime you. $3.50 to print a label, $2 to throw tape over the end of a box? Stores are independently owned, don't go here unless you have to. read more

For the past 6 months the service in this store is non-existent. I continue to get other peoples mail in my box. The employees here are immature and don't care about customers. When I told them again that I continue to get other peoples mail they said, "Well, we don't check names?? If this is read by UPS? Please let me know if I can change locations. read more

Shout out to Jason and Ashley. I always come to this place because it's close to home, but also because everyone is kind. No one has ever been unfriendly or rude. It doesn't matter who is working they are always respectful and efficient. Today I came in and was greeted by Jason who was so upbeat and positive I had to remark "I wish I had your energy"! Ashley agreed and offered a friendly greeting and a warm smile. I work 10 hour days and am exhausted most of the time. It's so nice when people are kind and cater to your needs. This doesn't happen often and understandably were are all pretty burnt out these days. So, shout out and kudos to Jason and Ashley for going the extra mile. Thanks! read more

This business is always opened when I needed to send out packages and I like the service I recieve when I get there.

I went inside this afternoon to have a few copies made. There were three people ahead of me in line. One man needed a notarized signature and a package shipped across the country, next woman had at least ten packages to mail, next woman had one package to mail. I was taken care of and out of there in about ten minutes. Great job to Jason for proving himself to be fast, efficient, and friendly! read more

If I could give this place 10 negative stars I would. Absolutely stay away from this place if you value your time and money. I own my own company and I try my best to never give bad reviews because I know how important reviews are. This please deserves every bad review that it has. I have been a box holder for 4 years and just closed down my box due to the new owner being a nickel and dimeing thief. I have had a business grade box for the last 4 years for him to tell me I was a liar and it was a personal box. So therefore I was going to be charged double and a surcharge on all my packages. So I closed my box. Today I got a package there due to a mix up with a vendor and he charged me $10 to pick up my own package! He now charges everyone a fee to pick up packages, or if you need a box taped it $3 per box even if it's only one piece. If you need a label sleeve it's $1. Worse is that all the employees who have worked there in last few months (and there's been quite a lot) have talked trash about the owner in front of all the customers. There are so many UPS stores, pick a different one. read more

I came here to drop off a amazon package. I come here quite a bit. And i think this guy is new, Indian guy that works here. he charged me a $1 for a piece of tape to tape my box. I didn't tape it. Because the instructions said to show whats inside. And the other times i come here. They don't charge. For "tape" Its not even his business. he claims. Its a negative charge for tape, for the business. Wow really dude!? read more

New owners are charging for everything little thing. Not good to be greedy! I will not be back. I've never in my life had to pay $6.00 to tape my boxes. Today I had two, Usually I have them taped but the guy was just not very friendly and talking crap about the previous owners to another customer. I think it's ridiculous that I had to pay six dollars for four pieces of tape! Right across the street there's a family owned mailbox place and they have PO boxes just FYI and they're awesome so there's lots of UPS stores that you can use other than this one. I will not return. read more

Had the most incredible service done by Jason there was a lobby full of people and his multitask skills were second to none he had the entire line of 7+ people finished and out the door in under five minutes I had to ship a package across the country and he made it smooth enjoyable and an overall fun experience I really can't wait to come back! Thank you Jason! read more

One young lady in particular is always in a horrible mood . Bad customer service. I come to this store because it's closer to my home but I prefer driving more miles from now on. I work in customer service for years and I cannot understand why work in this industry if you hate your job? read more

I love the ladies in this location. I ship quite a few things via prepaid label because I've been selling unneeded items online. I love Aisha. Every time I ship, she's wonderful. I pay for the box and she packs and tapes and doesn't charge me extra. She will add package filler (peanuts or bubble wrap), to protect the items, at no extra charge. Plus, her taste in music is superb. I love coming in here when she's working. But I can't remember the other lady's name. Actually both of my favorite ladies were working today Monday 6/28 @ 3pm. The afternoon is the only time I will ship out because I know that at least one these 2 ladies are here. Next time, I'll get the other lady's name. read more

As one of the longest box-holders at this location, I can say that this store is excellent! Tony was a long time fixture and will be missed, but the current staff along with Gary are friendly and very helpful. They provide great customer service and are always ready to help. I highly recommend this store for any of your shipping needs. read more

Their prices are outrageous to send out a fax assumed it might cost 15-20 cents a page. I have 50 page document I needed to send out $50 to send a fax is ridiculous. I'll find someplace else to send my fax. read more

Horrible experience. I've been coming here for a few years to do my Amazon returns. One of my packages he wanted to charge me a $1 for about 2in of tape. I told him on the return it says I do not have to worry about packaging. I tried showing him the message from Amazon and he throws the box at me and keeps the item saying it's my responsibility if something happens to my item. So I asked him to give me back the item, which he shoved at me. When I asked for his name and if he was the manager, he said yes and you can't complain to anyone because it's only me. read more

I had a return and that store is a nightmare. It looks like it's been robbed. Nothing on the shelves and the staff was very rude. I didn't have a corner of the box sealed as I received it that way and was charged for tape. I said I would go to another location and was told they already scanned in my return! You didn't ask me if I was ok paying for a piece of tape! read more

Great customer service. I have been dropping off packages for 5 years on this location 6 days a week.

I have used the UPS store at 3157 N Rainbow Blvd Las Vegas NV. 89108 for many years. All of the staff have been very helpful and have always been very professional. I would rate UPS store at Cheyenne and Rainbow with a 5 star review. Dave Fahrny read more

everyone there is always very friendly and helpful. however, the last three or four times I've been in there, I have been overly impressed with the customer service skills of Jason. I specifically asked him his name today because this is multiple times that he has helped me out and is always extremely friendly and helpful with the prices and suggestions on how to ship. he always has the most upbeat and forward personality and is very dynamic in the store. he absolutely needs to be congratulated and recognized for his customer service and friendliness. you don't see that much these days anymore especially in jobs like this. read more

Well Jason is no longer here. But Ashley is doing a great job. I'm glad to have seen the big improvements at this location. Thanks for your very hard work in making this UPS a better experience for the customers. read more

Hours say open until 6pm. Store was closed every day this week before 5pm. Stopped by tonight at 4:45pm. Closed again. This store is garbage and clearly has a lot of complaints on it. I'll ship out of another store from now on or go with a competitor. Avoid this location! read more

I'm so happy with their turn around I had gave them a one star before because of previous bad experiences but last 20 visits they have been on the money. I been so happy that it made me come back and change my review. The entire staff great job. Fast and answered all my questions read more

Had a box I needed to send out for a return. The UPS employee was super sweet and attentive.

13 amazon packages diseappeared. Cost me over $300. Got a reciept, tracking never updated

After attempting to ship a package via a UPS competition, which was less than a mile from my home, with a less than enthusiastic employee who could only make excuses as to why she couldn't ship an unusually sized/shape package to SC for me, I left and headed several miles away to the UPS store on Rainbow. The gentleman at the UPS Store was extremely accommodating and went out of his way to get my package boxed and sent to SC for me. Package arrived and recipient was pleasantly surprised. Today I have another package that needs to get to NY...guess where I'm heading...UPS Store on Rainbow. Won't even need to waste my time with their competitor when I know UPS goes above and beyond. read more

Do not chose this store if you are returning an amazon item. I chose return to a UPS store where they will box and ship for you. She wanted to charge me for the label and a box to ship it back in. read more

Tony, the guy who helped me was great. Walked me through all the options in mailboxes and time responsibilities. Very professional outfit at those ups store and I'm glad to be doing business with them. A bonus is that there is a port of subs right across the way so whenever I get my mail I can grab a sub and that's just excellent. It is a little tucked away in the shopping center so if you're not really looking for the UPS Store you could drive right past it. If you park near the Port of Subs you are near the UPS Store. read more

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Very helpful guys go above and beyond! Also has notary service makes things convenient. This is me and my husband's go to ups place.

I recently sold a few sets of tickets through StubHub. They automatically generate a UPS Shipping label which meant I was in need of a few visits to UPS Stores. My first experience was at a DIFFERENT UPS Store. It was easily the worst customer service I have ever experienced at any business I've patronized. If my label wasn't already paid for I would have certainly gone with another carrier. After this experience I was not excited to use a UPS Store in the future. But I thought I would make the most of the opportunities and perform a little field experiment. I tried my best to remember the same questions and and ask them in the same manner that I had previously done when I had the unpleasant experience. Needless to say, my next two experiences were remarkably better, and in typical fashion a standard "regression to the mean" occurred. The customer service at the 2nd location I went to was satisfactory, but at 3rd store (this specific location) it was not only adequate...it was exceptional! It was clear and obvious that the franchise owner at this location has a high value for customer service and showed general pride in his business. I would be more than happy to visit this location in the future! read more

Much cheaper for some things than the summerlin/queensridge location. A bit smaller but never any crowds when I go. That's a plus.

Best place in the town . The best service ! Very friendly staff. The best part of this ups store is the prices are less as compared to other stores. The staff is very fast and professional. I have a mail box at this location too and they are pretty good about forwarding the mail if needed. Thank you guys keep it up !!!!! read more

I'm ready to scream!! DO NOT USE UPS!! These assholes STILL refuse to refund me my money!! I shipped 2 packages December 26th. Paid $65.00. UPS REFUSED to deliver my packages!! They were lost, then finally returned 3 weeks later, on January 16th. Both packages were torn and damaged. I had to repackage everything, and shipped them back out via the USPS on January 21st, I paid $80.00. They were supposed to be delivered January 24th. But instead, THEY ARRIVED A DAY EARLY, and they were delivered January 23rd. No issues, no problems. It took UPS, an actual package shipping company 3 weeks to ship, lose, damage, find, and return my boxes. And they WERE NOT returned to my return address, but rather they were returned back to the store that I shipped them from!!! I have called corporate even! And they still refuse to refund me my $65.00!! When did it become ok to charge a consumer, a customer, for products or services to be rendered, only to not complete the services you paid for!? And still keep the customers money!! This is absolute bullshit! The fact the the USPS showed up UPS, should be enough to make them hang their heads low. Absolutely disgusting that companies can steal like this from people. Much less someone like me who is disabled, on SSI aka a fixed income!! Shame on you UPS! You make FedEx look like a choir of angels! Zero stars given as Zero fucks were given by them. read more

Went in to ship a package, but the person behind the counter was being so rude to someone else in the shop that after waiting a while to be served i decided to go elsewhere. read more