I stopped in to make an Amazon return. The line was out the door and the employee Cory was killing it! He was multitasking through each customer and kept his demeanor calm and friendly the entire time. Nice to see a young kid with amazing work ethic! read more

Stopped by to ship a package- very quick wait, there were two guys working and they were very kind and helpful! Shipping was a fairly quick process and my package was delivered quicker than I expected. I really appreciated how fast the service was so I'd definitely be a return customer. read more

This is my third time coming to this location right at their posted opening time, and they are still not open. Doors locked to enter customer service desk, lights off, and no sign of anyone inside. It's very frustrating and unprofessional. If you list opening hours, you should honor them. Very poor business management and unreliable. read more

I was new to this location. On my way to run an errand I decided to go to this UpS store because it was more convenient. I was extremely disappointed, first you walk in and they ask if it's an Amazon return without even being friendly enough to ask if we have ever used a machine to do Amazon order returns manually. I am use to 6 yrs handing the item to the UpS employee they scan my phone and I walk out. Literally takes less than a minute unless I have multiple items then it can take maybe 5 mins or so. Blue diamond UPS location is lacking customer service. My biggest was I had a small box that needed a piece of table on the top cause I ran out of tape at home. And they wanted to charge me $1.00 for one 6 inch piece or tape. I complained about that saying I won't pay it I will take my business to the rainbow location because they kindly put a piece of tape on boxes I have many times. The guy said that it's a new policy that's starting up that customers get charged for a piece of tape. Once I said I would go to the other location he said as a courtesy he would give me a free piece of tape for the box. It was a 6 inch piece of tape not an entire roll of tape that was needed. $1 for a small piece of tape? ‍ read more

Overall good experience, staff is pretty good and fast. I don't think my issue is with staff at all it's just prices when shipping. Even when it's a small box it's like $21 so just be aware if you're shipping something it's going to cost you read more

Called them ten mins before closing just to let them know I'm coming but no one answers the phone. Probably called 4 times so I decided to drive there anyway. I get there by 5:59pm and they locked the door. No way of informing them I called earlier so basically just made the drive to drop off prelabeled package for nothing. read more

The UPS Store - 2 workers being lazy - Shipping Centers Near Me - Las Vegas, Nevada

Ehh what can I say, the usual irritated face for bringing them a return. If they are thAt unhappy then UPS shouldn't partner up with amazon anymore. This location was actually nice and the people working here had a good attitude. Even if I had a bad day at work I would still treat people with respect and friendly service, not roll my eyes at them for having to scan a QR code for 5 items. It's not so hard, it's a job. Making those faces at customers is not normal. read more

I went into this location to return my AT&T router. The gentleman that helped me was nice, but the printer was out. They had me stand there for 10 to 15 minutes while they looked for a replacement cartridge for the printer. They could not find it after several minutes of waiting for him to try and print it on the other printer, he did print me something, but it was not the receipt that I needed to prove that I brought that to that location to return the Manager Jesse came Over, and I tried to ask her a question, and she's like I am not dealing with her. You can deal with her, meaning, the gentleman that was helping me. I asked to speak to her again. It was made to wait several minutes, and when she came out, she just sat there and talked in my face like I wasn't talking to you. I wasn't doing this. I wasn't doing that. Would not even listen to me asking a question. She is very rude. I will never go to this business again, and I will direct everyone, I know to go to a different UPS store. It's one thing if I was yelling and screaming, but I was talking in a normal voice. Just trying to ask a question. She won't even listen to me. she just kept talking over me like she is the authority over everything. It made me feel very small, very dismissed, and like any of my concerns or questions were not appreciated. I just had a simple question of this printout that you gave me gonna approve that I brought this back and she won't even answer the question. It was like I'm not allowed to ask questions, just follow orders I looked at her, told her to have a nice day and walked away . This was not a young lady. She was an older adult who should know better. I wish her good luck but will not go back to the store ever. I would drive extra 5 miles just to avoid being treated like I am of no significance. read more

Nice local UPS store with friendly staff. Limited amount of people inside during COVID (4) at a time. They offer mailboxes, packing supplies, shipping and copy services. For the office services they offer notary, faxing, passport and ID photos and even shredding. For mail services they offer 24 hour access, a street address (not a PO BOX), call in mail check, mobile notifications and package receiving. Located next to Albertsons. read more

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Horrible customer service and attitudes. They look irritated and unwelcoming won't be going back anytime soon.

We came to this ups store for notry, they had a quick and fast service for us! The customer service was great too, super close to us! read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

The staff is always friendly and helpful at this location. It does get busy with a line but they make sure each customer gets the attention they need to get things shipped. read more

I drop off items here often for UPS and USPS. Everyone that works in the office has always been very helpful and polite. The office can get busy at times, so sometimes I have had to wait. They are quick to get another person that pops out to help. It is amazing to me the piles and piles of packages that they get to ship out. I like that I can just come in and drop off my USPS packages without even having to speak to anyone. I have had 1 item go missing, but it was my fault as I lost the receipt. Now, when I drop off I always make sure to get a tracking receipt to show my drop off and no issues. They also have a handy app that you can put in the tracking number. A big problem is that the packages do not ship everyday. So, you drop off a package on Friday thinking it will go out at least by Saturday and nope! You see it goes out late Monday. No good! I hate that this location does not have parking in the front. The parking is SO far. They have grocery pick up and handicap near the front, so the parking for UPS is still way out in the parking lot. Many people end up stopping in the red to run inside to drop off packages. I see it all the time, which is completely illegal and inconvenient for other people trying to pass. I try to tell myself that I am getting my walking miles in, but when you want to just do your business and drop something off, it is a huge pain. read more

Cody was very professional and helpful when we visited this location. He was very patient with our shipment. Thanks Cody, we'll be back!

There's one lady with glasses who's full of attitude and was lying to get me out of the store quick. She didn't want to help me and letting me know I have to do the returns on Amazon myself. She didn't think most People have returned many items from Amazon before for Her to say that to me. After I let her know I can send it to her email and Print out like I do on some returns she made me Pay for the label and the envelope that's needed to be used. I let her know if I knew this store is asking for payment for the box to Shop it to Amazon I would have boxed it before coming there but I'm my experience with other Amazon, I just leave the stuff And go. So it was new to me.she seemed happy and accomplished at how she treated me with the condescending tone. This place is not the most refined. I guess location explains why read more

Walked into a really long line but had to return this item so I stayed. They was some extremely offensive music playing and when I asked "is this you playing this music? It's really offensive to be playing over the speakers in a business." the employee said, "oh, it's just what we put on the radio." And when I told her she should probably change it she responded, "I was thinking that.". I was in there about 5 more mins and they still left it playing... I really don't think anyone needs to hear about someone singing about murdering another person and if you "want to find out how he caught a bullet" or how they "got up on this one b*tch" or any such action. Be more mindful to the type of customer base you have entering your doors! There was an elderly woman walking in and I especially don't think she (along with everyone else) needed to be subjected to that! read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

I've had nothing but problems at this location for one they always open late. The Wi-Fi never works whenever I need anything printed and they have lost one of my packages. I guess it's time and take my business as well. read more

I use this spot in a pinch and their service is generally very good. I know that people have bagged them in the past, but I have never experienced a time when the reps weren't kind and courteous. Prices are what they are.... read more

As i was walking up to the store there were two people headed out, i was a bit worried that maybe there would be a line? But no line as soon as I entered, the person behind the counter scanned my package gave me the receipt and i was on my way... that was the fastest i've ever been to a post office. Incredible! It happened so fast I turned around and forgot where I parked! read more

All the time I go to this UPS store, the staff are the nicest I've experience. They're always welcoming to their store and never look irritated like all other usps or ups stores. We brought our 5 person family to do passport photos, and they were able to do it without us waiting. And pictures printed quickly and perfect. Lastly, when returning or mailing items, they're efficient with getting you in and out without complaining or working slowly. No complaints so far. read more

Terrible customer service. Employees are rude, unfriendly and nit willing to help customers. I have been a customer for years and the experience at this store has been the worst I ever had. read more

scammers!! they refuse my amazon return because they want me to buy their ups box. my item was boxed but they still want me to buy their ups box. i have the amazon ups no label return. this is the 2nd time they tried to sell me their expensive box/envelope. avoid these scammer employees! read more

This location is convenient to where I live so I do all of my Amazon, Daily Look, and other clothing subscription returns. I seem to choose to take my returns in at the busiest time for them so the line is long and only one person running the register while 6 people are sorting packages and mail and not offering to stop and work the line. That's frustrating when you just want to drop off. But I also use this location to drop off USPS so I don't have to drive to Russell RD. I do wish they were open on Sunday because a large majority of the time I don't have the ability to get there Monday thru Saturday because of work. But at least other Ups Stores are open on Sunday. I recommend this location for convenience to those in Mountains Edge. If you have the time to wait then no problem. read more

Jocelyn and Michael helped me box up a huge dog bed that another location denied me a box for. Michael literally got down on the ground with me and helped me roll up the memory foam bed to fit it into a box Jocelyn found. I was so worried I wouldnt be able to figure out how to return this item but these two were wonderful and helped me! read more

I understand working behind the counter at a UPS Store isn't a glamorous job. It's probably somewhat boring being there all day. But every once in a while, make the customer feel welcome with even a hint of a smile. I can't remember ever getting any smiles, thank you's, or pleasantries whatsoever from any of the dozen employees I dealt with here. That said, they do their job, check you in and out relatively quickly, no fuss, no muss. For that reason, this store at least deserves 3-stars. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

No matter which UPS store I go to, the staff is always grouchy. Every time. Also, the prices to send anything at all are getting to be ridiculous. read more

Incompetent workers can't even get address labels correct. If you want your stuff shipped to the wrong address and still overpay, this is the place for you. read more

Although this location can get rather busy, the staff, especially Kris is absolutely amazing. She is always super friendly and in a good mood, regardless of how long the line is. I will always do all my shipping and Amazon retunes to this location. Thank you for always taking great care of me. Kudos!!! read more

It's crazy that they are charging $1.95 to print out a UPS label. Isn't this a UPS store?

If you can avoid it DO NOT GO to this location . They are rude and overcharge! They basically told me it's 6 stamps for a 1 0z envelope and then they told me I could go to the post office for a different price . They charge 75 cents for stamps and have no customer service skills. Then after swishing my large envelops on the scale .... weird probably to show more weight she took my large envelopes and threw them on them on the back counter. Very disappointed! read more

Very Helpful and Respectful, Attitude Of Willingness to help and Quick Courteous Service

I have postcards to send to Norway. On my way to Albertsons I looked up to see when they close. It said 6:30. I arrived at 6:24. As I walked up I saw the sign and it said 6:30. There were employees inside. I pulled on the door handle and the door was locked! That's just poor customer service. I will not return. I understand that employees want to go home. If it was 6:28, I would not have gone in. My transaction was easy and it would have been done by 6:28. read more

Always friendly and helpful. I always come to this store and customer service is always up to par

Their shipping prices are ridiculous. Easily 40% higher than anywhere else. The most amazing part is, when I pointed this out to them, they didn't seem to care. Apparently there must be plenty of people nearby willing to overpay for shipping services. read more

This UPS store is the worst, long lines, unfriendly customer service and they will never accept regular USPS packages even when dropping off UPS packages. Do yourself a favor and go elsewhere, this location is terrible. read more

Dropped off a Amazon return package on Thursday, today is Monday and they still haven't sent the package off to Amazon. With no help or idea of when it will ship. DONT USE THIS LOCATION FOR YOUR AMAZON SHIPPING!!! This location is garbage! read more

Beware. We went there to send a letter and purchase stamps. A book of stamps cost $10 we were charged $12. I noticed that there charge for a medium priority mail box was $18. If you go to the post office it's $13. Live and learn. Will not go back there again. I'll go to the one on Rainbow where I don't get cheated on prices. read more

I want to thank the lady that helped me on 030323 with my printing. Bu I did not get her name.

This location will charge you double to send USPS. Don't waste your time with this greedy business. I read more

So very glad to have this UPS store now open in this area of town. It's very convenient and accessible. They offer great hours, printing, shipping, mail boxes and the notary (Jessi) is quick and friendly. read more

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