service requested: i needed to send something the fastest over night mail within my budget. I already sent one mail previously through UPS and they still had the info which is nice i dont have to repeat. THey have time slots on what's available based on the location where you are shipping it to. I choose what's great for me. quality: they provided the envelope and the mail slip that's included in the overnight shipping. value: i think it's good to have several options for an item to mailed out to at the closest time within your budget, that stood out to me a lot. I liked that. read more

I am always impressed and at peace when I go into any UPS Store. It is always clean and tidy and the workers are always friendly and helpful. I am not sure how pricing compares to USPS, but for me, sometimes UPS is more convenient because they are literally everywhere. It is fast and easy to mail a package with tracking. read more

I've been using this l9cation for a long time coz it's close to my house in Rhode ranch.yesterday they refused me.because the guy wanted to help young people and refused old people..so I said something about being races and they got mad the lady in the back was yelling to me to leave the building..I think she has a gun with her so I had to leave...this community is nice and people here are good and kind ..this 2 people doesn't belong here they belong to ghetto places...I know the owner is friendly and there's 1 employee that I talked to outside and she seems very nice and friendly too read more

Weird attitude from people working here... I went for a return, bald guy was smiling, laughing loudly, having a great time while helping customers before me. When it came to me his smile immediately dropped and he barely said a word to me. Almost looked like he wanted to roll his eyes too. I was literally in there for less than a minute and that's the service I get lol read more

This is one of the worst locations. I have had several items not make it to their destination when I have shipped from this location and Christine is one of the rudest and most unprofessional employees I've come into contact with at any location. I've had issues with her several times and this most recent time was the last straw. Even though this location is right next to my house I'll drive 10 minutes further just to avoid going here and I suggest people do the same. There's always a long line because they can't handle the volume at this store, there are always arguments with customers because of their unprofessionalism and they lose a lot of packages based out of this location. Do yourself favor and go elsewhere- there are 5 other UPS locations fairly close to this one. read more

Something is up with this UPS, I tried to ship a box to Canada and they said they had to charge me for shipping it there and shipping it BACK "incase" it gets returned? Like what on earth? So I went to the UPS on blue diamond and buffalo needless to say this is NOT the case so it was half the price. Went to this same UPS again a month later and tried to ship one of the birthday envelopes which she told me would be $130, WHAT??? An envelope of documents? That I don't even care when they arrive? Of course go to the blue diamond location again and that is NOT the case, so do yourself a favor and don't go to this UPS location they are robbing people blind. read more

I needed to have copies of some D size blueprints, and that led me to the UPS store on 8545 W Warm Springs. I found the service to be friendly and efficient, and they have a substantial amount of staff on hand so the wait was reasonable. I had problems trying to do is determine the size of paper that I needed, and the staff was able to effectively help me determine what I wanted. So when I needed to create a Microsoft Publisher documents from a picture that I had, I went back and saw the "print master", at this location. This is an unusual request for a typical UPS store, but I found Don aka the "print master", to be extremely knowledgeable, and very helpful. Not only was he able to create my publisher document, he was able to set me up with high quality paper, cut down to size, complete with a crease in the center to make it easy to fold. This is what I call high quality service for a very reasonable price. Naturally when I had a problem with my laser printer I turned to "the print master" for advice. He was able to fix up my laser printer, and I am back in business! I highly recommend the UPS store on 8545 W Warm Springs for all your typical shipping needs, and lots of office services too. Not to mention they get the biggest multifunction copier that I have ever seen, that thing must be 6 feet long, or more. read more

This is my go to UPS store! They are always fast and efficient. Even when there is a line, youll be in and out pretty fast. Amazon returns, faxing, to any type of shipping. read more

These guys are awesome! The employees are super nice and very helpful. I look forward to cracking jokes with everybody when I drop off my packages (mostly Amazon returns ) read more

Three stars since it is a bit 'pricer' for the added luxury of not going to an actually UPS. Scanning and copying at UPS stores is rather high, other places are by far considerably less expensive. Again, it's convenient. The parking lot at this location is not the easiest in avoiding the drivers in this town. I suggest going when they open at 8am, before the shopping center fills up and people are racing through so they can avoid the cluster at Warm Springs and Durango. Now, they ship it all! Letters to freight size items. One side is devoted to 3D printing! read more

Gio was an absolute star and totally got me out of a jam by printing up some files I needed right away. I was stressed out from trying to get my own printer to work, and when she said, "I've got you!" I felt the tension melt away. By the time I arrived, my files were neatly stacked and separated. Quick and responsive service, absolutely stellar customer care. Prices were spot on too. I'll be back. read more

Seems silly for me to leave a Yelp review for a UPS store when all I do is review food. But I just love it here and they deserve a 5 star review! I'm in and out every single time and the employees treat you like family. Always personable and smiling. If that doesn't compel you to leave a review, I don't know what will. I've been to many UPS stores and I don't know how this one is so quick when there's a line sometimes, whereas others, there will be 3 in line and I wouldn't leave for nearly 10-15 minutes sometimes...yikes! Anyway this one rocks! Thanks guys for the quick service every time and for the smiles and laughter read more

Just a quick thank you to Wendy, I came in the day before asking for a quote on a package, she was very patient and sweet. I shopped around the area and her price was competitive. Decided to return the next day due to the way she treated me. Great service, straight forward and surely will be my go-to UPS store in the neighborhood. Thanks again Wendy! read more

Walked in here to send out two packages. One was labeled already and the other needed the label printed which I had ready. The dude took the first one then told me it was $2.50 or $3.00 to print out the other label.... Raally? to print a label for your own company? Granted I know these are franchised but that is so terrible. I went to a different UPS store a couple of miles away and there the guy was courteous printing the label without charge or even mentioning one. I will not be using this UPS store anymore. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

I love this store, even when we moved 2 years ago, I will still go to this location over the closer one. Always friendly faces, quick and efficient service. Justin was extremely helpful during this busy holiday season. I look forward to doing more business in the future! read more

I highly recommend this UPS store. Great service every single time. Very friendly. Line moves fast.

Very unprofessional customer service by general manager Wendy exhibited during my experience around 9 am on Thursday, July 20, who had no problem with her employee giving me the middle finger unprovoked while at the store. I left the store truly baffled on how an upper level manager could endorse this behavior and put the safety of her employees and other customers at jeopardy by allowing her employee to treat a customer "in her store" with such disrespect. Horrible management and horrible customer service. Wendy and her staff need customer service training. read more

Bunch of kids "working" on this location, Paid for a next day shipping only to have the mail to arrive 4days after. What a joke, i even double checked with her and she assured me that it's gonna arrive the next day, even gave me a time! Never gonna recommend this store to anyone. read more

They are the sweetest people there. Speaking to Wendy always brightens my day when I come in. They are so helpful and greet you when you come in. Sometimes it gets very busy, but they get through the line fairly quickly. There's 2 entrances. They have everything you need there. read more

I called yesterday asking if there would be a Notary present. I just left and they DO NOT have a Notary present!! Don't bother calling or going there for a non existent Notary!! Terrible!! I could've elsewhere yesterday. Wth?? If I could give them "0" Stars I would've!! Thanks for wasting my time read more

Tell me why I just came in to print ONE piece of paper. For an amazon return. And I'm literally greeted with sass. I DIDN'T ask them to ANALYZE the type of file I needed printed btw just gave the name of the file, handed them my flash drive but they come back to tell me they can't print my PDF file because it needed a shipping label. Which I then explained that Amazon explicitly said I would NOT need one and I just needed a return barcode printed to be placed in the return. And it literally says it on the file I needed printed that UPS is providing a prepaid one (in the attached picture). They proceeded to make a big deal to print out the bar code and made comments like "Good luck I never heard of Amazon doing that". Like shut up LOL. Even if I needed a shipping label, just print out my dang return barcode at least?! I still need that wtf. And I read in other reviews, it says they charge $2.75 for printing shipping labels (which is RIDICULOUS for a normal 8.5x11 piece of paper). BUT I just printed out a return bar code, NOT a shipping label, and they STILL charged me the $2.75? Talk about shitty customer service. But who knows, maybe I'd be an a** too if I worked at a UPS store too! read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

Attempted this store again. Advised that my print job would be free. They had me wait 20 minutes (bad reception) for an email to come through. Then they didn't honor the price I was quoted. Total waste of time. It's always something. Don't promise one thing then do another. read more

Went to this location today for a notary and next day shipping of an important document. The staff here was very helpful at answering all of my questions and meeting my needs. They were friendly and knowledgeable. The store was clean and well stocked. I would go back here in a heartbeat if I needed notary or to urgently ship something. read more

I just came out of here and boy, the associate named Justin is a trip. The other associates were fine, but dude thinks he's helping out, but he's just tripping. Dude's on drugs or something for sure. Dude, chill. read more

Great friendly service here. Came in to send out a pair of shores that I sold on GOAT and the lady who help me was great. I was in and out of here with no problems. I will be coming here for all my UPS needs since it close to my house. read more

I've been a customer for over five years as I use this location at least once a week if not more for business transactions and or drop offs. The staff has always been attentive, friendly and helpful to me if their help was needed, with that I'm very grateful! Thank You Kristine read more

This is a great UPS Store! The people working here are very polite and friendly, also very knowledgeable. I come here very often for the notary service and they always have the notary on duty! To me it's 5 stars alone! I can say hundreds of stories about numerous other UPS stores where the sign says "notary service" and waiting long in line then they inform you that "sorry, today we don't have a notary!" Well, it is fortunately not the case here! So that's the main reason I am very happy with this store. I sent numerous packages from here, got them to package the items and trusted them entirely and YES they performed! Thank you everyone for a great work done! read more

Anela was amazing , excellent customer service! She made sure to package all my gifts I was sending out with care and did it in front of me to make sure I was satisfied with the packaging!! read more

I have yet to come across a member of their staff that isn't joyful and a pleasure to work with. I go out of my way to come to this ups because the staff is so great! Give them a raise! read more

Had to pop in to get something notarized. Topanga was very helpful. A somewhat stressful errand turned into a very pleasant experience. As a bonus they had the cutest pet cards for every occasion and the room smelled like flowers. Thanks Topanga! read more

I went in to return a Amazon package which is supposed to free of charge. The guy tells me to email the return label to his UPS store email and then tries to charge me $2.75 to print the label. Sounds like a scam to me...... read more

This place is way to expensive to ship items. I live in Las Vegas and sent a pair of shorts to another person who also lives in Las Vegas and ur cost me $10 and some change I had the items in bags and they charged me extra for their boxes. Normally I go to a postal place but it's closed due to the COVID right now and they always have recycled boxes from others in the back that they don't charge for, I also sent an item to Florida and it was 16 dollars they were two pair of leggings!! The guy who was checking me out was a little rude when I asked why it was so expensive , he simply said it depends on the person who owns the store??? Which makes no sense but whatever, I just won't go back. Lesson learned. I have included a picture or my receipt. I mailed 3 things and it cost me over $50!!! read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

I've gone to this store quite a few times but today was a totally bad experience for me. Could it be that I'm Asian-American? The two front employees especially the lady was so rude to me. She couldn't wait to get me out of that store. If your store would rather not have people of my ethnicity patronize your store just put a sign on your door and I'll gladly go somewhere else. She told my she absolutely couldn't help me so why was the other employee able to assist me? I have never experienced this kind of treatment here in Vegas in my close to 20 years of living here!! She was really pleasant to the black lady so I know that it was because of my ethnicity that I was treated the way I was treated. I guess I won't be bringing my business here ever again! Just PUT A SIGN ON YOUR FRONT DOOR - NO ASIANS OF ANY KIND WELCOMED AT THIS STORE!! read more

Customer service doesn't exist. When they tell you something it is just to get you off the phone. They never do what they say

I'm shocked. My wife and I had a few amazon returns and dealt with Carol the Manager at this UPS store. Very simple, and very quick 5 minute interaction with the non manager girl that was working, then it all turned bad when Carol got involved. I asked Carol who sets the fee for printing a return label, since it's not even close to a competitive fee at $2.75. She said the store owner. Ok cool. That's fine. Every business should be able to price heir services however they want... but when I was walking out of the store Carol says "un fucking believable." The door was halfway closed behind me, it I heard it clear as day so I walked back in the store and asked her what she said, and she repeated it again. There was a mother with two kids inside the store that were at the counter and had to hear this "manager" and her potty mouth, not once but twice. I tried to de-escalate the manager Carol by telling her that the girl that helped us for 5 minutes was very helpful, and courteous. I didn't expect Carol to drop another curse word, for the 3rd time, in front of other customers, but she did! She was clearly beyond de-escalating so I said, "I'm going to leave, I'm sorry you're upset, have a good day." Then walked out before she could curse anymore. I absolutely hope the store is audio and video recorded to back up my story. The owner should have a very real talk with this manager. If I was recording the incident on my phone it could be a viral video. The liability this manager created this UPS store, and the reputation of UPS as a company is overwhelming. UPS clearly needs to have customer service training. There is no reason for any manager to lash out to a customer with cuss words, let alone in front of other customers, with or without children. Disgusting! She needs to be coached on how to deal with customers. This left felt entitled to a $2.75 fee to literally print a piece of paper. All I said to her was "this isn't even a competitive fee, the library charges 10 cents per piece of paper." But she felt some kind of way about doing me and my wife a service (her job) that she is paid by her boss to do. Wow! I'm just totally rambling now because I'm just so shocked that this lady would act that way! I really want to go back inside that store with like a Starbucks gift card or something. She needs to take a chill pill if she gets this worked up over nothing. Maybe she gets upset customers all the time. Maybe tons of people complain about that fee. If so, then maybe the store owner should consider changing that fee. This lady shouldn't have to deal with customers being charged a ridiculous fee that the owner set, to profit off the amazon return process. I understand it's only $2.75, and if $3 bucks is gunna make or break someone that we got bigger problems, but the issue with 3 bucks for literally 1 piece of paper is where the issue is. It took 1 minute to email the label, print it, cut it, and stick it in the bag. Having the label already for UPS is free, so that's the issue. read more

I came to drop off my perfectly packed packages and they asked me a dollar for each package for a taping fee. My packages were taped . They didn't need any additional tape. They were just trying to make money . When I asked to speak with the manager she basically said it is a service fee . So she asked for her tip . Since when UPS is asking for a tip for Amazon prime customers ? Reason I shop at Amazon is easy returns. This place is terrible they will try to hustle you for every dollar ! So unprofessional !!! read more

I'd like to add that neither time did an employee tell either customer to put their mask on. they helped bother customers out and sent them on their way. a 1 star review considering the lack of care during this time seems very appropriate. read more

Unknowledgeable employees and low quality customer service. Made a return and was told that I had to pay for packaging and printing of the label but on the documents it clearly stated that through the UPs pack and ship label (which I had) I just hand over the item and UPs does the rest. The lady still charged me after finding out stating "Oh your going to have to pay still because we didn't know." Being 9 months pregnant with my family waiting in the car I didn't care for any confrontation or to speak to a manager. I Just let it go. Doesn't change the service provided, hopefully they are provided training soon. read more

Everyone here is super helpful and nice. It is hard to come across great customer service these days. Don specifically was great with our vinyl order! He is super efficient and our vinyl turned out perfectly!! So perfect that we had to leave a review!! Thank you so much for all your help! read more

I use this UPS store almost exclusively. The staff here is always friendly and helpful with my needs. And in this age of Covid, it is comforting to see employees wearing masks as well as asking customers to be masked. If I have a complaint, it would be the parking is not the easiest here. read more