If I could give zero stars I would. The girl behind the counter has the worst attitude. She's chewing gum the entire time she's speaking to me. Then I watch her move a cart of packages knowing it's stacked up and unstable. One package falls off. She sees it and ignores it and then more packages fall off and she keeps ignoring it and just pulling the cart. All the while everyone else in the store has a great attitude and polite to customers. Why be there working in customer service if you hate people. Probably because no one else will hire you. read more

Yesss, everyone is always super nice and there's always parking - easy Amazon returns too!

It's possible that there's no one to blame, but there's always a giant line of about 25 people, and I'm not going to stand here in line for an hour or more just to send back some Nespresso pods to recycling. read more

These guys keep losing my packages. I've been here 30 times and of course when I return my trade in phones for a carrier, they go missing - nothing else before. When I return my other expensive item, that goes missing too. I am not saying they are stealing, but they are stealing! If I have to deal with T-Mobile charging me for something I don't have because I have it to you and you gave me a receipt; now you have to deal with the truth and this review! read more

Fast and friendly service on a Happy Return. There was no wait and the staff were extremely knowledgeable. There's a small parking lot up front but everyone is in and out so spots open quickly. This was such an easy trip with excellent customer service. read more

I had a package scheduled for delivery today between 10am and 2pm. I stayed home all day and kept my phone volume on because it was a valuable package that required signature. At 1:30, I received a notification that the packaged had been delivered with location as "locker." I checked my mail locker and it wasn't there. Nobody tried to contact me and I'm sure my mail locker didn't sign for the package. I went to the UPS brick and mortar location where I was recommended. to call customer service. The customer service agent on the phone told me 2-3 times to check the locker after I had already stated that the package was not in the locker. The customer service agent also said that if the package was not signed for, it should have not been delivered and could not resolve my issue. He also could not tell me why a note for redelivery was not left instead. Now I am frantically trying to locate a valuable, time-sensitive package that was likely delivered to the wrong address and not signed for despite clear messaging from the seller. I will try to avoid using UPS as a shipment carrier in the future. read more

They comment that the reason for going from 20 cents to $2.25 a copy is quality? I just need a label for a box, of a lease to sign - this isn't Pablo Picasso! And wow - the $2.25 copy is EXACTLY THE SAME as when it was 29 cents! Bad enough to be price gouged, but to insult my intelligence on top just makes it worse!! read more

So happy to have them back in the neighborhood! Notary, scan, shipping with great service in just one stop. They make Amazon returns and everything else super easy! read more

R.I.P. - for now?!? Hoping for your resurrection. I appreciated my neighborhood UPS store and miss the fellow enthusiastic Belcourt Theatre patron that reliably shipped out our precious DCPs. read more

The employees here are SO kind & helpful. Always get me in and out so quickly, and are so sweet. Only bad thing is the parking situation. Barely any spaces, and super dangerous to get in and out of. read more

Amazing vibes! Lady with blonde short curly hair and glasses- A+ service. She was quick and to the point without being cold or mean. Amazing job to her thank you! read more

Courtney is awesome! I came here with a ton of questions and he was super helpful! Even recognized my city and explained some of the history behind it. I really recommend you get in his line. read more

One stop shop! I usually dread going to shipping/postal facilities due to long lines, high prices and awful service. I came to this UPS store because I needed to drop off an Amazon return package. It was pretty busy but the service is quick and I was helped promptly. I didn't have any tape at home to close my package, so I was going to buy some at UPS. Jasmine was extremely helpful and told me I didn't need to buy any tape because she can do it for me. I've never been offered to save money at these facilities before! She also helped us notarize documents at the same time and offered to fax them for us! The willingness to go above and beyond to help us with all of our needs during a busy time is truly appreciated. Forget USPS! I'm coming here for all things shipping from now on. read more

I was treated very rudely by every staff member at this location. They pointed where things were instead of showing me personally. I was a bit confused about this the computer worked and the manager was very unkind and talked down to me. Horrible place. I even went back and received no apology. read more

I walked in shaky following a car accident with only minutes to spare to get a letter postmarked that day. Both Sam and Jasmine were kind and calm. I got my paperwork printed, copied and sent on time as needed, and had some faith in humankind restored. Thank you. read more

Everyone at this store has gone above and beyond to be the most helpful every time I have been in. I waited maybe six minutes once when I needed something early, but hell I'd be on the same time line at that hour. The lady who works the bald head so well is especially efficient (I can't picture her name tag at the moment.) read more

I am so grateful for this store and the staff! The manager Tracy goes above and beyond to get my projects done quickly and with attention to quality. They make shipping and Printing super efficient and convenient! I can't say enough about how helpful this team and this store has been to me and my local business! Thanks guys!! read more

Courtney was very professional and has an outstanding customer service attitude. Thank you for helping me with my package returns!

UPS was my last hope in getting a book of letters from loved ones created for my husband-to-be on our wedding day. I have always used Staples in the past and after my order sat there for a month, was printed wrong and then I was told it would not be done on time (when I dropped off months before wedding), I was so upset and turned to UPS to see if they could assist. (I had already dealth with 3 Staples stores). THEY SAVED THE DAY. Tracy was very unerstanding of what I wanted created, very timely in getting me a proof and understood my now time-crunch. She knocked it out of the park. This book was perfect- full color, the pictures were clear and beautiful and she even had a sleeve made for cover. My husband was elated and so thankful for such a cherished gift. If it wasn't for Tracy and her compassion and willingness, that gift would never have come to be. I will ALWAYS use this location for my printing needs!! read more

I love this UPS store. They are both friendly and efficient. I have used this store for their notary services, personal shipping and printing as well as business shipping and printing. I've never had a bad experience. Even when they are slammed the lines move quickly and they are super helpful and reliable. Thank you UPS East Nashville Store! read more

Wow. Really bad. Understaffed, disorganized. Wouldn't recommend going here unless you absolutely must.

Dropped off 3 chairs to be shipped. My first mistake, I left the store w out a bill of lading. I was promised an email containing the BOL and all pertinent info. Had to call twice asking for the BOL. Eventually, Tracy Umeda sent the promised info via email . I was assured , The chairs were to be shipped that Thursday or Friday, with an arrival no later than Tuesday the following week. I callled on Tuesday and they couldn't tell me where the chairs were, if they had even shipped! Eventually they found them still in Nash in a warehouse. There were several excuses as to why they hadn't shipped, Weather was reasonable but why they didn't know where the chairs were, know if they had shipped or not, and why they were still in a warehouse in Nashville is unacceptable. I was tempted to cancel the order but Tracy Umeda, the manager, promised me she would stay on top of it, ensure they shipped and would let me know the status the next day. With no phone call from Tracy for 2 days I called. Her excuse this time was that Comcast phones went out the day she suppose to call and that She had been too busy to call once the phones were operating. Never really got an answer as to why she couldn't email me. At this point, the chairs are enroute. Hopefully they arrive and are still in tact. Not worth the time, money and hassle. This store Has more excuses than a bad tenant when rent is due. read more