This FedEx location has become my go-to spot simply because of how smooth and efficient every visit…read moreis. The team here is always professional, especially Erick. He consistently goes above and beyond to make the process quick and stress free. His friendly attitude and attention to detail truly set this location apart. If you want excellent service, this is the FedEx to visit.

What a terrible location!!! The staff is busier talking to…read moreeach other and drawing (Chelsea) Ans another staff in the back yelling her business. The customer struggle to get their services while they just collect a paycheck. Close the location or get employee that care. ZERO CUSTOMER SERVICE

Crooked company. I paid them 80 USD to ship a 6 oz item from Germany to New York. They will hold…read moreyour package hostage until you pay them the tariffs, but that's not the issue. Issue being they charged me an additional $54.95 in "brokerage fee" on top of the $24.70 in illegal tariffs, as deemed by the Supreme Court last month. So, on a $180 item, these crooks stole $159.60 from my pocket. Where's consumer protection in this country? NEVER in my life again.

I insured a UPS art shipment, which arrived damaged. UPS approved my claim, issued a cheque and…read morethen sent it to the wrong person. Now they are refusing to reimburse me what I am owed. I paid $235.00 to build a sturdy crate for shipping. It would have been well-protected so it had to have been dropped from a considerable height during transit. It is fraudlent to sell a customer insurance, agree to pay it, make a mistake and pay the wrong customer and then refuse to pay the righful claim. I would not recommend UPS for any shipments.

W 47th St. location...A young gentleman named Ky was so helpful, he went above and beyond the call…read moreof duty. I'm 62 year old actor in NYC rehearsing a play and not really that knowledgable with printing script changes in public facilities away from my own home office. This bright young man kindly expained with the patience of Job, then actually took the time to personally print my pages. Kinkos/Fed Ex is certainly lucky to have a true team member like Ky. Bravo Ky!

They close at the 10pm. We walked in at 9:30pm to get two signs made, each taking no more than 10…read moreminutes. Clifford decides we wants to be lazy and not make them for us. "Yeah we already shut everything down. I can't do them. You have to come back tomorrow." ALL products & services need to be available until 10:00pm. Do t start counting your drawer at 9:30 & call it a day. Why is he there? Worst customer service ever.

There is a new employee there named Michael who is extremely rude. When I arrived, he stared at me…read more as I stood at the desk and when I asked what he needed from me to get started, he said "your ID, lady. It's common sense." He then muttered a very rude word referring to a female dog under his breath. This employee screwed up my previous order and sent it with the wrong shipping label last time. I used to use this location a lot, but Since Michael has been there, I now use the UPS across the street.

Isaih was incredibly helpful, shockingly great service ! Thought of every possible step and…read moreassisted in every way

Review from 2025: Absurdity of the service staff continues…read more Jose, assistant branch manager, refused to accept a package in plastic bag claiming it's not a shipping bag. After questioning what defines a shipping bag, he couldn't articulate it for 5 minutes. Furthermore, he said he will have to spend $3.25 buying their plastic bag that have a place to put a label on. I had attached the label to my existing package that cannot be removed. In the same breath, he helped another customer shipping luggage without a label (just a tag). Lastly, I asked if I could use one of the freely available bags in store, he said no. The level of training of store manager is abysmal at best. Review from 2023: Eddie, Store Manager, experiences difficulty in communicating effectively, clearly and succinctly. I walked away feeling confused and frustrated for lack of care. Reference to some other company under FedEx left me thinking FedEx is disorganized.

I had an exceptional customer experience at Fed Ex Ship Center…read more It was an extremely rainy day in NYC and I was incredibly stressed out trying to ship a bunch of things out a few days before a flight for a work trip. I specifically had several art pieces (a sculpture) and a lot of clothing including several boots. All pretty valuable and sentimental to me. Rebecca was wonderful and friendly answering all my initial questions over the phone. Thamara went above and beyond helping me at the center - packing everything and securing them into a giant box, and shipping it out. She even stuck many "This Side Up/Fragile" stickers on the box to ensure the box was handled with care and I was put at ease. Everything arrived at its destination exactly on time as expected and the art was in perfect condition. Outstanding service and staff and I will definitely be returning for any shipping needs in the future!

This is a really late post! But none the less it is well deserved. Our company planned and hosted…read morean event in October '25 in NYC (hence the hat and coat). Our company is located in McKinney, TX. We shipped many large and small boxes ahead to this location and we also had several last minute printing needs. Eddie, who had just been promoted and his team were top notch! He was patient, knowledgeable, kind and was training a new employee while assisting us on a couple of visits. He helped us get our packages loaded. He provided exactly what we requested on some involved print job offering suggestions and direction. Congratulations Eddie, we hope you are enjoying your new role! Thanks for all the help and we hope to see you again.

I went there yesterday to send two small packages, and the clerk (Tammy) was *terrific*. Not only…read morewas she very efficient, but - since there was no one else in line - we had time for a conversation and she had a great sense of humor. I'd never before been to this location, but it's really convenient and it's fairly large. All of the other personnel seemed friendly, too.

Thanks so much to Melissa and the team for being great communicators and getting the job done!…read morePlaced the order on the app and picked it up as I was leaving the office.

Quick friendly service, got a document notarized and they were very efficient and nice.read more

Helpful staff , got the job done knowledgeable, notary available. Recommend this store.read more

clean inside and super convenient location. Service was excellent…read more Just let other customers to know the stationary is very expensive! Unless you're rich and don't care over price. One large envelope cost $3....something. lol there's a CVS around corner.... Go and get anything you want!! before you spend $100 for the stationary.

Terrible UPS office -- do NOT recommend. I came in to solve…read morea very simple task: print a document. That turned out to be impossible. Almost nothing works in this location. Around 70% of the keys on the keyboard are broken, making it impossible to type anything properly. Printing documents does not work at all. The only positive point is the employee -- he genuinely tried his best to help me, and I'm very grateful to him. This is not his fault. The problem is the office itself: broken equipment, poor organization, and an inability to provide even basic services. I strongly recommend avoiding this location.

these companies have employees who just come to work for money and it shows. They can't even say hi…read moreto customers who walk in.. It's slow and only I came in, person looked me right in my eye like I was suppose to say Hi and greet him first when I am the client coming to be served by them.

Opened late. And sooo rude . The machine ms no longer print how you format for example label size…read more. None knows why in store. And so you pay over $1 for one black and white copy . Only desperation brought us here cause our regular copy place since FedEx changed machines was closed