I wish I could give this UPS Store 0 stars. Terrible service from start to finish. I brought in a file to be printed -- first, they used the wrong type of paper, and then printed the image at the wrong size. What's worse, I found out that the size in my file was incorrect, but no one said anything at the time of payment. A professional service should catch issues like that or at least inform the customer before proceeding. Instead, I was charged for a product that wasn't right, and the staff didn't seem to care. Completely disappointing experience. I won't be returning. RESPONSE to the your comment below : Hi, thanks for your response. I appreciate you acknowledging my concern, but the issue goes beyond just a simple mistake. When I pay for a service, I expect attention to detail and clear communication -- especially when something in the file could affect the final result. Unfortunately, that didn't happen here. It was frustrating to walk away with a product that wasn't what I needed, and with no real effort made to resolve it at the time. I hope this feedback leads to better service for future customers. read more

The UPS Store - Poster printed with white borders on the side - Printing Services Near Me - Philadelphia, Pennsylvania

On December 13, I brought in a mailing list for Christmas labels. Even though the store had accomplished this for me in past Christmases from an Excel file, the employee I spoke to said that l had to submit a MS Word file. I converted the file (a tedious task, but I took them at their word) and returned it in 48 hours. It is now nearly Christmas day, yet I never heard from the store again. I had to produce all the addresses by hand to get the cards out. Every time I called to get the status, I was told they were short-handed. There was no concern about my deadline. I was a returning customer, but never again. Unless they have a wholesale change in their staff and management, I recommend that you never frequent this store yourself. read more

The whole experience was bizarre. Rude, confusing and...lazy? Entitled? Not even sure how to characterize it. The guy that appears to manage and work at a place that offers copy and scanning services was actually offended that I asked for...a scan, ir really, just an efile of the work. And he refused, and complained to me about the inconvenience of scanning my document--it was 14 pages front and back. Empty store, and it's not like I was asking anything for free. I came in wanting to copy and scan/upload an art project--this is a very standard thing at Kinkos or other copy centers. I wasn't allowed to do the copies myself, so he ordered me to wait at the back of the room, handed me a card, and told me something about sending an email to the address on the card. So I did. When he approached me, he grabbed the cards and wouldn't let me take 30 seconds to quickly to wipe a couple of them down, just to get any little particles that may have settled, since it's a really beautiful piece of art. His demeanor was commanding and rushed. Okay, I guess. He was awful to his other employees. I saw him barking orders at these young people, and saw him yell at one of them walking by, in front of everyone, "what are YOU doing?!" like the employee was some kind of criminal. It was so demeaning and uncomfortable to witness. When I was checking out at the register, I asked if they had a file of the copies I had just had done, since he told me to email the store. His tone was so weirdly rude, he said, "I have no idea what you're even talking about." Like I was asking for something crazy or inappropriate. Awful tone, super confusing. I clarified that I thought since he asked for my email, that they had a file of the copies that could be emailed to me. He spoke to me in a tone like I was dumb and crazy. He said that I didn't ask for a scan, which yes I realized I had forgotten, but all I wanted was a file of the copied pages. While he was ordering me from across the room with email instructions, I didn't understand what he was asking of me. So, before paying for the copy, I asked if I could get a scan as well. He spoke to me in an angry tone that he wouldn't do it because he'd "have to do it aaall over again." This is a fairly short document, an empty store, I'm obviously paying for this, and this is literally what the store is here for. I just paid for the copy and got if there. I'm always nice and respectful to service workers. No idea why this person was so awful. Not going again. read more

This is the best UPS Store that I have ever had the pleasure to visit! Often times when a package arrives for me to pick up, I actually get a cheerful phone call advising me to come by. And this morning, when I had to retrieve two unusually heavy/bulky packages, a staff member actually volunteered to carry one of them to my car! Wow! Unparalleled friendliness and professionalism! You guys are the best! read more

Quickly and kindly helped me mail off a return. No line and super friendly associates! Definitely would come again!

I had easily the best customer service and overall experience I have ever had at a UPS or it's competitor type stores this morning. Came in to return a textbook rental. Scott, the owner, couldn't have been more nice. Asked my name, about my degree, how my day was going, told me about their store, and invited me back for future service. I was in and out in less than 5 minutes. I will never go anywhere else in Philly for these services again, period. Thank you, Scott! read more

Scott and all of his staff are extremely friendly and helpful. The store is clean and organized and I feel comfortable stopping in during Covid times. They allow 2 customers in at once for social distancing. I do all of my business prints and returns at this location. This is one of the best UPS Stores in the city! Highly recommend for all your shipping needs. read more

Henry is the man so patient every time i come to store i cant thank you enough for having the best employee ever!!!! I

This place is the best and it isn't close. They also have notary services during the week between 11-2. Quick and efficient with not BS.

I had an issue where the package I sent to my friend was not received. I called the generic corporate UPS number which was no help. When I called this local store, they were apologetic and quick to open an investigation. They gave me clear details on the remediation steps and what documentation I needed to provide to them. Luckily the package was located at a nearby address shortly after I called the store, but I really appreciated the attention provided! read more

Sent a package to this store for my daughter to pick up. She has had a couple of packages delivered to the 4 th avenue store recently with no problem. This time, however, when she went to pick up package I had sent they were very rude; said that she couldn't have anything sent to the store and that they had sent her package to another UPS store 30 minutes away. We couldn't find the package with the tracking number and 800 # was no help. When I called to find out what happened at the 4th avenue store Steve was extremely condescending and rude. They had turned her package away since she didn't rent a box. I get that but good customer service would have taken one simple phone call to explain and we could have picked up the package. Our UPS stores In Tennessee are a lot nicer, more efficient and not so lazy read more

I filed a claim for a lost overnight shipment 3 months ago. I've followed up weekly by phone or in person since filing the claim. The employees at the 4th and south location promise to call back but don't. I have been beyond patient with these guys and I finally had to leave them this bad review. It a pain that I need to keep chasing this down and every time I reach out they act like it's the first time I'm telling them. They are friendly enough when I interact with them, but they are either purposely trying to not pay my claim or there is some serious incompetence. I'll try again tomorrow... read more

This place cost me $500. I bought a bunch of bridesmaid dresses online and was nervous about package theft so I chose to have it sent to a UPS Access Point, at this store. On the day that it was shipped, it said that it had been delivered there and that it was ready for pick up. I arrive, only to have the store owner say that it wasn't there. After a long time, he admitted that he refused all packages sent there and got very angry that people send packages there, stating that he wished they would instead pay the $35 a month fee to get a box. Unfortunately, the tracking on UPS doesn't say anything about where the dresses are now and the store that I bought the dresses from believes that the clothes were shipped to the UPS store and will not reimburse me the $500 that I paid. I called UPS and they were no help either. So, I'm out $500 because of a grumpy UPS store owner who does not like packages being sent to his place of business, which, ummmm, deals with packages. Sucks to be me, I guess? read more

Best and hardest workers I've met at a print shop. Always efficient, super helpful and going the extra mile! -Lindsey G read more

Excellent local UPS store. Very nice friendly super helpful staff. Always get great service when I go here.

From the moment that you walk in there into you leave it is an unpleasant experience. Scott is an asshole that comes off way too strong for his own good. Leaving the customer feeling attacked more than helpful. The rest of the staff can also be a handful like the one with the colored hair, or the one with the beard.. I don't recommend going here, try Fedex if you want shipping and if you need printing, literally anywhere else will do the job, and do it well. Fuck this UPS store, fuck Scott, and fuck the staff. Take your money elsewhere. read more

Every time I go to this particular UPS store, something sort of strange or annoying happens. Today a mumbly boy asked me to show ID to mail a package and couldn't explain why. When I displayed it, he barely looked at it. Then his boss came and asked me the exact same questions about my package as the mumbly boy just did. The shipping seemed more expensive then I remembered it to be. read more

I've never had a bad experience with this UPS store, so I thought I'd better add a positive review for balance. I've shipped things from there several times and had copies made, and the employees have always been polite and helpful. It does cost more to ship things with UPS than with USPS, but when there's a line out the door at the post office I'm happy to pay a bit more for the privilege of not waiting there. Also, the last time I was there one of the guys behind the counter said he liked my coat. read more

I'm not sure where the love is for this UPS store! I've only gone in a few times for basic things--to pick up a package I shipped there instead of going way out to Oregon Ave, to print some employment stuff, to buy stamps, and to make copies. Each time the guys who work there were professional, speedy, friendly, and actually seemed to care. They had some really great nice words (and claims that they were passing along good karma!) when I went in frazzled and frustrated to do employment stuff. Take away: solid services, sweet guys, allow small dogs (I saw a cute one in there). read more

This store needs to have a more customer focused attitude. My fiance and I used to love coming here. My fiance is an avid photographer and we are getting married so I would print all my wedding paper goods here (it is just around the corner from our place). However, when I entered the store today to get some additional items printed for my wedding the owner (Scott) refused! My previous visit they made a mistake using my wedding paper that I had purchased and wasted the paper. He apologized for the mistake and offered to reimburse me for the paper. Today, he is refusing to print my items for fear he will have to reimburse me again. I guess he is assuming the shop will make another mistake. My fiance and I will no longer be patronizing this shop. I guess the cost of the paper has now cost him two regular customers. Definitely not a smart or customer friendly move. read more

This UPS location has the nicest and most informative employees. On my most recent visit, Bailey in particular was a real stand out. She was so pleasant, knowledgeable and professional. The lines are very short too. It's probably because the employees are eager to help customers and they are very efficient. Highly recommend this location! read more

I would drive out of my way to frequent this UPS store! They have a friendly staff, and are always professional. Thanks Scott & crew!

20 min wait outside just to drop my package & receive a receipt. I understand Covid restrictions however there are 2 customers inside and 3 employees...ugh. One employee could have checked on the growing line. read more

Oh maan, I felt like a damsel in distress looking for a place on 10th street I had never been to.Six more blocks to go carrying a heavy bouncing baby. I think it was a miracle that I looked to my left on 4th street and walked in out of curiosity. The staff are super helpful.They did most of the work. I was in and out in a jiffy!! All I can say is It's super awesome with people who ask what you need,listen,help and make you feel like customers are supposed to feel.I found a gem! Thanks Scott! read more

The UPS store on 4th Street is fantastic. The people who work there are professional, courteous and knowledgeable. They are working under intense pressure with people often lined up outside in order to observe social distancing. But they never lose their cool. They provide clear, concise information, and they treat customers incredibly well. If you have to send something, this is the place to go. Be prepared to wait outside at certain times because this location is so popular. However, the wait is worth it, and it is often not long at all. The professional people who work here are efficient. They clearly care about customers. read more

Was going to ship my package via USPS but I'm so glad they didn't open till 10 am because I discoverd this relatively new UPS store right next door that was already open. Walked in to a very pleasant atmosphere with the friendliest, most helpful folks and found out that it was 33% less to send it via UPS. My package arrived intact within 2 days. I was thrilled with every aspect of this transaction and would definitely recommend this location. Lovely people and great service that gave me all the info and options I needed. So thankful! read more

I'll start with the good: people working here are friendly. The bad: I brought in a guitar amplifier to ship that I had called the airport location about a rate with weight and dimensions (not knowing you could only ship when flying out, or that each location was independently owned) and they told me about $70-$80 shipped packed and insured. At this location I was told shipping would cost over $200 plus $80 to pack. And that it would take over a week to be delivered from Philadelphia to New York. Ive shipped gear before and knew this was out of hand. I went home, took about 45 minutes to cut and tape some boxes myself and pack it well. I went to FedEx, where it cost $75 shipped and insured, and was told it would arrive in 2-3 days. I saved over $200 and a week's delivery time. Don't blow your money. Ship it yourself. read more

really annoyed with this place. first of all, on the UPS website it says they are open until 5:30pm on Saturdays. Just to make sure, I called first and they said they close at 5. ook. So I get to the front door at exactly 4:53 and they're already locked up, lights out. What a sham. If you say you're going to be open until 5, please be open until then. I've worked in retail and I lock the doors when I'm supposed to. They must have closed at least a few minutes before 4:53 too, because it was dark in there and nobody was to be found. Not cool. read more

with all the horror stories i've seen coming from pack n ship / UPS type stores, i thought i would give much deserved kudos to this place. staff is really nice (plus cute - hello tall sexy man with glasses and baby dreds!) and quite prompt, they have always greeted me within a few seconds of walking through the door. the manager always seems to be around and asks me if i need anything and to have a nice day. i'm not in here a lot, but every time i am, they seem to be genuinely nice people who take pride in what they do. parking on this block is surprisingly easy, if you drive here - but the PPA is murderous on lower South Street, so for god sake make sure you pay the meter. read more

I dread running errands, but thankfully the UPS store had my packages sent off quickly and pain free! There were three attentive employees working and no line. I would note that there were not many physical supplies available within eyesight to wrap your packages, so just a thought (especially if you wanted to include a birthday card or something- they had slim pickings). Thanks UPS store for making my errands a little less annoying!! read more

Staff are polite and attentive. They're very helpful when it comes to informing you on how to ship your items. Service is fast. You can literally be in and out! read more

Best customer service! Nicest guys who carefully package and ship your stuff! Always helpful and friendly.

Scott is at first pretty scary, theres somthing about his looks that kinda scared me. But after a few visits I came to see him as a really kind and good hearted person. Looks can be decieveing. I had to send a 10 page fax to a company who only received 3 pages at a time so to save time and money Scott scaned and emailed them for me at no extra charge and he also emailed em to me as well just in case it got lost I could resend em from home. If you need any help from this kind of store Scott and his staff are ready and willing to help you. Oh, and they are pet friendly. read more

Woohoo! They shred by the pound! I was ready to drop off my huge box of shredding in Southampton since Shred Nations has monopolized all search engines and the only other option seemed to be a pickup for $150(!). In an era when customer service is usually disinterested, when not automated, Justin was very pleasant and professional. Thank you UPS, you just saved me a 2 hour drive. read more

It's easy going and convenient but be careful PPA watches your car for you. At least you don't gotta worry about people breaking into your car! read more

Smallish store next to a Starbucks in Old City. Many people living in some of the apartment units in the area use this place as their package drop off zone because often the delivery trucks (ie non USPS people) can't get into the various buildings. So when you walk into the store, you see the place stacked to the ceiling with packages. I can't even imagine what it looks like during the holiday season. They seem to be quick and efficient and somehow are always able to locate your package despite the craziness. Instead of a Starbucks you may need to head to the nearest ABC store read more

I first recall visiting the UPS Store when it was still on South, before its relocation to 4th Street. I had stopped in to have some flyers copied for a show I was in, and much to my delight, Scott (the friendly and helpful associate) gave my show a shout-out on Facebook! I have also stopped in many times to print and fax various documents and also to drop off my cable box and modem after cancelling my Comcast service. The best part is if you are sending equipment back to Comcast, the UPS Store will ship it to them for you at no charge (and no hassle)! So if you go into this location, ask for Scott, but if he's not there, you'll be in great hands with any associate. read more

So, I'm conflicted in my review, and I'll explain why. I needed prints made of some of my paintings. I've never done this before, and I don't have much money (and that's and understatement....), so I was concerned about cost. If I had them printed i black and white, it was going to be cheaper than in color, but seeing as how the paintings themselves were in black and grays, I figured it would be fine. Scot tried to explain to me that Black is a color, but the cost differential would be almost a $50 versus $35 difference, and that means 3 days worth of food for me. I heard what he told me, but it was the way he said it to me and the way he had spoken to me throughout our entire correspondence that really went up my rear. He offered to do one just to show me the difference, but I was so put off by his tone and I felt so uncomfortable that I didn't wast to waste one extra second in the store. I wanted to get out of there as soon as humanly possible. When we pulled up the photos from my camera card, I hadn't labeled the pictures or marked which ones I wanted printed, and he sighed and almost reprimanded me, saying "see? how am i supposed to know which ones you want printed ?" I was embarrassed and said "i'm sorry - i forgot - I'll mark them" and he went off to deal with other orders while i did that. I understand they were busy and he had a lot to do other than help hold my hand through my order, but still, if you can't help me the way i need to be helped, then send me somewhere else. The condescending tone he used was so humiliating, so offputting, that what began as something great that I wanted to do for myself turned into me feeling like I was clueless and awful for not investing the money to get the color printing....i, in fact, WAS clueless - i SAID i had never done this before, and if I was met with a more open and easygoing attitude, I may have either waited until i had more money to do it right, or just gotten a very tiny number of them done to test. but the goal was to have them in time to go sell at first friday, and he said they MIGHT be ready by then, he'll call me. I waited and waited...they closed at 7.....i get a phone call at 7:10, I had given up on getting to first friday - it was way too late to sell - and he calls and leaves me a voicemail. I saw the call come in. i was at starbucks having a coffee 2 blocks away, feeling dejected and defeated after accepting my plans were shot. I purposely didn't answer - i was pissed. I waited 3 days to go pick up my prints, which looked AWFUL. I know it was my choice to not print in color, but these couldn't be sold. Scott had initially taken a 1/2 deposit from me, but he waived the rest and let me have the prints, which I appreciated and it was a good painkiller for a painful lesson. So, conflicted because there is no burden of fault here - it was a conflict of personalities that spiraled into a negative experience. I'm sure they do good work - but I wish I didn't get anxiety from being spoken to like a child. read more

I don't know where the terrible reviews are coming from but I love them here! Printing, sending, copying, anything - they do it and they do it so promptly and with a smile on their face. They support all of their customers and really get to know you if you're a returning customer. Even though they have a small and kind-of-messy-looking store they do everything professionally. I'm from south Philly and come all the way to South street to get stuff sent out or printed from here just because of the great experience I have, and how reliable they are. This UPS store and their employees rock, plain and simple. Five stars and no less! read more

I'm so grateful for this UPS store! I called today with an unreasonable request and they totally got it done for me. Thank you guys so much for stepping in when Staples failed me (with 24 hours notice even!). You saved my day!! read more