I've had a po box here since August 2011, the owner has always been super friendly, always pulls my packages before I even get to my box! Great service! read more

This UPS store is really close to my home and I am currently with out a printer so I send stuff that I need printed there. Most times they are great but I was really irritated when I went to print something that would have been $.30 and the guy added a $2 fee to "open an email" even though I was the one who went to the sites that had the documents that I needed to print so there was no email to open. I just assumed it was the price of doing business. Well today I decided to print something once more but I prepaid on line without a $2 open the email fee. So it really made me feel that they were taking advantage of me because I came into the store versus printing and purchacing it on line. The only reason I gave it a 2 star is becuase I do plan on going back to them, but I will deffinately print and pay online as to avoid additional BS charges!!!!! read more

A good and full serviced UPS with easy to use services. But what's most important: If you go here and JOHN is working, you MUST get his help!! What an incredible, personable, knowledgeable and helpful guy! Me and my mom were preparing to ship things off for college, and we really had no idea what we were doing. He took the time to answer each of our questions thoroughly, suggest alternative and better options, give us quotes and much more all while cracking jokes and making us feel valued and less stressed than we were coming in. He helped us bring the boxes we needed out to our car and assured us he'd be there when we come back in a couple hours to ship everything off, lol! Some of the best customer service i've ever received. Well done, John! read more

Had to drop off a package to return an item. The store is clean & spacious. The employees aren't the very friendliest but they were busy. It's at a really convenient location so that's great. I will be using this location again for sure. read more

maybe i'm being too harsh, but i barely got a greeting here. the staffer was too busy talking to a friend who had stopped by about her childcare plans for the week. as the staffer weighed my package and completed the shipping information she continued to engage her friend in conversation and ignore me. only when it was time to ask how quickly i wanted the package to arrive did she talk to me. i guess if my package arrives at the destination they've done their job, but i don't think they did it very well. i'll find another shipper next time i need to mail something. read more

This UPS store is beyond ridiculous. I sent a package on October 18th to my parents. It arrived smashed into pieces. I filed a claim two weeks later and the woman behind the counter said they would handle everything. UPS insures all packages up to $100. I've followed up on the phone three times and personally gone into the store three more. The second to last time I went in - I waited for 20 minutes while the one worker tried to figure out what she was doing with another customer. Then another girl appeared - went and rifled through some files and said, "Yep it's here, we're just waiting on UPS to get back to us. Fast forward 4 more weeks I went in again and the girl behind the counter couldn't even find a record of the shipment. Luckily, I saved the shipping receipt. I find it hard to believe that a company as large as UPS should take 4 months to review a small claim. The biggest part of this ordeal is this particular UPS store. They don't appear to have much knowledge beyond selling stamps. read more

I have been a customer for 8 years and mailbox holder I have never been this disrespected in my whole entire years of being a customer at this location. Brenda is the worst customer service representative anyone can come across she speaks to customers like she is in the ghetto. She speaks over you down to you like you are nobody n has zero customer service skills what so ever. She refuses to have a manager call you or even provide her name so that you can reference to whom you are speaking to. I am so disappointed and utterly disgusted to know the place I trusted so much has depleted in customer service and not to mention the class of employee that has been hired to represent such a huge company like UPS. I wouldn't trust anything she does because where she comes from is clearly not from a background of customer service. We do a lot of business with UPS as a lender and will never use this location 4120 until she is no longer there. Don't waste your time or your energy on trash. She is truly a poor representation of that location and UPS as a whole company. read more