Best UPS Store location in the Tri!!! The staff is knowledgeable, patient and friendly! I do 90 percent of my non-food shopping online and inevitably have returns. Rather than rolling their eyes and huffing these folks actually care. Steve is the best of the good.; he has always been super pleasant and prompt. read more

I came in with some packages and was out in 5 minutes. Steve was quick and friendly! Very helpful too

Amazing service! Gentleman assisted with my package I was trying to ship, was super friendly, patient, and helpful!

Excellent customer service. Thank you John for your patience and assistance with mailing a return. I did not read the Amazon instructions carefully enough. John was so helpful in walking me through the process and getting my package shipped. Side note, large shipping boxes are $8 and printing off mailing labels costs $4. Service was quick. This store is located in a large plaza with ample parking. The plaza was busy on a Saturday afternoon so we parked towards the back. Overall, we had a positive experience here and recommend this UPS location to others! read more

The men at this ups store are always super kind friendly and helpful! Nathaniel always is kind and goes above and beyond. Even helped with an Amazon phone call when the support was being unkind. So helpful always! read more

Nathaniel was very helpful and a pleasure to have handled business with he made shipping our packages very easy and even entertaining.

I have to sing the praises of Vincent and the owner of the UPS store for customer service that went above and beyond. It was almost 5:00 pm on December 21. I had run over to the store to purchase Christmas stamps, stamp my Christmas cards and mail them in hopes of catching the US Postal Service. When I arrived, I was happy to hear the mail had not been picked up yet so after purchasing my stamps I quickly began to stamp my cards at a workspace. Suddenly -the postal truck pulled up in front of the store. I thought- well it'll probably be here a while since it's the holidays but the staff warned me the truck is only present a few minutes. They saw my anxiety and jumped out from behind the counter and began helping me stamp my cards. We made it just in time and I was overwhelmed with thanks to these two employees. Their patience and quick assistance made my day! I frequent this store many times a month and have always received prompt and courteous help but this was even more! Thanks again UPS Creedmore road and Merry Christmas! read more

Because they are a "franchise" location they refused to return an extra package unless I paid them to do it. UPS was responsible for the mix up in the first place...so, I'm going to pay these morons because THEY couldn't do their job right? Makes absolutely NO sense. Guy at store no help at all. I'm sure if I was blonde with big boobs my return would already be on its way. Total jerks. read more

I shipped some packages to the wrong address and i got a hold of a sales person named David at this store. He was super friendly and eazy to talk to. He explained my options and we discussed next steps. Excellent to work with . Thank you David. read more

OK - this proves location is everything. This place would have been out of business years ago if they weren't in a convenient location. Just read the slew of reviews that all tell the same story. The owner of this store, Steve, is as rude as they get and the negativity flows through his employees. Recently I listened to him berate a customer for "sloppy packing," at which point he forced her to buy a box from him. He has been rude to me as well, and I really don't think he understands how UPS shipping works. He tries to make everybody think he is the shipping expert - he calls them Certified Shippers lol. Stay away. This is a bad operation. I'm never going in that place again. read more

Nathaniel did a great job in helping me bring in two large, heavy packages. Not only did he remember I called earlier today to inquire about assistance, but he recalled I had also called last week to confirm that someone would help me (I'm disabled). Great service and kindness. Be sure that Nathaniel is recognized for his efforts. read more

Nathaniel at the Creedmoor Road store was very helpful and service oriented. I came in with 11 packages to send out to the Postal Service. I was rather embarrassed with so many packages. They were hugely busy but when I walked over to Nathaniel, I apologized for having so many packages while he was so busy. He was not flustered a bit, but calmly and efficiently helped me and said it was OK that was his job and he was glad to help me in any way I needed. Nathaniel was always personable, and focused on my needs instead of being rushed or rude. I am very impressed with all of the employees at the Creedmoor Road store. I am in there quite often and EVERY time I have had a wonderful experience . I highly recommend you all to others whenever I can. Great job Nathaniel! read more

I was returning an item that actually needed packaging. What I brought was a bit small. Vincent made it happen-along with some needed humor! Thanks! read more

Nathaniel was unbelievably helpful and provided the most positive experience I have had to date at a UPS Store!

Awful staff. I ship at least 1 UPS box every day and avoid this dropoff like the plague. Most unfriendly unhelpful teen angst vibe at this location, better off driving literally anywhere else (or Go Postal at Stonehenge 1 "block" north) read more

This location is disgusting....by disgusting I mean the way you feel when you are in the store. The employee is the worst person I've ever encountered in a customer service role. He is rude and makes the customers feel stupid. Why is he running this store? He needs a new profession. He's miserable. I highly suggest the north hills location where the guys working are fast and kind. read more

I hope this place does well. The staff here are nice. It would be perfect if they were just a little more friendly to customers.

Pitiful. The gentleman named David was scared to serve me and refused to let me stand at the designated 6ft location. Terrible service. read more

The UPS Store - This is a joke! - Shipping Centers Near Me - Raleigh, North Carolina

Love this location Robbie was great and fast and Amanda was right behind him great team work

Poor customer service. Said postal customers took priority over notary even though I was doing both. Didn't like how I wrote my name. Had an opinion on how the legal document was prepared. read more

I find myself frequenting UPS on a weekly basis, with experiences typically very positive....especially in our North Hills and Cameron Village locations. This location, however, was a rude awakening. Customer service and professionalism completely lacking. Employee mocked a customer's tone of voice when she didn't understand his directions. The entire shop was shocked at his behavior. Seemed more intend on harnessing whatever authority he believed he had to make customers endure unnecessary wait times and practices inconsistent with what other locations abide by. Will never revisit. Have already reported the employee to corporate. Hopeful the owner can tune-up their local customer care culture and make more appropriate hiring decisions in the future. Such a shame. read more

The employee was fantastic. Friendly, offered good suggestions that made sense. I'd recommend this location.

The owner "Sean" chamfers you to eve tape your package ... who does that? ! Everywhere will have no problem helping you tape if your shipping with them Go to ups at strickland in north hill.. it's way better 6 minutes away... and super friendly read more

I've always had a terrific experience at this UPS store so I take all my business there. They are efficient, courteous and friendly. They know me well now and greet me by my first name, so it feels like a local business rather than a corporate experience. I especially appreciate when they offer me a less expensive option then I might have considered. In addition to shipping services, they have often done small print jobs for me including simple design that all turned out very professionally. read more

The staff has been stellar, always incredibly knowledgeable and helpful. Every time I have come in to ship something, it's always been a seamless experience. read more

Superb customer care! I had not realized that I had left my driver license two weeks ago at this store since I hadn't needed it until yesterday when I visited my bank. I had forgotten as to where I might it might have been left. I had visited a couple of doctors since but remembered that I had not used it there. When I got home yesterday I found an envelope from this UPS store containing my driver license and a letter from Steve stating that I had left my license with David who had spent over 20 minutes patiently working on a package I was sending to Toronto. And, since I had not returned to retrieve my license for two weeks they decided to mail it. Now that is what I call customer care and, just plane good citizenship. Thanks you Steve and David, for caring. read more

Excellent service! Steven is extremely helpful and provides exceptional service. I will be using this location going forward.

Extremely quick and simple trip to ship Amazon Prime returns. Great customer service. Normally, I dread every bit of sending packages, but nope, not today! I was in and out in less than 5 minutes. Boom. read more

Excellent customer service. Hands down will not be treated better anywhere else nor will you find anyone as helpful or attentive. This is the best UPS store around. read more

One of the worst UPS stores. Returning amazon purchases is supposed to be easy with UPS. One way or another, this UPS Store always seems to make it a hassle. It's something new every time too. read more

Fantastic store, loved talking to the manager about all the printing services they have to offer for a small business cafe. I was not only amazed by his knowledge and friendliness furthermore about all the printing services and sizes they currently offer. He even partnered up with local graphic designer to work up a solution for my challenge. Highly recommend, I learned lot and it will save me a TON money on shipping going through these online companies. read more

This UPS Store's receipt says "US Mail IS Not Trackable" which is 100 % Bogus and Untrue! UPS stores have for years misrepresented shipping options and methods by giving out poor or completely untrue information on shipping items either by US Mail and UPS Ground. Instead, they upsell and hard sell a "guaranteed delivery" option. Shame on UPS and unscrupulous business tactics used on the uninformed customers that walks into this store! read more

Very very bad service.. They charge for amazon returns as well.. How bizzare is that??? And the lady was extremely RUDE... read more

I have been going to this location for years. I walked in today with a return for Uverse. Different staff were in there. The guy who waited on me proceeded to open the sealed box, remove the internal boxes then told me I could either buy tape or pay them to repackage! Needless to say I left and won't be back. read more

I had a very special printing project that I needed to get done in a short period of time. Steve, the new owner, gave it his undivided attention, basically spent all day on it, and finished by my deadline. He went above and beyond to help me out! He was very meticulous, offered different options, and did a very good job! I will use this store again and again and recommend them to everyone. read more

The owner and staff have been excellent and provided great service over the past year while i had a mailbox there. They made a point of getting to know me a bit and help me with the services i needed while i travelled . read more

I had ordered custom labels from etsy for my wedding invitations and had taken them into this store. Steve worked with me trying to get them to fit but the tops just kept getting cut off. I went to the Office Depot down the street but they were so rude that I decided that no matter what I would continue to give my business to that UPS store. I went with a different option and Steve walked me through the process of making sure they were centered correctly and looked good. I felt that Steve was just as passionate about making sure they were perfect as I was. When they were done I was able to not only buy stamps there but he also sent it out for me. The time and attention that the store took to help me means i will continue to give them my business for a very long time. read more

the entire team is always ready to help you! Quick service. Offers best price options. I bring my unwrapped gift and use their printed boxes/mailers as wrapping paper! Open 7 days a week so I don't have to wait for the short hours of other mailing/shipping options. I had a PO Box here and loved that I got a text and email message when new mail or packages arrive. read more

Staff was extremely helpful in making copies. Greeted me as soon as I walked in and had me in and out within 10 minutes. Have been there before and received the same. They are consistently friendly and easy to work with which is refreshing. read more

5 stars for this UPS store! The owner and staff were very friendly, and produced quality work in a short amount of time. The best customer service I've experienced in awhile. read more