I came in requesting to return an air conditioner to . Via UPS. HD had sent me a confirmation…read morestating that UPS would come pick it up. However it had been 10 days. exceptional calling Home Depot getting them too. Send a new packing slip to UPS. Then half an hour later when I got home, Lou and another representative came to my house with the new packing slip and physically loaded the hundred pound AC into the back of the truck to Home Depot. I almost cried in the store because up into that point Home Depot had not been helpful at all. Lou saved the day for me and I am eternally grateful. Now I can at least receive my refund. thank you so much for your excellent service.!

I have been a longtime customer of this local UPS store in my neighborhood of St. Paul. Not once…read morehave I ever had a complaint; Lu and the staff are A-plus, and the services they provide meet my personal and professional needs. Then the other day I shipped a family heirloom from the store to my son in Boston. Alas, it got waylaid and even with the tracking number and insurance, neither my son there nor I here could locate it. So I went back to the store on Grand for help and to "complain," and without hesitating the staff jumped to help and in less than five minutes the shipment had been tracked down in Boston. Lu even called me with an update too! Now the issue will be resolved. Prompting me to post this review to emphasize that when it comes to customer service, the UPS Store on Grand has a powerful reach across the country! Impressive.

They might not be speedy but they provide friendly service . I recommend this location.read more

I am so pleased with the experience, from when i called to see if they sold single stamps, to…read moreactually speak to a live person, and to find out when i had made a special trip there that it was the same friendly, helpful person, (Thomas S.) thank you so much for your above and beyond service throughout this day, from start to finish you made this simple, and in my life simple especially when you have to rely on someone else to actually be there to answer questions for you so you can have the right amount of money and not have to walk any additional places to mail something or come back with more money another day. thanks so much you really have no idea how valuable this experience was to me. greatly appreciate it.

More than once I have had a package arrive at this post office. I get the notice that it will be…read moredelivered that day only for the post office to send it back to the same distribution Center that it came from. I then get another notice the package would arrive the next day. I don't know if there is a problem with the sorting or not but it needs to be straighten out. I had another package arrive at this same post office that then was sent to Wisconsin, and I live 5 minutes away from this post office.It's ridiculous.I sometimes hesitate to order something because I don't know where the package will end up or if I will have to wait several days to receive a package that I was told would be delivered that day.It's the number one reason I alway track and I signed up for informed delivery.

My packages always get lost at this facility. I only live a few hours away, yet my packages will…read moreend up in Oregon, South Dakota, Arizona, etc., before *maybe* making it's way back to me. And packages are *always* late. This is why government run facilities are atrocious and an absolute joke to society. What the heck is going on USPS. You stealing our packages over there?

No attendant - the entire time I was there today (Sunday, which I'd imagine is a popular day for…read morelaundry), there was a sign where the attendant should be saying they were on a 30 minute break -- for over an hour and a half. Many machines broken, no instructions for how to change temp of washing machines, unclear how much the charge was if using debit card, full of broken machines. There must be a better place.

it had been quite awhile since i had come here and was pleased with the improvements in the entire…read moreexperience. patrick was such a help, he went above and beyond to ensure that my service was complete. the place was so much cleaner, and less stressful in general. i was so pleased i had to make sure to review this since i know that this place has gotten a bad rap in the past. thanks so much for your kindness and care! much valued and appreciated.

Great crew: Jonah, Mia, & Abraham. They really worked hard and miraculously got our couch up the…read morestairs to 2nd floor. It wouldn't fit in th 1970s era elevator. You couldn't have more conscientious workers Thanks again!

My wife and I used this service last year when we purchased our house. We were sent 3 of the…read morelaziest people I have ever seen, they could not cube out a van to save their lives. My brother-on-law moved 3 trailers full of stuff, going back and forth from Hugo to Blaine before they even got to my house the first time, we all left at the same time. I think they were intentionally slow so they could charge us 4x's the amount quoted to me for an entire day (which is only 4 hours for them). They also broke multiple items, even with their "insurance" I was not reimbursed for anything. I also had to have them correct the contract 5 times before they actually got it correct. This company is horrible, if I could give them negative stars I would. This company is so crooked they are a circle! Response: your crew did not take an unpaid lunch break, it was included in the time they added to my bill at the end. They also very much pressure me to tip them because, as they put it, "This company does not pay us very well." Not only was I quoted roughly $1500, and it ended up costing me almost $5K for the service, I ended up tipping them because they know where I live and I didn't want anything to happen to my wife, and your crew took more breaks than they actually worked. Regardless of what you say, your company is crooked, incompetent, and needs to be put out of business. My next report is to the BBB!

Best price if you need to buy a box, everyone friendly, attentive. Love going here…read more Great hours too especially after post office is closed

Well stocked, friendly & helpful. Following COVID masking guidelines too…read more Even offered to help carry my purchase to the car.

Had a package delivered here since I wasn't going to be home; was notified it was delivered but…read morewhen I went to store they insisted it wasn't there. Finally, after much insistence, they found it filed under "Ship to" rather than my name Often machines are out of order but no signs on them.

I am appalled at the service or lack thereof service received from someone in a management…read moreposition. Aimee the assistant manager was argumentative and extremely combative because I advised her I did not want to use the self service kiosk and just wanted to be helped like everyone else. The entire store was full of customers and out of everyone in there she insisted I needed to use self service. Her staff member had to step in and finish helping me due to unprofessionalism.

Fantastic service-prompt response, easy communication, affordable pricing, fast delivery. Would use…read moreagain!

I found them on Yelp with stellar reviews. I dealt with Thomas, a really sharp guy. They picked up…read moreand dropped off a box in record time and very reasonably. I'm very pleased.

Super nice and caring guy helped me out! Loved giving my business to a smaller company.read more

Excellent quality at a great price. Peak did an outstanding job on an urgent and important print…read morejob.