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    The UPS Store

    2.3 (23 reviews)
    Open 9:00 am - 7:30 pm
    Updated 1 week ago

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    Sent an envelope of documents via the UPS Store # 5785 located at Orient Way, Rutherford NJ. The envelope arrived at its destination soaking wet and in atrocious condition due to the package being left out unprotected in the weather. As a result, the documents contained within were totally damaged and rendered unusable. I filed a claim with Jay at UPS store # 5785 and provided all the documentation Jay requested to file a claim. I provided over a dozen photos of the damaged transit envelope and the damage to the documents that were shipped. Additionally, proof of the costs for the original documents were provided with credit card receipts. The UPS shipping charges were $111.90 and the costs of securing the documents approximately $60.00. Thereafter, Jay informed me I would be entitled to "about $60.00" as reimbursement. When I questioned Jay on how this amount was determined he stopped communicating with me and ignored my additional written correspondence and phone calls. I understand things can go wrong however the character of a company is revealed by how they deal with their errors, especially an error caused by UPSs gross negligence in handing the package. Needless to say, UPS and their agent Jay have failed miserably. Jay's refusal to respond to legitimate inquiries about damaged caused by UPSs gross negligence speaks volumes about UPS lack of character and professionalism. Caveat emptor!

    Tom G.

    This place is virtually like any other UPS or FedEx store. People who work here are helpful. I've been coming here for years to ship my personal things and do Amazon returns. Always have had a good experience here. The location is very convenient for me, but parking is poor here.

    Avoid this at all cost.

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    2 years ago

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    Ask the Community - The UPS Store

    Greenwich Village Mail Center - Mailing Tubes

    Greenwich Village Mail Center

    (47 reviews)

    West Village

    This, the most reliable mail center, has been by my side over 7 years and counting! After I lost…read moresome important mails right after moving to NYC, I decided to get secure mail box that could give me peace of mind. After going through lots of reviews, I decided on this Greenwich Village Mail Center,which I am so glad I did! First of all, the service itself is impeccable. Especially for mail box service, all mails are kept safe even I sometimes go to retrieve after over a month long vacation (and this time with this corona virus outbreak) ! If I get a package delivered, they will send you their own tracking via e-mails so I can track that specific package using password. You can drop off mails and boxes to be mailed with easy and fast ! If I have any question, I can send them e-mails to communicate anytime! Secondly, and more importantly, the customer service in person is even better. I just love going in there to get my mails and say hello to them :) The gentleman who runs this place is just so easy to get along with. He and his staff are also so understanding and always willing to accommodate you. Over the years of my life in NYC, this place has become my stable place. If you are looking for mail box service or simply to mail some package or print something, check this place out and you can thank me later!

    During this pandemic, especially during the height of it during the spring season, Greenwich…read moreVillage Mail Center went above and beyond to try and make sure it didn't close and us customers could get their mail. Keda and Sundi are pure examples of resiliency and loyalty for working during a time when so many are uncomfortable leaving their home for anything, much less to work. One of the best decisions I made in moving to NYC was signing up for Greenwich Village Mail Center. P.S. Kedi and Sundi deserved LARGE raises in my humble opinion!

    The UPS Store

    The UPS Store

    (13 reviews)

    This is a fantastic UPS locations…read more Interior: Very spacious. Lighting is great and the machinery and assets and layout is clear. Service: The staff was very friendly and accommodating. I only needed to pay for a binder, and I had a gut feeling they were trying to get my transaction as fast as possible since it was just a binder. Even if that's not the case, I got the vibe from the great staff and appreciate it - whether true or not Machines & Assets: Most importantly really appreciate them raging machines E.G printers that don't work. Many UPS locations don't do this!

    Absolutely the worst experience I've had with any shipping company. On 09/07, this store first…read moretried to charge me almost $300 for an international shipment. When I showed them that the price online was only $127, they suddenly dropped it to $197. I accepted because I urgently needed the package delivered. They assured me it would arrive by 09/11-09/12. Now the tracking shows it's not scheduled to arrive until 09/23. When I called the store for help, they gave me zero assistance. All I got was, "just wait". They charged me nearly $200, promised me a delivery date, and now the package is still not here when I needed it the most. This store is irresponsible, misleading, and only cares about charging you money upfront. Once they get your payment, they wash their hands and blame "the delivery." Nobody tells you the truth, and they don't take responsibility for anything. If you value your time, money, and peace of mind, stay away from this UPS Store. They act more like scammers than professionals.

    The UPS Store - shipping_centers - Updated May 2026

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