If you're going to respond, make sure you're responding with FACTS. Tony did NOT KNOW I was coming into the store therefore he wouldn't have been able to tell Jorge what was going on. Also, I am the one that called customer service then called the store ON THREE WAY to talk to Tony. You think Tony EVER offered to make the call himself? PLEASE. You say that they don't deal with drivers yet Jorge literally went into the back to "talk to the driver" who said that they can't release the package to me. Yea, Tony took my number and said he'd call on Tuesday to let me know if my package was there. He called and said "your package isn't here, all UPS". LOL, again ZERO HELP WHATSOEVER. This place is absolutely awful. read more

Can you trust a UPS store that heaves a sign saying they are closed on Father's Day, but it's the Saturday before at 1:00 and the doors are locked. read more

Tony did an excellent job and was very professional and helpful. I recommend him and this store. He deserves a raise!

Manager of this location is rude and should not be dealing with the public. I was talking to another employee and he interjected with smart ass comments and continued to be a jerk when I told him his snarky comments weren't needed. The other employees were helpful and nice. read more

Horrible experience at this location. All I wanted to do was mall 3 small packages but as I am waiting in line they continued to assist the people behind me because they had amazon returns. 5 employees behind the counter and apparently only 1 for person there for those mailing packages. After the 5 people in line behind were seen I finally got called to the counter. Then after all that the lady was incredibly rude to me. The first question she asked me was whats inside the packages. I told her a gift for my sister and she said what type of gift like it made me feel super uncomfortable. I told her a shirt, a card, and shes says what else. Like she wanted details on each item. Then she asked for an ID which I thought was weird. I just left at this point with packages in hand. Will never return. Please don't waste your time or money. read more

I've been going here for years. Tony , Ryan , Elizabeth know me by name and has always been extra caring to me.. I could have gotten boxes anywhere.. but they are always kind no matter how busy they are.. read more

Update, as of 2/10/2024 the person who responded to my review and said there was no long line etc. and asked I respond privately, I did explain in details all that happened and pointed out ALL the other bad reviews and this person never responded back, so the employees don't fall from the owner/management at this particular location. I will not ever go back! But if you don't mind poor service etc. please feel free! read more

While they do their jobs, they pretty much come across as hating what they do. I gave a "good morning" to one guy and he didn't acknowledge my greeting until I left with an, "enjoy your day". I get the feeling he isn't enjoying his. On the service side, nothing was said when I brought my cable box in. I put it on the table, he scanned it and gave me a receipt, and I left. It took me all of 5 minutes. Would I come here if I had a choice, probably not. read more

The UPS Store - The UPS Store! - Shipping Centers Near Me - San Antonio, Texas

I have been going to this location for 15 years! Great location. Line is always long but moves quickly. They are professional, helpful, and do great work. read more

Why do you need to ask me what is in my box that I am shipping and why do you need to the proceed to open the box to check the contents. Very suspicious of this store and their intentions. My box already has a label and was sealed. read more

Zero stars should be a choice. Dropped off items to be packed. Instructed the man behind the counter on how packaging needed to be done. Talked to the person who would be packing about how it needed to be done. I paid for "fragile packaging" and shipping and left store. Felt very uneasy and that feeling continued. Had a friend go rescue the package and when opened up, was packed completely opposite of what was requested. These were hand and foot molds of my 10 year old son that recently passed away. And I did explain this to both persons I spoke to. They would have been ruined had they stayed the way they were packaged. And they are irreplaceable. Very disappointed. If you need to return an Amazon package, they seem capable to handle that but I would not trust them with anything of value. read more

I was looking through these reviews and was shocked that there were so many people complaining about the customer service. I've been visiting this location for close to four years now and have never had a bad experience! The staff has always been friendly and I feel like they move the customers quickly through the line. I also wanted to give a quick "shout out" to Tony, a Manger there. Thanks for the extra smiles and excellent customer service! read more

There's usually a long line but they tend to be quick and efficient. There's no muss or fuss.

Useless. Despite the UPS website stating they do fingerprint cards, after standing in line for 15 minutes the employee behind the counter informs me they don't. No "sorry," no reasonable explanation, zero. Nothing. Just a goldfish look with the accompanying mouth gaping! Honestly, do they bother to teach customer service anymore? A little empathy goes a long way, but apparently they couldn't care any less. I hope this poor Yelp review convinces someone to go elsewhere. Anywhere. Businesses like this will continue to hire lackluster employees who have no regard for how to treat a customer unless they feel it in the wallets. I'll never go by this UPS store again! read more

So rude. I got there 5 minutes before 4 (they apparently were closing early) and the door was locked and I knocked. He came to the door to let a customer out and said they were closed. I told him I was there before 4 and you ignored me. The rude employee wouldn't let me in for a 2 minute transaction to return an item to Amazon. My package was ready and it would have taken less than 2 minutes. I was the only one at the door and they couldn't spend an extra 2 minutes! I was there before 4! BAD CUSTOMER SERVICE. Yes, there were two in line inside and I was outside knocking on the door at 3:55. They looked at me and ignored me. They did OPEN AND RECLOSE the door at 4:01 TO LET SOMEONE OUT and told me I couldn't go in even though they saw me before that. YOU ARE WRONG and everyone should go to the Bander location read more

I HATE that this is the location closest to me. I feel trapped and suckered everytime. This is a PRINT SERVICE company, literally says it on their uniform shirts but everytime I come to get something printing I'm faced with inadequately trained staff members who simply do not know how to work computer or printers. The only job capable of being done in this store is returning Amazon packages! I'm infuriated at the lack of training. Always new employees. Never any training! read more

I would have given zero stars if I could in order to write the review. I'm not sure WHY they bother opening the doors.. everyone in this store is rude. They look like they would rather chew glass than take care of customers. I don't understand why they charge $1 to accept a return USPS package and inform you in a rude nasty, tone that they won't give you a receipt. Maybe your employees should consider giving a receipt considering all your staff does is drop the package into a bin for the USPS employee to take them to the post office. I guess customer service has a different meaning these days. The other reviewers that had similar experience can't all be wrong. This has happened more than once. I'll go to the post office directly next time. read more

Literally the cleanest and most professional ups in San Antonio !!! Tony is a great attentive mgr., great place overall!

This is the only UPS I trust with my business. I'm here almost every other day and the manager Tony is amazing with fragile wrapping and handling multiple shipment orders. Some post offices get annoyed with constant multiple fragile packing orders but not this one. They welcome you. I've been able to grow my business faster due the comments that include "very well packed" and "wrapped well for protection". For a small business, all the comments matter in order to build trust with customers and secure purchase. None of this is possible without the help of this store! I'm so grateful for this shop which is starting to be my second home since I'm such a frequent flyer! Ha! I've attached some of my customer comments about the quality of packing from this facility. I will never go anywhere else. Very satisfied customer here! Thank you for helping my longhorn business grow in Etsy! read more

The UPS Store - Shipping Centers Near Me - San Antonio, Texas

Edit: owners response is meaningless. If there were actual COVID guidelines in place, you would only have room for two customers in the store. There were 8 when i was there...because most of your employees were in the back and not helping customers. As for UPS guidelines, this is the only UPS store out of close to a hundred that has told me that I need to wait in line to drop off a labeled package. I guess the Yelpers can decide from your plummeting reviews if they want to give your store their business. Give your business to companies that treat you well. There's a FedEx across the street, another UPS an exit down at the college, and several companies like Michael's and CVS that can quickly take your prelabeled packages. This time I used Michael's across the street and it took me less time to drop it off and get an emailed receipt than it took to be ignored by the staff at this store. I use a ton of UPS stores on the road, and this one surpasses the worst of the worst by a far margin. Lazy staff that work at a snails pace, long wait times, 5 minute transactions for customers that should take 30 seconds. This last time that I visited, I was told that I had to wait in the 15 minute line to drop off a package that was prelabeled. Ridiculous. read more

Justin J. Was friendly kind and even cracked some jokes he got the job done quickly and was very helpful and patient , Thank you.

I cane here because my son needed his phone next day delivered but found out that due to the holiday they did not deliver next day they could fly it down but wouldn't get there till Thursday and I would have to pay $112.00. I decided to go to post office so I asked do you wrap and how much because I'm going to post office instead the young lady said we can mail it out for you and she said it will get there Monday. I didn't think it would get there since it was a holiday but it would be $100.00 cheaper. The only thing I didn't like is the fact that they don't offer you other devices that they have such as the post office because they were quick to give me the price for airfare. More customer service would be greatly appreciated. I do have to say my son did receive his phone on Monday. read more

This store is located in a strip of shops right in front of the very crowded Culebra HEB. Service is very quick and the only bad part is that parking is very tight in this area. Keep your head on a swivel as many people pull out with no situational awareness that other cars are near them. This UPS store shares the strip of stores with a variety of other stores to include liquor, food, and nail salons. Staff is friendly and knowledgeable and I never knew that UPS offered a 10% military discount. Thanks UPS as I did not even ask for it but they let me know about it. read more

We needed to get some documents notarized at the last minute tonight. Store closed at 7 p.m. we arrived at 6:45 p.m. Marisol greeted us with a smile, notarized our documents in a very expedient and efficient manner, never rushing us and thanked us for coming in. An EXCELLENT exercise in customer service! read more

So I go into this UPS store to send a package to Ohio. The counter guy asks me when did I need it delivered by and I told him Tuesday the 3rd of April. He tells me it will be delivered by that date and then charges me $32 for two day delivery. Well today is the 3rd and come to find out the package didn't leave San Antonio until the 2nd of April at 9:35 pm and won't be delivered until April 5th. I call the store and talked with someone who said he was the manager but don't know if that's true because he wouldn't give me his name. I ask him why the delay; I was guaranteed 2 day delivery. He tells me; once it leaves our store it's out of our hands. So I'm like do I get a refund because you didn't meet the deadline and he says no we don't refund shipping. Quite the little scam they have going on at the UPS store on Culebra. If you live in the area save yourself some money and go to the Fed Ex store across 1604 read more

I have done business with this location for over TEN years and after occasionally using different locations due to geographical reasons or a customer-specific issue, I can say that I am grateful THIS location is the one my business uses most frequently day-to-day. The service is always fast and professional and in the event some issue or question must be "kicked up the chain" (I ship internationally and often have oversized or valuable shipments) the owner is always accessible and helpful. Most importantly, the packing is ALWAYS above standard...I often am complimented by my customers how well-packed their order is. I ship hundreds of items annually that require UPS or professional packing and the VERY FEW times I have ever had a concern the manager has easily resolved it or the owner contacted me directly....personal service like this is a RARITY these days. read more

I had a box that needed special care. Ryan was knowledgeable, courteous, and helpful in helping me decide what to do. While I was there I also noticed that the other employees were giving equal attention to their customers. This is a store that I will definitely use again. read more

I went to this store to drop off an Amazon return package and all they wanted to say was we are closed and you can come back tomorrow at 9am. How are you closed if the doors are unlocked and you are still servicing customers in the store??? This is not the first time I have had problems with this store!!! I informed Amazon so they could discontinue the recommendations of this establishment for their drop off service. I took my package to Kohl's on Bandera Pointe. They were amazing!! read more

The girl who always helps me is awesome. I think she's a manager but not too sure. She goes above and beyond when I need help packing something, no matter the size - photos to apparel. They have a larger selection of envelopes and boxes compared to the one on Bandera/1604. I try to ship small things from here due to how pricy it can be. Shipping is fast though. read more

The UPS Store provides great services!!! I just learned about and used their notary service and it was pretty cheap. Most often I go there to ship stuff have documents faxed out, but I'm learning more and more about the other services they provide. read more

The UPS Store - Shipping Centers Near Me - San Antonio, Texas

I brought in a package to mail. Elise helped me and provided outstanding customer service. After placing my label on the package, I indicated my address needed to be updated. Without hesitation, she printed a new label! I will definitely use this store again! read more

I had a great experience on my recent stop at UPS. Daisy was so helpful, courteous and kind. First experience returning something to Amazon. She was very patient with me. Your other employees could really benefit from her costumer service attitude and awareness!! read more

These guys at UPS Store are always helpful and quick. I recommend this store for printing, mailing, packages. Oh, and the cutest greeting cards ever! read more

THE. WORST. SERVICE! I have been coming here for years for my mail and the service has continued to decline, the store manager Tony Jacobo lets his employees right in front of him treat patrons as if they are worthless, and like me as a customer should be thankful for their help, it really should be the other way around. The employee Marisol is out of control most days, I hate that this has to be said but I hope that for my sake the the sanity of others this issue WILL be addressed. Additionally I put a one star because it wouldn't let me continue with no rating, but really this location deserves a 0-. Hopefully in the future I can have something positive to say about them. read more

I am in town on business and needed to ship a few things back home. I drove by this UPS store so I decided to stop in and ship the items back. I have used UPs stores all over and they are typically wide open but as soon as you walk in you you are hit with signs and arrows. I was working my way through the maze reading signs, looking a copier that reminded me I needed to make some copies as well. Before I could finish looking at the other services they offer and continue through the maze one of the guys behind the counter that was already working with another customer hollers at me to "Follow the arrows, they will tell you where you need to be." The way he said it didn't sit well with me at all. There was no one else in line so when I followed the arrows, they took me to the exit sign. LOL Apparently FedEx is where I need to be read more

If it's a requirement how come none of the other stores do it? You're the only one I've been to that does. So either it's your requirement for your store or every other store is wrong. You could always just have a sign that says we can't send blank blank blank and ask the customer, are you shipping any of these items? USPS does that and they're a government bureaucracy. And several attempts?? You called me one time over two weeks after I filed a complaint on the website. Once! No email, no follow up call, once! Talk about speedy customer service. And lastly, you have an excuse/reason for everything I pointed out except the terrible customer service from the employees which in my opinion is the only point that truly matters. I could deal with the hot and muggy store. I can deal with the gestapo type interrogations of what I'm sending IF.... You're employees were kind, had a good attitude, and were helpful. But when that's lacking it only makes me want to reiterate my point that this store needs some improvement. read more

My husband occasionally sells something online and needs to know the shipping cost before sending. He has been quoted a price one day and then it doubles when he goes in the next to actually ship. Shoddy customer service with no good explanation as to why. The post office quoted him a much better price and now we will avoid UPS store, at least this one. read more

The people in this store were very helpful and friendly. My experience with your representatives will be the reason I will keep sending my business to this store. read more

I usually have a great experience when I ship ups. I sent a package a couple of days ago and had a horrible experience. Girl behind the counter was rude and to it off she was a using vaping pipe. I can't believe they let her vape while helping customers. I will never go back this location. read more

This place was conveniently located in my neighborhood, I liked that their hours are up to 630 pm as a general business place and the fact that they notarize till that late. The staff is really really nice and very knowledgeable. read more