Mario, was beyond helpful. He helped me get my returns scanned and ready to send back. I was super impressed with His kindness and reassurance throughout my time there. I knew I was coming in close to closing and he was so positive and gracious throughout. I can't say enough good things about not only this store but the employees are top notch. Thank you Mario for a fantastic experience. read more

Hours online are wrong, only open until 6. Total waste of time. Went at 6.02 and employee wouldn't help me. FYI google says 7 pm would update won't be back read more

I have been a customer since they opened. Shipped an oil painting, faxed, returned and shipped, notary. Many places tell you how wonderful they are. NOT. This location proves it year after year through service instead of hype. read more

Amazing! Helpful and extremely friendly ! Very convenient personable employees. Service is excellent! read more

This review is specifically for notary services. At first they said the could not complete my request because they could not certify my birth certificate. I wish I had just left at this point. I explained I was using it for identification only and it was an official copy for identification as requested in the paperwork. They read me a paragraph on birth certificates out loud from their notary book and then read my paper again and with out saying I was right they supposed I could use it for identification but they were not certifying my birth certificate! That's not what I wanted in the first place. They proceeded to sign the paper and then gave it back to me. They did not fill out the second page and I asked him to complete it. After looking it over he did and then charged me $20, $10 per signature! Please do yourself a favor and go to the UPS notary in Oldtown on Scottsdale rd. Had a great notary service there, no questions asked and $10 only for multiple signatures for the one document. read more

Huge rip-off! I came here for printing and scanning. I just needed to print one 4-page black and white document and sign it, then have them scan it back to me. They charge $3 print setup and $3 scan setup plus a per page fee totalling $8.43 to print and scan a single black and white 4-pg doc. First, I have never paid more than $2 first page print fee and have never been charged a "scan setup" fee. Huge rip-off! read more

Associates are friendly and helpful at this location, they also have a self-service station for Amazon returns that makes things very convenient. read more

Many people don't know this, but post offices can be a huge trigger for people with anxiety. The people who work at this store as so kind, friendly, patient, and make the whole experience less daunting one. read more

Had the pleasure of meeting Mario yesterday! Walked in he was smiling and just looked happy to be there, helped me return some stuff from Amazon and made the process super easy (never done it before so I was stressed) his positive attitude made my day. Store was clean and lots of staff on duty to help costumers. Keep being u Mario! read more

Customer service was not good and inaccurate information was provided related to Amazon returns. There are plenty of UPS store options in the greater Scottsdale area and I would recommend you visit other locations. read more

This store needs a reteaching on their firearm products policies. I made sure prior to entering the store that my package would comply with all policies listed on UPS.com, as well as state and federal law. I was very confidently told by an employee/manager that they "could not accept" my upper due to "not having proper licensing." I attempted to explain that my product was not legally a firearm and was firearm parts, and the employee condescendingly corrected me saying they don't have a "firearm parts license." There is no such thing as a "firearm parts license" either federally or from the state. The employee instructed me to find a store that "had proper licensing." When I asked where I could find such a store, she said she was "unable to search for that information" and that I should try Google. Ended up going to store #1692 on 4400 N Scottsdale Rd, where the employee was happy to help me and confirmed that they don't carry any additional licensing regarding firearms (probably because the licensing in question doesn't exist). Will not be returning read more

I'm not sure about other locations but this one is always efficient and no matter how busy they are the wait time is always short

I've had a mailbox here for several years. Everyone here has always provided exceptional service. A few times I've had to have my mail forwarded when I travel and it's never been a problem. Can't say enough good about their service. Thanks! read more

There was a line at 630pm o. 02.19. 1 person working with customers. Other employee at back counter cooking receipts. He finally came to counter and never said can I help you or anything. I went to counter placed my return on counter. He never acknowledged me. Gave me a receipt. I always came to this ups store for the outstanding customer service. This guy needs some training. Glasses. Bar about 5'10. The other employee was very friendly and professional to customers read more

terrible customer service, heavy blonde lady has absolutely no customer service, walked in on September 10th and greeted her and all i got was a stare and she looked away, her co worker then came and all of a sudden she's a chatterbox, i've had no issues with anyone else and she seems to be the only one who doesn't greet anyone, she doesn't seem happy either, maybe put a smile on read more

This is my regular UPS store, and I have the same great service each time. No matter what kind of service I need, the staff is very quick, efficient, and helpful. The only thing I would say is that the store font is very small and can sometimes get a little crowded. However, the staff will get through the line like nothing. So if it does look busy, this location will take care of it. If you are dropping off a pre-labeled package, scanning an amazon code with an unpackaged item, or walking with some questions and a box with an address, this location will take care of you with no problems at all. read more

Horrendous customer service by the same lady each time I go there. She always feels as if she's the authority on Amazon returns. Instead of fully reading the electronic label/qr code, she insists it's done wrong / her specifications. I tried to give the benefit of the doubt, thinking she was just having a bad day - but after three attempts, it's clearly something else; maybe my cologne... Service is much better at Chaparral and Hayden location. read more

I have used their mail box service for 2 years now for my small business shipping address. Manager and staff have been great. Habitually helpful and friendly. They've gone above and beyond for me. A variety of services too. read more

Horrible customer service. They refused to provide me a receipt for proof I mailed something back . They said they could mail it and do everything else but refused to give me a receipt or proof of shipping and were smug and rude. Don't go here if you want competent people that do more than the bare minimum. read more

Horrendous attitude and terrible customer service. Zero people in the store and none in the parking lot and they didn't even want to move. They point blank said they prefer it slow. Whoever was working this afternoon, if I owed the place, I'd terminate them all. Avoid at all costs! There are far too many other UPS Stores nearby that actually want to work and actually want to help customers! read more

It's days before Christmas and time is running out! I came to this location for the first time and was impressed. Nothing makes me more happy and satisfied when an employee is efficient especially during last minute shipping decisions. Christina greeted me with a smile and great attitude. She got my package ready to go, tore off the old tape and replaced it with brand new tape to secure my package. And then in the middle of getting my info, showed me how to use one of the new flashlights on sale since I was fidgeting with how to use it, and directed incoming customers with their packages with where to go. And in just a few short minutes after confirming my package info, I was out the door with my receipt. Thank you! read more

Prompt service and nice people is what makes this my favorite UPS store. This location is not very busy and the lines move fast. They handle my Amazon returns quickly and Efficiently. Easy Breezy. Cheers! read more

Billion dollar company and yet they charge you for Amazon refunds. This is exactly why no one goes to franchise locations. They' nickel and dime you into the ground. read more

This location is excellent. After a couple of terrible experiences with rude staff and poor service at the Chaparral-Safeway Plaza store I have been very pleased with the customer service and friendly atmosphere in the Hayden location. So glad a really good UPS location is in my neighborhood. read more

If you need to print out your label at this UPS they charge $3.00 per label and some additional fees. IDK, didn't stick around long enough to find out what else they wanted to charge me for... BUT do go to the Staples west of this store, on Scottsdale, which charges only 19 cents to print out a label and Staples also gives you a 15% discount on your next purchase... I'm stuck on Staples for all my future transactions with Amazon, a forever customer. read more

Amazing customer service!! Needed help with an email issue...the gentleman helping me was incredibly empathic and understanding. Super efficient and I left feeling valued! read more

It is rare in today's challenging business environment when you engage with a business that demonstrates consummate professionalism and a "do whatever it takes" attitude towards taking care of it's customers and the community. Above and beyond is common place at this UPS store (#0038) - recent example, I needed a car title to be notarized and unfortunately it was after hours. The management team stepped up to my need (without hesitation) and contacted Frank (Notary) to come to the store and meet me after hours! Thank you UPS store #0038 for your commitment to serving the Scottsdale/Phoenix community at the highest level of professionalism - a benchmark for the rest of us. Charles Wickens read more

Unorganized, staff untrained, excuses for everything. NEVER use UPS, especially this store. Goose chase yo find packages and a fee for picking up in store? No thanks I will NEVER use UPS again. read more

Today I was rushing to get to UPS before they closed so I could get a package in the mail. I happened to park as they were closing for the night. I would have been disappointed but understanding. But instead, an amazing employee named Brian held the door for me and jokingly asked me to hurry in, which I did. I could tell from the energy in the room that it was closing time and I apologized and let him know he could have locked the door and I would have understood. Apparently he had attempted to do just that when the woman in the lobby came to the door and he let her in and promptly began helping her. When he saw me drive up and park, he held the door and called me in so he could finally lock it. The entire time, Brian was laughing and joking with us and acting very light hearted about the fact that we were both keeping him at work late on a Friday night. He effectively handled our package requests and kindly sent us on our way. His name badge said that he was a Trainer and I can believe it. He is absolutely someone you want representing your business. Huge thanks to Brian the Trainer and I'd like to recommend he receive a pay raise. Employees like that are worth more than gold!! read more

Gotta show some appreciation for the work being done here. In the hectic rush I usually am in, I incoherently stumbled into the store carrying a 43 pound box, talking about multiple labels. Timothy, with the patience of a Jeopardy contestant, listened to me and deciphered what we needed to do to get the box properly labeled and safely shipped. Timothy took care of my business, while exuding dependability and customer care. If it wasn't for him confirming the legitimacy of the operation today, I'd still be wondering... read more

Service +++. We arranged to have our storage contents shipped from Scottsdale to New Jersey. Mark Huettner was great. Straight shooter. Fair pricing. Kept me informed at every step. Great packaging for 600 lbs. via UPS Freight. read more

The UPS Store - Mark Huettner at the UPS Store 3370 N. Hayden packed 600 shipment of storage contents to ship from Scottsdale to NJ. Great job. 1 of 2 - Shipping Centers Near Me - Scottsdale, Arizona

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I have mailed numerous overnight envelops and my clients are not receiving them. I have spent 25.00 per envelop and they are not being delivered yet I am still being charged. They lost a 50k check a few months ago and customer service was horrible. Check was never found. I send 2 envelops per transaction. 1 to my client and another one postage paid inside so they can send to our home office. When I tracked the last one it said the one to my client was not delivered but the one to my home office was. How can the 2nd be delivered if my client never received it to send the 2nd one? That is fraud. There is always 5 people on duty and only 1 person actually working here. It is worse than the post office. Do yourself a favor and use FedEx. This place is the worst! read more

This place by far has the worst customer experience I have ever had from a UPS store. The staff is always unhappy and now post pandemic they scam you out of every little charge they can. Will never be back to this location. read more

Shaylin and her team are super helpful fast and friendly. They took care of everything I needed and made it easy

This UPS store is right by my work, and I cannot say enough good things about it! The staff is extremely helpful and friendly even when the lines are long. I drive out of my way to come to this UPS store. Keep up the wonderful work, you guys are great! read more

I didn't catch the name of the charming young man who just assisted me in shipping my package but, he was dynamite!! He printed my drop-off receipt and put it on a flyer with coupons and presented it to me with a hand motion like Bob Barker's beauties on the price is right! Bless his heart, he is an absolute gem! read more

The UPS Store - It's there....just tucked in a corner. - Shipping Centers Near Me - Scottsdale, Arizona

Shalyn is a great example of how to do customer service right. I shipped a very fragile item across the country and it arrived with some damage. Shalyn was incredibly helpful throughout the entire process of filing a claim to UPS to get my item repaired. She guided me through the necessary steps and did her best to ensure I got what I needed. She even left me voicemails to update me on the status during important parts of my claim. I am so, so appreciative of her and all she did for me. It's not always easy to provide really great customer service (especially now, during COVID, when many freight/delivery companies are so busy and under so much pressure) so I wanted to give her some recognition for that. Thank you Shalyn :-) read more

Overcharged on printing, actually the most I've ever been charged at a UPS for 2 pieces of regular paper and no computer time. Did help me ship a box and use printer. read more

I use this location all the time as the local hub to our business. I always pre-print the UPS labels and just drop off with no issue. Today when I went to drop off my package the woman picked it up back up, aggressively shoved it back to me and told me "we can't guarantee it will be delivered"??!? I didn't even care when it was delivered. I took it to the UPS location off of Scottsdale and spoke with the employee there who said nothing had changed and they do accept drop offs with pre-paid labels. I didn't even need the receipt. I won't be going back to the Hayden location. read more

Fast service, always helpful and friendly. Decent packaging options. Even if there is a line it moves quickly.