Debbie at the meadowlands seacacus knows how to say a lot of words and saying nothing while not making sense at all. Two of my packages got lost in New Jersey and have not been found. It's like they disappearance a thin air. It's always in the same Secaucus Meadowlands facility that they get lost. So this is the main hub in New Jersey and I got the phone number from UPS, corporate offices and the call Center and she's wondering how I'm getting in touch with her mind. It's very simple. They do a terrible job and her Customer Service is absolutely horrendous and she's telling me that she is the supervisor but she's hung up on me. I gave up on the first package, but then they lost a second one within a month time. So I had to call back. I'm asking her what happens to my packages and she makes up certain scenarios. She acts like she's helping and she's getting Security involved, but you never hear back from her and every time you call back she has something new to say without saying anything.. She's telling me that you're not allowed to ship juice or soda or any liquid without a special certificate or permit but then when I go on the UPS website, it shows that you are indeed allowed to ship it as long as you properly seal it. Then she says that UPS store is not UPS store it's a franchise and I'm like well. It's not McDonald's or Burger King so it's still under UPS. She says that they will not talk to us so I need to talk to the store that shits my product even though that store is in New York, but the last scan is saying New Jersey. Then she states that what I'm seeing with the last scans is not accurate . " she is stating that it's logical which I have no idea what that means as a consumer but she's basically saying that what I'm saying is not true and I need to talk to the store that I sent it from. She apparently sees things on her end that are not actually there because I'm seeing different stuff on my end . I keep on asking her. What is the resolution? Where is my stuff and if anyone could try to locate it because I don't necessarily want to claim money and she says again, a lot of nothing. She's condescending but tries to do it in a professional way and I could see that she's probably very overwhelmed as I hear this is the biggest hub. We're most international deliveries and packages go through, but doesn't give them a right to lose my package. I ship about 5 to 10 shipments a week and now I'm gonna have to use FedEx because this is completely unacceptable . I've asked her multiple times how I could speak to someone higher up because of how unacceptable this is and that the directors of operations need to know that they're constantly losing packages and now they're gonna lose money so I would love for someone to reach out to me to discuss this because unfortunately Debbie the supervisor in Meadowlands, New Jersey has no idea what's going on . She has told me to reach out to Corprate and tell them her name. Mine knew these people are from all different countries and have no idea what's going on either. I do understand that there's hundreds of thousands of packages that go out every week but we shouldn't be treated like just a number. I'm looking for someone to contact me to help resolve these issues with two of my missing packages . read more

I occasionally need to go here to ship out packages for my side-gig and one of the workers (Mark) there asked for my number on June 15 and asked me out. i tried to give it a go by going on the date he asked me on and things ended badly on September 24. Now it's hard and awkward to go to the store to ship things whenever I need or process my returns. Be careful from this happening to you as it's extremely unprofessional and if he asks you out keep in mind I went down that path and it was the biggest mistake of my life. The one guy (Dion) who works there is a completely big sweetheart who's professional and respectful so i recommend him always. He's also an extremely good and fast helper. read more

Went in to go print something and took a little bit of time to reformat and get everything right with it. When I did I was very happy with the outcome. The guy who helped me out was really patient and helpful in my journey and recommended a really good place to eat for lunch. Very good experience. read more

We go to the one in plaza center in secaucus next to the farmers market. I love this store. The staff/owner is pleasant to deal with and troubleshoots all the questions and scenarios I pose to him about return packages and other parcel to mail out. I've taken equipment to them for Verizon and xfinity and I was always successful in completing my task. Nice people doing good work in the community. read more

I didn't realize I left this in drafts. cannot say enough good things about this place. I send a lot of stuff from there and they are ALWAYS professional . They've gone far beyond expectations from me every time I've had to send something. I was sending a lot of costumes and they did everything in their power to help me save money. The customer service was beyond stellar read more

This location just opened recently. The location is convenient in the center of town. I had a package I needed to ship, and the two gentlemen working were courteous, polite, and helpful. The paid attention to detail to ensure my package got to where it needed to go in both a safe and timely manner. They double-checked everything. The shop is spotless and clean, and the service was fast. I will go here with all of my shipping needs based on the service. read more

All I can say is Hetal the owner is the nicest guy I have ever met . So helpful and caring for the packages I ship always so helpful and Steve the manager above and beyond. Folks I've been to other ups stores and they are terrible. If hetal is the owner of the ups store you will be treated above and beyond. Thank you guys for you're great service at the ups store. read more

very happy with this addition to my town. they provide many service's . not only returns and shipping items. they also provide fax, scan items that staples charges you an arm and a leg. sammy and rest are terrific . read more

Nice and cooperative staff. Loved the way they handle clients. Being a tourist, I went there for quick prints and they were kind enough to help quickly. read more

Whether dropping off a package or shipping, the service is friendly and efficient. I shipped multiple boxes on different days, with a different staff person. The service was great both times. I'm sorry I didn't get names of either gentlemen, but kudos to them. Thank you for your patience, manual labor and suggestions for shipping. Unfortunately, it was probably my last time patronizing this store due to a move, but they've set the bar high for all other stores. Thank you for great customer service and restoring my faith that CS is not dead. read more

The guy who owns this shop is an actual angel, always. 10/10 customer service.

I was looking for a place to print tons of paper. This is a new store so they didn't set up an online printing service yet but don't worry these guys are really professional and will get what you need no matter what happens. Well...it is a new store and they had some printing glitches but they actually went to another store to print my orders to give my stuff on time instead of late apologies and give up on it. They are also really nice and kind. I never ever have went any UPS store with such a great service like this. This place is my go to place now on. read more

Exceptional service by an outstanding, client-focused team! I have been going to this new UPS Store location since its opening, for all my shipping needs, as I live minutes away (super convenient). I Always receive a very warm welcome, and great, prompt service. Yesterday, I had an item to mail overnight. However, I did not have full address details. Steve and Hetal quickly jumped in to help, went above and beyond, and were able to solve the issue. I am very impressed by the service excellence provided by both of them, as well as by Sasha who helped me a few days ago. This goes a long way for clients like myself...builds loyalty to the UPS brand, knowing the company has individuals of such incredible caliber servicing its customers. read more

Went here to have something copied, notarized and shipped internationally. They were helpful, kind and efficient. Was a pleasure to deal with them and will certainly be back in the future as needed. read more

They helped me out of a tough spot with packing and shipping a couple of coffee grinders even though I'm long distance from them. Their service was responsive and friendly. Grinders arrived quickly and in good shape. Can't thank them enough for taking care of me. read more

My daughter, away at college, was invited to an event tonight that required semi formal dress. Being a 19 year who thought jeans, tee-shirts, sweaters and sneakers would get her through the semester, called on Wednesday to say she needed a dress, shoes, purse and a nice coat sent to her. So, instead of driving up to New Haven - anywhere between 90 mins and 3 hours depending on the time of day - I decided to ship everything through the UPS Store in Secaucus. I dropped the package off Thursday morning and selected next day delivery (guaranteed by Friday 9:00 am). Friday morning I woke up to an email stating the package had been misrouted. I called Hetal who helped me ship the package at the store and discussed options on making sure it arrived on-time. Long story short, UPS was not going to get the package there until Monday so Hetal offered to take a replacement outfit from us and drive it up to New Haven on Saturday morning. Talk about going above and beyond the call of duty! He dropped the package off with my daughter late Saturday morning and now she's all set for an important networking opportunity tonight. Thank you Hetal and the rest of the team at the Secaucus UPS Store for truly exceptional customer service! read more