We are visiting from California, and needed to have something returned. Elia made the entire experience easy! She was so sweet and welcoming!! read more

Great store and location. Employees are friendly and helpful. Had no issues or complaints.

I have visited this UPS Store several times to return Amazon packages and send out my packages. I must say that it is the cleanest UPS Store I have ever seen, and the staff are true professionals. They are always polite and helpful to every customer that walks in. read more

The UPS Store - Shipping Centers Near Me - Tampa, Florida

The staff has always been kind, professional and eager to assist me. Today I came in to inquire about renewing my BUSINESS mailbox and encountered the new store manager STEVEN CRANE . The few times I have communicated with him has been awful , stern and uncaring (nothing like Al, Devine or Andy). After asking questions from my previous visit it was determined that I would not get the assistance that I was reassured that I would get previously (as being an existing business box customer). In December I paid for a 3 month renewal instead of a full year ( as I previously paid). STEVEN stated to my face that "I'm assuming you did not have THE MONEY to pay for a full yr in December (wrong Steven:) ), STEVEN also treated me like I was asking for a favor or something for nothing (wrong Steven :) ) . This store manager stated to me that he did not know why I was angry??? I replied "Steven because I'm asking you specific questions about my BUSINESS box does not make me angry " LOL . This location has always been a high rated store in my book but to keep visiting and doing business somewhere where the store manager STEVEN CRANE continuously talk to me and look over my head instead of in my eyes is weird plus it appears after more than a few conversations he chooses to be very selective. STEVEN was the same at FedEx shipping (previously Kinkos) as a store manager (I remember :) ). I will not communicate with Steven again . MY money, MY choice , MY voice . Oh one last thing : " Money is not a issue at the moment STEVEN" I am self employed you're not read more

Every time I go to the UPS store in New Tampa/Crosscreek I am met with the employee named Ky. He is absolutely is hard worker taking care of everything at this store! THANKS KY! read more

It was extremely busy in this location. I had never been inside of this one before but the young men at the counter was handling it in stride. He was alone, but was taking his time with each customer, and did not appear to be anxious or overwhelmed, and he did a good job getting The customers in and out. read more

WHY have store hours if the store staff makes up their own closing times. This location is posted online and on the store front Friday hours until 7:30pm; but yet and still I'm here at 7pm the doors and locked and the staff watches me through the glass, no one opens the door. Bad business and poor customer service. read more

The UPS Store - Its 7pm Friday evening and store is closed earlier than the posted sign. - Shipping Centers Near Me - Tampa, Florida

I just paid $3.16 for one piece of paper. When I asked the representative why is it so much he said that there is a computer charge even though I used my phone to send one email with it attached one piece of paper. He of course apologized, and was very nice and I understand he's just being told what to do but this is unacceptable and definitely a rip off whoever is managing this place is definitely trying to scam as many people as possible when they don't have any other options nearby read more

I have had great interactions with the staff on each of my visits to this location. My four star rating is solely based on the great customer service I've had on three separate occasions. There is usually a wait at this location because it is popular. They also seem to be short staffed which seems to be a nationwide issue so I won't fault them for that at this time. I would definitely be back to this location! read more

I waited in a busy line to be told that my box was not acceptable for mailing because it was not a brown box. I've mailed over 200 packages at other locations. I don't know if they just wanted me to buy another box or if the cashier was just being lazy, but I went to another UPS store and they accepted it no questions asked. read more

This UPS Store was super helpful. This is one I go to since it's close to home & even though it's right by USF and they do get very busy they're always polite and get things done quickly. read more

The customer service leaves a lot to be desired. They state on line and in print at the location passport services, however they no longer offer these services. The QR scanner is down, and to print a label they charge $3. Maybe Amazon should start using FedEx read more

Today at this store I had the The worst customer service. PLEASE DONT WASTE YOUR TIME GO DOWN THE STREET TO THE UPS IN THE PLAZA WITH PUBLIX NEXT TO DOMINOES ON BUSCH AND 56TH. BECAUSE THIS ONE ON FOWLER No help not even trying to help then I paid for nothing to use the internet to print my return slip since because they said mine wouldn't scan. Had it on my phone also. I literally had all my stuff ready and everyone just act like I wasnt there walked away machine says slide your card wait for access code. Umm how many times do I have to ask for help. I go down the street to 56th and busch in 4minutes welcomed warmly told them I have my return slip printed they scanned it put it on my box and gave me my slip. Take note from them! read more

I needed something notarized. I was told it cost $10 because I was walking in and hadn't made an appointment. Okay, whatever. I am a notary and do them for free but I can't notarize myself. They do the notary and ring me up and charge $20. I ask why it suddenly doubled and I'm told it was $10 for the walk in and an additional $10 for the notary. Total scammers. read more

horrible service walked in at 5:01 and the manager refused to let me print. i was in it would have been 2 min but instead the manager found more value in spending 5 min telling me why i can't print read more

I highly recommend this UPS store. I live less than 1/2 mile from the one on Busch Blvd and I rather travel 3 miles to this one because the service provided is above and beyond. read more

I don't remember the name of the older man who helped me, but he did express joy when I told him I would be paying in cash so I'm going to assume it was the owner... because why would that concern an employee??? My boyfriend forgot his iPad charger block at my house and he had flown to Philly for work. He needed it as soon as possible and I've been super busy with a new graduate program so I decided to stop at this location because it was the most accessible shipping location between my house and USF. Here is why they get one star and should be zero. I asked for packaging and he gave me a giant white envelope. He asked me if I needed a tracking number. I asked if it cost extra. He said yes, $9... o.O .... FOR JUST A TRACKING NUMBER!!! Obviously, I declined. After filling out the addresses, he told me the total was $7 and change. I asked how long would it take for the package to get there and he would not give me an estimate other than "over a week." I then asked if it was being sent via UPS and he said no, standard USPS. This next part is what made me furious... I then asked about USPS's 2 day priority shipping, where a small box has a flat rate of $5. He then said, "no, that doesn't exist." That, my friends, is a flat out lie. He could have said, "I don't know," but instead chose to lie to me, because later that night I spoke with my boyfriend about it, checked online and a $5, flat rate, 2 day shipping for a small box does in fact exist. If he lied to me about that I'm sure he lies to the rest of his customers. NEVER GIVE THIS MAN YOUR BUSINESS!!!! read more

Incompetent. I had 2 packages shipped with 2 SEPERATE labels and I made sure to clearly say which label went with which package. I should've attached the labels to the packages myself instead of trusting someone else because both packages ended up going to the same address. One was supposed to go to New York, the other in Jacksonville (both went to Jacksonville) read more

So every week I'm in a new state for business. Meet thousands of people and frequent many businesses. I walked into this store looking for one black marker. Couldn't find one that i needed. Dan, the man behind the counter, just said "hold on" and went to the back and found exactly what I needed and just gave it to me. Free. It wasn't packaged so I assume it was just his and, out of the kindness of his own heart, he just gave it to me expecting nothing in return. How the world needs more DANs. I'm sitting here in the parking lot writing this thanking UPS for having the acumen to hire such quality human beings. Dan IS the man! Thanks Dan!!! read more

Let's be honest, shipping your stuff across the country ain't cheap, but when you go to the UPS store, it sure is convenient. I wish I had always used this location rather than the one down the road on Busch. The employees are extremely helpful and courteous. They even thanked me for my business! You never hear that nowadays. Thanks UPS! read more

Stopped by to get a power of attorney notarized. The guy at the counter said that he would not notarize the doc because he was in the car business and he needed to see the car that I was giving a title power of attorney for. Are you kidding me? Drove across town to goto this UPS store since it was open late on Saturday; just to meet with incompetence. Not impressed. Not sure the guys name, but it occurred at 3:30 on Saturday the 26th of December. A notary simply attests that I am the one who signed and I signed of my own free will. Not his responsibility to ensure vin number accuracy read more

Dropped of an extremely urgent next day air package on a Thursday. On Friday I get a message from my counterpart in TX the package had not arrived and we could not ship product to the customer. Went on line and tracking number showed it was still not picked up. Contacted the useless help center after going around with them for a half hour they told me I needed to call the store. Called the store and no answer. Went to the store and nobody could figure out what happened to my package, told me I should have waited in a line out the door to hand it to them instead of using the contactless drop at the front of the store they set up. I told them they needed to do away with the drop box if they weren't going to take care of the packages and want everyone to wait in line and it was excuse excuse excuse. Meanwhile my TX factory can't provide an essential product to their customer and are being fined daily by said customer. read more

I am an avid shipper. I own a company which involves my having to go to multiple ups stores statewide, and I have to say... this location is AWESOME. Dan, Jason, and every other staff member I've ever dealt with here has been helpful, kind, and a pleasure! Thank you guys!! read more

It is a pleasure to come to this UPS store Dan and Joanne will take great care of you.

There was an older gentleman that was the only one working and was extremely rude. Made it seem like I was an inconvenience, even though I was the only one in the store. He talked down to me like I didn't know what I was doing. read more