No Matter how many times I say DELIVER TO BACKDOOR ONLY, they keep leaving my packages on the front…read morestoop where my landlord lives. Considering my landlord and I don't really get along that well and is 76 years old and has a hard time coming to the door, she gets upset every time she has to come to the door due to it ringing for her to collect a package that she now has to hold onto to give to me. Our work hours force me to come home very late and sometimes I don't get my packages for days from her. This is why I specifically note to deliver to the back door. But once again, my package was delivered to the front stoop with only two weeks left till Christmas when package theft is at its highest. If the package is left in the back, no one sees it... When left on the front stoop because my landlord won't take packages anymore, it is free-for-all to steal. I don't understand what else I need to do to rectify this.

Came here to drop off a package that I had to return. The return label was supplied for free by a…read morecompany. The man quickly scanned my package and upon asking for a receipt I was told I had to come up with cash. The man told me theres no free lunches, when I asked for my package back to take somewhere else he refused and continued to tell me I lived in basement and don't know what the real world is like. Truly bizarre experience, don't know how places like this stay in business.

Our company has used this office for the past year, and I have been impressed by their level of…read moreservice at all levels, from Kace the lovely receptionist to Sacha the business coordinator to all the other staff who works their. Everyone is so friendly and they go above and beyond to make sure that you have what you need. Our company also holds our meetings here and the set up has a professional feel to it, and you have all the amenities you need for your meetings and presentations. Other benefits, you can check your mail at anytime. With other virtual offices I only had access during regular business hours. Also you can have meetings on the weekends vs just the weekdays. If you are going to choose this office even within the "Intelligent Office" brand then this is the location to go.

Super customer service and easy office setup! Really appreciate the thought and care that they put…read morein!!

I have a small hobby business run from home, as well as a remote consulting practice. These require…read moreme to visit this store at least several times a week, on average, In doing so, I have found the three guys that run this place to exhibit, at least in my view, the ultimate in customer service. Pat, the guy that manages the store and also routinely mans the front counter, is always very upbeat and I find, extremely customer friendly. He is always willing to help those that don't understand the shipping process. There are many repeat customers that are used to bringing in different types of online sales returns, but also those that have not been there before or often and are not aware of what's involved in packing and shipping properly. Pat is always willing to help, and in that way can be very informative as well. He has in the past made labeling suggestions to me that have been very helpful. He is also the location's notary, and is quite adept at streamlining and explaining what's involved and how it works, for those coming in for that, that are unfamiliar. I find at times, in an effort to better serve their customers, when the place gets a longer line, Pat can pick up speed to look to get customers out quicker. Damian, is the epitome of calm, and exudes customer service. He will routinely go out of his way to help people, and seems to have the ability to remain calm and relaxed, no matter what is thrown at him. Quite often I have seen people come to the counter, and after waiting on line, find they can still not locate their shipping label in their phone. Despite the mounting line, where he could just as easily tell the customer to come back when they find it, he will routinely ask the person if they might allow him to help, He then, very efficiently finds the missing label, hands them back their phone, with a shipping receipt and sends them on their way. I can't think of any place I patronize where the staff might show that extra effort and courtesy. Another member of their team, Tim, I have found to be the consummate gentleman as well. He is often there late in the day, and encounters people coming in, minutes before closing, While he is cleaning up to end the day, he will stop to assist the consumer and just return to his closing activities, without rushing them. When I had started leaving this post I noticed that the rating was not as flawless as I had expected. I saw that some were not at this level. In scrolling down I found many that were a decade old and before the revision of the location's operations and the change in staff, and even some meaning to critique other UPS Store locations included here. If you have any reason to need any of their services, of which packing and shipping are just part of many, I personally suggest that you visit this location. I truly believe you will be as satisfied as I have been in the manner I have been treated. Just an aside, people have commented on the difference in pricing between the UPS website and the store counter, as well as the cost of boxes and materials. Many are not aware, each UPS Store is individually owned and incurs its own overhead and payroll costs, hence there are two distinct pricing structures set by UPS. Any consumer is able to print out their own UPS label online, even set up their own UPS account in minutes, afix the label to their own box, and drop it off at the store with no charge for the drop-off, as I do myself.

This is not the first time I have been to this store and every time I have come here they have been…read moregreat. Always are friendly and up to this point there has never been a problem. This is my goto ups store.

Always late and slow. Especially on Saturdays when people have other stuff to do can definitely…read moreimprove on lateness and helping when needed.

Someone seriously needs to speak to the 2 men who work there during the day. Every time I go in…read morethey are talking about sports so loudly that it actually hurts your ears. They continue to yell about it over your head as they help you. And it takes forever for them to acknowledge a customer. Normally I wouldn't complain but this has happened multiple times now and it's such an unpleasant experience going in there and having two men just yell loudly in your ear. And it's every single time.

Saw a bumper stick on one of their company cars that said "all lives splatter nobody cares about…read moreyour protest" and it showed a car running people down. This company doesn't support people's first amendment rights and makes light of murder. Will never use this service. Also the mailboxes are just hideous.

We were very pleased with the service received by the company, YOU'RE GOT MAIL, I saw the ad in All…read moreIsland Media, and there was a $25.00 Off Installation Coupon. The company has been in business for over 20 years. They were a few specials on the website...www.ygmailboxes.com. The deal was for a post, mailbox and installation. Spoke to Dianne, the owner, who was very personable, and knew her stuff. It was a matter of days and the truck arrived. Tom and his assistant Wayne got the job done. It wasn't easy to get the previous post out due to a huge amount of concrete. We are very pleased with the results. The house number will be arriving soon. Have no hesitation in hiring this company. I think you will be pleased.

You've got a choice of where to go for UPS services, the staff here are always friendly…read moreprofessional and helpful; highly recommended.

UPDATE - I had contacted you through email & phone call. Neither of which were returned. Shows you…read moredon't take this seriously with your laughable response. I guess I was lucky enough to have gotten the same employee that everyone seems to have a problem with. I'm glad the management at your store has done absolutely nothing about this waste of space you call an employee. If this is the blond haired main with his hairline starting halfway in the back of his head, then this one is for you buddy. I was in your store around 12:20 on 8/23/25 to drop off a package. I don't need an attitude from the guy behind the counter because he has to stop his conversation & help a customer out. I also shouldn't be made to feel like a burden because he hates his job. He just walked up to the terminal & stared at me. I went to hand him the package & he annoyingly motioned with the scan gun to place it on to the scale. Like in a jerking motion. I did so. Again, never bothered to say anything to me. Printed up my receipt & again annoyingly handed it to me. Is this who you hire for your store?

Since first using this UPS location, I've been back about once a month shipping things out or doing…read morethe occasional Amazon return. The most recent time was yesterday and I kid you not, I was in and out within 1 minute flat. Though, even when there is a line, it moves quickly fast. The staff are super efficient here and each time I walk out, I have the confidence that my packages will be surely arrive to their destinations, safe and sound. Just be careful when pulling out back onto Merrick ave, as people tend to zoom well past the speed limit.

Have been here a couple of times. Great customer service. Wish they were open on Sundays but I…read moreunderstand people need time off! Lol best part is I have always found parking right up front.