What great service! We were way behind on getting our flyer…read moredone. We called them at 9am and by 10am it was printed and headed out the door . Everyone was polite, helpful and prompt! Couldn't ask for more.

Everyone here rocks, especially Ana. She is so patient, kind, and helpful. I've been to this store…read moremany times and she is unfailingly excellent. Give her a raise!!!!

Holly was very kind, cheery and helpful! She was able to catch/rectify all the errors I made when…read moreattempting to ship my package. Excellent customer service and so polite!

I would like to offer my highest praise and deepest appreciation for Holly at the FedEx Ship Center…read morelocated at 1501 Eckington Place NE, Washington, DC. Holly is retiring at the beginning of the new year after forty years of service, and it is clear that her dedication, professionalism, and integrity have been constants throughout her career. During a stressful situation involving a lost package, Holly went far beyond what anyone could reasonably expect. She worked tirelessly and persistently to try to locate my missing package, refusing to give up when it would have been easy to do so. Although the package ultimately could not be found-through absolutely no fault of hers-- Holly did everything possible to help me. She was exceptionally professional, knowledgeable, friendly, competent, and genuinely empathetic. What stood out most was her determination: she would not accept "no" when "yes" was the correct response, and she advocated relentlessly on my behalf. In addition to her efforts, Holly took the time to share helpful tips and practical advice so I could avoid similar issues in the future. Even in a disappointing outcome, she turned the experience into a learning opportunity, which speaks volumes about her character and commitment to customer service. Holly is the kind of employee who represents FedEx at its very best. Her work ethic, kindness, and perseverance left a lasting impression on me, and I have no doubt she has done the same for countless customers over the past four decades. FedEx has been incredibly fortunate to have her, and she will be deeply missed. Thank you, Holly, for forty years of outstanding service-and for treating customers with such care, respect, and professionalism.

I mostly come here for Amazon returns. But today I needed some copy assistance. With some high…read moreresolution printers. I needed some personal assistance, and these guys went out of their way to help me. The quality of work was amazing. Patrick tried multiple things to get the best result. I wish we came here 1st before trying other methods and locations. Very professional.

Signing up online to get my fingerprints scanned for a background check, the process was easy. It…read morecost $65 and they accept walk ins. The machine took a bit to get my prints, but the staff were helpful. There's street parking nearby.

Ask for Ian. I've been at the 7th St. location a few times recently. I believe he has been working…read moreat the store for a couple of years.He is the one to ask for assistance and who knows the most about what is going on with the store.

Assistant manager Mehdi told me point blank that they are not there to help the customer and then…read moreplayed a game with my label so that it had already been picked up 2 hours prior. Bravo.

Jen displays great leadership its evident she is the glue holding that team at store 5801 alongside…read moreencouraging them to be the best they can be like DeAndre a good person whom has great customer service cares for the consumer - thank you for being you... Jen and DeAndre. Edited to expand upon the entire truth. You don't see leadership and team work like that every day. Doing an over night shift to better organize the mailboxes is not such a bad idea ( as some team mates complained about among themselves of the mere thought of it suggested by your leadership ) guys you never know who is listening to you complain it is bad form (( I won't call you out by name that defeats the purpose of good service but I will say to you team mates )) It will help with the overall operations of the business for both customers and employees. FYI we appreciate you all as a team so why not get on board of brilliant ideas that will be a win win for all. I'm a business woman and consumer so I speak from experience on both sides. I share this in love and light.

The service is good, the store is dirty, dusty and the desk for in store pc use is outdated along…read morewith that chair which looks creepy and filthy. Having an air purifier at the door won't help the mud dried carpet throughout the store, it's filthy, nor the dust canvas printer, printer, glass upper and bottom, walls and sleeves. Why let anyone walk there dogs in without a vest as a support animal. Some are allergic to their pets. Why not put a standup kiosk for PC use, they can be bought for little money from business auctions? All it will take is over night cleaning or whenever your closed for holidays to be open for a seriously needed deep cleaning including light fixtures, glass, POS's, and some new carpet would be an investment into your business and will boost morale for both employees and consumers alike.

I mailed a package from this location and the box arrived but the item (cell phone) in the package…read moredid not. I won't use this UPS location again.

The worker here is exceptionally rude. When asked for a receipt for proof of drop off, he refused…read moreto provide one

In most cases my experiences at these stores have been relatively positive with my chief complaint…read morehaving to do with their exorbitant prices. Even printing a single black and white page document will run you close to $2.00. I came here to this location this morning so that I could use one of their self-serve computers in order to print out an expensive one page document. There was no such luck here at this location because those computers don't exist. When I asked the sole employee who was working behind the counter the person was quite short with me and didn't bother to offer any other suggestions or help. Also the music was blaring, and the place definitely seemed like a very casual work environment and not that professional at all. I guess that this location is in business to serve their employees.

[Coronavirus review] They only allow two customers inside at…read morea time, but fortunately are still open and not overly crowded as the neighborhood is pretty dead during the shutdown. I was a tad dismayed to see how much it cost to repurpose my slightly oversized box for shoe shipping, but I paid for it. They claim to offer notary and passport photo services; useful stuff. It isn't a big store, but it's worth having around.

What great service! When a few locations around the city were closed on a Saturday, this one in…read moredowntown was open. The man working was very efficient and helpful. They shipped a package in no time and even let me print for free!

I went in this morning and Pierre was working and he was so kind and helped me get in and out and…read moreit was busy! Very professional and helpful!! 4/4/26

Placed a last (probably after the last) second tshirt order with BaseCamp, and the staff member was…read morewilling to put down all the stuff he was doing to with thoughtfully and patiently with me to help me tweak a design that wasn't ready to go to print. After working through those issues, the t-shirts were affordable and available right on time. Strongly recommend them for high levels of expertise and a willingness to go the extra mile.

I've been working with Basecamp for close to a decade and last year they started nickel and diming…read moreme an extra $20-45 for one day orders... They couldn't explain the calculation and have now lost my business for ever... The greed and they way they treat their amazing staff is unacceptable in our city.... Please DO NOT support this behaviour

I ship often. Easy in and out if you don't need their services. I come with my package ready to…read moreship. Easy scan and drop off box.

Super helpful and responsive! Problem solved a print order for me quickly and efficiently.read more