Not sure what the previous poster is going on about, I've always received great service at this store. The specific people he mentioned are always friendly and easy to chat with, make great recommendations and are very helpful. As far as defective coils go, it's a pretty new industry with a lot of variation between brands. Some are better than other and the standards should be higher and consistent, but there's always a risk of getting a bad coil. I've had them last 2 months or less than a week, and that really is just a manufacturer issue. If the staff were actually perceived as being unsympathetic, then they wouldn't have been the ones to start that, but I can't imagine them being pleased about anyone going on about something that's a well known issue with vape brands. This is a customer service job where you deal with a lot of people, you kind of have to learn how to be sympathetic while maintaining your sanity around rude customers, it's a hard line to find sometimes. Like, come on, you know they hear this constantly and it's an issue every caper deals with, sorry honey, that is just how it is. Also feel I need to note that the store is by no means disorganized, the "bottles lying around" are the open ones on the sample table where you can test the flavours. Everything is exactly where it should be and easy to find. In general, it's still my favourite vape store and I don't really shop anywhere else, I'm always satisfied by my visits. read more

Where do I start? Well first off I have been going to this store for a year now and it was great when the owners actually worked in the shop. The selection was OK and the prices a little high but I enjoyed shopping there. Recently (the last 6 months or so?) the shop is populated by a selection of young folks who seem to think their job is to sit (and I do stress the sit as they rarely stand up to greet you) around chatting with customers about how awesome their current MOD is and outdo each other with the size of their vape clouds. What before was a basic set-up, not beautiful but organised, clean and functional, has changed. Very much for the worse. As you approach the front door the first thing you notice are the filthy windows. The vapour residue is so thick on the inside you cannot not even see what horrors await. Upon entering, the surly smile challenged staff seem to size you up in an attempt to discern how much of a bother you are going to be. Bottles of juice lie all over the place with no apparent meaning which does help distract you from the unwashed floors. Not a pleasant experience at all. But it gets worse. Just for background I should tell you that; One, I spend probably $100.00 a month at this store and; Two, I had recently purchased 2 Kanger 0.5 OHM coils @ around $4.00/ea and one of them had defective threads making it unusable. My Last EVER visit went like this; I picked a juice (Apple Snaxx by Breakfast Club, which is delicious BTW) and went up to the seated and uninterested dude behind the counter defective coil in hand. I explained that I had no receipt but that I had bought it previously and was hoping he could help me out. He immediately told me, with no apology that I had purchased it at "my own risk" and he could not help me. I was miffed but all I said was "Well that does not seem fair. But OK." In my mind I was thinking seriously about my loyalty to this store and how that policy is going to have a huge impact to it but I was not going to engage further on this subject knowing it would be futile. That is when things escalated. The bleach blond girl who was sitting at the cash and ready to take my money had to add her two cents. "Ya.", she said with no empathy, "Sometimes I get a whole box of duds". I proceeded to explain how unusual I find it that they don't stand behind their product and that it should not be my problem. She just had to add, "Well, I am sorry you feel that way.", and every customers favourites, "That is the rules" and "You can talk to the owners if you like." I explained again that really I am just looking for some vindication to my feelings and a "Sorry" would suffice. I added if they keep wanting to get the last word that I was going to get upset. Now at this point I want to remind anyone reading this that when they first told me their policy of "It's your risk" I was willing to quietly accept it. But NO they just kept making it worse. The final straws were; The still seated young bearded dude piped in with "You have to understand the coils are massed produced and some are going to be defective." and then when I said, "I am really not sure I will shop here any more and I have been a long time customer." the blonde chick said AND I QUOTE "I am OK with that." End of story and end of my patronage. read more

Approximately one month ago, I purchased a new Alien kit. I was assured that the unit was not prone to leakage either from the top load lid or the air shutter. This past weekend when I visited the store to purchase more juice and report that the product was leaking badly from the air shutter. I was turned away with an explanation of "no guarantees". Very disappointing compared to any other Vape stores that I have dealt with in the past 4 years and purchased hardware. The one star rating is only because I couldn't locate zero. Stay away! read more

hi my name is chris to your Whitby store and could not get in you are not wheel chair accessible that's not good it took me half a hour to get to it in this cold and there was someone sitting in the store and they did not come out to see what was wrong.if you need to talk to me here is how chrisjaws48@outlook.com.please have a good day . read more