I'm so used to chain waxing that I wasn't expecting this experience to go the way it did. First of…read moreall, I love that Skye (the text bot) informed me that I was going to get lost -- it prepared me for success! Unlike other franchises, I love the non- committed commitment! I'd prefer a membership over a pass any day. Ashley Rae was phenomenal during my Brazilian, she's an expert and it shows. She was my aesthetician and my guest coordinator, sales weren't pushy, but informative we love a multi-faceted queen! Since it was my first visit, the service was only $20, but if you do just a bikini, it's free. I haven't had a wax in 6 months so the jungle was jungl-ing. With that being said, pain level: 3/10. Vibe check: 10/10 ; I can't wait to come back

In preparation for my upcoming trip, a Brazilian wax was desperately needed. I easily found Hello…read moreSugar on Groupon which offered a lovely deal. The location is prime and secure; Skye made sure to provide directions well before my appointment. Hello Sugar was extremely clean and Skye sanitized during every step. She also gave me advice on waxing vs. sugaring during a pre-wax consultation. Skye was friendly, professional and my wax was very easy to handle as it was not too painful. Hello Sugar also provides membership specials and referral discounts, so you can't go wrong giving them a shot. Highly recommend and I hope to return to the Pearland area someday for another session!

First of all, great website with all the pricing and necessary information. I was easily able to…read moremake an appointment for the next day. My preteen daughter wanted to remove her underarm hair and we opted for sugaring with Angela and were very pleased with the whole experience. Angela was friendly and gentle and had us in and out quickly and satisfied! Highly recommend!

Had an AMAZING Sugaring with Angela!!! She made the experience a pleasure! I'll definitely be…read morereturning. If you're looking to get sugared, PLEASE LOOK NO FURTHER.

I recently booked an appointment with this company however I needed to change my appointment which…read morein turn she stated my appointment cannot be rescheduled due to being a different month and I will need to forfeiture my deposit. This isn't in the policy btw. This very unfortunate because I won't ever get the opportunity to experience this service by them. So I hope anyone that books with this company understands they aren't accommodating towards rescheduling and are more interest in taking your money than your business.

Super saddened to have to leave this review because my first visit was really nice…read more she is not accommodating at all with time. I had a 2pm appointment and attempted to enter between 2:06 and 2:10. I was a new customer so after trying a few minutes I decided to text her at 2:11 and she called me a few min later and said she was at lunch. I told her no problem , I would wait for her or come back - she stated IF* she was able to see me I would have to repay. PASS. I don't do greedy. Takes 3 minutes to sugar underarms and such a minimal amount of $ - so yes, that's greedy. I suppose I assumed it was okay to be a few minutes late because she gave me that message at my first appointment when she was late for me - and took a phone call during my service. In which I do not mind at all - I'm very easy and understanding. I am big on referrals and ironically the morning this happened I had just referred a few gfs to her. I am very friendly. I tip well and extra on holidays. I'm understanding with timing. Etc. for her not to accommodate me with a slap on the wrist as a new customer, was my sign to move on from this place! I even had had an upcoming appointment a couple weeks out and canceled that (lost my deposit on that) - but that's okay, I believe everything in life comes back tenfold when you are kind, compassionate and generous. Greed never wins! I also text her letting her know I was late due to the passing of my grandmother as I was in the middle of arranging her funeral and I left my house frantic - missed the exit. Because I'm human and stress does that. :) I hated that I had to use that card but it was honestly the truth - still no compassion! Sad. As for her work - she does do great work. Absolutely. Very clean and flawless job. That's my honesty!! But I'm a full package kind of customer - without kindness, I see right past your work.

I definitely recommend Ann, she was amazing. She takes the time to get to know you, and very…read moreknowledgeable. She is sincere and very loving. She definitely makes your time there enjoyable. Will definitely be going back.

I had came in for a facial special and got everything done. This was my first professional facial…read moreever in life. As a man all I have to say is why did I wait so long to do this. Ann was very charming and helpful and went as far as to help me set up a plan to clear the blemishes off my face. 10/10 would recommend!

My partner and I came in for the Valentine's package, which included the steam room, hammam,…read morefacial, shampoo, and body mask. This was our first time doing a hammam and we were thoroughly impressed. The staff were very warm and professional from the moment we entered and the facilities were clean and welcoming. Our masseuses, Jessica and Alicia, were firm but gentle, making sure that every part of our bodies were treated with care. Our experience ended with some delicious Moroccan tea and baklava treats. Our skin felt so smooth and we felt so refreshed afterwards. It was a unique experience different from any other massage we've had before. Would definitely consider coming back and recommend to anyone looking to try a new type of massage!

TLDR: Yes, yes. A thousand times, yes…read more In advance of our trip to Houston, I started watching food reviewers to get ideas of where to eat. That shifted my IG algorithm to include things to do...and I've never been happier. I saw a video depicting their Hammam treatment where you hang out in steam, they soap you up, and then exfoliate you. Never done it, asked the wife, and I booked it. Glad we did, phenomenal experience. Detailed step by step of our experience to help the uninitiated know what to expect. 1. Online booking. Simple, fast, requires 20% deposit. 10/10. 2. Confirmation text to check if I needed to reschedule. 10/10. 3. We arrived 10 minutes early. Front door was locked but the desk attendant let us in quickly and relocked the door. Considering the level of undress we were about to be in, 100% on board with that. 10/10. 4. Check in and sit in these awesome high-back padded chairs while we wait. 10/10. 5. Quickly greeted by the staff who will be providing our treatment and led to a small changing room. There they instruct us to strip down and put on disposable underwear, a nice robe, and slide on sandals. I'm a big guy, so they switched out the 3 items for bigger versions. I was happily surprised they had a 4XL robe and sandals to fit my size 16 feet. The paper underwear was made of the same material as a dentist bib/disposable surgical gown, and covered what boxers would cover-down to mid/lower thigh. Wife's paper undies were more like a string bikini bottom. We were not quite sure what to expect, but it provided for an appropriate level of modesty. The room contained multiple lockers with keys so that we were able to secure our belongings. 10/10. 6. We were then led to a steamy room, removed our robes, and carefully helped up onto the padded platforms. Once seated we were rinsed with warm water and soaped up. Then they got us bottled water (cold or room temperature, our choice) and left us to steam in the the 103°F room. Sweat, sweat, sweat. They checked in a couple of times to make sure we were okay, which I appreciated. That steam was no joke. 10/10. 7. After maybe 10-15 minutes, we moved into another room that looked identical, rubber mats on elevated platforms. But this time we laid down and the treatments started. Warm water poured over body, light scrubbing of face, and some treatment painted on my face. Then it was really same thing over and over with different parts of the body. Pour water, scrub with the mits, and exfoliate years of dead skin. Years. 10/10. 8. The women who provided our treatments were great, social in response to our talking but not trying to talk the whole time. Gotta love that with any kind of spa treatment, let the client decide the talking level. At some point, she rinsed off the face treatment and scrubbed my face a little more. 10/10. 9. So they keep doing their thing, having us move arms, tilt neck, roll on side, etc., so that they can get to all of our parts. We'll, most. Going back to the distinct differences in our disposable underwear, wife got way more of her upper legs/buttocks scrubbed. My scrubbing stopped just above the knee and resumed above the waste. And honestly, I get why-guys can be/are creeps. It did leave, however, a large area of me unexfoliated. 9/10. 10. After that, had us sit up, more water pouring to rinse off the dead skin and touching up spots that needed a little more scrubbing. Once rinsed and cleaned, got a scalp treatment/shampooing. Nice touch. 10/10. 11. They helped us put our robes back on and we were led to our changing room were they did a rose water spritz and argon oil serum face treatment. We were then left alone to get dressed. 10/10. 12. Ended the experience in the Tea Room where we enjoyed wonderful hot Moroccan tea and some baklava. What a wonderful treat! Thanks for reading my novel. Hopefully it covered questions you might have if you have never had this experience before. We thought it was fantastic, and it is going on our growing list of "must-dos" when visiting Houston.

Update review: My appointment was scheduled for 11:55, I arrived at 11:30. Another customer came…read morefor her scheduled appointment at 11:30. We both were waiting and trying to contact through text only. I finally received a response through text that the aesthetician was running behind and will be here shortly. At 12:09, the door opened, and another customer was leaving. The time we were waiting, we thought no one was here. Due to the lateness, the aesthetician should have kindly apologized and let us know that she was still with a customer and would be doing our service soon. This time, it was not a good experience. I felt uncomfortable, and she was not friendly enough to get me in relax mode. In the future, I will stick with making my appointment with Danielle. The good thing is they did give a $10 credit. I was going to cancel the membership but I'll hang in.

Karin did another great job on my legs and arms. Recommend going to Hello Sugar and ask for…read moreKarin!!!!

My partner and I had a great experience at Sugar and Skin! Very clean, professional, and Rachel is…read morevery educated in her work. The pricing is also very reasonable and she talks you through the process and does a great job explaining things. Conveniently located off of Edloe St, I highly recommend booking with Rachel for sugaring services. I am extremely picky when it comes to sugaring and she is definitely a high quality professional! She is SO nice as well!

They never picked up the phone for me to go - no call back yet either . It's strange these…read morebusinesses spend money on advertising and then don't pick up the phone and don't have a text option

Brandy did an excellent job, and provided customer service. I will continue to request her, and…read more10/10 recommend her.

I had such a pleasant experience for a Brazilian wax. I used the insta promotion that kept coming…read moreup in my stories for a $20 wax. I booked a couple weeks in advance. I had to reschedule about a week out and it was a super easy process to text and change the time. I appreciated the reminders in the mean time up until my appointment. I have been to Phenix Salon Suites for other services so I knew exactly where to go and park. I arrived about 10 minutes before my appt and checked in on the app, there is a small bench in the hall right next to the entrance of the suite. My esthetician, Ella arrived shortly and was ready for me a few minutes before my appointment. The suite itself is a lot smaller than I thought, there is only room for one client at a time. Ella was very friendly and took the time to assess my needs. It has been YEARS since I've waxed (I said would never again in life and here we are) and I wasn't pleased with it enough to keep it up. Ella definitely worked to make me a believer in getting waxed regularly. She took her time and coached me through and gave updates to let me know her progress. She finished me up with sugaring and I did enjoy (for a lack of a better word) that more than the wax. I would definitely come back to this location in another 9 years when I can stomach this again.

I'm newly relocated to Houston & needed & waxer/threaded & came across a Hello Sugar ad & booked. I…read moredidn't know who to book but did request an AA woman, I got Ashley. Ashley is AWESOME!!! She put my mind at ease, conversed ww/ me the whole process, making it less painful & was a professional! I've already scheduled my next appt with her, you should do the same !!

From the owner: At Hello Sugar Houston Westchase, our mission is unwavering - to provide a consistently exceptional…read moreexperience. Respect, Education, and Inclusivity are not just words to us; they're the principles ensuring every client, irrespective of their background, receives the same warm welcome and outstanding service.