First of all, great website with all the pricing and necessary information. I was easily able to…read moremake an appointment for the next day. My preteen daughter wanted to remove her underarm hair and we opted for sugaring with Angela and were very pleased with the whole experience. Angela was friendly and gentle and had us in and out quickly and satisfied! Highly recommend!

Had an AMAZING Sugaring with Angela!!! She made the experience a pleasure! I'll definitely be…read morereturning. If you're looking to get sugared, PLEASE LOOK NO FURTHER.

I recently booked an appointment with this company however I needed to change my appointment which…read morein turn she stated my appointment cannot be rescheduled due to being a different month and I will need to forfeiture my deposit. This isn't in the policy btw. This very unfortunate because I won't ever get the opportunity to experience this service by them. So I hope anyone that books with this company understands they aren't accommodating towards rescheduling and are more interest in taking your money than your business.

Super saddened to have to leave this review because my first visit was really nice…read more she is not accommodating at all with time. I had a 2pm appointment and attempted to enter between 2:06 and 2:10. I was a new customer so after trying a few minutes I decided to text her at 2:11 and she called me a few min later and said she was at lunch. I told her no problem , I would wait for her or come back - she stated IF* she was able to see me I would have to repay. PASS. I don't do greedy. Takes 3 minutes to sugar underarms and such a minimal amount of $ - so yes, that's greedy. I suppose I assumed it was okay to be a few minutes late because she gave me that message at my first appointment when she was late for me - and took a phone call during my service. In which I do not mind at all - I'm very easy and understanding. I am big on referrals and ironically the morning this happened I had just referred a few gfs to her. I am very friendly. I tip well and extra on holidays. I'm understanding with timing. Etc. for her not to accommodate me with a slap on the wrist as a new customer, was my sign to move on from this place! I even had had an upcoming appointment a couple weeks out and canceled that (lost my deposit on that) - but that's okay, I believe everything in life comes back tenfold when you are kind, compassionate and generous. Greed never wins! I also text her letting her know I was late due to the passing of my grandmother as I was in the middle of arranging her funeral and I left my house frantic - missed the exit. Because I'm human and stress does that. :) I hated that I had to use that card but it was honestly the truth - still no compassion! Sad. As for her work - she does do great work. Absolutely. Very clean and flawless job. That's my honesty!! But I'm a full package kind of customer - without kindness, I see right past your work.

The Velvet Room creates an amazing experience for women that are looking to be pampered and be well…read moretaken care of. Ashley-Rae is an amazing esthetician and is very knowledgeable in her craft. Having followed Ashley from a previous salon, I can attest to her unparalleled talent. After nearly a decade of waxing, I can confidently say she is one of the best estheticians I've ever encountered. I've seen a remarkable difference in my hair growth, allowing me to extend the time between appointments. The Velvet Room has membership offerings that allow you to save some coin on your regular visits & we love that! As a self-proclaimed "girls' girl," Ashley has won me over as a loyal client and I will gladly make that 40 minute drive to be serviced by her!

From the owner: Brow | Brazilian Bestieread more

I definitely recommend Ann, she was amazing. She takes the time to get to know you, and very…read moreknowledgeable. She is sincere and very loving. She definitely makes your time there enjoyable. Will definitely be going back.

I had came in for a facial special and got everything done. This was my first professional facial…read moreever in life. As a man all I have to say is why did I wait so long to do this. Ann was very charming and helpful and went as far as to help me set up a plan to clear the blemishes off my face. 10/10 would recommend!

I had an amazing experience at Hammam Spa. One of the best spa experiences I've had in Houston. The…read moreservice was top notch from the moment I arrived, from the warm greeting to being taken to the Moroccan steam room. Jenny was so polite, professional, and attentive. She carefully explained every step of the treatment and made the entire experience relaxing and comfortable. I left feeling renewed, refreshed, and glowing. They truly deserve 5 stars

The most luxurious, refreshing experience his hidden away in the most unassuming strip center! I…read morewanted to surprise my wife with a unique spa experience before our wedding and Hammam spa was definitely the right choice. From booking to communications after, the whole process was so easy. When we arrived, we were provided a space to securely leave our clothes and belongings, given comfy robes (which were more than large enough to accommodate us), and taken to our therapy room. The full body scrub and mud mask we received left us feeling cleaner than ever before. The therapists very excitedly showed us how much dead skin was coming off our bodies. While my wife's therapist was a trainee who wasn't as vigorous with her scrubbing as mine was, both were still very thorough and attentive to every inch of our skin. When they say your skin will glow after, they don't lie! Our skin looked and felt great after about a 90 minute session. The delicious baklava and tea after the session was a nice way to enjoy a moment more of calm together before we left. This facility is entirely service based, meaning there are no lounge spaces like hot tubs, pools, steam rooms, etc. All the same, this was a great experience to have before our special day.

Update review: My appointment was scheduled for 11:55, I arrived at 11:30. Another customer came…read morefor her scheduled appointment at 11:30. We both were waiting and trying to contact through text only. I finally received a response through text that the aesthetician was running behind and will be here shortly. At 12:09, the door opened, and another customer was leaving. The time we were waiting, we thought no one was here. Due to the lateness, the aesthetician should have kindly apologized and let us know that she was still with a customer and would be doing our service soon. This time, it was not a good experience. I felt uncomfortable, and she was not friendly enough to get me in relax mode. In the future, I will stick with making my appointment with Danielle. The good thing is they did give a $10 credit. I was going to cancel the membership but I'll hang in.

Karin did another great job on my legs and arms. Recommend going to Hello Sugar and ask for…read moreKarin!!!!

My partner and I had a great experience at Sugar and Skin! Very clean, professional, and Rachel is…read morevery educated in her work. The pricing is also very reasonable and she talks you through the process and does a great job explaining things. Conveniently located off of Edloe St, I highly recommend booking with Rachel for sugaring services. I am extremely picky when it comes to sugaring and she is definitely a high quality professional! She is SO nice as well!

They never picked up the phone for me to go - no call back yet either . It's strange these…read morebusinesses spend money on advertising and then don't pick up the phone and don't have a text option

I had such a pleasant experience for a Brazilian wax. I used the insta promotion that kept coming…read moreup in my stories for a $20 wax. I booked a couple weeks in advance. I had to reschedule about a week out and it was a super easy process to text and change the time. I appreciated the reminders in the mean time up until my appointment. I have been to Phenix Salon Suites for other services so I knew exactly where to go and park. I arrived about 10 minutes before my appt and checked in on the app, there is a small bench in the hall right next to the entrance of the suite. My esthetician, Ella arrived shortly and was ready for me a few minutes before my appointment. The suite itself is a lot smaller than I thought, there is only room for one client at a time. Ella was very friendly and took the time to assess my needs. It has been YEARS since I've waxed (I said would never again in life and here we are) and I wasn't pleased with it enough to keep it up. Ella definitely worked to make me a believer in getting waxed regularly. She took her time and coached me through and gave updates to let me know her progress. She finished me up with sugaring and I did enjoy (for a lack of a better word) that more than the wax. I would definitely come back to this location in another 9 years when I can stomach this again.

This was my 3rd visit here -- I've been waxed by other people at this spa before and never had an…read moreissue. But with Itzy, it was awful. She rushed through my Brazilian, left me with several burns (on both sides of my thighs and near my stomach), and spent the whole appointment talking down about other waxers. I left in so much pain and honestly felt uncomfortable the entire time. I HIGHLY recommend Shakira -- not once has she ever spoken badly about coworkers. She makes you feel comfortable, at home, and always checks in before moving on. The spa really needs to hold Itzy accountable because no one deserves to leave burned and disrespected like this. Please learn from my experience -- don't risk booking with Itzy.

I'm newly relocated to Houston & needed & waxer/threaded & came across a Hello Sugar ad & booked. I…read moredidn't know who to book but did request an AA woman, I got Ashley. Ashley is AWESOME!!! She put my mind at ease, conversed ww/ me the whole process, making it less painful & was a professional! I've already scheduled my next appt with her, you should do the same !!

From the owner: At Hello Sugar Houston Westchase, our mission is unwavering - to provide a consistently exceptional…read moreexperience. Respect, Education, and Inclusivity are not just words to us; they're the principles ensuring every client, irrespective of their background, receives the same warm welcome and outstanding service.