Awesome place! They were great with my kitty. Very thorough and caring, explained everything in detail. read more

Calling to schedule euthanasia for a senior pet is already one of the hardest phone calls a pet owner can make. We had been clients of this practice for years and brought multiple dogs and our cat here over time. We had not been seen since 2023 because our healthy pets have been getting routine wellness visits and vaccines at a quick clinic. When I called to arrange euthanasia for our senior dog, I was immediately told that because we had not been seen recently, he would need an exam first and that a deposit would be required before an appointment could even be booked. I understand clinics have policies and appointment requirements, and I respect that. However, we did have a long history with this practice, and we have always paid our bills and never canceled appointments. What upset me was not the policy itself--it was the complete lack of compassion in how the conversation was handled. There was no acknowledgment that this was an end-of-life call, no empathy, no expression of concern--just an immediate focus on money and procedure. At one of the most difficult moments of pet ownership, I expected at least a little humanity. Policies exist for a reason, but bedside manner matters too. This interaction left me feeling like our years as clients meant very little and that payment mattered more than the life of our beloved pet. read more

Went in for our annual kitty checkup. We've taken Missy to The Vet on Main ever since we moved into the area 3+ years ago, and we've always been satisfied with the service and with the staff. We go for shots as needed, an annual checkup and occasional claw trims because indoor cats don't get the same claw wear that outdoor cats get naturally. Easy access and plenty of parking. Dr. Fry has been in practice for 25 years and in the current location for 7 years. She must be doing something right! read more

Dr. Fry need to take some classes on how to be nicer to her employees and some of her clients. The women talk about her staff and clients in earshot of them which is rude. The staff which for the most part are rather nice seem like they have been beaten down and abused. As far as the care I got for my pet who is family came up short by far. read more

Been using the VOM for about 7 years for my domestic short hair cat. I was told he would need a follow up blood draw if I wanted to continue his thyroid medication. After two technicians were unable to find a vein after two attempts, a third was brought in to complete the draw. After at least 4 more attempts with the cat howling and hissing in fright, I called "flag on the play" scooped up my kitty and left the exam room. The last thing I heard them say was I had to pay for the service before leaving. Yeah, right. Send me a bill. Too bad. Very convenient and close to home. Won't be back unless some sort of apology is offered. read more

We do rescue. As many as we can afford to bring up from Tx. I currently have 2. Took them to rabies clinic to save money. A necessity. This vet found this completely unacceptable! Vet insisted 1)MUST have annual physical prior to any heart worm test 2)heart worm test 3)I may NEVER QUESTION this! I did question as to why I must spend $100s in order to spend $100s on heart worm meds. Apparently, we no longer live in America. I did not have the right to question their billing practices. WOW! What power to hold over someone's head. The power to harm their beloved animals, intentionally. My dogs are now at risk of heart worms! Oh, the staff did tell me this "was not about money". Really? That is funny because it is certainly NOT ABOUT THE HEALTH OF MY ANIMALS. read more

If anybody is interested in saving A LOT of money on veterinary care, while still receiving excellent treatment, try VIP Petcare Clinic. There's one in Shillington, inside of the Pets Plus store. VIP has menu based prices for various services so you know what you'll be paying up front. They also do not charge an office visit fee. Also they don't want to take a $75 deposit just to see a new patient. I Doctors Conklin and Kinder are wonderful. They even make follow up calls to see how your pet is doing after treating them. Here is the website. https://www.vippetcare.com/ read more

What an amazing establishment- kind and caring and incredibly professional. They have cared for all of animals for years. I can say enough about the level of care and the kindness of the entire team there. Additionally they give so Much back to the local Community and the world through low cost trap and release clinics and the vet goes a couple times a year on trips to spay and neuter animals in other locations. read more

My boxer (Jaxon) had kidney disease. I had taken him to 3 other vets for his KD. We had ask all of them what could we expect going forward. We got little to information on what to expect he's very sick and he is getting worse. We started looking for a new vet and found Vet On Main & Dr Frey. On our first visit for Jaxon Dr. Frey was very informative and let us know exactly what to expect. They trained us on how to get fluid into Jaxon when he wouldn't drink water. They supplied us with everything we needed. Everything we were told to expect happened just ask it was explained (unfortunately). I can not express how grateful we are that we found Dr. Frey. Now we have a new puppy (Axel) and Dr. Frey will take care of him as well. Thank You Dr.Frey and Vet On Main. read more

I took my 10 month old puppy here and I was very disappointed. The nurse and doctor were very unwelcoming. My puppy was very shy and the nurse was very rude about it saying "i don't know how we are going to look at him".... "he's very jumpy i don't know how we are going to look at him" over and over again. So my dog is not allowed to be shy?? She never ended up giving him a physical exam which we did get charged for. We proceeded to tell them we do not give our dog treats because his stomach is very sensitive and we got shamed for how we are training him. The whole time we were there the nurse and doctor gave us disgusting attitude and I felt very uncomfortable while I was there. This was my first time there and I do not plan on going back. read more

The vet on Main I will say the doctor is amazing but it's sad that she has these receptionist that are very rude and not professional. My was spayed there but I never got to see the doctor, that is another one of my concerns she never saw her face after operation or before. Don't think that's how a Doctor should be, I think the doctor should be more friendly with the customer and the dog. read more

Two stars because Dr Fry was fabulous but the front desk staff left little to be desired. They were rude, argumentative, and incompetent. I watched them treat 3 customers in the same unprofessional manner. I realize it's hard to find good people to work with customers but they're really scraping the bottom of the barrel with these clowns read more

I have 2 older cats and we recently moved and I needed a vet for them. I called The Vet on Main to schedule an appointment. They had an appointment available the next day and the woman on the phone was friendly, reassuring and kind. Walking in, I have never seen a more cat friendly veterinarian. They have the waiting room divided with cats on one side and dogs on the other. In the cat area, they have blankets to cover your carrier if your cat is scared. In the exam room, they have cat toys and treats. The vet tech was amazing with my cat. Then the vet, Dr Fry, was absolutely amazing! She is a cat person, and was so knowledgeable. She diagnosed my cat with a virus that she has probably had since i adopted her 10 years ago. Multiple vets have missed this diagnosis over the years and I have not been able to get proper care for her until now. Dr Fry recommended a powdered supplement for her food and an OTC allergy pill. She also took the time to answer questions about my other cat, who wasn't even at the appointment. She also came out to talk with me about prescription treats and food that I need for my other cat. She is a very practical vet who believes in a slightly homeopathic/natural approach, which makes sense to me when dealing with animals. She offered us many options for dealing with my cats' medical issues. I am so relieved to have found such a caring, knowledgeable, cat friendly veterinarian. My only regret is not having found her years ago. read more

Sorry to say I couldn't be more disappointed. Deciding when to let my almost 13 yr old dog go, after speaking & telling & crying to Tony I didn't get a response for 8 hours. She told me only I would know. Really?? I told her my dog was in pain and I needed to talk to Dr Watson. Never got a call from Dr Watson just a voicemail 8 hours later from Tony about picking up pain meds tomorrow. Tomorrow doesn't cut it when my best friend, my loyal companion, my baby boy is in dire pain, dog lovers will understand. I don't know what went wrong Dr Fry, but I expected more compassion & understanding. I should have received a call from my vet, Dr Watson or you Dr Fry to discuss my situation. It didn't happen. Switched to you from Wyomissing Animal Hospital because of cost, guess you get what you pay for. You will never see my pets again! EVER read more

I was less than impressed. The staff is extremely unfriendly and unwelcoming. The young woman at the front desk doesn't even acknowledge anyone walking into the building. The vet tech who we saw never introduced herself and was very short. We saw dr Watson and she was rather uninviting and very unapproachable. I had to bring both of my children with me which was difficult in itself but they did not exercise any sort of friendliness or good attitudes. This was my first time here and the room was dirty with hair all over the floor. I will not be coming back. read more

Dr Fry and her Staff are caring, wonderful down-to-earth people. Prices are very reasonable, they are full-service. Glad I found someone I trust with my fur kids. read more

I took my 2 dogs for the first time in 2021 for annual appointment. It was okay. The vet tech was fine, although I wasn't impressed with the vets "bedside manner". I couldn't even tell you her name, she didn't introduce herself. I can't say anything other than my experience was okay. Price seemed reasonable and proximity to home was decent. So I went to schedule yearly appointment this year and was told they no longer do 2 pets at the same time. Too much for the vet is what I was told. Okay, no big deal. I asked for back to back appointments, figuring my husband or daughter could wait with one dog in waiting room and then when 1st dog finished, take other one back. I was told they wont book 2 appointments back to back in case I canceled. Say what? She offered me a 1:20 appointment for 1st dog and a 3:20 appointment for 2nd dog. So I'm going to spend an entire afternoon on vet appointments and gas? No thank you. Such a bizarre policy. I switched back to my previous vet. Few miles further away but still less time and gas invested plus their vets are a lot more personable. read more

After adopting a new cat from the Animal Rescue League I decided to schedule my fist appointment with The Vet On Main. I did so because there was a coupon for a free first checkup in the packet of papers the ARL provided after adoption. For me, The Vet On Main was conveniently located and it was easy to schedule a new patient visit. Upon arrival I appreciated the separate waiting areas for cats versus dogs. However, you do have to enter the same general vestibule. Upon entry I was ignored for some time before being acknowledged and eventually assisted. My wait to see a technician once seated wasn't long. I found the room to be slightly dirty - with lots of pet hair. I appreciated the treats they had readily available for cats. The woman that assisted me was friendly enough however when it came time for checkout the woman at the counter again was less than welcoming. I had my folder with all of my ARL paperwork under a blanket in my cat carrier. The technician had mentioned reviewing the paperwork for my cat while in the back room. Mysteriously the free visit voucher has disappeared. When I mentioned it to the woman at the front desk she checked to see if the technician had removed it from my folder and came back to say she had not. In the end, I had to pay for the visit since the voucher went "missing." All despite that I was in fact a new patient, with a cat adopted from the ARL where they provide these vouchers, and had ALLLL the other paperwork including vouchers to other veterinarians still in my folder. After my visit, no one bothered to follow up. All for the best because I didn't plan on going back anyway. If they had honored my voucher I likely would have stuck with them for the life of my cat due to convenience however but they missed the opportunity due to their shady practices. PLEASE - if you ever adopt an animal from the ARL and get one of those vouchers for the Vet On Main - keep it in a safe spot so they can't charge you like they did me. read more

Have been going there for a while, and recently scheduled an appointment for our new adopted puppy. Had to bring my four years old child along, and whoever saw us ( they never introduced themselves ) seemed so petrified to see an uncovered child's face that they gave me an ultimatum to leave my 4 years old alone with strangers in the hallway, or leave my puppy alone with them, or leave. . . Of course we left. This treatment of human beings is not OK regardless of your made up "rules". It is June 2021, not spring of 2020. There's DATA available now on all hot topics of this new virus. Self-educate & stop holding children responsible for an adult's health - that's child abuse. Hope these individuals will start reading publicly available government websites with updated new data and stop living in fear of death on daily basis. read more

I made an appointment for my dog on a Monday for an office visit to resolve an issue she was having. I received a call on Wednesday stating that the office did not know why I was coming in for a visit since my dog was not due until June for her well check. When I called back, the receptionist was very rude and told me my appointment was not at the time when I had made it. I had to reschedule the appointment. When indicated that the reviews I had been reading lately were not positive about the practice, she told me to only go by my experience. Well experience with her made me switch practices and rate this practice poorly! If you want your appointment questioned, canceled, and then have to be rescheduled after being spoken to very unprofessionally, go here. If not, go somewhere else!!! read more

We started going to Vet on Main several years ago, n have been very pleased. We have three dogs and typically have great interaction and care for our boys. Unfortunately, my husband recently took one of our older boys due to a concern. He left feeling very dismissed by Dr Watson who, in his opinion, had the approach as well as outright saying "well he's an older dog." No real action as well as not really sharing what she thought the problem was. My husband left there feeling as though due to his age, she really didn't care. I understand I wasn't there for first hand experience, but for my husband to talk about how he felt and his disappointment for 4 days......that to me says a lot. We will continue to go to Vet on Main, and pray Dr. Watson was simply having a bad day. read more

Been going there for a few years. My dog had a bump on his chest for around 5 years. Dr.(haha) Watson aspirated it,was told it was a cyst. Within 3 weeks it was the size of a lemon. When I called back they didn't even want to see him. Just do surgery in February 2 months away. Went to a different vet remove immediately and is most likely a mass cell tumor!! Hope Karma hits you HARD!!!!! read more

So, I've been to several vets near and around reading and Pottstown... and this vet is by far the best I have ever been to. NO PRESSURE to buy shots for my indoor only dog and no guilting me into products. Super friendly and professional. read more