I love the atmosphere and the cigar selections. Emmit is really good with getting you what you want…read morebased on your likes and dislikes. Definitely talk with him while he's working. The lounge is super cozy and relaxing. The fellow cigar smokers are chill and just love to shoot the small talk. Plus they have a TV and poker tables for certain nights. Today I am enjoying a Gurkha Volition America on this Father's Day.

19 days after placing an order on 12-10-25 and no shipping notification. AVOID, AVOID, AVOID: No…read moreone answers phone, voice mails not accepted and Emails not returned. Terrible does not accurately describe my experience. So much for the Christmas present. Two Emails, at least twenty attempted phone calls. Created an account and saw that 12/10 status was "product backordered and should ship within 4-5 days" (status remains the same on 12/29 which is processing but will not let me cancel the order). Should have just bought local, lesson learned.

They have a great collection of alcohol, Ranging from high…read moreend single malt scotch to vodka's. They sell cigars also. The lady behind the bar is welcoming and warm.

Havana Moe is my go-to cigar lounge in Rochester. Moe and wife Carmen make everyone feel special…read moreand welcomed. The humidor is small and limited and will get by you by in a pinch, but I always bring my own. The bar is full and fantastic and wait staff does a great job of keeping up with demand. Seating is comfortable but somewhat limited and can fill up quickly. In the summer months they bring tables and chairs outside which is just fantastic. There's a few TVs and local games are usually playing or some music for ambience. Drink prices are reasonable as well. Highly recommend.

The place is easy to find and a plenty of parking lot. They are specializing in cigars, vape,…read morehookah, and etc, but they provide some drinks if you want to chill in the lounge. There are two separate lounges that are for non members of the elite cigar and member of the elite cigar with guest passes. It's very quiet and very clean in the lounge. They are designed for people who want to smoke anything kind of cigar, hookah, etc that the shop sells. One of my friends accidentally spill the burned ashes from the cigar and the worker was nice enough to provide us the broom and pan to clean it off the mess. I would recommend anyone who is a cigar smoker to come here with small gathering or alone in a quiet environment for a change.

If I could leave zero stars I would! When my girlfriend and I walked in, we were not greeted at…read moreall. When I had a couple questions about products, the staff members answers were constantly I don't know or I've never heard about it! The typical stoner staff worker, long hair, didn't know anything looked like shaggy from Scooby Doo. Treated us with total disrespect even while I was talking, interrupted me to start talking to other people

One thing about me is I'm going to find a cigar shop before I leave any city or country I…read morevisit--and this trip was no different. Let's start with the service. Before arriving, I called to confirm their hours, and the person who answered--who I later found out was the owner. He was warm, welcoming, and very pleasant over the phone. That first impression carried over into my visit. When I arrived, I was greeted right away and given a personal walkthrough of the humidor. The owner went into detail about the humidor, which I truly appreciated. Being from the U.S., we technically can't have Cuban cigars, so it was a treat to see such a large, well-thought-out selection available here. Beyond the Cubans, the humidor was well-balanced with both legacy brands and boutique options. Pricing was fair, and the variety of sizes gave plenty of choice for every kind of smoker. Overall, I was impressed not only with the selection but with the customer service and genuine hospitality I experienced here. This visit made my trip even more special, and I'll definitely be back the next time I'm in town.

Shopping for Cuban cigars in Niagra Falls ON can be problematic as many are not authentic. Cigar…read moreExperience has genuine Cuban cigars of a few brands with reasonable prices. I have a photo of a robusto Cohiba below with a view of the band. I hope you can appreciate the vibrancy of the orange, Raised lettering and hologram on the band. The cigar is triple capped and symmetric. Forgive me for not cutting it open, but trust me it smoked nicely consistent with a hand rolled tobacco. Service was excellent and helped with selecting cigars I know and some I did not. Parking is plentiful and just a short jaunt from the hotels. Highly recommend you shop here for cigars

I was searching for a cigar,. A Cuban like cigar. Well, the…read moreclosest I got was to this very nice cigar factory. The gentleman was very helpful and guide me to their closest samples. He explained to me that all cigars in the shop were their own. I requested a particular type and he recommended Corojo. He offered to cut it for me. As I lit it later, I was pleased. I'll be back.

You ever go out into the frigid Rochester air to shovel, only to come in 45 minutes later…read moredesperately craving a cigar? No? That was 100% me this morning! When the (very) occasional hankering for a cigar comes my way, or I am going to a party (in the before times) where I know cigars will be appreciated, a stop at Santiago's always leaves me smiling. This place has EVERYTHING. I was first introduced to the team here at Santiago's during the Blackfriars production of Anna in the Tropics, where we had live cigar rolling for some of the evening shows. They have the expertise and a huge breadth of experience to answer your questions, and provide you with the exact celebratory smoke you're looking for. I tend to go for the alcohol infused/scented cigar options, as I am usually enjoying a cigar alongside a celebratory drink of some kind. My partner and I adore the Makers Mark cigar, and I am a sucker for anything red wine infused. They do custom bands for events, live rolling, and have nice detailed descriptions of their cigars on their website. If you are new to cigars, this is the absolute best place to dive in for the first time. Such helpful staff members with literally zero judgement, they are there to guide you along the way. They will cut for you if desired and send you on your way! They weren't open (yet) when my cigar craving hit this morning, but I am looking forward to stopping by ASAP and grabbing some goodies to enjoy here at home. Much to love to this amazing shop!

The staff were super friendly and helpful. Very attentive. I am quieter certain food is not an…read moreoption. The atmosphere is super chill, darker setting, and just very relaxing. Great spot to have a smoke and look out the window at the scenery.

Nice place to have a smoke. Great clean place and the customers service is top notch. If you wanna…read morehave a business meeting or just relax this place is the vibe.

Update 10/2023 I'm…read morebeginning to think they built a bar to create the illusion of "our liquor license is coming next week". This charade has gone on for over a year now. At first it was endearing and hopeful, but I think it's a rouse. These empty promises are made worse by the enforcement of a local policy that you must buy one of their cigars from the humidor to actually smoke there (at inflated prices plus 40% tax), or buy a private membership. The 2 local goons sitting there made it perfectly clear I wasn't welcome unless I complied. As a business traveler just looking for good company and to enjoy a cigar would find zero value in that proposition. It's not surprising Nick's is empty. I don't predict a bright future here. I'll take my business to other establishments nearby that get the bigger picture and understand how the attract and retain business.

Great place, the guy there is nice warm and helpful…read more The place is quite for a good smoking experience. Definitely visiting again

Best place in WNY to enjoy a smoke! Great lounge, Very nice…read morepeople, and the employees are very friendly, welcoming and knowledgeable. tons of TV's free coffee and soda. The back of the store is Bocci,cornhole, a "very" reasonable bar both downstairs and up. Both the front and back are well laid out. Great price great location great experience!! I am a huge fan!

When I walked in there were 2 young girls (maybe late teens or very early 20s) talking with the guy…read moreworking there who was an orange-haired guy with umm...interesting.... facial hair in a hoodie. It wasn't very welcoming that all 3 stared at us. He was very short with us and acted like we interrupted something by being there. I was curious about joining their club and buying a sample pack. They were out of sample packs, didn't mention the lounge until I asked him if it was even open, and made zero mention of the club. I didn't even ask about club details because it wasn't the vibe I wanted to hang out in and spend money at with the welcome I got. He called another club for me to see if they had sample packs, was short with me, and was kind of like "be on your way so I can go back to whatever's going on with these girls" attitude.

Started going to TB as a somewhat newbie. The first "plus" was that I didn't have to become a…read moremember for the rare occasion that I may want to stop in for a cigar. TB simply requires that smokers make a purchase in order to use the lounge. Second "plus," you really couldn't find a nicer group of people. Lots of regulars here. Plenty of space, TVs, bar, all the usual but what seems a much more casual atmosphere than some other places. Ever changing cigar selection - Always nice to see what's new weekly, get the app and watch for sales, specials, and drawings. Sign up for your reward card, points add up fast.

I walked into the Tinder Box with literally ZERO knowledge about cigars, but was looking for a…read morewedding gift. The staff gathered the details of the gift intention and broke down all the considerations from mildness to country of origin and how to trim the cigar for use and how to enjoy. I ended up buying six individual El Rey Del Mundo cigars that they encased in a separate cigar box and loaded it with matchboxes and included the cap cutter. I had such a lovely experience and hope my family enjoys the tradition of celebrating the joining of families with a cigar!

I was not impressed with the humidor where the cigars were stored. For starters it's a small…read moreselection due to a number of boxes being empty or not replaced with a new selection of sticks. The humidor seemed very dry. The two sticks I bought were flakey and hard. Not a good way to keep customers intrigued and wanting to come back for more. I will try them again in the future and provide a secondary review and I hope it's better than this one.

Amazing atmosphere and high quality cigars. Perfect little spot for a cigar and spirit!read more