This will be my second time getting the full detail service for my 2021 BMW 330i. The first time was great this time not so great. [[HIGHLIGHT]]I've been coming to this location over the past 4+ years and I've have always had consistent top tier service. The crew is always super friendly and helpful.[[ENDHIGHLIGHT]] You can count on cars being lined up before they even open at 9:00 a.m.. I arrived at 8:55 a.m. on Sunday morning for my 9:00 a.m. full detail appointment. I was finally able to pull my car into the bay at 9:15am [[HIGHLIGHT]]Note: A lane for cars that have appointments would be great! That way appointments can be greeted and checked in when they arrive. But that's a nice to have :)[[ENDHIGHLIGHT]] Today they had complimentary coffee and powdered donut holes. Note: only powdered creamer. It would be great if there were a vending machine in the waiting area. An opportunity for the business owners to bring in more revenue as well. I really like that they have a comfy waiting area and complimentary Wi-Fi for those that wait for their vehicle. So great for the customers that stay and wait. When I get the detailed service it can take up to 2 hours. Today's detailed service was not my best experience here. It took approximately 75 minutes versus 120 minutes. And when I got in my car I understood why. There was still debris on my carpet, my console and cup holders were not cleaned my screens had fingerprints and were Dusty my whole steering wheel and dash areas were still dusty. My side view mirrors were still dirty, vanity mirrors dirty rear view mirror 30 and still bug poo on my rear windshield. [[HIGHLIGHT]]The most stressful part was noticing that one of the buttons on my steering wheel was missing. The manager did call me and he is looking for the button, if unable to find it he will order me a new one from Amazon. Great follow-up and customer service![[ENDHIGHLIGHT]] From my perspective, When you spend over $200 for a car detail you would think all of these things would be checked before the owner is called to pick up their car. I pay extra because I want those details taken care of. Instead I spent time inspecting the details and having someone help me clean these areas at the exit. [[HIGHLIGHT]]Not the best experience. I did send a note to management about this experience so they can ensure it doesn't happen to other customers in the future. Management did follow up promptly and offer solutions.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Based on my experience this time, I don't believe I'll be back for detailing, but I will be back for simple car washes. I'll be back because the service is friendly and great.[[ENDHIGHLIGHT]] read more

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I had a membership for the most expensive package. My car is brand new and when I went to get it washed, there was still bugs on my windshield and my dog nose prints on the windows. Bug spots on the front grill. The interior still had rocks by the petals and the same dust on the dash and by the radio. Not paying that much money for my car to still be dirty. The Wash Tub in Round Rock seems to be a slight bit better, but not by much. read more

I had my vehicle, detailed and waxed by the Wash Tub. I had a personal item that I had been missing for over a year and a half. My husband practically tore the car apart trying to find this item. I thought it was lost or stolen. Well, after the Wash Tub detailed my car, they found it. That's how I know that they are very thorough in what they do. [[HIGHLIGHT]]Thank you, Wash Tub!![[ENDHIGHLIGHT]] read more

!!!!!!!!!!!!!!Save your money!!!!!!!!!!!!!!!!!! Man did I get taken!!! paid $239 for a wash and full interior detail. lets start with the wash. Exactly what I would expect from drive through car wash as far as the road grime left around the accents such as fender guards and emblems some around windows and bumper. The did do a better job on the front getting the bugs off( I spent 8 minutes with a micro fiber clothe and cleaned up all these areas myself). Now lets move onto the interior that I paid an extra $189 for the full detail. The drivers seat still had a spot on it where something was stuck on the leather( I was able to remove in 1 minute with my finger.) the middle row seats still had grime on the front of the seat( I used leather cleaner and a micro cloth and was able to remove in 3 minutes). The dash and center consuls had dirt on them as if someone had wiped them down before blowing out the carpet. (It took me 5 minutes to wipe them down and remove the debris). The carpet you could visibly see the dirt on one of them, I showed the attendant and he started telling me that it was sand and that sand was extremely difficult to get out. I picked it up held it by one end gave it a little shake and we both watched it just fall off. he continued to tell me about how hard sand was to remove. We have not been anywhere sandy, but since I understand that sand can be a part of all soil compositions in different ratios I gave him the benefit of the doubt. When I went home I shook some more off onto a plate and rolled it up into a nice little dirt ball. it was in fact not sand just dirt. (I spent 20 minutes cleaning them with a house vacuum and shaking the mats with my hands and was able to remove what they couldn't, as well as reinstalling the mats correctly, which they did not do). [[HIGHLIGHT]]The attendant did offer to re-vacuum the carpet to attempt to get "that difficult sand"(regular dirt) out but after listening to him make excuses I was more interested in testing his honesty and professionalism by seeing what it would take for me to clean it.[[ENDHIGHLIGHT]] For those keeping track it took me 37 minutes 3 rags and one household vacuum to make my car look like I expected after spending $239. read more

I have been there 3 times and each time I was very pleased with the service. I don't know why there are so many negative reviews.

Seeing lots of negative reviews and just wanted to share my experience. First of all, this is an expensive wash but it's because it's full service. Vacuum, wash, interior wipe and tire shine. This was is $31. That's okay with me because I have to do absolutely nothing except wait 20 minutes in their lobby which is clean, smells nice, and offers free coffee. The first time I went, the teens working there didn't vacuum my car out very well and this did frustrate me because at that price point, the service needs to be great. [[HIGHLIGHT]]Came back today for another wash, mentioned to the manager (John) that it wasn't done well last time. He made a note, literally, on the window for a manager to check my car when done.[[ENDHIGHLIGHT]] I actually had a manager (Armando) tell me to wait a few more minutes so that he could check it. This time it was perfect! Feeling excited about my nice clean car and feeling like I got the service that I paid for! [[HIGHLIGHT]]I just have to say, many are quicker to write a negative review than to actually approach a manager with a problem. All it took was a gentle mention of a previous issue to John and he was able to make sure the job was done better this time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]No business is going to be perfect but if you can offer criticism kindly, I think you'll find most places will make it up to you.[[ENDHIGHLIGHT]] Thank you wash tub. You'll have my business and my good reviews always! read more

Poor vacuum job in the inside still dusty and steering wheel wasn't cleaned. [[HIGHLIGHT]]Highly disappointed, first and last time using.[[ENDHIGHLIGHT]] Georgetown read more

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Let me start by asking if anyone else wonders why there are only a few full service car wash places in Texas? Many of you may be transplants and know what I mean. I took a moment to think about this, in the shade, while my car was being dried. 1. Do you want to take the time to wash your own car in the extreme temperatures they work in? 2. Did you know that they rarely get a decent tip? 3. Do you think they have a line of job applicants that want to work under those conditions for a paycheck that wouldn't cover your coffee habit? A job, I and many others really don't want to or can't do. Good employees are hard enough to find for a fun job, let only a physically demanding one. I give thanks to their amazing hard workers who try to do the best job on each vehicle. They really do care! [[HIGHLIGHT]]If something is not up to par, they will and do make it right. All you need to do is say something[[ENDHIGHLIGHT]]. I know you're busy, but instead of leaving bad reviews behind a screen, give them a chance to make things right. And no, I'm not affiliated with and don't know anyone at this business. read more

Wish I would have read the reviews before coming here. I paid for the minimum wash and vacuum (around 20 something dollars) AND I left a $20 tip. Guess I should have waited and walked the car first. Literally smells like they sprayed something and that was it. $40 down the drain and now I have to clean it myself. DO NOT GO HERE. If I wanted a half wash I'll go through HEBs laser wash. LAZYYYYYY read more

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Today was my first time coming to this place and it will be my last. I asked a full interior and exterior detail and after 3 hours of waiting was left with dirt and tree debris in the bed of my truck, dirt in my center console, milk still splattered on my rear window, and trash left under the seat. i also i asked for an air freshener and did not receive that. For spending $250, i expected it to be detailed properly. read more

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If they didn't have bad standards they'd have no standards at all. They consistently fail. After having a membership and a year of chances, we quit. Terrible quality, terrible value, and terrible wait times. How does it take them SO long and only do half the job (and that's being generous)? Got fed up having to return and have them do the job they were paid for in the first place but didn't. It's a never ending frustration to simply get what you paid for.... a clean vehicle. read more

I won a $27.00 coupon for wash tub in Georgetown, I got my free wash today and was a joke, the worst car wash job. Driver Floor mat was dirtier than I come with. They didn't clean front windows, did a half ass job vac. Floor, bugs all over front. I sat there waiting for a long time, no one let me know my Truck was done. [[HIGHLIGHT]]They parked it way over to side[[ENDHIGHLIGHT]] .WTH will never go back. read more

11/15/24 @ 11:2am. Assoc: 65326 Sales: 46402 Service: Package Wash 2 and Ultimate Wash. My 1st time at this facility and unfortunately will be my last. [[HIGHLIGHT]]As I drove up I was greeted by a nice lady. Very informative and kind[[ENDHIGHLIGHT]]. For $35.00 the inside of my car should have been wiped down. There was obvious spots of dirt on the inside door panels. The seats had not been wiped off. The rubber mats were vacuumed but still looked dirty. I'm very disappointed. Definitely need some training and a supervisor needs to verify the work performed. read more

Still had garbage under driver's seats (empty water bottle, post it note) kleenex, cigarette butt and crumpled receipt in recess of driver's door. Doors still had smears of sunblock on them, I really thought they would have been wiped down. I waited over a year from receipt of gift certificate to have my car cleaned on the inside. I removed all shopping bags and various items from my car. There wasn't that much garbage missed but this stuff should not have been missed at all. It wasn't vacuumed really great either. Back hatch area looks dusty. This was a gift certificate for my birthday, and it was not I who brought my car in, or I would have seen what was left behind. Won't be using again. read more

My husband had my suv cleaned for Mother's Day. They didn't pay attention to detail. They folded up the seats and didn't vacuum the back of them. Some of the stains were forgotten/ mirrors, door details ext, It's like two people cleaned each side of the car. One is significantly better than the other. We paid over $300 for the services and I just don't feel like it was a value. Is it clean, yes. Is it detailed, no. I don't think we'll be back. Well try our luck with a mobile person. read more

I decided to go wash my car for the very first time. So I went there, yeah, they greeted me really good. And everything. They said it was going to be maybe 1 or 2 hours so I went walking to the goodwill, when I came back. They still weren't done. It took them 4 or 5 hours, I think 5 hours and I was not happy with the service at all so I took it back. And I told him what was wrong with it, you know, and that they didn't vacuum. And they didn't know how to do that. It wasn't, I was not happy so then I took it again another time, and I told them they said they remembered me, but then I told them about the vacuum and I showed them how to do it. And whatever I had to wash my own rims. My car looks way better so I canceled my membership. $20 for the membership and I only took it twice. I would not take it there again and I don't recommend it, I'm sorry I just don't. I'd rather do it myself. Or pay somebody from out here to do it? And I'm pretty sure they'll do a good job and then tip them on top of that. I'm sorry I wouldn't recommend this place at all. And I'm not the only one that has gone of my friends and they said the same thing when they did it, he said, well, I remember you and then I said, well, what's that there was AAA spot with still the bird poop on my car. So no , not happy with it , and it will never go back read more

I cannot say enough nice things about this car wash! They really took good care of me! Camille and Nick are the greatest! I pulled up and explained what I needed to Camille and she made sure I got exactly what I needed. I needed a detail because someone puked in my backseat. She told me it was a biohazard and would be costly. I told her my budget and she gave me a great deal! It took 3 hours for the detail. Nick was an expert when it came to my detail and he gave me so many details about the car. I really appreciated it! I only was able to tip him $43 but he was so appreciative which was really nice. Because of those two, I will be a returning customer! I felt very taken care of. read more

I love The Wash Tub! The employees do a great job and If they miss something they correct it quickly. Hard working in the cold or heat! It's worth the price and one less thing to do in our busy schedules. [[HIGHLIGHT]]I appreciate them![[ENDHIGHLIGHT]] read more

I've come here twice for a car wash (the gleam wash) and both times were great! they hit all my carpets with a vacuum and got stuff out that i haven't been able to get out in months. the wash was pretty standard but they towel dry your car which prevents the water spots. they also cleaned the dash, console, and all the windows (inside and outside) so it left my car feeling new. definitely worth the cost! read more

The Wash Tub - car after the gleam wash - Car Wash Near Me - Georgetown, Texas

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[[HIGHLIGHT]]Today is the first time I've come here and there is no lines.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I thought for a Sunday they would be super busy.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I have been coming here for over six years.[[ENDHIGHLIGHT]] There's times when you have to let them know they missed something. They offer detailing as well as basic wash. I always buy the coupon book to save money on the washes. read more

Went for ceramic wax Great job by the team They missed a couple of spots but corrected all issues quickly read more

I was in yesterday with an extremely dirty pickup truck. They did an excellent job with what I gave them to clean up. [[HIGHLIGHT]]Thank you to the person that did the detailed cleaning on the inside.[[ENDHIGHLIGHT]] She definitely worked hard and made it shine! read more

Very disappointed with the service at this location. When we first drove in, [[HIGHLIGHT]]the sales advisor was beyond rude and extremely unhelpful.[[ENDHIGHLIGHT]] We spoke to another manager who told us he's normally at the round rock location. The inside of the car was barely touched and they had to redo it. Won't be returning and way overpriced. read more

I've been here a couple of times now and gotten the Ultimate Wash. In my opinion it's a much better service than the places where you stay in your vehicle and do the vacuuming and cleaning your self. For around $30 the Wash Tub vacuums, washes, wipes down interior, does tire shine and exterior trim shine all while I wait inside in the air conditioning. It's always at least $25 at more other places for me to get the wash I want but i stay in my car and I have to vacuum and wipe down. Same person checked me in both times and he is friendly, helpful and knowledgeable. My one complaint is some employees working inside were talking/flirting which doesn't bother me except their language was not always professional and there were customers/kids in the area. read more

I spent $29 on a full service car wash, and they didn't even wipe down the dash or clean around the shifter. The windows were spotted, bird poop remnants on the front windshield, below average vacuuming job, and they also didn't wipe off the data screen. I'm not sure on what planet this qualifies as a full service car wash, but next time I'll do it myself! I'm giving one star to the nice lady running the cash register inside. She was very efficient and welcoming. This is a sorry excuse for a car wash, and I'm baffled by the crowds that seem to flock here. read more

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Paid $169 for a complete detail of the whole car. Inside and out there are still unclean portions inside that were never touched. Plus there was road tar left on the outside of my car. What rip off! read more

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Absolutely DO NOT recommend this place. What a joke! I just paid $35. Left my car there while I ate lunch and they parked it. I picked it up and gave a $20 tip and drove to HTeaO. When I got out of my car, I realized they hadn't even touched my rims or wheel wells. They barely dried it and there was dirt along the bottom and in all the edges. I cleaned the back part and decided to take it back. [[HIGHLIGHT]]Upon arrival I was told to speak with the person who dried my car (Gilbert). I explained myself and told him not to worry about the rear since I had just cleaned that part. My rims and wheel wells definitely needed attention though[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Gilbert proceeded to question me about whether I had really cleaned the rear myself and asked me what rag I used and wanted to see it. I was appalled, and pulled it out of the back of my car. He asked if all the dirt I mentioned was on that rag...I answered yes. He smirked and walked away.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I talked to a manager who was finishing my rims but he didn't seem concerned.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Left a message for the general manager.... NEVER AGAIN![[ENDHIGHLIGHT]] read more

Always have good service. Staff is conscientious and goes the extra mile. [[HIGHLIGHT]]If I have a question about my car's cleaning, they have great attitudes and work to make it right[[ENDHIGHLIGHT]]. read more

Amazing team of employees that from check-in to check-out are courteous and professional every time. Managers Tim and Kevin always take time to answer my questions to ensure I get the best service. They have kept my vehicle looking like new inside and out for 6 months now. Best full service car wash I've used ever. read more

The only negative was the time waiting in line, but they were very busy. The actual wash and clean time wasn't bad, the inside and outside were beautiful. I hadn't washed it for a month so the outside was horrid before. Everyone was pleasant as usual. I have a membership so I go there often because of the great service. read more

I went in to have my car serviced. After they finished they handed me the keys and pointed to a tire saying it's flat and shrugged their shoulders and said go to a gas station. They also did a horrible job detailing the inside. It was more than an hour from closing and they were unable to do it. Unless you want damage done to your car, do NOT go there. read more

I am a long-time customer of the wash tub and have been buying books of car wash coupons for for Christmas for my family for years. This year you guys have made it a little bit more difficult for me. I wanted book of full service car wash with tire shine Or I would've purchased the $39 a month for three months for unlimited but unfortunately you guys need the license plate Which I did not have. There was another service where she would've had to pay four dollars each trip, all I wanted was for her to come in and get a full service car wash with tire shine and not have to pay anything. I end up having to buy a variety of different car washes instead of the same one every single time. This change is not for the better guys. read more

The Wash Tub - Williams Drive Wash Tub in Georgetown. - Car Wash Near Me - Georgetown, Texas

Paid for a detail and they didn't even vacuum the carpet. Last time they forgot to lift the seats and missed the entire second row. Shame on me. Won't be back. read more

I am very impressed by this place. It was my first time here. They were very organized in their systems.

My first time at the wash tub, got the #2 due to The #3 was unable because of COVID. All good everyone was nice up Untill I got to the front to pay my wash. Assoc:52220 / Sale: 47631 I didn't get your name because your name tag was covered but I have to say RUDE. Sour face when she charged me and even when she was attempting to sale me the coupon book which I would had bought if you would had been nicer too me. I'm not Sure how can someone not like you without knowing you I attempted smiling at her and Major sour face returned. For being the image of the company you truly created a unpleasant time for me. The wash overall is good, the staff outside in the hot sun have smiles and more manners then the people inside in the AC. Not sure if I would come back. read more

The Wash Tub - Car Wash Near Me - Georgetown, Texas

Thanks for continuous quality service! Really appreciate your car wash service. Our truck looks like new inside and out. read more

Waste of time and money!!! Paid for the Ultimate Wash... the inside looks pretty much the same way before cleaning. There's dirt, crumbs, sand from a recent trip. My car is less than a month old so it shouldn't be too hard to pick up things with a vacuum cleaner. The inside wasn't wipe down either! The exterior had streaks everywhere, tires were dirty and on two of the tires only half of the tire was shiny... I will not visit this place again, you are better off going through a drive through car wash and vacuuming yourself! ‍ read more

Carpet was not vacuumed thoroughly. Prices are not clearly marked of detailing and when they try to tell you, you can't hear over the equipment. You get a flyer inside with the prices but have to add up the details. [[HIGHLIGHT]]General manager was uncaring when expressing issues.[[ENDHIGHLIGHT]] Very disappointing. I have to vacuum my car after paying for it to be done. read more

they left leaves in the back of my SUV. they only cleaned the middle of my wheels and the vacuum job could have been done better by a 6 year old. Crumpled paper trash still in the doors and it looks like they failed to even try to dust. The outside that got washed was good but I could have done that for 5 or 6 bucks at a drive through. Their prices are too high for this kind of service. read more

I can't possibly explain exactly what a great customer service experience I had with Washtub here in Georgetown . After a rough trip this summer in Santa Fe, the car was pretty scratched up and I asked if they could detail some of the scratches out, and they assured me they could.well it took them nearly 3 weeks to find the touch up paint for my Mercedes-Benz, to do all the buffing and touchup all the scratches. They detailed the exterior and interior of my automobile, and when they were through the job wasn't just good it was magnificent. I can't thank Tim enough for his attention to detail. Thanks Gang read more