Great customer service and pleasant when called and visited. Needed my watch battery replaced,…read moredidn't take long and price reasonable.

Glad they helped my mom (with dementia) change a watch battery for $28! She couldn't wait for me to…read moredo it!

I love the place to do tag work quick and fantastic service I will continue to use their service as…read morelong as I live there

Went to replace a battery under warranty. Lasted less than a year!!! They refused since i didnt…read morehave receipt when other stores can find it looking up my card. Never again. Plus they raised their prices!

Came here to get a couple of my watches sized. Very affordable watch repair. She charged $5 per…read morewatch to take off a couple links. The attendant was very friendly and very prompt, she does the watch repair in front of you. Will definitely return for more of my jewelry repair needs.

So I went in to see how much it would cost for me to get my ring fixed because I popped a…read morediamond..it is one of the tinier diamonds in my ring but it was bugging me so I wanted to get it fixed..he said it would cost 45 bucks so I said..lemme think about it..well he then said for another 50 he'd re-dip my ring and polish and clean it so it looks brand new..and if I wanted the wedding band done too so one doesn't look better than the other he would do everything for 100 bucks..i said that sounds awesome I'll come back tomorrow and get it done..well I couldn't wait 5 minutes later I walked back in and said okay I'll just get it done now cuz knowing myself I'll get busy or forget or talk myself out of it..one hour later I picked up my pretty ring and oh my goodness sweet lord in heaven..it sparkled so bright my eyes hurt!! I don't think it looked this good when I first got it!!..they sure do have a way with jewelry here..they are fair, quick and precise. .i love this place will definitely be back!!

Had a great experience with this family owned business. Dan repaired, cleaned, and oiled my three…read morechiming clocks.

Unfortunately, I wan't available to be present when the service man came to service my 45+ year old…read moregrandfather clock, but my grown son was. My son was VERY impressed with him. He not only serviced my troublesome clock, but also, took care of another grandfather clock and took another clock to the shop to fix. If you need clocks worked on, DO NOT HESITATE, CALL EBERT CLOCKS!!

I went in last Saturday to have a stone re-set into my earring. Paul wasn't in, but Terry was there…read moreand was a huge help! He was very personable and was able to fix my earring in no time at all! I had a great experience and I would recommend the business to anyone with jewelry needs!

I've been using them for years for repairs and sizing. No matter what the item it is always done…read morewell and for a reasonable price.

We have had a family jeweler for many years in downtown Cleveland. Still love them as they are…read moretruly iconic to us, but Basch Jewelers is right up there with them in so many ways. Love the new building, and can't say enough about the customer service. Donny listens, understands what you want, and delivers all while knowing he is doing what is right for you. Looks glitzy inside with all the lights, which I am happy to see, but the service is where it is at. And the service and product is what you will get at Basch Jewelers.

TLDR: Do not trust them for watch repair!…read more A watch that my wife bought for me stopped working, so I brought it here for a battery change. They tried to change the battery, but the watch still wouldn't work... they told me that the watch was "totaled" and beyond repair. They were the only people to have ever opened the back of this watch. I took it up to Chester's in Parma, and he immediately asked if someone else had worked on the watch before. He showed me that "whoever" tried to change the battery had ripped out a few components, actually showing me what the missing pieces were... Don Basch broke my watch, then claimed it was unfixable. Chester fixed my watch same-day, it's working again! Not giving 1 star because the storefront is nice and clean, people are friendly, and they did a good job cleaning my wife's wedding ring.

I needed the metal bracelet sized on my first ever mechanical watch. I decided I wanted to take my…read morenew timepiece to somewhere besides the usual mall jewelry kiosk that I've visited in the past for similar services. After briefly searching Google, I discovered Best Time Watch Repair. Their location is convenient on W. Market across the street from Whole Foods 365. Joshua was friendly, professional and easy to talk to. He removed the links from my watch, sizing it perfectly on the first try. Joshua and I discussed mechanical watches, proper watch maintenance and even the challenges of operating a small business. I'm happy to have found this company and looking forward to the opportunity to doing business with them again.

This is March of 2026 as of today this business have not returned my watches that was in for…read morerepair. When I stopped in to pick them up, they couldn't find them. The lady behind the counter said she didn't know why she couldn't find them. Then she found one them. I told her I'll pick that one up she said I couldn't. I asked why and she couldn't give me a definitive answer. She said she would check with the owner and get back with me. I never heard from her. They are stealing valuable time pieces from people. Reporting to BBB doesn't do anything. They will not let me pay for my watches. Don't let these guys repair anything of value. They're a business of thieves. Shame on this business may it be cursed by the Universe for bad business practice.