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    Diamond Castle

    5.0 (2 reviews)

    Services - Diamond Castle

    Jewelry cleaning

    Jewelry repair

    Watch cleaning

    Watch part repair

    Diamond Castle Jewelry Photos

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    7 years ago

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    11 years ago

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    Squirrel City Jewelers - resparkled - replated/dipped tightened

    Squirrel City Jewelers

    (3 reviews)

    My partner and I brought in two rings to be resized. We were told it would take about three weeks…read moreand that we'd be contacted when everything was ready. We never received a call, so I called on February 28, the day we planned to pick them up. I was then told the job wasn't finished because of the engraving inside my partner's ring--even though he had clearly said from the beginning that it was fine if the engraving disappeared during resizing. After we repeated that it was fine, we were suddenly told to come in within a few hours. The other ring was mine, and it still didn't fit properly. That day, my partner asked for a very small adjustment--between a size 5 and 5.5 (around 5.25)--because 5.5 was loose and 5 was too tight. The tall female staff member said finger size can change with the weather. I understand that, but I was genuinely worried it could slip off when washing my hands. She told us to come back on Wednesday. When I returned on Wednesday, it honestly didn't feel resized. When I asked about it, the male staff member sighed and told me to "wear it for a week and come back if it still feels loose." He also said he could resize it down by a quarter size and wouldn't charge me for it. That left me even more confused and frustrated--if it could be adjusted that quickly, I don't understand why I was told to wait until Wednesday in the first place. Overall, the communication was poor and the service felt dismissive.

    Recently we visited Squirrel City Jewelers, a fantastic small business in downtown Kent. ( I live…read morein California, but my Fiancé went to Kent State) I needed to have my engagement ring and wedding band prongs checked and re-plated. My first experience with the shop, I was gifted a custom necklace by my fiancé, made by the owner, Michael, over a year ago. Michael's attention to detail and craftsmanship is incredible. He was given free rein to design the necklace, using "hummingbird" as the inspiration. His vision, personal touches, and artistic vision made the piece truly stunning. Not only did Michael revive my engagement ring back to brand new sparkle, I was obsessed with these adorable skull pearl earrings (I found out also made by Michael). The whole team at Squirrel City Jewelers are friendly, knowledgeable, and passionate about their work. If you're looking for unique, personalised, high quality jewelry- that highlights independent artisans Squirrel City Jewellery is the spot. They offer a unique range of handcrafted one of a kind pieces, inspiring for any style. I will wait until I travel back to Kent to have any jewellery repair or add to my unique collection. Definitely will not be buying from any chain stores anymore- after my experience here. Thanks SCJ!

    Swiss-American Jewelers & Watch Repair

    Swiss-American Jewelers & Watch Repair

    (5 reviews)

    $$$

    My wife and I met with John and she picked out a diamond and mount for her wedding ring upgrade. I…read morewas originally quoted a couple of days to complete, then it was a week when we ordered it. Two weeks later I stopped in after hearing nothing from John. Was told it was next in line to be done, and the next day it was done. We picked up the ring, but were told the appraisal was not ready. I was told to have my insurance company contact John via e-mail and he would forward the info to the insurance company so we could receive a quote and insure the ring. The insurance company never received the information it needed. Two weeks go by and I stopped in the store again and asked for the appraisal and diamond report. He said he was behind on his paperwork but to have my insurance company contact him. I said I already did that and my wife is afraid to wear the ring because we still have no insurance for it. He apologized and said he would get that appraisal done right away. That was over three weeks ago and still nothing! Frustrated with multiple requests for the appraisal and diamond report, and wanting to wrap up this already five week old transaction, we ended up paying for an appraisal from another local jeweler which was done in one day! Wouldn't you know it the appraisal was for less than we paid for the ring.But at this point whatever, we insured the ring and are putting this bad experience behind us. We have since heard of similar bad experiences with this store from others. Buyer Beware.

    Cleaned and fixed an old wall clock. Very prompt, and fair priced. I am an advocate for small…read morefamily owned businesses.

    Diamond Castle - jewelry - Updated May 2026

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