Owner is knowledgeable. Knows what he is doing but is very rude. Very arrogant. Not sure what…read morehappened to deserve his rudeness anytime I have been in there. Has done work on watches and changed batteries in the past for me but I'm not going to be made to feel like an intrusion or that he's somehow doing me a favor with gracing me with his skill to change a watch battery or fix a watch. Didn't have a scene or blow up but I will never go back there again, nor would I recommend it. He definitely knows what he is doing and does quality work....just not worth the hassle of his personality...John Tsangos jeweler does the same types of work on watches....TSANGOS super friendly.... It's just a much further drive for me.... Tsangos prices are much more reasonable as well... just my opinion.... Maybe others have different experiences...thanks

This business was one of few that replace batteries in Fossil watches. They turned it around in an…read morehour and there two people in line in front of me. Fast, cheap and polite. I will be back and recommend them.

This is March of 2026 as of today this business have not returned my watches that was in for…read morerepair. When I stopped in to pick them up, they couldn't find them. The lady behind the counter said she didn't know why she couldn't find them. Then she found one them. I told her I'll pick that one up she said I couldn't. I asked why and she couldn't give me a definitive answer. She said she would check with the owner and get back with me. I never heard from her. They are stealing valuable time pieces from people. Reporting to BBB doesn't do anything. They will not let me pay for my watches. Don't let these guys repair anything of value. They're a business of thieves. Shame on this business may it be cursed by the Universe for bad business practice.

If you want to be angered for 18 months this is the place to go. If you want to have to pay a large…read moreransom to get your clock back, please go here. Worst customer service in Summit county. Josh has no idea how to run a business. None. You have been warned!

Had a great experience with this family owned business. Dan repaired, cleaned, and oiled my three…read morechiming clocks.

Ebert's fixed a family clock for my father's birthday. Friendly and a great communicator. Thank…read moreyou

My partner and I brought in two rings to be resized. We were told it would take about three weeks…read moreand that we'd be contacted when everything was ready. We never received a call, so I called on February 28, the day we planned to pick them up. I was then told the job wasn't finished because of the engraving inside my partner's ring--even though he had clearly said from the beginning that it was fine if the engraving disappeared during resizing. After we repeated that it was fine, we were suddenly told to come in within a few hours. The other ring was mine, and it still didn't fit properly. That day, my partner asked for a very small adjustment--between a size 5 and 5.5 (around 5.25)--because 5.5 was loose and 5 was too tight. The tall female staff member said finger size can change with the weather. I understand that, but I was genuinely worried it could slip off when washing my hands. She told us to come back on Wednesday. When I returned on Wednesday, it honestly didn't feel resized. When I asked about it, the male staff member sighed and told me to "wear it for a week and come back if it still feels loose." He also said he could resize it down by a quarter size and wouldn't charge me for it. That left me even more confused and frustrated--if it could be adjusted that quickly, I don't understand why I was told to wait until Wednesday in the first place. Overall, the communication was poor and the service felt dismissive.

Recently we visited Squirrel City Jewelers, a fantastic small business in downtown Kent. ( I live…read morein California, but my Fiancé went to Kent State) I needed to have my engagement ring and wedding band prongs checked and re-plated. My first experience with the shop, I was gifted a custom necklace by my fiancé, made by the owner, Michael, over a year ago. Michael's attention to detail and craftsmanship is incredible. He was given free rein to design the necklace, using "hummingbird" as the inspiration. His vision, personal touches, and artistic vision made the piece truly stunning. Not only did Michael revive my engagement ring back to brand new sparkle, I was obsessed with these adorable skull pearl earrings (I found out also made by Michael). The whole team at Squirrel City Jewelers are friendly, knowledgeable, and passionate about their work. If you're looking for unique, personalised, high quality jewelry- that highlights independent artisans Squirrel City Jewellery is the spot. They offer a unique range of handcrafted one of a kind pieces, inspiring for any style. I will wait until I travel back to Kent to have any jewellery repair or add to my unique collection. Definitely will not be buying from any chain stores anymore- after my experience here. Thanks SCJ!

My wife and I met with John and she picked out a diamond and mount for her wedding ring upgrade. I…read morewas originally quoted a couple of days to complete, then it was a week when we ordered it. Two weeks later I stopped in after hearing nothing from John. Was told it was next in line to be done, and the next day it was done. We picked up the ring, but were told the appraisal was not ready. I was told to have my insurance company contact John via e-mail and he would forward the info to the insurance company so we could receive a quote and insure the ring. The insurance company never received the information it needed. Two weeks go by and I stopped in the store again and asked for the appraisal and diamond report. He said he was behind on his paperwork but to have my insurance company contact him. I said I already did that and my wife is afraid to wear the ring because we still have no insurance for it. He apologized and said he would get that appraisal done right away. That was over three weeks ago and still nothing! Frustrated with multiple requests for the appraisal and diamond report, and wanting to wrap up this already five week old transaction, we ended up paying for an appraisal from another local jeweler which was done in one day! Wouldn't you know it the appraisal was for less than we paid for the ring.But at this point whatever, we insured the ring and are putting this bad experience behind us. We have since heard of similar bad experiences with this store from others. Buyer Beware.

Cleaned and fixed an old wall clock. Very prompt, and fair priced. I am an advocate for small…read morefamily owned businesses.

Dana was great to work with. She's knowledgeable, professional, and took the time to walk me…read morethrough my options without any pressure. She paid close attention to details and made sure everything was handled correctly from start to finish. The whole experience was smooth because of her, and I'd definitely work with her again. Cannot wait to work with such an amazing jeweler again.

The best jeweler! They recreated a ring that I got some years ago. That was very sentimental to me…read more Great people

Blink and you'll miss it. Nice guy though and very knowledgable. Replaced my band and added a link…read moreall at very reasonable prices. Had a lot of good info for me.

Went here out of suggestion from my local jeweler. He said this guy was the best in the area. I…read morebelieve him. This guy knows his stuff. Very pleased. Very affordable. Just needed a battery replacement and a few watches resized. It was easy to miss this place and it's pretty run down. But if you want a local expert. This is the place.

Extremely knowledgeable, timely, thorough service and very respectful of our home!…read moreHighly recommended!!!

Came in as a walk-in to get a watch battery replaced, and I was greeted immediately. Friendly…read moreservice, professional, and very quick. In and out within 10 minutes. Can't imagine a better place to get a watch or clock fixed. I would honestly pay a little extra for this kind of service, but the price was lower than I expected as well.

This a complete "gem". Great service for a watch repair evolved into a treasure hunt of unique…read morepieces of jewelry. The service my significant other and I received was impeccable. This now will be go to Jewelry store.

I have had a number of music boxes repaired there over the years. Most recently last week -February…read more9th 2021. The owner is very conscientious and skilled with the work that he does. Most congenial man and always a pleasure to do business with him. He also sells and repairs watches and clocks both modern and antique as well as sundry other jewelry such as gold and silver chains. The store is open on Saturdays and some other weekdays and it's best to call ahead for hours.

Wonderful family, helped me in a crisis after another jeweler ruined and melted down a family…read moreheirloom from my grandmother. Finaly have the ring I wanted. They made time to help me design and walked me through every process.

My experience with this charming, family owned business started with a referral by my high school…read morebest friend's mother. I wanted to propose to my girlfriend in two weeks for New Year's Eve and was scared a jeweler wouldn't be able to make my deadline, much less get me a good product. I must say I was wrong. The Cevasco crew sold me a beautiful diamond at an untouchable price (as later quoted by another jeweler when I was looking for a ring to mount the diamond in). They were patient with me, gave me an amazing price, and even mounted and appraised the diamond into the ring I bought elsewhere. It's family owned and they'll treat you like family when you go see them. Thanks guys! She said yes by the way and LOVES the ring! Jerry