I had a system put in...too small. The upgrade was not done by Corey (the owner) and it is not…read moreworking. I am hoping they follow-through. At this point, I am not happy.

This is the first time in 30 years that we've run out of water in our cistern which is adjacent to…read moreour house. The catchment water tank at the bottom of our property is totally full but the pump to bring the water uphill to the cistern wasn't working so we ran dry. We're still on a waitlist to get water hauled in by truck; which is VERY very expensive. I found Pacific Blue Catchment on a Google online search; I called and left a voice message explaining the problem. They called back almost immediately and came over within less than an hour! Cory was here for at least 2 hours and could not have been nicer or more helpful. Just such a really nice person and totally genuine. I was dumbfounded; this is the best service I've ever experienced by any company in all my years here on the island. The problem is a multi-faceted one and until we know if we even have electricity working down by the tank, nothing can be fixed. Cory sourced the best Electrician to do this kind of job for us and we hope to meet with him very soon. It's not going to be an easy fix but I have complete and full confidence in Cory to work with us to fix this major problem. Although there could be some other folks who could possibly troubleshoot your problem I personally would not choose anyone other than this company. I am that impressed. Will post later as things get resolved.

After a misfire with another catchment service that proved unreliable, I tried these folks based in…read morepart on positive Yelp reviews. Over the past year and a half they've cleaned my tank, installed a Quantum filter and helped out with a couple of other small issues. The service is always excellent, the prices reasonable, and they respond quickly. Other than one small misfire when they misread my address, every interaction with them has been trouble-free

Excellent service & Mike goes over & beyond! Very reliable & honest. Cares about people in general,…read moreespecially his customers & won't try & take advantage of you!

What an incredible business this is! I contacted them due to some issues I'm experiencing with my…read moreown catchment tank. After just a few seconds of chatting, we both came to the realization that I had no idea how my own catchment tank worked. Instead of taking advantage of a customer like me, Archer helped me- free of charge- and pointed me towards all of the many resources this establishment has created in order to help locals have clean water and understand how they can achieve that goal while having a catchment system. I've spent all day learning and I am SO VERY thankful! I will absolutely turn to this business to purchase supplies and add upgrades to my tank to get the best water possible for my family. THANK YOU Uncle Tilo and THANK YOU Archer! I can't express my appreciation enough and I hope to meet you face to face soon to pick up some upgrades Mahalo nui!

Highly recommend Uncle TILO's for all of your water catchment needs. He educates through a free…read moreclass held once a month to all those on well, municipal and rainwater, catchment systems and innovation in water disinfection for drinking and household use.

Came here to refill my 5 gallon jugs. Never been before. Typically I went to The Water Store until…read moretheir prices got out of hand, then have been going to either grocery stores (Safeway, Times) or Walmart for drinking water. Store is on Alamaha a block or so behind the Minit Stop on your left. Parking is a limited at the front but there's lots of parking along the side of the driveway and behind the building. Don't let it deter you. I was happy to see a few things. First, their prices are reasonable. I want to say maybe $0.65 a gallon for filtered drinking water. They also have alkaline available. Second, the store is well staffed and maintained. Plenty of stations, all were clean, water on the floor was promptly mopped up with wet floor signs, cashiers were friendly and fast. Finally, I always enjoy when they have carts available to wheel your jugs to your car and they had several. If you're into merchandise, they sell water jugs and tshirts too. I will probably be going here from now on for a few reasons. First, I don't have to guess if the machine is gonna be working. It's faucets and they all work great. Both Walmart machines weren't accepting any bills today. Second, it's clean. One time I used a machine at Times in Kihei and there was vomit in the drain (probably a nearby local alcoholic unhoused person threw up in it; I reported it to the owner but was not contacted back or thanked). I remember the last time I contacted this company about their water machine in Kihei taking a dollar of mine, the owner quickly called me back, apologized and Venmo'd me the amount I lost. Their owners care about the customer experience. Finally, as stated before, the prices are reasonable. The Water Store at Maui Lani last I went was charging nearly $18 to fill three 5 gallon jugs. I'm glad this company hasn't gouged the prices that badly. Keep up the great work, Island!

Very kind and attentive staff. We filled up water today and I made my mother pay for it since…read moreshe's kupana status hehe lol. So we got a good deal. The water we get is really good we enjoy it. We fill up every other week. They also have a card stampings system . So buy some water so you can get some free

Super satisfied with George who came to fix our softener system today which needed a new seal…read more(original install by AAA Bestwater Co in 2018). Besides quickly performing the fix, George was very patient to educate me on this technology. He even noticed the settings we were previously set up with weren't optimal and thoroughly explained why.

Responsive, professional & very willing to work with you to get the services you need. Did the…read morewhole house system & love it! Hard water was super bad but not a problem anymore. Thank you Hawaiian cool Water!

WOW ! finally got our air water machine. I have never seen such an awesome idea. We absolutely LOVE…read moreit ! the water tastes better than any we have ever had. NEVER have to buy water again ! Drank some store bought water the other day. I could taste the plastic. hate to admit it but it was definitely worth the wait. as far as cost goes to me drinking the best tasting and safest water on the planet is more than worth it !

Guys were nice and helpful yet Overpriced UV bulb at 100.00 Should be a little over about half…read morethat price and still make a respectable profit. Needed it immediatly and paid the extra price for convienience...

BEWARE! STAY AWAY! I bought a hot tub that was a "plug &…read moreplay" meaning can be used with a 120v outlet. I had an extensive conversation with Kyle / salesman - was told that it's not a problem and cord was included. After it was delivered it had only a 240v cord. Called Kyle and he said in Hawaii they only come with 240v cord. At no time in our conversation did he say that I needed a 240v line and needed an electrician to come out. What a liar - that was never stated. Just said anything to make a sale. Don't do any business with these liars!!!!