My Air conditioning went out on a Saturday night, we were all so hot by the morning and I had to…read moretry to call someone out to fix it on a Sunday. I called 3 different places, the only one who answered was Mike from Kona Air Conditioning. He was so professional and friendly, he knew it was around 83 degrees and humid, and he said he would be out within the hour!! On a Sunday! I cannot tell you in words how much I appreciated that he came out so soon, And he fixed it within the hour!! :) There are not many businesses like you in this world today! Thank you, thank you, thank you!

We absolutely 100% recommend Kona Air Conditioning! They are the highest quality professionals,…read morethey listen to your concerns and focus their solutions on your key issues, budget, needs, etc. That said, Desmond does a good job of educating his clients on options! After all they are the professionals so plenty of options to share! Katie who handles the office, scheduling, client questions...is absolutely awesome as well! We had an air conditioner that had been out of commission for awhile, we had used one contractor who did an expensive patch fix that did not last (it seems that he did not do a complete review of our system and had not fully assessed or even looked at the equipment in our attic) which was quite unfortunate and rather costly, to the contrary Desmond with Kona Air Conditioning took a really good look at the whole system and clearly explained the issue and initial options. They manage a crew of terrific air conditioning professionals that get the job done with minimal disruption to a household. Totally clean, taped off areas and used plastic and drop cloths. Did not even have to cut or expand access points. No excessively long wait times either once we decided to move forward with them. Warranties on service/labor, warranty on parts/new equipment, they handle product registration and any rebates from Hawai'i Energy. We could not be happier with them! To a person every one with their company has been 5 Star terrific, professional, respectful, informative, responsive, customer focused, and just very nice people to deal with even if your grumpy from being hot when your old AC fails. Thanks Kona Air Conditioning, we are going to refer our nearest and dearest to you...and any one reading this review!

Someone warned me not to use Steve's Plumbing but didn't say why; however since they were the ONLY…read moreplumber willing to take my call, I felt I had no choice in the matter. Nathan showed up and he was nice and went out of his way to try and get the thing working. This was just to be an appt for an "estimate" but he still tried his best to get this water heater working. No go, it needed all new insides in spite of being brand new. Which were under warranty and shipped to me the following week. He told me the next visit should be around $185. and I was fine with that. The next day I got an email from Steve's stating that the "next visit would be $382. for whatever reason they came back for." This was upsetting as I didn't think I was covered for "labor" under the mfgrs warranty and would have to pay it out of pocket and it was a financial hardship. Almost 80 and existing only on a very meagre SS income. Emailed Steve's to ask why it was so high; no one responded. Then someone emailed after that to ask "how the service went?" and I asked the same question again, about why the estimate almost doubled in price? And again I got no response! When a business ghosts you it's not a good sign. There is clearly room for improvement in the area of communications. I was ready to look for a different plumber when by sheer luck I met someone who knew the manager of their Kona office. This person talked to the manager and explained my situation; the next thing I knew was that Nathan called out of the blue and offered to come back over immediately and install the new parts to get the heater working. He came right over, did the work and didn't mention a thing about money. I was thrilled and willing to pay the $185. he had originally quoted me but he said "no, not necessary" and left!! In the meantime I had found out that I did have labor coverage on the water heater's warranty. I emailed Steve's and reminded them about labor being covered and asked them to please get their money from AO Smith, the manufacturer. I hope they did since they deserve to be paid for their time and work. I was not looking for free work! I would definitely use them again and I would also request Nathan if possible. I must have called at least 4 or 5 other plumbers and only one responded saying he was booked up for the next 6 weeks. Such is life in Hawaii. If I hadn't have met this person who knew the manager this might have been a completely different story...

Good service but their pricing is high compared to other plumbing services. They seem…read moreknowledgeable in providing good work.

We are so pleased with the service we received from Doctor HVAC. With the first phone call they…read morehad us on the schedule. They showed up on time and worked tirelessly to fix our Air Conditioning. They were very responsive, and were determined to fix our unit. The empathy they exuded knowing that we were working in a stagnant 93 degree environment was enlightening. I highly recommend this business and I have asked that they put us on a regular schedule for cleaning and maintenance. Thank you Doctor HVAC!

Daniel and Joey are the best HVAC technicians on the island, they properly diagnosed the fault with…read moreour Fujitsu split unit as a faulty fan assembly, replaced it and the system works perfectly. This is the only place to call for all HVAC related issues or replacement. Brad&Jennifer

This is the second home we have used Hawaii Air Conditioning to install a Daikin mini split…read moreair-conditioning system. They are professional knowledgeable, and do great work. Both times we have been extremely happy with our system and the way it cools our house efficiently. We highly recommend Hawaii Air Conditioning.

Great company team. Air conditioner stopped working on Sunday. One phone call had new air cond…read moreinstalled on Friday. Gave options to change motherboard for $2,000 (no warranty) or replace for $4000 with 12 year parts warranty. No brainer. Even helped with Energy Star rebate right on the spot. Saved $350. Awesome especially here on the Big Island of Hawaii. So many times we have to wait. Hawaii Air Conditioning your the BEST

Just called this company to ask if they work in Hilo. The women who answered the phone was very…read morerude & condescending. I have worked as a manager for the resort, spa & movie industries... so, I know a little about customer service & public relations. This lady answering the phone is the first contact for many potential customers & if this is her normal behavior, then I find her wanting & very unprofessional. It makes me wonder how the rest of the company functions. Personally, if she was my employee, I would have disciplined her for her disrespectful attitude & put her through customer service training. Good luck.

My experience was totally 5 Star ...after researching and contacting several local air conditioning…read morecompanies in the area Kona Industries Inc. was my choice . Tiffany who answered my call was extremely patient , informative and courteous . I purchased a new home on the Big Island , cooled by natural breezes there are days when you went out and closed your windows or those windless days in the summer when your comfort needed air con. I met with `Tony and his recommendation to purchase a split system was perfect for our needs for efficency and aesthetics. He and his crew installed the units in hours, great job. It's been a year now and we are still very happy with the decision we've made.

It's always a worry when you desperately need service for something as essential as air…read moreconditioning for a rental property during a guests stay. Most A/C repair companies are too busy to sympathize with your situation and just coldly add you to the bottom of the list of service appointments. Rarely scheduled for the day you have called, causing further stress and cost, because now you have to offer refunds or discounts to suffering guests. NOT the situation with ACS! Understanding our predicament, a service tech was dispatched the day we called, a Friday. A special shout-out to U'ilani the dispatcher who repeatedly took my concerned phone calls. She could not have been more reassuring and calming. U'ilani is a customer service pro! Unfortunately, the service tech initially misdiagnosed the problem and the A/C failed again that evening. Frantically, I called the next morning, but now being the weekend, they were closed and I could only leave a message with their answering service - I thought for sure I would have to call again Monday morning. But, NO. Within a couple of hours I received a call from Shirley, ACS VP/Owner! And like U'ilani, actually was very sympathetic to our dilemma and promised to stand by their work and send someone out first thing Monday morning. And that's exactly what happened with an A/C happy ending. An understanding ear and merely a commitment to standing by your work is often the most assuring for a client in need. Thank you, ACS!

My Daikin Split AC Unit has been putting out bad smelling air for awhile and needs cleaning. I…read morecalled ACS a year ago and they said they would call me when they had time to do the cleaning but they NEVER called me back even after I called twice. I just called them again and all the lady did was interrogate me repeatedly asking which company installed it and why aren't I having THEM clean the Split unit etc. OMG, what does that have to do with ANYTHING? Are you doing business with the public or not? I don't enjoy disparaging previous contractors so I just choose to not do business with them again but the (unnamed here) Split AC installers did a terrible job which is why I didn't ask them to do the cleaning. They didn't want to put the AC unit where the previous unit was at then had to move the new unit again after they determined that it wouldn't work where they had tried to put it, Sheesh! Then they didn't fulfill the contract including failing to remove and dispense of the old Split AC unit which I had to get my grandson to help me remove, including other issues. I would NEVER hire them again after they bungled that installation. So WTH does that have to do with hiring ACS anyway? Don't worry, I won't be contacting ACS ever again!

I've been using Tropical AC to service the central AC in my Mauna Lani condo for 7 years. The…read moreservice technicians, Alex, Andre and Vlad, have always been professional and friendly. If there are any issues that might pose problems in the future, they point them out. They always arrive on time. I even had them do a small repair that another company failed to do on an install and they did the project correctly at a fair price.

We have had a completely different experience with Tropical Air Conditioning. We have contracted…read morewith them to service our A/C over 2 years ago. They have always been on time, courteous, helpful and competent. Most recently, we contracted with them to install a new Daikin Air Conditioning system and they were very easy to work with and expert in their installation. Our installer was Vlad and he was a pleasure to work with and really knew his stuff. The Whole staff over there is wonderful.

The owner of affordable Appliance, Jeff, responded 24 hours after I posted a negative review of his…read morebusiness by mistake, intending to post that review for a different Appliance Repair company. He was very responsive and we managed to delete the erroneous negative post on both Google reviews and Yelp. He scheduled an appointment for next week to evaluate repairs needed for several appliances. I had used him before for Appliance Repair and his service was very good. I have no complaints about his company and would recommend him to others needing Appliance Repair.

Our THOR oven was fixed! Yay! Thank you Jeff. No one seemed to want to repair our THOR…read moreprofessional range because they don't sell that brand here? Nonsense! Jeff not only took on the job, he diagnosed it properly, part ordered & installed. The most efficient, knowledgeable, professional & courteous repair guy we were lucky to find. We are pleased & happy beyond words. After 6 weeks, I was finally back to baking my artisan bread. We highly recommend Jeff & Affordable Appliance.