Nice staff from beginning to end. Monica, MA and Dr. McCarty are top notch. They make you feel like…read moreyou matter and want the best for you with your health. I appreciate a doctor who listens and cares with an excellent bedside manner and that is Dr. McCarty. Also being greeted with a smile and getting the preparations done before seeing the doctor, Monica is the best. I really appreciate them both and the Banner Health Clinic in Florence.

This office is the worst. I have asked to speak to someone there several times about issues there,…read moreno one has ever called. Ever. I once left a complaint on Yelp and the clinic messaged saying they would reach out to me, so I took my review down. I guess I should have kept it up, because they never called. The doctors are fine, but the staff is awful. My teen daughter was once mistreated by staff there because they "didn't have time for her appointment" (seriously), an appointment that was scheduled with Banner. It's one of several weird, unprofessional behaviors. I've had good experiences at other Banner clinics, this one is the problem. Seriously, there are enough other places to go to; go there, be treated well. Avoid this place like the plague.

I have had a fear of the dentist most of my adult life. From the front desk to the dental chair it…read morewas a great experience, calm, relaxing and friendly. Dr. Rodriguez takes his time explaining your treatment, step by step and talks to you, not at you. He makes sure you're comfortable every step of the way. Jackie is definitely the MVP! Nervous? She will jump in and hold your hand bad mood? She will make you laugh. Thank you both for all that you do. You're amazing

This "doctor's" office will not respond to Amazon pharmacy They will not answer your call. They…read morewill not refill your meds without an appointment even though you had an appointment 10 days ago. They will not answer a voicemail you left They are a fake Dr. office I made an appointment with the dentist for a cleaning and was told to prepay. I did. They assessed my teeth and told me I had three cavities, broken cap and needed a deep root cleaning. I explained that I had a deep root cleaning 9 months earlier. They totaled the repairs to approx 8 thousand dollars. I asked them to move forward with the cleaning and they said there is no time. So I left without a cleaning and did not receive a refund I drove 1.5 hours back to my old dentist for a check up and cleaning. They suggested at the next appointment to refill a 50 year old filling. This place is terrible

I arrived 5/1/26 at 10:48am with pelvic and significant flank pain at a level 7, blood pressure…read more124/90 -- signs of a possible kidney infection. Urine collected, told results take 2-4 days. No antibiotics. No pain management. Told to drink water. What sealed this one star: while alone in Room 4 I could clearly hear staff loudly discussing my private health information in the hallway. Patients in every adjacent room heard everything. This is a HIPAA violation -- I've filed formal complaints with HHS Office for Civil Rights and the Arizona Department of Health Services, and contacted legal counsel. $340 for nothing. Went to Banner ER that same night. If you need real care, go elsewhere.

Even with an appointment, be ready wait over an hour…read more Took my 3 year old for an ear infection, had a 4pm appointment and was present and checked in early with paperwork completed online. Only one appointment ahead of us. We weren't even taken back for vitals and to a room until 5:12pm, it took 2 minutes to look in her ear and confirm, and only several minutes to receive discharge paperwork. All in all we were there from 3:50pm-5:20pm. So frustrating .

I took my grandmother in as a walk in and she was seen right away at the clinic. The provider, NP…read moreMosley, was very nice and thorough. The staff did their best to make her feel comfortable and get to us quickly. She ended up needing to go to the ER. They were very nice there also. The wait wasn't too long.

Went to the clinic for an ongoing sinus infection. I was prescribed a very strong antibiotic. It…read morewas effective, unfortunately after 5 days on RX I experienced strong side effects. Instead of prescribing a new rx to finish the round they required me come back in and start the process over. I will not return. Had a similar problem a couple years ago at Little Clinic inside frys, they simply prescribed something else to finish the round. You know where I will go next time. Plus you are examined by the PA on sight. Akos is an exam where you talk to PA in a different county similar to skipe. Live and learn. Akos has liberal hours if you had an emergency. Best thing going for them.