We were incredibly disappointed with our overall experience. Unfortunately, the level of service and professionalism we encountered fell far short of what we expected. We began with such excitement among us and brought a bridesmaid, grandmother and it was such a bummer of an experience. We paid for the extended time with Champagne (which was never opened).... Here is why it was horrible customer service.... From our very first appointment, there was significant pressure placed on my daughter to purchase a dress immediately. While the consultant did listen to her preferences and selected several beautiful gowns for her to try on, the sales environment felt overwhelmingly focused on securing a purchase rather than allowing her the time and space to make a thoughtful decision. Now we understand why.... While we were purchasing the dress and after, my daughter expressed uncertainty. Within an hour of leaving this place, I called to explain that she was still on the fence. At that point, the dress had not yet been ordered or fully processed, but our request was met with an immediate and inflexible refusal, by the owner. While I understand and respect that stores must have policies, the response lacked empathy and any willingness to work with us. The salon's policy of offering only store credit and no returns left us feeling trapped in our decision rather than supported through an emotional and significant purchase. We were ultimately left with store credit and a great deal of disappointment. They threw in a very small credit towards alterations - once again locking us in... Unfortunately, that was only the beginning... Another frustrating aspect of our experience was the alteration appointments. For every visit, we were required to wait outside until the exact appointment time, regardless of the weather. We stood in pouring rain for one appointment and 90-degree heat for another, despite staff being inside, watching us, and a waiting area sitting empty. On one occasion, Lana, who handles alterations, saw us standing in the rain and kindly invited us inside. Her thoughtfulness and courtesy stood in stark contrast to the rest of our experience. Unfortunately, the appointments were rarely on time. During one visit, we waited 13 minutes outside and then another 25 minutes inside before being seen. The atmosphere among the staff was also disappointing. There was a noticeable amount of gossiping and whispering within earshot of customers, which felt unprofessional and uncomfortable. It often seemed as though conversations with clients were being forced out of obligation rather than stemming from a genuine desire to provide exceptional customer service and create a positive experience. Choosing a wedding dress should be a joyful, memorable, and special experience. Sadly, our experience was marked by pressure, inflexibility, and a lack of customer care. We remained polite, friendly, and accommodating throughout the process, which made the experience all the more hurtful and disappointing. The one bright spot was Lana. Her alterations work is exceptional, and she consistently demonstrated kindness, patience, professionalism, and expertise. She provided the level of care and attention we had hoped to receive throughout our entire experience. Thank you, Lana, for your outstanding work and compassion. Congratulations to the store for hiring ONE exceptional person. My advice to brides - go some place else. I love supporting small business but will NEVER recommend this one to anyone who will ask me my opinion. read more

I had the most incredible experience wedding dress shopping here with Yoko. I went in with a specific vision, and she truly took my ideas and ran with them in the best way. She listened carefully to what I liked and didn't like, and every piece she pulled felt thoughtful and in line with what I was looking for. Yoko is incredibly talented, honest, and easy to talk to. She also made sure everything stayed within my price range, which I really appreciated. I could not be happier with the end result and would absolutely recommend her to anyone looking for a wedding dress. My goal was to only go to one store to find my perfect dress and Yoko made that happen for me! read more

Run don't walk to make your appointment with Stella at the Wedding Factor! By the end of the appointment Stella feels like your bestie. I had such a great experience at the Wedding Factor. Stella encouraged me to try multiple styles so that when I put on the one, I knew it was "the one". She is very knowledgeable about what can and can't be done in alterations and encourages you to ask any questions or concerns you may have. Stella is the ultimate hype girl, and your priorities are her priorities! read more

Pleasant experience and professional staff. They don't let you browse the inventory and pick your own, but they do their best to accommodate your preferences. Obviously you get from what they have available to show. read more

If you're looking for dresses, go here first!!! The Wedding Factor has an amazing selection of dresses! Every dress I tried on was gorgeous. Angel helped me find my wedding dress and my reception dress and she is AMAZING!! Definitely ask for her if you go here. In both cases, I ended up buying the very first dress I tried on (though I did try on other dresses too just to be sure hehe)! Angel is amazing at picking out gorgeous dresses that are your style and will look amazing on your body type. I am absolutely obsessed with my wedding dresses and can't wait to get married in them! Could not recommend this place more!! read more

Sarah was our consultant today and I can definitively say that she created the best experience for us. She was professional, kind, and had the bride feeling like she knew someone was there for HER. Really a wonderful person and someone who you would want to help you through this process. read more

Love love love the dress my stylist Iris picked out! I was able to send her Pinterest pictures and gave an idea of what I was looking for. Only trying on 6 dresses, I had a hard time choosing which dress I loved most! Iris was amazing and so was the rest of the staff. My sister, who works as a nurse at Pennsylvania hospital couldn't have been more impressed by the covid precautions taken place. As we arrived my party had to wash our hands first, then we moved on to our secluded area. We were only allowed to have 3 of us there so the rest my sisters face timed in. If you would like to have more than two people with you, you can have a private showing and have more people with you for a fee. The entire staff team was humorous and a delight to deal with. They made me feel like a bride during such a hard covid time! They were not pushy, only there for help and assistance! Thank you all!! read more

The Wedding Factor - Bridal Near Me - Philadelphia, Pennsylvania

I purchased my wedding dress at The Wedding Factor yesterday and had such a terrific experience the whole time! I found a dress on Instagram that I knew I needed to try on and when I called the store to see if they had it in stock, they made time for me the very next day to come in and try it on! I met with Lucy and Sarah who are truly wonderful! Lucy pulled out the dress I was looking for along with two other similar style dresses just so I could compare all of them. As soon as I put the one I had been looking at on, I knew it was "the one!" I came back yesterday with my mom and sister and they agreed on my decision. I went to a a couple of other stores previously and while they were all great, the experience at The Wedding Factor is unrivaled. The store is beautiful and the fitting rooms are private and spacious. I also appreciated that they had shoes, bouquets, and accessories so you could try on your dress and really feel like you would on your wedding day. You are not able to take photos of the dresses until you officially say "yes to the dress" so make sure you bring your support system with you! If you are looking to make an appointment, request to work with Lucy! She is such a pleasure to work with and truly knows her dresses and how to make you feel special! read more

If I could give the staff 0 stars I would. I am a labor and delivery nurse during a pandemic. I deliver babies and if a mom is positive, she still needs to deliver. As you might imagine, in the hospital during said pandemic, I have COVID+ patients and have full PPE (negative pressure room, PAPR, the works.) Because of my profession I was about to be denied entry to my only sister's wedding dress fitting. She lives across the country and had 2 negative tests. I understand the situation fully, but it is horrible to treat healthcare professionals this way. I am fully protected at all times and this is my job. I don't get to choose to turn people away as a nurse. I take care of everyone. The staff was not particularly understanding... I'm a nurse. I cannot say I have not been exposed, and I was honest about that. I don't believe I have. We are bearing the brunt of the pandemic as nurses. Now we are being turned away from outside life. Am I supposed to assume that zero nurses or hospital workers are getting married? It took talking to the owner to let me in. read more

I bought my reception dress here, today actually and it was soo important to leave a review that I didn't wait. I originally met Lucinda during the Philly Wedding Stroll and I knew that I wanted to work with her for my reception dress. She was very open, had a contagious smile and I could tell she was a gentle soul. It was important to me to have someone who would listen and be comforting as I was going to be doing this without my mom. From the time I stepped into the salon till the time I left, she listened, didn't take criticism when I didn't like something and she just knew what I was saying even in the moments I didn't feel I was communicating well. I could honestly write a thousand more words of praise but I will end it with this, if you are nervous about this experience, this is your salon and Lucinda is your consultant! read more

Lucy was absolutely phenomenal throughout my whole process - she is extremely talented at understanding what clients do and don't like, and then choosing new dresses accordingly. Besides being the sweetest person, she knows how to take care of brides so they find the best possible dress!!! read more

Upon arrival Lucie and her team were very kind and helpful. I immediately felt comfortable with them from the warmth they provided to my love ones and I. I believe I tried on 5 dresses in total and out of the five fell in love with dress #3 and dress #4. I retried on both to figure out which I loved the most and during this whole process Lucie was the sweetest and most patient person ever! I then learned that dress #4 was the one! Adding accessories such as the veil, bouquet, and heels really helped me seal the deal too as it all felt so surreal. My wedding dress is drop dead gorgeous and I look phenomenal in it and cannot wait for my wedding day to come so my soon to be husband can see me in it. Once I said "Yes to the dress" and my family and I did enough crying we was provided champagne. The champagne is amazing, I just had to put that out there, lol. Oh, I cannot forget to mention my appointment I booked was day of, very short notice and with no issue at all for them. Not to mention needing the dress by 8/2022 and just started my wedding dress search. This was my first wedding appointment and my only because the dress and customer service was so great. Beautiful bridal shop too! There is a lot to say but I already wrote a whole essay, lol. Ladies check them out now and ask for Lucie! read more

The Wedding Factor - I said yes to my dress!!! - Bridal Near Me - Philadelphia, Pennsylvania

This wedding salon is wonderful! This was my daughter's first appoint on a weekend packed with other salon appointments - and we were happily suprised that this was a "one and done" salon. Our bridal consultant, Sarah Hynson, was absolutely amazing. She listened to my daughter and her vision for her dress at a beach destination. In under 2 hours and with trying on less than 10 dresses, my daughter found the perfect dress - all becuase Sarah listened and heard her vision. The moment my daighter came out in the dress, we knew it was the one. A huge thank you to our consultant! read more

Extremely helpful when my fiance decided it was time to find that dress! Immediately offered refreshments and made hey comfortable, and got us off to a great start towards our big day! And a special thanks to Lucy, who was simply awesome! Thanks SO MUCH! Smooches! read more

I found the most beautiful dress that I totally was not expecting. I went in with an open mind with a little bit of an idea of what I wanted. I let Sarah choose a few pieces and she knocked it out of the park! She was so kind and sweet. She took her time with my family and I. She was the best! Thanks so much to the Wedding Factor and thank you so much Sarah! You are the bomb.com! read more

This place would be amazing if they tailored to the bride... at all. After sending in excessive information about my wedding day, submitting my pinterest board and having an in person consult I tried on only one dress that fit my specifications. Other than that I only tried on 4 more dresses. All with big details I said I did not like. Also, they only allowed one guest but did not allow photos. During a pandemic, places like this need to be more accommodating to the bride who can't share this day with everyone she wishes she could. Only one mirror as well. I had to twist and turn to see the back of my dresses and had to spin all around to simply see a different angle. On top of this, I could not pick out any dresses for myself. They were all picked by the stylist. For dresses so expensive you would want the bride to try on things that catch her eye. read more

Hi all! I had an excellent experience working with Iris here. I'm a size 18, which I indicated when I called to schedule my appointment. Everyone I spoke and interacted with was accommodating to my size needs and desire to have dresses to try on during my visit (unlike many shops that indicate they carry plus sizes but have nothing for you to try in store). The appointment was fun and relaxed. I had the chance to try on about 8 dresses and even found the dress that I ended up getting! It was positive overall and I would recommend going here for any person in search of dresses in 18-24 size range. read more

I had a great experience wedding dress shopping with Iris. She was so helpful in making me feel heard and of course beautiful. Unfortunately, I didn't get my dress at The Wedding Factor, mainly because it was my first appointment of the shopping weekend. Noteable that we weren't allowed to take pictures so I had trouble remembering what the dresses I liked looked like. I really enjoyed the dressing room area and how close it was to the seating area that my family was sitting in, they even give you a really cute robe to put on. Otherwise, I'd say if you're looking for a classic wedding dress this is a great place to shop! read more

Where to begin to describe our wonderful experience with this bridal boutique? The staff, all fully masked, were professional, friendly and over the top helpful in finding us my daughter's dream wedding dress. Our stylist, Iris, was exceptional. She made my daughter feel special as she tried on dresses and asked tons of questions. I appreciated our own private sitting area and the ability ask my own countless questions. Iris patiently and happily answered everything. In the end, when my daughter said "yes to the dress," and we took as many pictures as we wanted, Iris and the owner popped open champagne to celebrate. What a fantastic experience! I highly recommend The Wedding Factor and it's fabulous staff. read more

I cannot say enough amazing things about the Wedding Factor. I had gone to a few places before coming here for my wedding dress. All of the experiences were lovely but the experience at the Wedding Factor was unparalleled. From the moment I walked in and met my sales associate, Iris, it felt like home. They made the whole experience so fun and special. I worked with Iris as well as Stacey and both women were amazing. They made me feel so amazing and so beautiful. They were so easy to work with and were just so sweet. The dress selection was fantastic and when I found my dream dress they poured champagne for my mom and I. A wedding dress is something you dream about your whole life and this store and their service lived up to my every expectation and then some. read more

I'm getting married in 37 days and I've had the pleasure of working with Kathy and Stacey at The Wedding Factor! This dynamic duo has made the wedding planning process so pleasant and smooth. They are friendly, warm, honest and experts in the field. Their connections with other vendors (bands, DJ's, florist, reception venues, etc.) have been invaluable. My fiancé and I have a team of vendors that ARE PERFECT for us! When we began the planning process we didn't have a clear vision of what we wanted our wedding day to look and feel like but with The Wedding Factor's help we now have an amazing wedding day to look forward to. I'm so confident that our day is going to be perfect. Knowing that they will be present to make sure the day runs smoothly gives my family and my in-laws great peace. I am SO happy that we chose the Wedding Factor to plan our wedding from start to finish. On top of wonderful planning expertise they have a store that is darling! I purchased my jewelry and veils from them. I'm sure that no other bride will have the accessories I have!!! It's simply perfect. It was so much fun shopping with Kathy and Stacey. Just enough input for me to make a decision that I'm thrilled with. I can't say enough about how wonderful The Wedding Factor has been to my fiancé and our family. Happy wedding planning and dress shopping to you other brides! read more

The Wedding Factor has an amazing selection and variety of dresses available for a range of budgets! The customer service was above and beyond from the entire staff! They were all very friendly and helpful when getting to know the bride's (my sister) style. Highly recommend! read more

Out of the 5+ bridal salons I've been to in the Philly area, The Wedding Factor was the worst experience. One of the first things the consultant told me was that I could only try on 6 dresses. That made me feel unwelcome, like they just wanted to churn appointments. By the time I was done dress #6 we were only 45 minutes in to the appointment, but was told we were done. read more

While I did find my dream wedding dress here and for that, I am so thankful. I wouldn't describe my experience as the best. Mind you this is a year and a half into covid so that does account for some of my experience. I went to three wedding dress shops in the city on this day. All required masks and only allowed 3 guests to accompany the bride. The Wedding Factor was the only place where pictures were not allowed. I felt very pressured at the Wedding Factor to buy my dress on the spot which I did not experience at any other shop. I am indecisive so I was back and forth about the dress because there was another dress I liked a lot at another shop but I was not able to think about it because as I said, I felt pressured to buy the dress on the spot. I felt buyer's remorse afterward because I could not remember what I looked like in the dress after I bought it and could only look back at the runner-up dress. I also was considering canceling my appointment at the Wedding Factor because I thought I found my dress but it was also the only shop that charged a substantial cancellation fee. I did find my dress that day which would not have happened had I canceled so that is a good thing. They probably could fill that spot with someone who would buy otherwise, so I understand the fee while they were the only shop with it. I also felt pressured to buy the expensive veil that I tried on with the dress. I said no originally but then she discounted it slightly so I ended up buying it and when I reached out to cancel, she said it was too late. I never did end up wearing the veil I bought that day. Ultimately, I am very happy with the dress I wore on my wedding day and I'm sure they have reasons for their policies but these are some of the things that didn't sit right with me that I wanted to share. read more

I had the best experience here. Lucy was so sweet and patient with me. It felt like she was a part of my family. I had a hard time voicing what I wanted/didn't want in a dress, and she really helped me through the process to figure out what I wanted. Not to mention, the incredible selection of dresses! Would recommend to every bride!!! read more

It was the first wedding salon I ever visited and it was an amazing experience! The service is exemplary, and the choice of gowns is good. I was assisted by Iris, and she was just above and beyond any praise - so helpful, polite and not pushy. I did not buy any dress yet, but they put some of them onto my card. They also have a clearance section, and if you like any dress from it, you can get a significant discount. read more

This was my first place I went to look for dresses. I had the pleasure of working with Lucy, she was the absolute best! She was so attentive and went above and beyond honestly. I found a dress I loved and they were open to everything I wanted to do to customize it. I wanted to look at other places too just to see what was out there. I went to a couple other places, but there was just nothing like the dress I tried on there (and the veil) and no one was as great as Lucy! I feel like having such a positive experience at a place definitely makes everything so much better. I ended up going back and buying that dress I loved! I would highly recommend this place and to also ask to be booked with Lucy when you schedule an appointment! read more

A disclaimer about me: I'm not a huge fan of weddings. Even when it was time to plan my own, my dream wedding would have consisted of going to City Hall and signing some paperwork. Having said that, a few years ago, I promised my grandmother that if I were to ever get married, I would return to Italy (my birthplace), to do it, so that she and the rest of my family could be there to celebrate. Unfortunately, she passed away last year, but after getting engaged, I knew that the wedding would have to be in Italy in her honor and memory. Fast-forward to around a year ago this month. I started my search for a wedding dress. I looked around online to get some ideas of what was out there. I didn't really have anything too specific in mind because I knew that what you saw in magazines & online would look totally different after you went to try the same dresses on. One weekend, my parents came down to visit me from Boston, so I made a few different appts. at various dress shops in and around the city. When we arrived at shop #1 and saw the dark windows, you could imagine my bewilderment. It was CLOSED, even though I had an appt. I had no idea what was going on. I didn't want to waste a whole day since my parents travelled specifically to go dress shopping. I quick yelped 'wedding dress shops' and The Wedding Factor came up. I called to see if there was any way we could check it out not having an appt. at all. The woman on the phone was very friendly and said to stop in. I had never heard of The Wedding Factor, and when I tried to picture the area (mostly residential), I had no idea there was a wedding dress shop there. When we arrived, I was a little nervous about it because it was small. My image of a wedding dress shop had always been a big showroom with racks filled with gowns. I was skeptical walking in and seeing one small rack of dresses. The shop itself was very well decorated and clean; like a high-end boutique. The woman who helped us, Kathy, was very welcoming. Before starting, she let us know that her shop only carried one designer, Berta (from Israel), and that because it's very specific, it may not be for everyone. I had never heard of Berta and for a split second, I thought, ok, well this is probably going to be a bust. Since we walked there from Center City, I just decided to make the best of it, and even if I didn't find anything, it might be a fun time. After asking some questions about myself, and what I liked, Kathy started to pull some dresses from the rack. At first glance, I didn't think I would like any of them. Some had long sleeves and others didn't seem like styles I would like. Well, on with the first one, a dramatic, beaded long-sleeve gown. When I came out from behind the curtain, none of us could believe our eyes. The dress was GORGEOUS. It fit relatively well and looked fabulous. Berta's sample sizes are on the smaller side, better suiting my small frame so there was no need to pull, bunch and clip the fabric onto my body. I could see how the dress was supposed to look without using my imagination. Another great thing about these dresses is that they are all very unique. I had never seen anything like them in magazines or on any other bride. I tried on about 6 dresses, one more beautiful than the other (which is hard to say because all of them were truly beautiful in their own way). Kathy was there the whole time, helping me in and out of each dress, pairing them with veils, and accessories. She let us take all the pictures we wanted and even took some herself. She managed to make me feel excited, special and beautiful for the 2-3 hours we spent there. I pretty much knew that the 3rd dress I tried on was the one, but I couldn't help trying on the others. The dresses are on the higher end of the price spectrum, which makes sense because of the quality of the fabrics, hand-beading, intricate designs and detail. Before making a final decision, I still wanted to go to my next appt. the next day just to keep my options open. After a pretty meh morning in a large showroom with a barrage of dresses, terrible service (on top of NOT being allowed to take photos), and lack-luster gowns that had to get pulled and clipped to fit, I was 110% positive that the Berta gown was the one. The next day we went back to see Kathy and also got to meet Stacey, (Kathy's sister & partner) who is just as friendly and helpful as Kathy, and the rest is history. My wedding was at the end of Aug in Rome and I'm still getting compliments on my dress everyday and how it's the most beautiful dress anyone has ever seen. So thank you Kathy and Stacey for having made the whole wedding dress process fun and having helped me feel beautiful on my big day! I also want to thank the first wedding dress shop for being unexpectedly closed because had it been open, I probably would never have known about The Wedding Factor. Do I believe in fate? Yes, I do! I highly recommend paying Kathy & Stacey a visit. You will NOT regret it! read more

Can't say enough good things about this store and Kathy. Let me preface this by saying I actually didn't end up getting a dress from the Wedding Factor (although I would have loved to), as Berta dresses take 6+ months. Kathy was very sympathetic and gracious, and really tried to help me out. If you're in the Philly area and are looking for unique dresses, definitely check out the Wedding Factor! read more

I woke up yesterday dreading the idea of driving into Philly to try on wedding dresses. I told my fiancé that I'd be happy to get married in the woods wearing jeans and a t-shirt. Shopping for fancy dresses, let alone a wedding gown, with my mother, sister, and aunt in tow, was not my idea of a good time... Well, that all changed when we walked into The Wedding Factor. Kathy and Stacey welcomed me and my family into their shop, made us feel at home, and then proceeded to caringly and expertly help me try on the most beautiful dresses I have ever seen. They exclusively carry Berta gowns and, ladies, they are gorgeous. I definitely didn't think I was a girl who'd cry when she found her dress (I didn't even want to wear one!), but apparently I am - and Kathy and Stacey were there to offer up the tissues and prosecco! I can't speak highly enough about the selection and service at the Wedding Factor. Stacey and Kathy knew just when to make suggestions and offer advice. They were never overbearing and there was absolutely no pressure to buy. They gave me and my family a wonderful experience! If I weren't living in Boston and getting married in upstate NY, I'd be looking into their wedding planning services, too! Good luck with your wedding dress shopping and definitely visit The Wedding Factor! read more

Our first trip out shopping with my daughter and it was amazing!! Iris was wondering and extremely helpful I would recommend any bride to be to experience this shop!!! read more

I'm getting married in October and found my dream dress online....in Israel:( after MUCH research and a few calls to Israel and nyc(Berta is the line and isn't carried many places) I met Kathy at a wedding I was attending that she was the planner for. She i formed me of her new shop opening and, wait for it-carrying Berta! A little pricey for my budget, but I've ever seen gowns like this....I did purchase and cannot wait until 10/5/13!!! read more

This place is small and on the initial walk in seems like they wouldn't have much to offer but the dresses are amazing (MUCH different on than the impression you get while they are on the hangers) and the staff is super friendly and helpful. The only thing is I wish they had more of the Berta dresses in the salon but even if they did, we wouldn't have had time to try many more than we already had. read more

Unfortunately, I would not recommend this vendor to anyone, friend or foe. The company lacks the requisite professionalism, honesty and integrity to resolve disputes. The old adage "you get what you pay for," simply does not apply here. You may pay a high pay and still receive sub-par products and service. Specifically, the "couture level of quality" advertised by this company and Berta Bridal simply are not reflected in the actual product. The sample gowns are "unique and distinguished from anything else out there," but the gown itself, in real life, falls short of the advertisements. The worse part is that this company lacks the basic professionalism and business acumen to address these shortcomings and product defect. read more

This was my first wedding gown shopping experience and it was fantastic! I was looking for bridal gowns in Philly area and came across the wedding factor on yelp. I went there with my friends and upon entering the store realized that there was not a big selection of dresses to try on. But all the dresses are absolutely gorgeous and beautifully made. They only carry Berta- the dresses are so unique and they look so much better when you try them on. The owners were so nice and patient and provided helpful advice. They were not pushy at all in terms of making a purchase right away. They also carry a beautiful selection of veils and accessories. If you are looking for unique and beautifully made bridal gowns or accessories this is the place to go! But keep in mind they only carry One brand. Overall this was a wonderful first experience and I highly recommend this place! read more

I made a day trip from DC to Philly to visit a few shops in the area to hunt for my dress. My first stop was this charming boutique and I can't say enough good things. It's a small shop but you will be the only customer so the attention is completely on you. Kathy and Stacey were so incredibly sweet and welcoming. They made me feel comfortable and offered suggestions on different looks. They even let me take the flowers out of their vase to complete the wedding look when I put on the last dress. I didn't end up purchasing my dress here, but I highly recommend coming here if you're absolutely in love with the Berta gowns. read more

The Wedding Factor was our first stop for wedding dress shopping. Suffice it to say the bride left in tears. To start, the only size that was available to try on dresses was a 2!!! (which really means a 00 as wedding dresses run two sizes small.) Certainly this fact should have been stated at the time of scheduling the appointment. Considerable pressure was applied to attempt to try on the dresses anyway which, of course, was a disaster. Except for one dress which was made of spandex, the other dresses didn't make it up over the bride's hips. Note: the bride is a size 6-8. To make matters worse, the sales person wanted to just hold the dresses up in front of the bride. The sales people were polite, certainly not warm or friendly. They didn't even apologize for the size issue. Instead, they kept blaming the designer. Thankfully our next stop was a much better experience. So, unless the bride is a runway model, clarify before scheduling an appointment! read more

The most beautiful gowns and wonderful staff! It was an amazing experience to shop here with my daughter for her wedding dress.

The Wedding Factor is a cute, intimate boutique that only sells Berta designer dresses. My mom and I went shopping last minute and Kathy, the store owner, was very welcoming and accommodating. It was my first wedding dress experience and it was a great one! The dresses are beautiful and well designed. Kathy had a good eye and great suggestions along the way. She made us feel very comfortable and it was the perfect way to start my wedding dress search. Many of their dresses are very flattering and it's def a hard decision to choose the best one bc they're all so beautiful and top contenders. read more