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    Laser hair removal

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    Recommended Reviews - The Well

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    1 year ago

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    Milan Laser Hair Removal

    Milan Laser Hair Removal

    4.5(21 reviews)
    152.2 km
    10 years in business
    Free consultations

    I stopped in because I happened to be in the area, and from the moment I walked through the door, I…read morewas warmly greeted and asked how my day was by a young lady named Tara. The customer service was absolutely amazing! I had several questions, and she was incredibly knowledgeable and able to answer everything right away. She clearly knew exactly what she was talking about and made me feel comfortable about the location!

    I am extremely disappointed with my experience. This is now the second year in a row that this…read morelocation has repeatedly canceled my appointments. My last four appointments have been canceled, and it seems to happen every time I start making progress with my treatments. This has already cost me a significant amount of time and money, and paying thousands of dollars for this level of service and lack of accountability is unacceptable. After receiving another cancellation, I called in May to see what could be done. I was told there were no options available at my location and that I could try scheduling at other locations that are much farther away. When I agreed, I found out that none of those locations had availability until August. I called in May, so waiting several more months for a treatment is unacceptable. The lack of staffing appears to be a recurring issue. At one point, the location was looking to hire an additional nurse but apparently never did. When the only nurse left, appointments were simply canceled with no meaningful solution for customers who had already paid thousands of dollars for services. They have traveling nurses, so why can't they have them start covering appointments and help keep treatments on schedule? How hard can it be to find a solution for existing customers? If turnover is this bad, management should take a serious look at what they are doing wrong and why they are unable to retain staff. The most frustrating part is the lack of accountability. I explained that I paid for a service and asked what could be done to address the repeated cancellations and treatment delays. I was told management would contact me. To this day, I have not received a phone call, email, or any follow-up. Laser hair removal requires consistent treatments to maintain results. Because of these delays and cancellations, I have experienced significant regrowth and feel that the value of the service I paid for has been severely impacted. At this point, if I do finally receive a response from management, I will have a hard time believing it is because they genuinely care about resolving the issue rather than because I was forced to leave a negative review in order to get someone's attention.

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    Milan Laser Hair Removal
    Milan Laser Hair Removal
    Milan Laser Hair Removal

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    The Well - weightlosscenters - Updated September 2026

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