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    The Westin Chicago Northwest

    3.0 (236 reviews)
    Open Open 24 hours

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    Jason C.

    Hotel - staff were friendly and professional, check-in was simple and quick. Appreciated that I was able to check-in early. The room was large, clean and open, which was nice. During the weekend that I stayed, they had a dance competition, thus is was noisy. Additionally, looks like the rooms are going through some renovations, thus you can hear some construction noises, be mindful of that. Hotel is 4 out of 5 stars. 400 Park Bistro - had an opportunity to try their breakfast buffet. The offering was decent, eggs, sausage, bacon, pancakes, waffles, biscuits, along with toast area, fruits, cereals, drinks etc. They replaced the biscuits with pancakes on the second day. Unfortunately, the pancake, biscuits and waffles were cold. Not sure if they turned on the heater or not, but they shouldn't have served those. I would give 1.5 out of 5 stars for the food from the buffet and I hope it was just one off on those two days that I had it.

    Jessica L.

    Visiting for an OSHA conference, this is a pretty spacious hotel with very friendly staff. A bit disappointing on their cold cut buffet lunch, especially seeing that a small tea can run you $5 at their Marketplace stand but their lemon bar dessert was a highlight.

    Cosmopolitan at Restaurant bar area
    Rachelle Rare P.

    The layout of this hotel is huge and in garden style with a clear roof letting in loads of natural sunlight. I stayed here for over a week with my husband who was here for business. During that time I dined at the restaurant 400 Park bistro many times and used their facilities like the pool and gym often. We had a junior suite which was huge offering a dining room table and a living room area. Microwaves are not in every room but can be requested. When we first got here we made the mistake of not requesting quickly and then the weekend came with many wedding guest and other functions and we were out of luck. This is prime business hotel offering a marketplace that sells Starbucks coffee up until 12 pm each day. The restaurant has a limited menu but good options. I ordered a salad with blackened chicken most days. In the evening the bar gets busy and sometime live music is played during the week. The bartender there are pretty solid, I ordered comso's and glasses of champagne the most. I only order desert once while there, a slice of red velvet cake. It was ok not my fave, I wished I would've gotten chocolate instead. There seems to be a lot of weddings hosted here as well. During the weekends it's bustling with activities. From family reunions, wedding parties or workplace events. Behind the building there is a picturesque man made lake with a walking trail and benches. It offers a great view and place to get your steps in. The hotel is very clean. Our room was serviced everyday unless we declined. The gym which is located on the 12th floor is small but has all the necessary equipment. If you want a bigger gym there is one by the pool that cost $15 a day for a pass. I didn't see the need as the one upstairs had everything I needed. The only hang up is the limited drink options they offer at the check in snack area. I assume it may be because the marketplace sells many juice options but I found myself thirsty many nights when the Marketplace is closed. When I'd come downstairs to purchase something to drink they'd only have water or soda! Not a juice in sight!

    Hair on an empty bottle of body wash in the shower
    Immaculate L.

    Service was great. Although I told housekeeping that I didn't want my room cleaned and I came back to it being clean was ok. I appreciate the TV apps that were available. The microwave in the lobby snack room had all types of flies in there. My body wash was empty and even when they cleaned my room they did not check it to refill it and there was hair in the shower on the body wash bottle. Other than those things my stay was great. Oh and I was pretty far from Chicago, I would like to be closer to the city as I am a tourist.

    Shreya T.

    I booked this accommodation on Airbnb and had no idea it would be this amazing. The hotel's layout is unique, with every room offering an outdoor view. It looked even more stunning in the morning. The room was impeccably clean and well-kept, and I absolutely loved the aesthetics.

    Main entry
    Luke W.

    Fantastic suit on the seventh floor with abundant master bedroom space, sprawling bathroom, lovely shower, nice secondary bed in living room, we found a good mini fridge with frozen section, quality view of the fountains, and easy check-in and elevator up. Only issue was surprisingly loud music blasting from outdoor speakers for a wedding at the Westin's event center. Noticed other reviews had experienced the same, very unusual to have consistently obnoxious beats at a facility mainly used for sleeping.

    Awesome Pool and Jacuzzi

    Excellent stay! Super comfortable, spacious, great amenities too! Jacuzzi is clean and huge, as is the pool. Workout areas also included. The beds were very comfortable! We checked in at 6 pm, 15 min before dust bowl thunderstom started on May 16th, 2025. Room 508 faced the freeway. We had no wait at check-in, courtieous, friendly, and self-serve carts available in abundance. This was a complimentary Marriott night, and it did not disappoint! Late check out for 1pm on the house. There was an Indian Wedding Reception in the lobby, with music, many fancy dressed attendees, and it all went smoothly for us. The only critiques I had was only one water in the room, "beverage fridge" was not cold enough. (I had medicines). Next time, I will ask to be placed further away from the a.m. jack hammering. (I realize renovations have to be made to continue to deliver excellent service.

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    Page 1 of 6

    Ask the Community - The Westin Chicago Northwest

    Review Highlights - The Westin Chicago Northwest

    Did not get a chance to check out Shula's steakhouse, the food smelled excellent, though.

    Mentioned in 10 reviews

    Read more highlights

    Hyatt Place Chicago - No functional lock on door. Room 404

    Hyatt Place Chicago

    (57 reviews)

    $$

    Update: Stayed at Hyatt Place Itasca with my wife for three…read morenights in early March '26. Booked directly through the Hyatt site, using a prepay non-refundable rate, costing about $100 per night. Some additional things of note from previous stay: + large room with double beds, and a sleeper sofa. + the hotel wasn't full, so rooms were available for early check-in. However, it was clearly marked that early check-in might cost an additional charge, depending on your World of Hyatt Tier. A non member would be charged $50 extra for 09:00 to 13:00 check-in, all the way to no charge if Globalist. I'm noticing this at Hyatt's now. + got a chance to use their breakfast on two of the mornings. It had the two hot dishes (an egg dish and a meat dish), along with assortment of continental breakfast items. One thing I really liked was the make-your-own-waffle machines (two of them). The premixed matter is quite good, and the machine is setup so the waffle are not too dense. + they rolled out a service to make the TV in the room be Google Cast eligible. Any app on your mobile device that has 'cast' enabled, can now send it to the TV. Netflix, Disney, and HBO-Go all worked well. The list of TV channels was good as well, with plenty of basic cable channels. It was also good to hear the local news, though we didn't recognize any familiar faces on the broadcasts. It's been a long time since we lived here. + daily housekeeping is available, but if you don't need it, it can be lowered to a basic refresh on every other day. + I made a mistake and left my backpack in the parking lot while we were leaving. The early morning attendant on duty, did some due diligence to figure out who it belonged to, and then gave me a call on my cell before we had gotten too far. This could have turned into a disaster for me, but everyone involved was very helpful and not judgy. It was really appreciated.

    If you can get a decent price, this is a great option as long as you have a car. Although there are…read morea couple of restaurants across from the hotel, there isn't much else that could be considered walking distance. Although it's not centrally located, it is a short drive to the highway entrance and less than 15 min from the mall in Schaumburg. The room itself was comfortable, and the free breakfast, though it was always busy, they seemed good about keeping enough out.

    DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove - Guest room

    DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

    (73 reviews)

    $$

    I was disappointed with my stay overall. Upon arrival, I noticed the mini fridge cabinet door was…read morecracked, there were multiple black hairs on the bed sheets, one of the nightstands was completely empty with no lamp or alarm clock, and the bathroom was missing a makeup mirror that other rooms in our group had. The biggest issue was the bathroom. The toilet clogged or struggled every single time it was flushed. The TV also had a distorted, blurry picture that constantly buffered. It's a very outdated TV. Broken remote, and there are limited channels. No option to use any streaming apps. While the air conditioner cooled the room well, it had bright red and blue flashing lights that blinked throughout the night. I reached out after receiving a text from the hotel asking how everything was. The staff member responded promptly, apologized, and said they would have the issues resolved by the end of the day, which I appreciated. Unfortunately, when I returned to my room that evening, the only change that had been made was that a lamp had been added to the empty nightstand. The room had not been cleaned, the sheets with the hairs had not been changed, the toilet still had the same flushing problem, and the other maintenance issues remained. While I appreciate the courteous response from the staff, I was disappointed that so little was actually addressed after reporting multiple cleanliness and maintenance concerns. I expected much better follow-through, especially since I was staying a second night.

    Customer services was terrible. Kindness and a good…read moreattitude goes a long way. When you have issues with stuff in your room, there should not be a problem with it being address.

    Extended Stay America - Chicago - Itasca - Studio Suite - 1 King Bed

    Extended Stay America - Chicago - Itasca

    (25 reviews)

    $

    Stayed here at the a Itasca location for about a week. The first room I was placed in the…read morerefrigerator leaked all over the kitchen floor. I requested s new room. The second room (4 rooms down the hall from the first room) I had just woke up and was laying in the bed when I thought I'd seen something move out the corner of my eye. Taking a second look.....found a cockroach crawling across my sheets as I laid in bed. Totally grossed out jumped up out of the bed and killed the cockroach on the bed. Let the office know and showed them a picture I took of the cockroach.....they were going to put me in another room on other side of hotel.....that does not eliminate a bug/cockroach problem. I called Priceline and told them what was going on and got a refund for that week. I left and ended up renting a room at the holiday inn express got cheaper and nicer room.

    Ok. The price here is good…read more Room not clean. Phone grimy. Windowsill grimier. I'm a seasoned traveler, and I don't go anywhere without handy wipes, and I use them in every hotel room and airplane area ever. Before I even take off my coat. So I was ready with my handy wipes. Its just that they don't usually get so visibly dirty. Here they did, on the phone and windowsill. After that I wiped down every surface in the room, usually I just do the phone, remote, restroom area and light switches. Today I took my time and was pretty thorough. But it was a huge room. These are the hotels with a sort of kitchen in them. Pretty nice actually if you plan to stay a while. The fridge is a large one, which is a terrific amenity if you use it. They even provide a cookbook of sorts, which is a very nice touch. But then I found more issues. Lights not plugged in. Cup appeared dirty in cabinet. The extra lock on the door was missing one half of it. Safty anyone? And then my room was moved. To be clear, the man at the desk both when I checked in and when I called down sometime later (more on that below) may be the nicest guy ever, so this is not related to him in any way, unless, I suppose he's the owner of the Extended Stay America Brand, which, presumably, he's not, since he works here. I had been in the room for quite some time, and had actually unpacked and repacked my various bags, since there was so much room in the room to get organized in. I did not think I'd be moving. And then the smoke came in. Not just cigarette smoke. And it was thick. Really think. I did not want to smell like smoke and did not want my luggage to either. So I called down and asked what could be done, and he more or less felt that I would need to move off the floor as the whole floor smelled and it was coming from the vents. So I got "upgraded" he told me as he was helping me move. Totally different floor and wing of the hotel. Bigger bed and a nice reclining chair in the room. Otherwise, its the same idea and layout, just more space. Which is great, and I would totally stay in one of the these hotels for longer than one night. Id make sure it was a non smoking facility though. This room was cleaner, to be transparent. Much actually. And the lock was not broken. And there were no utensils missing in the kitchen cabinets (which I realized was the case in the other room once I saw the second one). Smoking allowed here. Illinois really needs to get with it and make hotels, bars and restaurants etc non smoking. Its so unhealthy for everyone, but us non smokers are forced to be subjected to the smokers decision to be unhealthy. Not really fair, is it? Good beds. Good parking. Easy check-in. Many restaurants in the area, skip the Wendys in front of the hotel and drive a block or two (long blocks, you need to drive) to a large choice of places. Im giving 2 stars because the desk clerk was so nice and pleasant.

    The Westin Chicago Northwest - hotels - Updated September 2026

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