We come here twice a year. The hotel has some amazing views and the lobby bar has good service. It's weird that you have to request a fridge and they deliver one. Why don't the rooms just have one?? I've also had the valet do a great job and other times act like they it's not their job to do help with luggage or send it to your room. read more

The Westin Seattle - View from room - Hotels Near Me - Seattle, Washington

Hotel extremely run down... old furniture..... old everything.... Old 1970 popcorn ceiling falling off in room... Furniture is old and grimy in the room... Not recommended read more

The Westin Seattle - Old 1970 popcorn ceiling falling off in room... - Hotels Near Me - Seattle, Washington

I LOVED MY STAY (5 stars) Ever wonder about those two circular buildings in downtown Seattle. That is The Westin Hotel (owned by The Marriott). Pricy but worth it. Having a great night sleep in Sleepless Seattle says it all. :: THE ROOM :: DELUXE CITY, GUESS ROOM, 1 KING, SOFA BED, CITY VIEWS ($372/night) - the room was updated (not all rooms are), very clean, spacious, and was on the 30th floor with a city view. I wasn't at the very top but I was OK with that as I was on the higher part of North tower. I had a great view of the south part of downtown. The fridge was located inside the cabinet under the TV fully equipped with some good quality waters, juices, and alcohol. It had a glass desk looking out the window, two sofas, and ample space. The bed was how I like my bed (not too hard and not too soft) and the pillows were firm and plush - also how I like my pillows. Since one wall is the entire window, adding a few extra degrees to the heater may be needed during the colder months. Overall, I was impressed with the room and wanted to be hermit and stay in and stay comfy - only went out to eat. I was high enough to not hear any fentanyl zombies roaming the streets at night. Did occasionally hear rice rocket cars revving their engines to make their ugly muffler delete sound loud. But this is in the heart of downtown and the noise below travels upward when it's just all buildings all around. Yes, I am a Marriott member. Got some perks - free WiFi instead of paying $20. Received a $20 voucher to use for food/drinks (just charge to room), tickets for argosy cruise for two, and free 2-hour bike rental with equipment for two. Since it was cold, eating was the only outside the hotel activity. :: SERVICE :: Exceptional! Came to the hotel 5hrs before check-in and my room was ready. They do have luggage service but if your room is ready they allowed me to check-in. Everything was great. House keeping. Staff around the hotel. Everything and everyone was welcoming. :: AMENITIES :: They have two gyms areas and a heated swimming pool. Forgot the swimming gear so missed out on this. Their gym had the good equipment (Peloton, LifeTime brand equipment for the Thredmill, etc). I was pleased with the amenities. Matched what you pay for your stay. They had a FedEx office inside too and a little convenient store. This hotel also attracts business people - like many Marriotts, there are several halls for business events or conferences. I think I found my new go-to hotel whenever traveling to Seattle! Until the next stay.... read more

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Great services, but this may be the most outdated Westin I've been to... great view though! don't forget to use the credits - on the last day, almost everyone in line at the coffee shop downstairs were tried to use the hotel credits. read more

The Westin Seattle - Hotels Near Me - Seattle, Washington

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Our experience with the Westin Seattle began when we attempted to cancel our reservation due to plans changing and hoping that they had a 24-hour complimentary policy. We were stuck on hold for an hour only to get an outsourced call center, which was not helpful. Oh well, we decided to make it work and stay. We arrived at the hotel around 11:30 a.m. and attempted to check in or, at worst, leave our luggage to go out into the city. To our surprise, we were able to, which we were very appreciative of. The front desk agent that helped us was very helpful and nice. After receiving our keys and making it up to our room, we were surprised to see it was not the room we had booked. We received a room with two full-sized beds vs. the one king bed. Due to how busy the front desk was and how long the initial wait took, we decided to just keep the room as we had somewhere we had to be at 1. We were very disappointed that we did not receive the room that we booked. This was our first time staying at a Westin property. The room itself was an average hotel room and not exactly what I'd expect when I hear "Westin". Our tv did not work. We attempted to unplug and look at the power strip, but we gave up and went to bed. The bed was pretty comfortable, and I enjoyed the pillows. The bathroom was a standard hotel bathroom. Overall, the total experience from before we arrived, trying to get customer service to having our room messed up with the rooms themselves being an average room at best, led to a 2-star review. read more

The Westin Seattle - Receipt from booking showing room type - Hotels Near Me - Seattle, Washington

I love, love, love this location! The staff is top notch and you truly get the Marriott experience here. From the moment you check in and get a list of perks; coffee voucher, free boat tour tickets, and a food/bar credit your mini vacation begins. The rooms are nice and have some great views of the city, especially at night, when everything is lit up. It's a short walk to Pikes Place and all the fun activities. Publix transportation is easily accessible too. The staff at the bar is wonderful too. Knowledgeable and personable. The food is good and they have a couple things that are vegan friendly. I've never had a bad experience here and will definitely return. read more

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The Westin Seattle is a bustling oasis in the heart of downtown. It's poised perfectly between both the space needle and the Pike Market if you're visiting for the first time. The two towers ascend about 40 floors for a view of the bay and the city buildings near by. Park is relatively easy but $60/nt. It was great for a business trip and if I were there for leisure and sightseeing it'd be a great spot, but a bit pricey for a budget traveler. The lobby gets very busy in the morning so anticipate not being able to eat breakfast at the hotel. With enough options close by there are better choices anyway. Didn't check out the gym but the hotel has a number of amenities (including borrowing gym clothes) as well as a pool. read more

The Westin Seattle - Hotels Near Me - Seattle, Washington

Hello there, RoseMarie was amazing. Housekeeping, and Westin corp. you all need to know that this lady is a Gem. You are so lucky to have this woman as an employee! Please recognize her as one of your top employees! She is one reason why we will come back and stay with you in this hotel! You do not run into many individuals who make an impact on your life! Rose Marie did that, she deserves a raise! Feel free to send up a bottle of wine for our wedding anniversary! Room 4238 Thank you for being part of our happiness! I also want to recognize Roselene Mony....what a wonderful person/ she was there on the 28 of December... housekeeping! Please let her know as well as Rosemarie that they are both Gems! It is wonderful to know that you hired two Angels and some people don't even know it! Thank you two ladies for making our anniversary trip happy! read more

The Westin Seattle - Hotels Near Me - Seattle, Washington

I went on a 3 day trip to Seattle and I wanted to try out this hotel. There were things that were great and not so great about this hotel. Here are my pros and cons about this hotel. Pros: Good location - hotel is in the middle of the Metropolitan area and easy convenience to the street. No restaurants besides the one in the hotel are around. A Marriott Property - I am a Marriott Bonvoy member and I earned points at this location. For a Marriott owned property, I enjoyed the amenities this place had to offer. Low cost budget hotel - For people who are staying in Seattle less than 3 days, this hotel is a great choice. This hotel falls under $800 for two nights. Now the cons: Keys and Elevators - Upon checking in online, I requested a mobile key to go to my room faster. The mobile key worked in every area of the hotel except the elevators. I had to go down to the lobby to request a physical key. If you want a seamless and fast experience, I would get a physical key instead of digital. Parking - Because I rented a rental car, I had to park on site. The main on site parking is super small for such a huge hotel. On the first night, I was able to find parking in the main structure. On the second night, the main structure and valet were full. I had to park across the street in their overflow structure. It was surprisingly cheaper at $15, then the main structure at $60. The overflow structure is connected to the hotel via a bridge. I would be staying here again only for the view of my room. There are other Marriott and Hilton properties in the area that are much better than this property. read more

The Westin Seattle - View of Hotel Towers from Westlake Ave - Hotels Near Me - Seattle, Washington

I was at The Westin Seattle for a conference. The rooms were clean and comfy. The staff were professional and efficient, and the hotel was within walking distance of good food and shopping. read more

Wonderful view, awful accommodations. We paid extra for a luxury top-floor suite. The view from our room did not disappoint but the accommodations did. For the price paid, we expected luxurious accommodations to match the view. Instead, our room had almost no storage space for clothing (we actually purchased a cheap drawer set on Amazon and had it delivered to the hotel and then were hit with a $10 "convenience fee" for hotel delivery). When approached, the management refused to provide additional storage or refund us the fee for the Amazon drawers. The bed sheets kept sliding off the bed and bunching up at night. The sound insulation to the adjoining room was terrible (we heard the neighbors talking and laughing all night). The coffee maker was of the lowest quality. Finally, there was no fridge or microwave (admittedly these last two are not customary features but we've definitely found them in other hotels at the same price point). While the room service was good and hotel staff were generally friendly, overall we cannot recommend the Westin Seattle to other travelers. Unless you want to store your socks and underwear out in the open or in your suitcase, find another "luxury hotel" for your travels. read more

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This is a pretty nice hotel, as most Westins are. We had a one night stay, arriving late in the day, so didn't use many of the amenities. As a Titanium Elite member, we got a nice room upgrade on the 37th floor with a great view. We had an appetizer and beverages in the lobby bar area. The food and service were very good, but $$$. I would stay here again. read more

Cheap 1-star motel rooms for inflated 5-star prices. We hosted a conference here and it was a big mistake. Our attendees were extremely unhappy with the rooms, which were smelly, outdated, suffocating, and poorly ventilated. Not a single window opens in the entire hotel. No fresh air makes for some serious STINK. Our room smelled of feet and body odor. Things in the rooms were broken, stained, and damaged - unidentified stains on the carpet, windows smeared and cracked, furniture peeling (see photos). No problem if it's a cheap motel, but for $300/night??? NO. XXXX When we were switched to another room, the AC unit screeched all day and night - a horrid metal-on-metal sound. At first they told us it was "the wind." It wasn't. Turn off AC, no screeching. But since there is otherwise no ventilation, we had to keep it on, because it was suffocating without it. Also super inconvenient for conferences is the fact that there is only one escalator from the mezzanine conference rooms to the lobby and vice versa. So if the escalator breaks, as it did during our conference, there are NO STAIRS to get between floors. Which is a fire hazard, not just an inconvenience. In summary: run down, stained, sdirty, broken motel that overcharges and under-delivers. read more

The Westin Seattle - Everything is old, damaged, broken, or smelly. - Hotels Near Me - Seattle, Washington

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Comfy and curved! If you're looking for a comfortable and convenient hotel in downtown Seattle, The Westin Seattle is a solid choice. Located a bit removed from Pike Place and other bustling areas, it offers a quieter retreat while still being within easy reach of everything the city has to offer. One of the standout features of The Westin is its incredibly friendly and welcoming staff. Check-in was a breeze, and throughout my stay, every employee made me feel valued and appreciated. The rooms are spacious and comfortable, and if you're lucky enough to snag a room on the right side of the building, you'll be treated to great views of the water. The bed was exceptionally comfortable, with a luxurious feel that made for a great night's sleep. The furniture was also comfortable, and the workspace was excellent for catching up on emails and other work tasks. While my trip was for work, so the cost wasn't a primary concern, I would likely opt for a less expensive option if I were traveling on my own. However, for a business stay, it was worth the price. Now, for the bizarre part: the coffee and tea setup. Instead of being readily available on a table or shelf, it was hidden behind the television set. It was a rather strange design choice, making it a bit of a scavenger hunt to find your morning caffeine fix. I was walking around talking on the phone and checking in back home when I noticed something behind the TV. So weird. The hotel's circular towers, which create curved hallways and walls, are a unique architectural feature. It's an interesting design that adds a bit of character to the building. The resort fees were a bit of a downer, but I managed to recoup some of that by using the hotel bar. During my stay, the hotel was beautifully decorated for Christmas, adding to a festive atmosphere. There was a minor inconvenience with one of the escalators being out of commission, but the staff handled it efficiently and were apologetic. Overall, I had a positive experience at The Westin Seattle. The friendly staff, comfortable and spacious rooms, great views (from some rooms AND if the rain actually stops), convenient location, comfortable bed and furniture, and excellent workspace make it a good choice. However, the somewhat bizarre coffee/tea setup and the price point might be a drawback for some. Overall: 4.5/5 stars. A good choice for a business trip to Seattle, but might be a bit too expensive for leisure travelers. read more

Centrally located right across from a small mall with the monorail stop, as well as a shopping area and lots of office buildings. Two round towers, east to recognize, but a bit shorter than the other buildings around. Decent gym and amenities. The lobby and lobby bar are nice and there's usually free bottled water put out by the front desk, which is nice. Stayed at the north tower, midway up, with great city views and large windows. The closet and dresser was small. Blankets were a bit heavy for me, but otherwise beds were comfortable. Looks like they've updated a bit superficially, but there's no main lighting switch - we had to turn the lights on and off from the lamp switches manually. Stayed here for 5 nights, we were able to walk to most of the touristy destinations around, so the best part is the location. The monorail across is only $4 each way, but only stops at the Space Needle, still a nice ride to see the city above ground. read more

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I only choose to stay at The Westin Seattle because of the proximity to my office that's it. - Everything beyond the lobby is in serious need of a renovation. Rooms smell funky, all the furniture is damaged and dilapidated. - The walls are paper thin. I could hear the conversation of the lady in room next door while she was speaking at a normal volume. - The WiFi is useless. I tried to connect unsuccessfully several times and when I tried to call the front desk for help, they transferred me to tech support who kept me hold and weren't very friendly. read more

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Lavishly comfortable circular hotel with panoramic views, and an extensive breakfast buffet. Check-in was quick because an extra staff member came out when she saw there was a delay. The lobby is spacious and modern with a busy bar - we had to wait 10 minutes to be served because it was close to last call, but the atmosphere was pleasant for waiting. The elevators were reasonably quick for the size of hotel, given that one was out of service. The room had a stunning panoramic view of downtown (though no water views) from the 19th floor, and was amply furnished. The bed/pillows were extremely comfortable, affording is a good night's rest. Only the occasional noise of a downtown siren, or particularly loud talking and laughing next door penetrated the silence. The bathroom had a beautiful large mirror with hidden back lights that provided a pleasant soft lighting; towels were reasonably plush and pump-bottles of soap and shampoo avoided the usual plastic waste. Breakfast was a high point - larger groups had to wait 15 minutes because it was 9 am on a weekend, but the 2 of us were seated right away. There were 3 kinds of juice, an omelette chef with no waiting, an ample supply of bacon, scrambled egg, sausages, and pancakes. And an oatmeal station, and congee (delicious savory boiled rice pudding) for those with Asian tastes. We parked on the street because it was free Saturday night and Sunday, but that's an attached garage with exorbitant fees in keeping with the usual Seattle downtown rates. Valet parking is accessed from the East side of the building off of Virginia and 6th Ave. The location is walking distance to Seattle Center, Belltown restaurants, downtown shopping, and a 20-minute walk to Paramount or Moore theaters. We paid about twice as much as a budget suburban hotel and felt the extra expense was well worth it. read more

The Westin Seattle - Mini cinnamon buns - Hotels Near Me - Seattle, Washington

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The Westin was our overnight stop for our upcoming Alaskan cruise. Located in downtown it's walking distance to Pike Place and the monorail just outside will take you to the Space Needle. It's a very nice older property that has been excellently maintained and updated. The room was large and absolutely spotless, the bed and pillows were the best and gave us a great nights sleep. The views are of the city but we enjoyed them. In addition there is a light rail system from the airport that has a stop less than two blocks from the motel for very affordable transportation. We paid Uber $60 because we didn't want to struggle with our luggage. I highly recommend this location. read more

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The hotel was very nice but the $28 rebate didn't get applied properly and the elevators were a complete joke. You had to ride the elevator up to go down has there were to many people using them. If you waited for an empty elevator it took over 15 minutes which totally unacceptable. read more

Here for a work trip, and chose this hotel for its middle-distance from the nonprofit I was there to visit and the touristy spots I knew I wanted to walk to on my "free time" (it was a lie, I had no free time.) I checked in kind of late on a Thursday night. The guy - I wish I'd caught his name - working registration that night was the kind of employee you want welcoming your guests in for a stay. Friendly, helpful, funny, he made me feel immediately welcome and eager to explore the hotel. He also took a lot of time explaining their resort fees = hotel credits scheme to me...which promptly fell out of my exhausted head. I was in the North Tower on the 24th floor. He upgraded my room, which was nice and a bit unnecessary, given I was traveling alone. Still, I did appreciate the extra space in the living room, which I took advantage of for some in-room exercise for the duration of my stay. The room was comfortable - large and clean, with a decent-sized bathroom and lots of places to lounge close to the windows. I had a view of the downtown streets, nothing too exciting, but it was pretty to look at with all the lights on at night. I wish I could say that I got great sleep while I was there, but unfortunately, that was not the case. The bed was comfortable, and the pillows were good, but the first two nights there, I was kept awake by some strange and loud knocks and bangs coming from the walls. When I got up to investigate, it seemed to come from the wall behind the headboard, which would have been the room's bathroom. But there was nothing happening when I walked in there. The second night, the banging and knocking sounded more metallic in nature, and emanated from the space above the A/C vent. Again, I stood under the vent for a bit to try to pinpoint the noise, but can't imagine there was a rager happening behind that wall (which was high up in the ceiling.) I didn't call Maintenance either time because a) it was late at night and I was traveling alone, and 2) it wasn't constant. A noise would happen, persist for maybe two minutes, then stop. Then, just as I was about to fall asleep, it'd pick up again. So I didn't want to call to complain only to have someone come upstairs to a completely quiet room. And the third night was completely silent. I got great sleep that night. And the noises never happened during the day - at least, not in the few hours I was in the room during the day. So, yeah. The shower was great - loved the water pressure and the heat. The bathroom was a bit tight, with not much space to maneuver once you stepped inside - the door just barely cleared the toilet, which was smushed up against the shower and the counter. Still, it was enough space for me and I liked that I had counter space for all my potions and lotions and notions. I had every intention of dining in the hotel's restaurant that first night, but after my delayed flight got me in late, I was too knackered to go anywhere or do anything. The bar/restaurant in the lobby was always busy during my stay, though, so that's something. read more

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Hotel was in a great location for walking to the shops, restaurants and Pikes place. The room was very nice and clean, the concierge stayed in touch to make sure our stay was pleasant. The food was good in the restaurant as was the service in the bar. Our only complaint was that two elevators out of four were broken all weekend with no signage or notice. The hotel was at full capacity. It took us between 30-45 mins just to get to the lobby from floor 32. A lot of complaints from hotel guests! read more

The Westin Seattle - View from floor 32 - Hotels Near Me - Seattle, Washington

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My weekend stay recently (Oct.11th). The desk clerk met my personal preference for the highest floor that could be given, 43rd in north tower. The view was incredible! The Relish restaurant was delicious too. I loved my dinner at the 900 bar too. If I decide to visit Seattle, this will be my choice hotel. read more

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The good about this place is it is in a really good spot, the rooms stay very dark and quiet. Also, very clean. The not so good for us was the crowd, the cost of every single thing, parking $68 per day, $25 a day destination fee. Nothing is complimentary. Oh! And breakfast is $39 per person for a Buffett style. The beds are very uncomfortable and small. The homeless population is so bad in downtown, even though we could walk most places, we decided on lyfting after a homeless man ran up from behind us and tried spitting on me! I would not stay here if I ever return to Seattle. read more

The Westin Seattle - Our room! Very spacious and clean :) - Hotels Near Me - Seattle, Washington

Westib is not only a hotel, but an experience!! Excellent customer service! Food is great. Views are to die for. But what took me to next level? Resort fee. It allows you food credits, Uber credits, yoga, Argosy Cruise for 2, and so on! I wish I would have booked here in two weeks, rather than another hotel. Definitely going to try to switch! Overnight parking is $55, but next door garage is $30. But theirs is more convenient! I Westin! read more

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This hotel needs a remodel. The rooms are due for a refresh. My room service dinner was brought to the room in an insulated bag. The plate that had the entree was covered but the cover didn't seal to the plate. Some of the entree had spilled into the bag. I reviewed the restaurant/lounge separately. It was good. It's worth visiting. read more

As I get older, I tend to get more bouguie when it comes to traveling and staying in semi high end hotels. The rooms are pretty decent. I had my old housemate come with me as I was doing a training for a conference. We had plenty so space in the sleeping area, but the restroom was a bit crowded and there was no refrigerator. They had a empty mini bar. I think it's time upgrade and prove a fridge for your customers. It was located about a 10 min walk to Poke's Place which was nice. read more

The Westin Seattle - View from my room on the 15th floor - Hotels Near Me - Seattle, Washington

Service is subpar, they don't know how to treat customers. We're titanium elite and they even treat us like we're no one. They changed their policies day by day with no consistency but then claim they're following policies. If you don't do the same thing every day, it's not a policy. It's unfortunate this location doesn't live up to what is normally a great brand. read more

Yiiiikes. $425/night got us a curtain so full of holes I'm pretty sure Motel 6 has higher standards. I stepped on something in the carpet that made my foot bleed and quickly realized I'd better wear shoes the whole time. We had to call for housekeeping every day or our room wouldn't get made up, ran out of tissues and toilet paper, hurt our backs on the bed/pillows, just a total mess. The bath had a mildewy smell and rust all over the fixtures, too. No fridge, microwave, robes, even a vanity kit of any kind, no extra frills whatsoever. Front desk constantly had a huge line. Just, yikes. read more

The Westin Seattle - For $425/night you get 425 holes in your blackout curtain - Hotels Near Me - Seattle, Washington

This is an iconic Seattle hotel, I remember when it was called the Washington Plaza with just the south tower. I stayed April 1st for one night I was in south tower 4538. Stunning views of downtown, Capitol Hoill and even the Wheel down on the waterfront. Excellent for shopping, Nordstrom store 1 (formally Frederick & Nelson) Westlake Center and Pacific place. Ice walk to the 5th Ave Theatre and Paramount Theatre. My room had a king pull out sofa. Desk and mini bar room was clean bath was a bit small but also spotless clean. I understand the hotel maybe rejuvenated and unfortunately it needs a refresh again very clean but needs updating. The bath tub combo is really not seen much in hotels of this calibre. Heavenly bed lives up to expectations. Absolutely heavenly. Front desk was quick and simple. I was a bit shocked and slightly abruptly told I could only get a late checkout of only noon, was gold now silver Bonvoy. $25/nt "resort" fee was a bit of a joke but you can't fight city hall. Will I be back? Yes but will look elsewhere who may not have a "resort" feeMore read more

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Is is supposed to be upscale hotel and-there were plenty of nice things about this place that I liked Room was clean beds very comfortable Robes provided were a nice touch Started out feeling luxurious A few points that e should be addressed Parking at the hotel should not be more expensive than the lot next door and attached to hotel when booking it should be mentioned that it is an extra 60 dollars a day to park your rental car. Garage next door and attached to hotel is 30 per day. I feel they are missing an opportunity to make guests feel special Seattle has great food and local fare in the hotel and area but portions are plentiful A small Mimi fridge and microwave in rooms would be an added pleasantries. No one like to waste food or add to land fills because you don't have. Way to reheat or store a few leftovers The indoor pool and gym are a very nice touch but a hydro therapy hot tub is almost essential after walking up and down hills to public market. The last issue is all ice machines on most floors did not work the last day we found out that the machine on floor 16 was the only one working Also in all a nice place to stay fix a few things this place would be the talk of the town read more

We spent 2 nights here prior to our cruise on the 21st floor with a decent view, no extra charge. The ice machine on our floor was closed off with a sign that read, "Ice available on odd numbered floors." Huh? The 21st IS an odd numbered floor! We returned after our cruise for 3 nights and we were offered a "high floor room with a view" for $30 more/night. We are on the 36th floor with an ice machine THAT DOESN'T WORK, a "view" of high rises and construction cranes with blackout curtains so sun damaged and worn, they filter out the sun like a cheese grater! I will try my best to stay elsewhere in the future! read more

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The Westin Seattle was pretty a little better than "ok" but not quite worthy of 5 stars. At the most, I would have to give it 4.5 stars. I stayed at the Westin for a couple days for business. Things I liked about the hotel: - Closeness to Pike's Market and to the shopping mall. - Dining options within the hotel for breakfast, coffee, lunch and dinner. - The rooms were good. The only thing I didn't like was the lobby and how dark it was. I wish it were a little more vibrant but if anything, I'm not sure if the atmosphere is due to the bar located in the lobby. Overall service from the front desk was always nice. I wished I could've stayed longer to use all the amenities but it looks like it'd be a great place to hold meetings. I would stay at the hotel if ever visiting Seattle again. read more

The hotel is completely understaffed, and unless you're extremely lucky, you're bound to face issues. I can tolerate the long wait time when check-in and check-out, poorly managed destination fee benefits, etc. But my experience crossed all my limits. I was charged for an additional night after checking out. If I hadn't chased this down, it would've been money easily stolen. I feel obligated to share it because who knows how many others have been charged like this. I was willing to work through it when I first found it out. Repeated calls to the hotel went unanswered. I had to escalate the issue to Marriott customer service, who delegated the matter back to the hotel. All I received after that was a single dismissive email from the hotel asking me to provide proof, followed by complete silence. My money was wrongly charged, and I had to chase them for a resolution with no support or proactive effort on their part. I am a low-maintenance traveler and rarely write negative reviews. But the lack of accountability and customer service is unacceptable. I feel like they can steal my money from my card on file silently anytime. If you care about your time and money, stay elsewhere. read more

We stayed at this Westin ahead of our seven day cruise to Alaska. There are obviously many hotels in the area, but we landed on this Westin because we liked the convenient location, the price was right, and Marriott points are always a perk. This hotel is comprised of two cylindrical towers, so you can't miss it when you're passing by. We found the room to be spacious and clean--two things that are essential for a hotel stay. There were also a few small touches that we really enjoyed, such as the calming essential oil rollerball and the free water bottles available at the lobby desk. I also wasn't bothered by the $25/day destination fee, as I felt like it paid for itself via the Uber voucher and restaurant credit. It felt a bit more beneficial than the typical resort fees that I've paid at other hotels in the past. The hotel's cylindrical shape makes for some strangely shaped rooms, but we found the room to be cozy and the curtains blocked out light easily. This was my third trip to Seattle and the third hotel I have stayed in here, but I wouldn't hesitate to stay here again in the future! read more

Love this hotel! The beds were super comfortable! The location is central to all areas of downtown Seattle. I would recommend this hotel to anyone! read more

I was not impressed by the Westin. The main draw of this hotel is the location. It is very centrally located, and so much was walkable! It is only a few blocks from Pike Place Market and practically next door to the Westlake Center, the monorail, and other public transit stops. (Side note: if you're coming from the airport without a car, you can take the 1 Line from the airport and be dropped off about a block from the Westin.) My room was also impeccably clean and housekeeping was very thorough. Now for the cons. My room was on the 18th floor and I could hear traffic noise at all hours. Granted, I'm a lighter sleeper than most, but I also think that being able to hear the noise of the city despite being almost halfway up in the tower speaks to the subpar quality of the construction and windows. I also wasn't a fan of the in-room refrigerator being stocked with a massively overpriced minibar. This hotel is so eager to make money on $25 snacks, on top of the many other fees they charge, that they can't even leave room for travelers to put their own items in the refrigerators. The in-room coffee also wasn't very good. Most hotels of this caliber at least spring for a Keurig, but the Westin opted for a generic single-cup brewer and no-name coffee -- perhaps a ploy so that people will get frustrated and go down to their cafe for overpriced coffee? Check-in also took forever. I stood there for what felt like an eternity as the clerk typed and typed and typed, called someone over, consulted a folder, typed some more, and finally deigned to present me with my room keys. I was never quite sure what took so long and there wasn't so much as a simple apology or explanation for the delay. To make matters worse, I then went up to my room and tried my key several times, but could not open the door. I went back down to the lobby (thankfully to a different clerk!) and learned that my keys had somehow been activated incorrectly. The second clerk was kinder and did apologize for the mistake, but I wasn't happy that check-in took so long only to first be done completely incorrectly. When people have been traveling all day, they don't want to spend endless time checking in or dealing with careless errors. If I ever come back to Seattle, I will absolutely make sure to stay anywhere but the Westin. read more

Beautiful location. I had a wonderful and pleasant stay here. Kisha and Jed at the front desk were very kind and accommodating. I appreciate that. I look forward to staying here again when I'm in town. read more

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We chose The Westin Seattle due to its location. To start off, the service was amazing - we were originally given an upgraded suite and it was gorgeous. Absolutely beautiful. We were also able to leave after one night with a refund for the rest of our stay after it became clear the hotel was not a good fit. Part of our issue with the Westin is that it's shaped like two circular columns. It's very pretty, but the design means all the hotel rooms are close to the tower elevators. So if you (like me) have issues with elevators impacting your sleep, it's just not the hotel for you. We were given another room, but as soon as I got into bed my eyes started watering. Unfortunately it became clear that I was either allergic to the detergent the Westin uses or there had been a cat housed there recently. Either way, I wore a mask the whole day with itchy eyes until we could switch to another hotel. Other things that we didn't love about the Westin, were that although all rooms have a mini bar, they don't come with a fridge unless you order one and the hotel doesn't have a lounge but does have a destination fee of $25. For some this location may be a great fit, but for those with allergies or who have a special diet it may be a rather difficult stay. read more

I stayed here while attending a convention. I would've only stayed here for the sake of convenience since it was close to the convention center. This hotel will charge you for any amenities besides a bed and an air conditioned room. The fridge is filled with overpriced alcohol and snacks. If you so much touch them and knock them down from their position on accident, then they'll charge you at least $10 for something as small as the smallest container of pringles. So you can't use the fridge in the room for your own personal use. You can use the shared fridge close to the lobby. For a bargain of $30 per night. The front door of the hotel is locked at night. You may have to stand outside in the cold for a while before being let inside if you arrive at night. The bathroom closest to the lobby is locked. Going past a certain floor requires you to swipe your room key. read more

A total of 4 of us shared a room at the Westin after going to a concert nearby. Reservations were easy to make online. Check-in required each person staying in the room to present their ID cards. Check-out was touch-free by dropping room keys in a box. The front desk was unable to split the room charges between two credit cards. I was not provided a reason why this action could not be done. We stayed in room 2135 for $185.96 + taxes. Parking was either $50 for garage or $60 for valet. We chose valet. Discover is an accepted form of payment. The room consisted of 2 double beds, small coffee pot with local Pike coffee, a safe, hygiene products and a TV. Unfortunately our room was not outfitted with a refrigerator. After returning from our concert at around midnight, we were bummed to learn that none of the on-site restaurants/lounges were open for a midnight cap. In the morning we stopped into on-site restaurant Relish for breakfast. Vax cards were required in order to enter. We were disappointed to learn that Bloody Mary's were not an option since the only alcohol for sale was bubbly wine. My wife and I shared the Breakfast Burrito for $17. The burrito was small like a frozen burrito purchased from the grocery store. I ordered a bottle of orange juice for $7 and my wife ordered a latte for $5. Overall, we will stay at the Westin again in the future for the location only. This location provides walking distance for a day of play in Seattle. I will choose to eat/drink outside of the restaurants on-site in the future. read more

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