It was the most appalling and embarrassing night I ever had in my life.
I went for dinner with a group of friends to celebrate my birthday and another friend's birthday as well.
After dinner, we were looking for a place to have a few drinks. The city was packed; it was a really busy Saturday night for everyone. Surprisingly the upstairs area of The White Horse was quite empty.
We got a table and one round of drinks. The atmosphere of the place wasn't great, but we wanted to have some time to chat a bit and being in a quiet place for a little while seemed like a good thing.
My friend's wife had bought 2 small tarts as a "birthday cake" for my friend and I. By them we have had another round of drinks and we probably spent over 50 pounds in less than 30 min.
As we were eating the tinny tart a woman comes to us from behind the bar and in a really rude, aggressive, disrespectful way yell at us, saying that we can't have food from outside in there.
The interesting thing is that all of us work for restaurants in quite high positions. We didn't think that 2 small tarts would cause some much trouble. As a restaurateur, I would have approached the table and I would have politely informed my patrons that they were not allowed to have any food in there. If she did approach us in this polite way we would have immediately apologised, explained to her that it was just a small gesture from our friends to celebrate our birthday and we would have put the tarts away.
However, due to the way she had shouted at us we immediately, almost as a reflex, we spoke among ourselves, that we couldn't believe in how rude she was.
She then shouted from the bar that we could just leave. She them spoke to another person, an older man, who came to the table in a very agitated way (almost like if he was under the influence) and he asked "is there a problem?" However, he was not interested at all to find out what had happened. Before we could open our mouths to tell him, he took the glasses from the table and told us to leave.
Once again, I've tried to politely approach the woman, as I wanted to be able to tell her that we were not trying to create trouble and to explain why we were having the tarts. She once again was extremely rude, saying that we did shout at her, which is not true and that she was not interested to hear anything from me and that we should just leave.
I was never treated in that way by anyone in my whole life. It got us so upset that it was hard to enjoy the rest of the evening. She had managed to spoil 2 birthdays' celebration in one go.
I've been working in restaurants for over 15 years and I have never ever treated any of my customers in the way she did. Not even the most challenging and rude ones.
She was completely out of line and so was him. It was clear that they were not having a good day and even the way she spoke to other people was extremely rude. When we were about to leave, she said to another two customers who were politely asking if they could order some food, and in the same tone of voice in which she spoke to us she replied to the 2 customers "No, we are not serving anymore".
It is no wonder why that was the only place in town that was empty. As a group of restaurant managers, my friends and I were shocked by the service and attitude.
I don't know her and his position in the place, if they are the owners or store managers, but either way, it is quite clear that customer service is inexistent in that place. Clearly she is not aware of it as in her mind she was not rude at all. read more