I rarely write reviews, but wanted to drop one here because this place is so mixed. I had a 2 double bed suite. I'll give you scoop: The good: 1. The amenities are very good. Full size fridge, stove, cooking utensils, etc. 2. The bed is good and comfortable (I saw another review that said it was uncomfortable. This just isn't true). 3. The pub downstairs is very nice, and convenient. I never went to the asian restaurant, though. 4. Good coffee and tea downstairs in the morning. Not maxwell house or cheap garbage, so I like that. 5. Very good customer service. 6. Location is really great. 10 minute walk to reading terminal market. Close to everything. The bad: 1. Housekeeping. My room looks like it was hastily cleaned with a dirty rag. A lot of the surfaces weren't all that clean. An overworked looking housekeeper came by my room around 4pm the second day said she was there to clean. I think they may have some problems hiring or keeping people? 2. The tub is old. The faucet is old. You can view this as 'quaint' if you'd like, but it's hard to get a very old tub clean, and old faucets don't work well. The shower never really worked perfectly. It was good enough, though. 3. Street noise. There are some LOUD cars on the road outside. Bring a white noise maker, that helps. 4. The TV. I don't even know what happens with the TV. It occasionally just decided to stop working and reboot. It happened several times, and we weren't in the room all that much. There was a power outage while we were there, so no hot water one morning. It was resolved pretty quickly, though, so I'll put that in neither good nor bad category. read more

Man, I regret booking this hotel. Came to Philly for a business trip. I got cheap and found this to be half price and only 2 min to where the conference is. Booked this place for a few nights. Location of this hotel is great. I didn't upgrade my room as the room size seems to be decent. I checked in and went out for dinner right after. Then it gets weird... I got back and could sense this horrible smell. Found it from the sofa foot rest... I raised two kids and that is the smell of pee.... I reported it. They insisted on claiming it is from liquid spilling.... Well, I raised two kids. That is pee.... Red flag one. They moved me to a different room. Slightly better view than the first. Room was okay for the price. At least cleaner. But AC wasn't working.... After setting temp to 85 and turned to heat, the room stayed at 63. I was freezing at night could barely sleep. Complained and guess what.... I got a portable heater in a four star hotel. Second night here.... I can hear drilling.... At 10pm. It was on and off till 1:30am. Called front desk a few times. I was told that they are not aware of where the noise came from. Around 1:15am, I called and complained about the drilling, I asked if they have called 911. They told me no. I found that odd and asked if I should call 911. They said yes, you probably should. So I called 911. At 1:45am, it was still drilling. Called front desk, no one picked up. I went downstairs, called 911 again. I eventually heard that the hotel was doing waterproofing work at midnight?! What? The front desk was nice and upgraded my room to top floor with some discount... but I was moving at 2am for the 3rd time with a four star hotel. Gym was decent here with a peloton bike and good options for weights. There is a pool but I didn't have time to visit. Sky lounge was okay with decent seating and some light drinks and refreshments. To get in, you need a room key. It was impossible to do when you first check in.... This is an odd hotel overall. 1 star to the one decent front desk person that helped me and the okay gym. read more

See all

Dont walk, RUN to another hotel. I would have rather stayed at a hampton inn on the side of the freeway. Loud, hot, dirty, broken Definitely not worth the money. Will never be coming back. Even if the room is free. read more

Excellent hotel. It's nice and it's in a great location with plenty of stuff to do within walking distance. Victory Brewing is next door. The staff couldn't have done a nicer job. They were outstanding. There's a cool Irish bar connected to the hotel and they have a neat rooftop pool. The parking situation is easy with a parking garage/valet parking connected to the hotel. I'm removing a star because of the prices though. My hotel was $356/night plus a nightly valet parking charge of about $50/night. read more

Our room was reserved through a room block for a family event. I attempted to upgrade our room by placing a bid through an email that was sent, but it was declined. Upon check-in, we discovered that we were on the 24th floor, separate from the rest of our family on the 12th floor, which seemed odd to us. I had requested no cleaning during our stay through an email that came from the hotel, yet cleaning still occurred. I'm not sure why this option is offered if it is not adhered to. Our room was quite small. There was a table that couldn't be used as a desk because it was too high, despite having a desk chair, which made no sense. Additionally, the light/fan in the shower was missing a lens, exposing a dusty and lint-covered space--a potential fire hazard. The fridge never got cold, and we didn't have hot water in the shower for two days. Upon checkout, we were charged our nightly block rate of $149 (valid), plus an additional $151 for EACH night for an "upgrade". I was shocked! I would never pay more than double my room price for an upgrade, and especially for what we received. This feels like a very shady way to do business. After a few phone calls, $562 was refunded to us. There is a family history with this locaiton but I would never stay here again. A positive though was the Irish Pub. It was great, and the service there was top-notch. read more

We stayed for 5 days. The suite was on the 7th floor extremely spacious with a living room, a walk in closet, 2 television, a kitchen outdated, bedroom with a closet and bathroom which is resurfaced. The walls are so thin that u hear sound from everywhere. Its location is amazing everything felt extremely walkable. Uber rides are extremely convenient from this location. The 5th night a room occupied on the 8th floor was making so much noise , we did not understand was it a fight or a party. it started from 9:30pm and went on till 2 am and then constant hammering kind of noise till 5am in the morning. We fortunately had to leave 6am in the morning. That night was horrible. Also, you here sirens, cars ,police vehicle chasing throughout the night which is a lot disturbing if u are not a sound sleeper. Pros: location Cons:noise read more

It was a dark and stormy night out this jawn...the young bull and I just came into Philly and needed a place to stay...LOL A week before going to Philly for the Club World Cup game, I switched from Holiday Inn Penn's Landing to The Windsor Suites so we could be closer to food options...and that was a good decision. No knock on Holiday Inn at all, but if you have a choice between Holiday Inn and The Windsor Suites, go with Windsor. The Windsor Suites is placed perfectly for those who want to take a cab or take the train from Amtrak. Walking up to the property, the first 2 things that caught my eye: The during the game drink specials at the pub and the card access to get into the building. I like that. Check in was quick and we got up to our suite and was impressed. Clean, large, and just a nice place. My son and I joked about how we read reviews about some people staying in lodging complaining about everything "If you look for something to complain about, you'll find something to complain about". With that, we looked for something to complain about. The fridge wasn't a perfect cooling temperature and thus our sodas were 2 degrees warmer than we demand. STONE THEM! But seriously, this place is walkable to everything you need: Food, drinks, stores, transportation, etc. Staff were polite. The bar was filled with Soccer Hooligans (a few skangers), but since we were proper hooligans as well, it's par for the course. Honestly, the price for this 2 bed suite was a steal. Lower than a chain hotel and located more central to everything. That's it. Couldn't ask for more. We got what we needed and enjoyed our stay. Check it out...or don't. But that would be your loss read more

Currently staying here, in addition to the room being dirty when we checked in ( I can't add pictures but will on Yelp - sauce splashed on the wall from a previous occupants meal, spilled drinks, and broken drawers...), the TV didn't work even with maintenance coming multiple times to press buttons and unplug and replug wires. I planned to extend our stay here by a day, but we will be checking out and going elsewhere. I do NOT recommend this place. read more

See all

This hotel is so comfortable and family friendly. From Alan in the lobby who will do anything to help, to the front desk who will send up extras (towels, sheets, blankets etc.) whenever you need them. The roof is an amazing view whether from the pool in summer to the bonfires on the roof in winter. From the room balcony, you can see city hall on the right and the Rocky statue and the Art museum on your left. The balcony is a great place to watch parades or marathons as most travel the Ben Franklin Parkway directly below the hotel. You can stay at a more read more

I have stayed twice at this Hotel and it is by far one of my favorites in Philadelphia. It also helps that it is a block away from my son's apartment and away from all the noise, craziness and chaos of the convention area. Building is tucked in a side street of the City Central area of town which makes it a great location but quiet. Building is both an Apartment and Hotel combined which gives the rooms a large footprint and kitchen area. The rooftop pool and fitness room gives this hotel an A plus rating. Staff here are friendly and very helpful which also makes for a great experience. I do have to say they are working through issues with their website and did have issues with getting my feather free request addressed but they addressed on both visits with a smile. read more

See all

Downside was valet parking only, but this is a nice hotel. We came by to drop off our car and ask if they could hold our luggage, but our room was ready early which was great. The front desk agent was very friendly and helpful. The room was clean, spacious, and had a nice view of Philly. It's a great location in walking distance of City Hall and the Franklin Institute and also downtown historic area if you're in the mood to walk (it's like a mile). There's a seasonal rooftop pool but it's also a nice view when the pool is closed. This was a really nice place to stay in a good centralized Philadelphia location. read more

See all

THANK YOU, SAM!!! We can't thank you enough for the excellent customer service you provided us during our stay! You heard our concerns about our room and took action to resolve our issue. We will always remember our positive experience at The Windsor Suites due to your efforts. You showed a wisdom few people have which will carry you far in whatever yo do!!! read more

From the number of 1-star reviews I understand management for The Windsor Suites doesn't care, but here is my 2 cents. I paid for a reservation that I made online. I have tried repeatedly to contact them with a question. The "existing reservation" option in the phone tree rings until it disconnects. The "new reservation" option is a busy signal. The email form on their website has gone unanswered. I don't care to stay where so little attention is paid to customer experience. I understand short-staffing but I've been trying for days to no avail. I canceled my reservation and will never book here again. read more

Stayed for one night at the Windsor Suites for the first time and it was an amazing experience. We were in town for my partner's birthday and to watch a basketball game at the Wells Fargo Center. The hotel was about a 15/20 minute drive from the stadium. The Hotel is absolutely beautiful. When you first w her the lobby you notice the giant curved couch and Benjamin Franklin quote on the wall. Our room was huge and to my surprise it came with a full mini kitchen. The customer service was amazing.I called a few days prior to checking in and mentioned it would be my partners birthday on the day of Check-In and they offered to comp our parking fee and leave some drinks in the room. When we arrived, Our room wasn't ready so the front desk provided us work complimentary food and drink waivers for Con Murphy. The only hiccup was the Bathroom- while spacious and beautiful the shower knobs were a bit difficult to figure out. All in all, I will definitely book this hotel again and I highly recommend if you're looking for a hotel to stay while in Philly read more

See all

We came here about two weeks ago and we had a good one-night stay here. We arrived to the hotel early (~11am) and we were able to check-in early. We also got a room upgrade and our room was very spacious, clean, and huge! Our room had a kitchen area with a stove which we didn't use. They also had cups and plates in the kitchen cabinets. There was also an outdoor balcony with seating. The only thing that I didn't like in our room was the shower. The handles were a bit confusing to use and the water temperature fluctuated when I was taking a shower. We also informed the staff that the shower had the water dripping when even we turned off the shower knobs. The staff was very friendly and kind. Overall, positive experience. Btw, it's about an 15 minutes walk to this hotel from the William H. Gray III 30th Street train station. From the hotel, it's also walkable to many landmarks (i.e Love Park, Reading Terminal Market, Rocky Statue, Philadelphia Museum of Art, US Mint Museum) read more

See all

This hotel was horrible. First of all, do not believe the photos on the website, they are lying. The rooms are no where near new, outdated at best in my opinion. It's hot as shit in the building, so if you like be cold, you're cooked. SO PLEASE PLEASE PLEASE STAY AWAY FROM THIS PLACE! The only thing good about this place is its location to nearby landmarks. read more

Horrible hospitality and even worse customer service, the reservation was made under my husbands named booked 3 weeks in advance. They emailed (didn't even have the courtesy to call) that they cancelled our reservation the night before. I called, and was hung up on and transferred multiple times to no avail. Finally when they answered the front desk had no solution and admitted this happens often DO NOT BOOK HERE YOU WILL BE LEFT STRANDED THE DAY BEFORE YOUR STAY!!! I am extremely upset with windsor suites reservations and will stay away. read more

This seemed like a really amazing hotel, despite being a little older. Great location, within a 5-15 walk to most major sites. Well maintained, updated features, great security measures. Full suites, with a eat in counter and kitchen, long table tops to open luggage, or even put refreshments if there is a small gathering. The staff was professional and friendly. Everything went pretty well until the people down the hall decided to fill the air with old grease smoke at 11 PM! I think they were frying foods for a lot of people because apparently the it had been happening for hours. The front desk could even smell it..... from the 9th floor! I know that part of this building is residences. But this was something else, lol. When it's warm out, get to the pool early. It gets crowded fast. read more

I arrived here early on a Sunday, and was just hoping to drop off my bag, but they were able to give me my key and an upgraded room without an additional charge. So that was already an awesome way to start my stay. The room itself was very large. I had the King with a balcony, though it was just a bit too chilly to use it for more than photos. There's a full kitchen with a fridge, stove, and dishwasher, and some plates and cups available for use, though I only used the fridge. Would be very suitable for a long term stay, particularly with closets bigger than what I have at home. The bed was very comfortable, plenty of desk space that you could use if you needed to get work done, and the tv was well positioned and large enough that you could watch it from any of the seating areas. Oh, and they had a brilliant clock radio that had the time both on the front and the side so you don't need to inconvenience yourself when you blearily try to check the time when you wake up. Location is convenient to the subway, walkable to Amtrak and many museums. Also, if you're there for a conference, you're close enough to walk to the conference center and Reading Terminal Market, but far enough away to avoid the noise. If you're in town for a sporting event, it's an easy walk to hop onto the Broad Street Line and head to what I think are all the stadiums. It felt safe enough to walk back after the Flyers game. The one thing to be wary of here: they do have a rather large deposit ($250), but they refunded it within 3 days of my stay. Just try to put that on a credit rather than debit card so you don't overdraft yourself. Loved my stay and will recommend it for others. read more

See all

Check your bill! I was in charge of a group booking. The hotel charged my card prior to letting me look at the bill. When I finally got it there were restaurant charges obviously posted multiple times (one posted 4x and another posted 3x) as well as an extra hotel room charged. My contact Ryan Young said he would look into it and then ghosted me. Disputed it through my credit card and the hotel never responded to them either. Buyer beware, especially for group stays! read more

Their phone doesn't even work so I had to come down to the front desk for everything.

I would have given one star, but the staff at the front desk were really nice. The common areas of the hotel were nice - but my room was a different story... Before arriving I paid for an early check in and a room upgrade. They upgraded me to a dated dirty room.... In room 1109 - there were stains and dust everywhere. Crumbs on the stove, in the microwave, and a loud dirty fan in the kitchen that couldn't be turned off. The room looked like no one stayed in it for a while and it was not properly cleaned. I was only there for a night, so I didn't want to go through the process of changing rooms as I was so exhausted. Thank goodness I bought antibacterial wipes and was able to wipe down surfaces. The room also smelled like stale cigarette smoke when I entered. Ironically, there are no smoking signs and sprinklers all over the suite. The towels also smelled really musty and like stale cigarette smoke. I had to use the paper towels in the room to dry off. Upon arrival, I was unable to check in early because of the madness happening the lobby. There was a long line of people trying to check in and by the time I reached the front desk, it was the normal check in time. They didn't the rooms ready for most of the people checking in. They at least changed it so I could check out later instead so that was cool since my flight was in the late afternoon. I would give them another shot so long as they didn't give me a room like this. If you stay here you're really gambling with the type of room you get. read more

See all

While there are more important things, firstly, please consider that the showing agents for this property repeatedly tell potential residents that the pool is open until 9 pm despite management refusing to expand the hours beyond 8 pm. Guests as well, are constantly frustrated after trying to access the pool after 8 despite it still being light out, the pool being lit, and most area hotel pools being open much longer. Additionally, not only does the pool close for the much of the year despite being heated, the ENTIRE roof is closed during that time, a fact not advertised or easily discovered before moving in. This is the kind of "lite" fraudulent misrepresentation you get from a not-so-luxury hotel employing cost/benefit analysis to make management decisions instead of cultivating a reputation for resident satisfaction. I would highly recommend getting a written response to any important questions you have since the agents have a flexible approach to truthful representations. For example, like many older city buildings, heat and air conditioning are operated on a building wide switch such that you get either heat or cooling dependent on the season and not both. The rental agents will twist themselves into a thousand knots trying to repackage or avoid this fact when discussing temperatures. In regards to the units themselves, they are decently constructed, if not very spacious. Be warned that even on the 22nd floor, the noise from the Parkway is significant, and during Parkway events like concerts, Sunday morning marathons starting at 6:30 am, and even just summer weekends at 3 am, it is not for folks unaccustomed to city noise. Thunderous racing exhaust noises and sound systems designed purely to seek attention with zero audio fidelity from attention starved boys overcompensating for their inadequacies can be heard all the way down on the Vine street expressway. Maintenance is prompt but always does the least possible to address a situation. Broken features will be replaced as quickly as possible with cheaper replacements. The front desk, as well as many other members of staff are courteous and pleasant, but the front desk telephone, which is only reachable after infuriatingly having to navigate a directory, picks up the phone less than 50% of the time. This is likely due to management lean staffing, although it's possible they screen residents and simply care less when it isn't hotel guests calling, or calculate that truly important matters will cause people to physically come to the desk. Again, cost/benefit over striving for excellence. read more

Was in town for a funeral and decided to stay the night! I wanted somewhere with a view and amenities as I knew I would need to relax following the day's events. I tried booking a room through the app but was unsuccessful due to page malfunction. I called the hotel and was greeted by a very pleasant customer service representative who booked a double room cheaper than any of the travel sites. The rooms were amazing with great views from the balcony. They have a rooftop deck and pool which could get crowded but is aaa nice feature. Try here are two restaurants adjacent to the hotel offering a variety of food. The hotel is walking distance to many attractions or if your room has a balcony (and kitchen) you may choose to stay in and enjoy the views. Note: parking is $45/day and is deducted from the incidental cost. read more

The Windsor Suites - View from 16th Fl balcony, facing the Pkwy. - Hotels Near Me - Philadelphia, Pennsylvania

See all

From checkin to checkout it was a wonderful stay! Nyeesha and Chanel were warm and welcoming and made us leave with a smile on our faces. Parking is very easy with the valet. The views are spectacular and the infinity pool on the roof makes the entire rooftop a utopia! read more

The Windsor Suites - Infinity pool! - Hotels Near Me - Philadelphia, Pennsylvania

My cousin and I stayed here to attend the Pliny the Younger charity fundraiser at Monk's Cafe. A few blocks away. It was wonderful. Staff is super-friendly, the room war immaculately clean, and we were close to everything. Two blocks from Suburban Station and the Victory Brewpub is right across the street. The deck on the roof gives a lovely view of the city. read more

The Windsor Suites - Roof Deck - Hotels Near Me - Philadelphia, Pennsylvania

I don't care about the spending just looking to live and enjoy the company of my love ones. For the money spent here at Windsor suites, I would much rather have camped out in my car. The beds were uncomfortable, stiff, cardboard like... as per my 11 year old states " it felt sleeping on an unfinished floor. The room was unkept. Hair all over the bathroom. I must say the rooftop view was extravagant. Very peaceful. Def an experience. But not my moneys worth. read more

See all

Windsor suites is a decent hotel in a great location. It's only a few minute walk to the Franklin institute and lots of bars and restaurants. When we arrived, it was confusing to try to find the valet since there was no sign on the street. But we were able to check in early which was nice and the staff was really helpful. Our room was big - compete with 3 closets and a kitchen with a stove, microwave and refrigerator but yet the bathroom was small. A lot of people have commented about the air - ours was fine and was pumping out the ac but the only complaint was there were no vents towards the bathroom or other part of the room so getting ready with blow dryers, etc made the room hot. The room itself was decent, but when we arrived the oven was on (luckily we noticed that quickly). The street outside the room is pretty loud at night, especially with motorcycles on the weekends. But luckily we were able to sleep through most of it. So, overall a decent place to stay. read more

Great location and nice older hotel. We got a balcony that overlooked the pool. The only thing pool should close at 9, not 10, because we could hear kids screaming while we went to sleep for an early flight home. Front desk could be friendlier. read more

A suprising gem for a last minute stay in Philadelphia on a holiday road trip. The service was courteous and friendly, the room was impeccably clean, and the accomodations overall were above and beyond what we expected for the price. Parking was $45 a night, but the room was so affordable at $120 a night it made it very manageable. We ended up in 1 bedroom suite that was so roomy and well appointed that our young child asked if we could move in. We had everything we needed and were within walking distance of some good eats and points of interest. With a balcony and a nice view, what more could you ask for? We will definitely be coming back. read more

See all

Nice enough in a good area central to everything. The room has full kitchen with freezer and refrigerator. Attention to detail, the air conditioning heating unit full of dust easy to clean but never attended to by cleaning staff. Parking out right brutal cheaper parking using spot hero is recommended. read more

See all

A disappointing stay at a hotel with a lot of potential. We arrived on Thursday at around 5pm. Valet took about 10 minutes, but the gentlemen were nice. Checkin was fast and easy with very pleasant staff. Later in the evening, when we turned on the bathroom sink there was no hot water...same for the shower and the sink in the kitchen. An engineer came up and told us that we needed to let it run for a while, but that it should work fine moving forward. The hot water was unreliable for the rest of our stay, which was Saturday morning. A fire alarm went off Saturday at around 2a.m., and everyone needed to evacuate; we overheard someone saying that this was the second occurrence during their stay. The front desk credited us two nights' parking for our trouble. I am thankful for the courtesy, but I would much rather that simple basic necessities be available. Pros: -Friendly staff -Great location -Courteous when issues arise Cons: -Unreliable hot water -Loose bathroom faucet -Fire alarm(seems like this is not rare) read more

The Windsor Suites - Loose bathroom faucet - Hotels Near Me - Philadelphia, Pennsylvania

Home Greatness!!! I was recommended this hotel by a friend and damnit she was spot on w everything! Beautiful Hotel, Eye Catching Decor, walk distance to a lot, short Uber ride to others, etc. Hubby and I stayed here this particular weekend to attend the catastrophic Roots Picnic and despite how the festival ended, my stay at The Windsor Suites made up for it!!! We entered and was greeted by Beth and a young AA gentleman who were both so pleasant and accommodating. As soon as we walking into our room of the elevator, there was an immediate wow factor w the spacious layout and view of pretty sky scraper building (Comcast I think). I had a kitchen, WALK IN CLOSET, spacious bathroom w a SEPARATE VANITY sitting area and plenty of drawer space. We were directly across the street from Sister Cities Park and walking distance LoVe Park and The Terminal (YUMMY)!!! There were so many fine dining, pub and American restaurant eating places within walking distance, 1-2 museums, etc. Parking isn't the best but there are plenty of options and we economically opted to park in a garage 2 doors down underground at Logan Square. Most reasonably priced on the weekends. I must admit this place was a little more than what I usually spend but it was worth every cent!! Kudos to The Windsor Suites and its affiliates for providing a super fantastic experience. read more

See all

My husband and I was recommended to stay at the hotel. Making a reservation with Windsor Suits was very pleasant. They are very accommodating and helped us find the best possible discounts. I had originally got the AAA rate but later learned the 1 day Phillis parking pass was the best way to go. Let me start out by saying you definitely want this parking pass because there is No I mean absolutely NO street parking. I know this so well because I received a parking violation. Anyway. We stayed two nights. There are two entrances into the hotel one which is the main entrance and the other which is connect to the parking garage. When you walk in you are greeted by the concierge every single one of them was very nice. We checked in which was less then 90 min and it was the best customer service we received. Make sure they put the sticker on the back of your parking pass and don't lose it. What I love about the decor is that there are quotes from Benjamin Franklin everywhere. Our room was on the twelfth floor. Not much of a view but I like being on the top floor. Anyway let's get down to business. When we walked in the room it looked just like the website ( no false advertisement here). Very clean, and smelled amazing. It had a full kitchen, a mini dining area, Full length mirror, one coat closet and the other was a walk in closets. The reasons why I'm taking a star away is because our bathroom door was unable to close not that it mattered to me anyway. It's was just my husband and I in a room. There is also no ventilation system going on in the bathroom at all, and the water pressure from the sink was just ridiculously low. However, the shower water pressure was great. My last complaint is that behind the night stand there was trash. It looked like house keeping never got around to picking up someone else trash before we checked in. But nothing cra This hotel is located in a good place walking distance to everything. Some of the places we took UBER because of the down poor of rain. Oh I almost forgot they have complimentary umbrellas they keep by the door that you can borrow. How amazing is that. There are two restaurants that are attached to the hotel. A pub which serves pretty good food and they also deliver right up to your room and an Asian restaurant ( we didn't eat there ). The checkout process was just to easy. They send you an email early that morning and you just hit check out type in you room number and your receipt is emailed to you within seconds. Bottom line is that I highly recommend this hotel and will definitely be staying here again. read more

See all

I generally only feel compelled to review places that are exceptional or exceptionally bad. The fact that my experience here belongs in the exceptionally bad category is one reason why I write this, and the other is out of shear disappointment at the people who positively reviewed this property and made me feel comfortable selecting it. Below are my reasons for the poor rating and for my unequivocal suggestion to you the reader, to look elsewhere. 1. Our room smelled so badly of of past cigarette smoke we had to wash unworn clothes when we got home. 2. The floor throughout the entire suite was stained in more places than I felt like cataloging for this review - and covered with debris I had to pick up so my my infant daughter wouldn't put in her mouth. Attached is a picture of a sanitizing wipe (thank god I had a mega pack with us) after one swipe across the bathroom floor - similar outcome in the kitchen. This is not an exaggeration or doctored picture, the floor was really that disgusting. *Pro Tip - Should you stay here and bring a child, make sure to bring a playpen or something else to cover the floor - we used a half dozen towels. 3. The sheets on our bed looked and smell like when you neglect to move the load from washer to the dryer (but for a week). Attached is a picture of the fitted sheet with what looked to be mascara and mold spots. 4. Pictured is the view from the pool area up at the enormous building that completely blots out the sun beginning at around 11:45 am in September. The water was literally around 60 degrees, and coupled with no sun and high wind, rendered what could have been a sole pleasantry to this god awful stay miserable. *Pro Tip - Be vigilant, as there is an employee stationed on the deck to let you know you cannot use children's floaties, but not much else. My wife literally saved a member of a completely unmasked, six-person party's child from drowning in the pool, while the staff member "working" the pool was texting on his phone, and offered the child water post-incident. 5. The balcony is stark, unfurnished and disgustingly dirty (picture a low income, soviet-era flat dweller's balcony and you'll have an approximation of what you can expect to soak in the noise and confusion of the streets below you on). 6. There are completely exposed coaxial cables running between rooms, which are used to deliver a television experience that will whisk you back to early 90s residential cable feed (channels numbers that have hyphens in them and a guide channel with scrolling TV channel schedules). If you've actually read this far, please believe me - I want to see the best in places, and truly only complain when something is truly awful, and this place is beyond bad. Do yourself and your family a huge favor by looking elsewhere. This place should be ASHAMED to charge what they do ($850 for two nights in my case). This property is nothing short of a clip joint in my opinion and I'll be reviewing it everywhere I can so others don't have to experience this. read more

See all

This place has a facade of looking nice but your experience is largely going to depend on what room you get and what people you deal with. Service was horrible for parts of this trip (Greg was one person who I can think of who was helpful) and our room was uncomfortably hot. Being pregnant and in vacation the summer, working AC is a huge deal, especially when it's 100 degrees outside. When we arrived our room was at 73 and our entire stay it didn't get any cooler. I had to request a fan to be mildly comfortable. There's also very loud construction happening on the hotel. Additionally, there's no housekeeping, unless you request it (when I complained, they said they offered when we checked in and we "declined" but both my husband and I confirmed we were not offered it at all and if we were we would NOT have decline), but even if you do (I did and they said they would come around 2-3 and never did), you likely won't get it. And even if you do get turn down service, it might not be clean. Almost all the silverware in our cabinet was disgusting - had cereal crusted into it. To top it all off, the stupid room clock (that didn't have a working display) had an alarm set for 4am...let me tell you how horrible it is being on vacation, pregnant, with a toddler, and FINALLY falling asleep, only to get woken up by an alarm clock you didn't set...and the display doesn't work so you can't turn it off, so you unplug it AND IT KEEPS GOING because it has backup batteries! It was like a nightmare. Lucky i gave it to the front desk instead of throwing it off the balcony...I certainly wanted to. UGH. All that to say, NOT impressed. The rooftop pool is beautiful but so chlorinated that your eyes will burn and itchy after indulging...but that's the perfect example of this place - beautiful facade but so many annoying things that make sense why it's rated the way it is. The only plus I can think of that doesn't have a a caveat is the location. The location is amazing. The sunsets from the balcony were beautiful. Will definitely pay more to stay somewhere nicer next time. Will NOT be back here ever again. For nearly $300 a night I would expect better. read more

See all

This place is truly a pig with lipstick on it. Don't be fooled by the nice lobby and great downtown location it's infested with rodents. The front Dess didn't seem that shocked and surprised when I told him about the critters in my room stay away. read more

See all

The hotel staff is very rough and does not care at all about customer service. The hotel Manager gave me a hard time for asking for a receipt for my full payment upfront and then muttering unkind things under his breath. The rooms are large with big closets but the finishing is low quality (e.g., painted rough plywood shelving) and what appears to be indoor/outdoor carpeting. Also, be aware if you stay here, the hotel requires full payment plus $250 deposit at check in! Rather than staying at an elegant hotel, we felt like we entered an "SRO." Given the situation, we checked out immediately without spending one night and moved to the nearby Logan Hotel which turned out to be less expensive and much more comfortable and elegant. The only good thing I can say about the Windsor Suites is they gave us a complete refund upon our request. read more

What a racket. You book a specific type of room and upon check in, an extra from Orange is the New Black proceeds to sell you a tall tale that gives you an indication that they oversell rooms regularly. The 250.00 "security deposit" it bullshit too. So instead of a large suite with TWO beds, I got a small room with a queen bed. "Oh but it's renovated!" FOH smartass no hospitality giving front desk girl who looked like she just rolled outta bed...DUMP! read more

Beautiful rooms, great views, spotless, comfortable and convenient location with parking available. Walked to the Christmas village(which was lovely). I would definitely stay here again. Very good security and updated tech. Thank you.. read more