Customer service is horrible. Has to be in the top ten WORST Verizon stores in New Jersey. Waited…read morealmost a half hour to pick up an online order. Seems like you have to be the same ethnicity as the employers just to be noticed. To make keep it simple they SUCK at this store don't go.

Stopped by Sunday at 3 pm…read more Very informative sales people New free iPhones with a 3 year plan

I renewed with ReliableSite.net February 26, 2017 (I had been a customer for over 10 years). Two…read moreweeks after I renewed, they stopped offering a service that was important to my business, forcing me to move to anothe web hosting site. When I asked to partial refund my money, they refused. Stay away from this company.

This is my second visit to this store and I must emphasize they are the rudest most uncooperative…read morestaff I have ever come across. They do not have the patience to listen to you and talk so rudely that it's shocking . WHATEVER YOU DO- DO NOT GO TO THIS T- MOBILE LOCATION . Save yourself the agony of being insulted . I had even complained to the corporate office about them but obviously they are not interested in feedback. If I could I would give them a negative 100 rating .

Patient Staff, super nice, the negative reviews on here are interesting because there's only so…read moremuch retail employees can do. There are rules against accepting certain devices for warranty, the location gets charged back when it's an unacceptable device, I get it as a customer you just want an instant solution but that's not how it works. Always double check the promos someone gives you! People are not perfect. Give these folks some grace, they are dealing with rude and entitled people for most of the day. Be blessed.

This is the worst service. I live in a "luxury building" where this is offered as a quick way to…read moreconnect to the internet. It's satellite service and drops service repeatedly--anytime there's a fucking cloud or light rain. Your streaming services will make you think you have dial-up. There is no way to transfer service online if you move to another unit. They make you call their number and wait times are 30 mins + for them to tell you there is nothing they can do. I've called about the spotty service and they "reset the router" for the building. I had two accounts because I had 2 apartments in the same building. When I cancelled one account they cancelled both without consulting me. This was in the middle of a work day. They would not reconnect my second account without me paying a fee even though this was their istake. Get a cable internet service. Andrena is not worth it.

Best bang for your buck. Can run multiple devices and streaming services with no issues. Easy set…read moreup and responsive customer service!

UPDATE ON THE BELOW!!…read more The very morning I received a phone call from a Cablevision Corporate Executive for Public relations. We discussed the below issues and I was led to believe that they read the message, felt it important to talk to me, and began taking measures to correct the problems. I was pleased with the response and am changing their ranking from one to three stars. They are aware they have a big process gap here, and will work to change it over time. The only negative is that they don't know how long this will take. But they listened, understood, and said they would take steps to investigate and rectify each problem.. -------- My name is James Meirose and I have been a loyal and satisfied Cablevision customer for many years. This is the text of a message sent to their CEO: Up until yesterday I was extremely pleased with your level of customer service and the professionalism of your support staff. I am writing to make you aware of two things: 1. The lack of training and/or the bad attutude of your support staff as they responded to a problem I first chatted in and then called in about yesterday. 2. The fact that you have a gaping hole in your online support process that I am simply astounded exists in this day and age of technology. Details of item number 1: I was away from home yesterday and wanted to use the computer at the location where I was to access my Optimum e-mail. When I went online, my valid password was not accepted by the system, after several tries, and the website seemed to be telling me I was logged in, but had to enter my ID and password, which I did, and was repeatedly rejected. I went into a chat session with one of your customer support representatives. I explained that my valid password was being rejected. The rep immediately told me, without any other investigation into why a valid password was being rejected, that I would have to reset my password. He asked me to go to my cable box and get the necessary information about my account that he would need to help me reset my password. I indicated to him I was not home and had no access to my cable box. He immediately told me I was out of luck, and the password could not be reset until I got home. I told him this was a problem as I was not intending to be home until the following day and had urgent e-mails waiting that I needed to get to. After much discussion with him, his supervisor, and finally an actual manager, I was told that unless I got them the information I needed from my cable box at home, they could not help me log in. I repeatedly told them the password I was entering was my valid password and pointed out there seemed to be a problem with the website not accepting it. This fell on deaf ears and they kept on reading from their prepared scripts that I needed a password reset, and this could not be done as long as I did not have access to my cable box. I told then this was urgent and asked them to escalate my problem as high as necessary to get to a level where someone would fix this for me. The Manager said, no matter how high you go, no one will help you with this problem as long as you are away from your cable box. I got off the phone extremely upset, but--after a few more tries on my part, the website finally accepted my valid password and I got into my mail. There had indeed been a problem in the website; not with my password. I should have been happy at this point, but was and am not, and this leads us into item number 2. Details of item number 2: I find it distressing in the extreme, that your staff insists that unless you are physically able to access your cable box and obtain information, they cannot help you reset your password. Also that they make no attempt to investigate why the website is not accepting a valid password. This is 2015. They tell me that it is impossible to reset a password, no matter how high you escalate in support, unless you are physically present at the same location as your cable box. I shudder to think what would happen if, I had gone away on vacation for two weeks, and once out of the area tried to login from a remote computer, had a problem logging and called your support staff, who would tell me "Well, I guess you're locked out for two weeks then. .No one at any level in Cablevision will help you. It's our policy. You must be at your cable box. You're not, so you're out of luck for two weeks. Have a nice day!". This is archaic both in terms of your support process and in terms of your staff's attitude. Thank God in my case it turned out to be a web site problem, and I was finally been able to get in using my valid password. But what about if it had not? And worst yet, what if it had not when I was not going to return home to my cable box for days, maybe even for weeks. In extreme cases, I could see you losing customers because of this.

Horrible service. Internet goes in and out. They keep losing channels way overpriced if I could…read moregive a double zero. I would switch to Verizon. You're better off

Had cable and was told if I switched to fiber, it would run better and be cheaper…read more... So untrue, been member over 30 years and last few years not sure what has changed but they are going down hill fast. Fiber goes out 2 to 6 times a month, have had techs come out and few days later same problem. I would give them a 1 star but they use to be good a few years back and such a shame they can't get it right. And if you call them out you will be charged a service fee $85+ what the heck!!!! Might be time to shop around for a better service such a shame :(

Customer service is HORRIBLE!!!! Service was installed on November 3, 2025 hasn't worked since. But…read moreI received a bill already. Technician was suppose to come to the home from 3pm-4pm he calls at 4:58pm to say he just received the call. This carrier is ridiculous . The quality of service from the account manager all the way down to the call center is poor. If there were another carrier in the area they would do better........ I would not recommend a dog to OPTIMUM

I came to this AT&T Store after being referred for a specialized eSIM reset, and unfortunately the…read morevisit was very disappointing. The manager (or possibly the owner) was slow to engage with my issue and came across as impatient with both staff and myself. When I answered a question about my email setup on a new phone, he became irritated and spoke to me in a condescending way. What should have been a simple reset turned into a negative experience that left me feeling dismissed as a customer. This experience has also diminished the value of owning an apple iPhone and with AT&T as a company. Because of this, I am strongly considering leaving AT&T for Verizon, and I plan to contact AT&T to file a formal complaint about the service I received here.

The best customer service, hands down! I went to 4 different AT&T locations before arriving at this…read moreone and each didn't have the phone I was looking for and couldn't tell me when they would get in. I arrived at this location and Wally was beyond amazing. Not only did he promise me the phone I wanted within 48 hours he also found some discounts that I was missing out on and applied them to my service plan. He was so nice and so personably; which was really welcomed after a very frustrating day of dealing with several other locations.

Exemplary customer service. The manager and the sales rep were great. Patient, caring and…read morehelpful. Satisfied customer. DP

Will not go into details but agreeing with all the other comments and sentiment here. The employees…read morehere need customer service and cultural diversity equity and inclusion training. They were rude and dismissive. They made me feel guilty being in the store; the two employees made it seem like I was a burden on them. Customer facing service and support should be key to delivering any service or product - the 101 to any business small or large. So disappointed in verizon. I switched to verizon from T-Mobile and now will look into switching back.

Awesome service! Richard fixed my phone perfectly and quickly! They also give a Rutgers discount.read more

Fixed my phone in literally 30 minutes. Has a student discount and great service. Saved my life…read morewhen Kite and Key takes forever!!