Customer service is horrible. Has to be in the top ten WORST Verizon stores in New Jersey. Waited…read morealmost a half hour to pick up an online order. Seems like you have to be the same ethnicity as the employers just to be noticed. To make keep it simple they SUCK at this store don't go.

Stopped by Sunday at 3 pm…read more Very informative sales people New free iPhones with a 3 year plan

I renewed with ReliableSite.net February 26, 2017 (I had been a customer for over 10 years). Two…read moreweeks after I renewed, they stopped offering a service that was important to my business, forcing me to move to anothe web hosting site. When I asked to partial refund my money, they refused. Stay away from this company.

This is my second visit to this store and I must emphasize they are the rudest most uncooperative…read morestaff I have ever come across. They do not have the patience to listen to you and talk so rudely that it's shocking . WHATEVER YOU DO- DO NOT GO TO THIS T- MOBILE LOCATION . Save yourself the agony of being insulted . I had even complained to the corporate office about them but obviously they are not interested in feedback. If I could I would give them a negative 100 rating .

Patient Staff, super nice, the negative reviews on here are interesting because there's only so…read moremuch retail employees can do. There are rules against accepting certain devices for warranty, the location gets charged back when it's an unacceptable device, I get it as a customer you just want an instant solution but that's not how it works. Always double check the promos someone gives you! People are not perfect. Give these folks some grace, they are dealing with rude and entitled people for most of the day. Be blessed.

Love the service, my building didn't have any wiring apparently for fios or any of the other major…read moreproviders but luckily Andrena was able to install their equipment and provide much needed high speed internet access. If you're big on decentralized internet this is a great option as well. Never had any issues do wish there was a wired connection standard but this can be fixed using a WiFi extender with a Ethernet jack on board.

This is the worst service. I live in a "luxury building" where this is offered as a quick way to…read moreconnect to the internet. It's satellite service and drops service repeatedly--anytime there's a fucking cloud or light rain. Your streaming services will make you think you have dial-up. There is no way to transfer service online if you move to another unit. They make you call their number and wait times are 30 mins + for them to tell you there is nothing they can do. I've called about the spotty service and they "reset the router" for the building. I had two accounts because I had 2 apartments in the same building. When I cancelled one account they cancelled both without consulting me. This was in the middle of a work day. They would not reconnect my second account without me paying a fee even though this was their istake. Get a cable internet service. Andrena is not worth it.

Horrible service. Internet goes in and out. They keep losing channels way overpriced if I could…read moregive a double zero. I would switch to Verizon. You're better off

Reliability is fine, unless it rains, then pixelation of channels start, but that complaint is for…read moreanother review. That's all the praise they are getting from me. Had a TiVo. Bought a new TiVo. TiVo works with a cable card so you don't need a cable box. I needed to reauthorize my cable card to link with the new TiVo instead of the old TiVo. Understand? Apparently, 14(!!!) Cablevision customer service reps didn't understand. Took over 6 hours over three days on hold, waiting for the "next level" support (which turned out to be sending me back into the queue for someone else to deal with), or just a flat out hangup to avoid dealing with an issue that no one has been trained to solve. And no, I wasn't rude, I didn't raise my voice, I tried to be understanding of their lack of understanding of what a TiVo was. I have been a customer since they were TKR Cable in the 80's. Then Cablevision. Then Optimum. Now Altice. Every new iteration of the company destroys customer service just a little bit more. We are now at a point where stopping somebody walking past my house has just as much a chance of fixing my problem as calling "customer service". Someday, the FCC will (hopefully) look at cable companies again and do something about these criminals.

Had cable and was told if I switched to fiber, it would run better and be cheaper…read more... So untrue, been member over 30 years and last few years not sure what has changed but they are going down hill fast. Fiber goes out 2 to 6 times a month, have had techs come out and few days later same problem. I would give them a 1 star but they use to be good a few years back and such a shame they can't get it right. And if you call them out you will be charged a service fee $85+ what the heck!!!! Might be time to shop around for a better service such a shame :(

Customer service is HORRIBLE!!!! Service was installed on November 3, 2025 hasn't worked since. But…read moreI received a bill already. Technician was suppose to come to the home from 3pm-4pm he calls at 4:58pm to say he just received the call. This carrier is ridiculous . The quality of service from the account manager all the way down to the call center is poor. If there were another carrier in the area they would do better........ I would not recommend a dog to OPTIMUM

I came to this AT&T Store after being referred for a specialized eSIM reset, and unfortunately the…read morevisit was very disappointing. The manager (or possibly the owner) was slow to engage with my issue and came across as impatient with both staff and myself. When I answered a question about my email setup on a new phone, he became irritated and spoke to me in a condescending way. What should have been a simple reset turned into a negative experience that left me feeling dismissed as a customer. This experience has also diminished the value of owning an apple iPhone and with AT&T as a company. Because of this, I am strongly considering leaving AT&T for Verizon, and I plan to contact AT&T to file a formal complaint about the service I received here.

The best customer service, hands down! I went to 4 different AT&T locations before arriving at this…read moreone and each didn't have the phone I was looking for and couldn't tell me when they would get in. I arrived at this location and Wally was beyond amazing. Not only did he promise me the phone I wanted within 48 hours he also found some discounts that I was missing out on and applied them to my service plan. He was so nice and so personably; which was really welcomed after a very frustrating day of dealing with several other locations.

Exemplary customer service. The manager and the sales rep were great. Patient, caring and…read morehelpful. Satisfied customer. DP

Will not go into details but agreeing with all the other comments and sentiment here. The employees…read morehere need customer service and cultural diversity equity and inclusion training. They were rude and dismissive. They made me feel guilty being in the store; the two employees made it seem like I was a burden on them. Customer facing service and support should be key to delivering any service or product - the 101 to any business small or large. So disappointed in verizon. I switched to verizon from T-Mobile and now will look into switching back.

Great response time. Very helpful and knowledgeable. I highly recommend Tom for any future…read moretech/network projects.

The gentleman came and had the patience of a saint! He helped me reconnect my google doorbell &…read moregarage videos. He also helped me with my printer!!