There was a problem transferring lots of data from old to new computer. I had to bring new computer…read moreback a 2nd time, but Lily G from the Geek Squad was excellent! She was relentless in figuring out the problem. I so appreciated her patience and kindness in explaining the issues, but more importantly her expertise to fix the problem.

I signed up for Geek Support Support for the second time last June 24, 2025. I have been a customer…read moreof theirs and bought my stove and dishwasher from Best Buy. It was then that I was told that signing up for Geek Squad was something I should consider as any problems whatsoever would be resolved by Best Buy. I hardly used their services as I had no problems to speak of but I liked the security of knowing they help if I needed them and I was never charged for installation of the products I bought. I bought additional products and again I signed up for Geek Sq. Support. This month I bought and Epson ET 2980 printer. The price was fair and I also bought a 4 year service contract. It was delivered and I called Best Buy to get them to come and install it. I was told that they could help me install it remotely or I could bring it there to be done. Remotely was out of the question. I am not technically oriented at all and this was not something I would agree to. Carrying it there? I'm in my 70's and the thought of dropping it or having it damaged while transporting it were another problem for me. I wanted in-home service. It was then I was told this would cost me $124.99. What happened to they would take care of all my problems? Getting it installed IS a problem. Being all thumbs IS a problem. Selling a million dollar publishing system to a Fortune 500 firm is NOT a problem for me. It was how I made my living in sales. BUT THIS SITUATION IS A PROBLEM! I asked to speak to a manager or superviser and was told that being it was Saturday they could find no one to speak to me. I get that it's Memorial Day weekend so I didn't push it but still was told if I called after the weekend the answer would be the same. So $179.99 for Geek Squad "TOTAL MEMBERSHIP" plus $245.23 for the printer, $53.30 for service contract and if I was not happy I could return it but there would be a $40.00 restocking fee. I see the Geek Squad trucks all the time. They can make a 20-30 minute stop. This, in retrospect, was not a BEST BUY. $125.00 to install a printer is absurd. If I can't get them to do this I will send it back and buy elsewhere. And if there's a restocking fee we'll be seeing each other in small claims court.

Very pleased with the service overall. Brought them my iPhone 6 for screen and battery replacement…read more I showed up 20 minutes before they closed for the night and they stayed 20 minutes after closing time to get my phone back to me same day. In addition, they did all this at "on sale" prices (photo of sale prices below). Highly Recommended Phone Repair Service! Bridgewater commons location

I found this repair shop by accident and I am so glad I did. I was browsing the Cumberland Mall,…read morekilling time after getting blown off by Best Buy on the repair of my Surface Pro. I walked in, asked "By any chance do you repair tablets?" He said yes. Next, "How about a Microsoft Surface Pro?" He said yes again. Great price, great customer service, and the turnaround time is fantastic. I received my Surface computer back within the week on New Years day! Thank you!

Chris was absolutely amazing. He is the only person I use. He got me 2 new tablets with the great…read morepromotion. Just to make sure I was happy

My experience here has been nothing short of amazing! I had a terrible experience at a third-party…read moreVerizon store in Somerset, NJ on Elizabeth Avenue. To never return at that location is an understatement. Unfortunately, they were dishonest about a particular iPhone I had purchased. When I went into Bridgewater commons Verizon (corporate) store, my experience shifted in a more positive direction. Manager TJ assisted me with my horrific experience from the other third-party store. TJ made few phone calls, and fixed my problems. He is a God sent individual. Treated me like a person. He greets everyone, and he listens very carefully. Highly recommend going to this Verizon store. Right inside Bridgewater commons mall!

I had just the best experience in this store. Customer service was above and beyond. Extremely…read moreimpressed !!

John was a life saver! I had just moved to the area and was not able to get internet installed due…read moreto COVID-19. So I had purchased a hotspot modem to use during the interim. When I called AT&T customer service to activate the modem they disconnected my cell phone service!!!! Suddenly I had no phone, no internet and did not know the area!!!! Fortunately I found the AT&T store and John got my phone and modem all working again the next day!!!! Thank you!!!

Awesome service from this place! I needed a new screen protector and phone case, and they ordered…read moreit for me with the cheapest prices in New Brunswick. It was amazing how I could get a glass privacy phone protector for cheaper than the next best, also local phone repair and accessory shop in New Brunswick. Jaslie was AWESOME in helping me out!

Customer service: 10 tech knows what he is doing. Counter girl knows her numbers. Very efficient in…read morebreaking down service. Approachable people willing to help solve technical problems with lab top. My computer runs well now. Area: Not there fault but it's a little seedy. The store is safe with a cool buzzer that lets you in & locks so it's like NY. That's a good thing. Give them a 9. But not their fault. Business: 10 great hours! Only have Sunday off. Surprisingly they were open! Bye the way I forgot to mention that they I'll call you & keep you in the loop. Thanks guys! Great job

Needed a little medal piece for a watch band. Something I figured they'd have on hand. They said…read morethey would order and my option to purchase for $30. Luckily found on Amazon for less than half the same piece!! But the lady at the store did try her best to help....

The worst experience ever!!! I've been having troubles with my MacBook the screen display was…read moremessed up, and my touchbar stopped working. I figured it would be a quick fix and I'd have it back in about a week. I took it in on Sunday the 14th and I just received it today Monday the 29th. I was extremely upset with the delays on my mac because I'm a college student, and I really need it for exams and homework. Nevertheless I was just happy to be done with this entire situation and was glad to get my MacBook back. When I walked into the store today they handed me my MacBook and I was confused because the touchbar hadn't turned on, so I tried to confirm with the person assisting me and he said "oh yeah it's fixed don't worry it'll turn on later" I should've trusted my gut because other than the screen display nothing is fixed. I shouldn't have signed off on anything because honestly I feel so wronged. Definitely the worst experience and I will never return to an Apple again, I rather switch to chrome.

Awesome service! Richard fixed my phone perfectly and quickly! They also give a Rutgers discount.read more

Fixed my phone in literally 30 minutes. Has a student discount and great service. Saved my life…read morewhen Kite and Key takes forever!!