Unfortunately, they were understaffed our poor server was run ragged. It's been 1.25 hours now and…read moremy hubby is getting hangry due to his prediabetes and I'm getting tired of trying to bring his anger down. Hate to give a bad review but I'll be telling people not to go there.

Last minute decision to stay at the Gananoque Inn for the last night of our honeymoon. What a…read moredisappointment! I was so looking forward to our stay at the Inn. Not much I can report that was positive. Our room had towels that were frayed, the bathroom vent was not working, smoke detector on the wall was loose, only one chair in the room, no fridge and the carpet is very tired and worn. So unfortunate, to provide this rating, as I want to encourage tourists to stay at the Inn. Bed was very comfortable. Unfortunately, it will be our one and only visit. Lovely outdoor dining area!

In my humble opinion, the best spot to be located. Right at the start of a good walking stretch…read more You can get to all the restaurants and bars in under 15 minutes. Drive to casino in under 5 minutes. Always nice staff at comfort inn.

I booked this hotel for June 20, 2024. I had a major vehicle mechanical issue that required towing…read moreand repair a day south in Troy, NY, and could not possibly make it to Gananoque for my reservation. I contacted the hotel front desk around noon on June 20th, informed that of my situation, but was informed that because I had cancelled inside their 24 hours policy period, I would be billed nonetheless. So I had to pay for two hotels on the same night - not to mention the car repair bill. And I'm certain that Comfort Inn also re-sold my room - generating double the revenue. I think it's horrendous customer service, unethical, and reflects poorly on the both the franchise and the franchisee. I certainly won't ever book there again - or with the chain, I expect.

We recently stayed here for a late Valentine's Day celebration, and the king Jacuzzi suite that…read morethey provided us was immaculate! The front desk service was awesome, our room was clean, and we had an amazing time

Best bang for the buck we got on our multi city family vacation tour…read more I booked one night here a few weeks in advance. I immediately got my confirmation booking. It's right off the highway which made it as convenient as we needed it to be since we were not playing tourista and only needed to meet family at a resto reunion, no access to downtown on foot required. The room was super clean and quiet, the quiet being the result of my ask to be as far away from noise given the 2 queen bed rooms still available when I booked. The bathroom looked newly renovated and equally spotless. We were given our 3 keys and it was the most comfortable night we had of the 3 hotels we stayed at (here besides our Ottawa Best Western and Montreal Hotel Alt.) Breakfast was the good old classic chain hotel continental standard. I really had to give the whole layout the once-over to make sure I could get exactly what I would like given their offerings. I really had to work for my 2 decaf coffees! One pod in the room, and get someone at front desk to brew my a.m. one. These guys are smart and know where to keep costs down while keeping the most important things in good working order! I believe one other recent change is that the bathroom products are Dove instead of some "premium" brand previously. Fine with me, I use a lot of Dove at home bc I think it's great stuff. My favourite part is where the price I was quoted at booking is EXACTLY what I'm told I owe when we checked out, and that's an important part of why this hotel is the only review with 5 stars compared to Best Western and Hotel Alt (by Germain.) I will start looking for Holiday Inn chain hotels instead of BW or Germain from now on. My only beef is with the mandatory IHG vacation time sell pitch you have to listen to and fob off sales talk for if you want extra IHG loyalty points. Won't ever bother with that again since I don't travel so much and hate rewards incentives instead of up front cash costs anyway. 100% recommend Holiday Inn Express based on this and previous stays at other locations.

We had a lovely time there. It's not your traditional inn, all Victorian and old-fashioned…read more Instead, it's very Euro and modern inside. We had the suite at the top of the house, so there were many stairs, but that was fine with us. The suite was very large and very clean and comfortable. The hosts were very nice and helpful. While we were there, a huge storm hit and the power went out. They made sure we had candles and were doing ok.

Super friendly indian owners. Paid 75$ for a Friday night in May 2013 for a beat-up & tired but…read moreclean & quiet room. Internet seemed intermittent but the owners were surprised, so I think it was extraordinary. I would gladly come back, but I wouldn't bring my wife.

I was happy with my two-night stay here. Very comfortable beds with lots of pillows, all the basic…read moreamenities, and well cleaned. Cleaning staff were wonderful and accommodating, I would stay here again without hesitation. The included breakfast had a decent spread, the woman running it was very courteous. Grocery and lots of restaurant choices close by, but breakfast hit the spot.

Spent two nights at Beaverhall B&B and if ever we return would look to stay here again…read more Harry and Agnus are excellent host's, the building is a heritage house so has lot's of character. Everything is clean, rooms are spacious, washrooms are modern, and breakfast is very good. As B&B's go, doesn't get much better than this.

This "resort" is now a Super 8. I am assuming that it will go through some extensive renovations &…read morea much needed "facelift". My boyfriend and I booked a two night stay here because my cousin and his wife were staying here for the long weekend and have previously stayed here. We were just going for a relaxing weekend, meet up with them, go out, have fun, what ever. The room we booked had (what I feel was) a small Queen size bed, with a top sheet and a duvet. There was no duvet cover...Our room had an electric fireplace (just for show, offered no heat), and a large jetted tub for two, right in the room. We really enjoyed using the tub, except the 2nd night we used it, all of this hair and debris came out of the jets. It was really gross, like how often do they clean them? The floor was also kind of dirty, there is no carpeting, which can be a good thing, but can also be a nightmare. The hardwood flooring shows all the dirt and salt... The bed, despite being a little on the smaller side was clean and comfortable and even though the tub could have been cleaner, we did leave feeling relaxed. I hope that under the new management they can bring new life to this tired resort! EDIT TO ADD: One thing I would like to say is that the staff are very friendly and helpful! So, good on them for hiring a good team to run this place!

We stayed here on our way to Toronto, when we didn't want to arrive at a relative's home in the…read moremiddle of the night. The room was big and comfortable, complete with a desk and chair, as well as a table and comfy chairs. The tub had jets!!! What a pleasant surprise! The breakfast was exactly what I had hoped for: a nice selection of hot and cold breakfast items. The very reasonable price combined with a convenient location right off the highway made this a great experience.

We stayed at this so called resort, which it is NOT. The room smelled awful. There's rust in the…read morebathtub, lamp in room does not work. The tv was very small, pillows are so very thin and not fluffy. The outside pool was dirty so we didn't use it. Paid $150 dollars for a way overpriced dump. Would never stay there again. Avoid this location.

I would like to start off by saying that once we got there, we had an odd feeling. Went to the pool…read moreand and the whole decking was wavy and did not seem too solid especially after reading that only 10 people allowed in the fenced in area of the pool. Paint was chipped everewhere deck, pool. There is no maintenace done to this place in all areas of the place. We went.to the room unpacked and we both took a shower and my wife being the second one in there saw mold on the walls ceiling around windows. So called the front desk and said had to wait for morning to talk to the manager. At this point, it was late and did not feel like arguing. Watched a bit of tv which is so outdated by the way. And then i saw my wifes eyes in desperation. When she removed the covers of the bed to slide in she noticed stains on the sheet. Not just regular stains. What looked like shit and blood stains that was washed and put back in the bed. This place can't even afford to change the sheets once stained not to mention the bugs. We could not believe how this place was run down. So we packed up our things at 11pm to for somewhere else to stay all the while they said there will be no refund until we talk to manager in the morning which by the way he said he will only refund me one night of the 2 booked if i do not give a bad review. I cannot in good conscience have peple rely on my non comment about this place. Pleae please please find somewhere else to stay. Such a bad business!!

We booked online. Cause this was the only place online that was serving a hot breakfast. We show up…read moreand breakfast bar is down. Give us a paper bag with a crossaint, juice box ,granola bar, and apple. They don't know how to maintain there property. Ants in our bathroom. Weeds in the flower beds taller than the plants.

The parking is excellent. The yard has excellent space. The room has high ceilings. Quiet setting…read morewith excellent privacy. Far distance from the street is a plus. Close to the casino.