This home care knows what they are doing and give the best care for the elderly people. Thank you…read moreso much!

HeartKeepers provided skilled, compassionate, and personal in-home care throughout the final years…read moreof my grandmother's life. I would recommend their services without reservation.

Heartkeepers took phenomenal care of my mother for the last years of her life. They became extended…read morefamily to us. They were always very professional when dealing with her physical and medical care, but also thoughtful, engaged and committed to her emotional wellbeing. She was safe, happy and content in their hands. We never received a call asking us to solve a problem or issue that arose. Instead we would receive a call describing the problem and what had already been done to resolve it. Their care for our mother was remarkable.

Cheryl and the team at You're First are innovative, supportive and caring. I've worked with You're…read moreFirst for over 4 years and have had the support of several different staff members. Each time, I'm left impressed by the level of professionalism, compassion and care they exhibit. They are constantly seeking new ways to improve and enhance their services, which makes them an easy choice for us to partner with. They are not afraid to step in and step up. They are great partners to have! My experience with You're First was nothing short of exceptional. Their responsiveness, thorough training, and unwavering support make them a standout temp agency in the field of direct care. I would not hesitate to recommend them to anyone in need of quality staffing solutions.

As an employee, I must say that You're First is one of the best places I have worked. Cheryl is so…read morekind and understanding. She tries her best to work with your schedule. It's a great place to work!!!

This company has helped me out of some tough situation and got me back up on my feet! I had to have…read moreemergency surgery early this year, and I came home. My husband had to work so I was all along the home care, sent over a caregiver. She was so kind. She helped me in every way possible. She never got impatient, she just constantly asked. What can I do to help? I really appreciate candis for opening this company and higher and such compassionate caregivers.

With our mutual residents at Atria Westchase, we've seen firsthand how incredible the recent…read moremanagement changes have been. The environment is more positive, communication is stronger, and the team is truly engaged. Thank you to Elizabeth in sales and the nursing team for your continued care and collaboration--you are appreciated!

Quality of care is poor. Pricing increases days after your…read morefirst day and to triple what you agreed in your contract. It's a total rip-off. The staff is always "busy" to attend and comply with residents requests. I think it sounded good but after a few days you realize it was a very bad choice!

This place was a tremendous help for my mom. I can't say enough good things about the nurses,…read moreDoctors and especially the team of therapists. They were professional, kind, and extremely knowledgeable about my mom's condition. After just a 10-day stay, she was like a completely different person -- healthier, and more herself again. The only reason I'm not giving five stars is because of the case manager and her director. Unfortunately, they lacked compassion and didn't seem interested in meaningful communication. It's unclear what their roles in "case management" actually involved, as they were dismissive and unhelpful. If you ask questions or try to advocate for your loved one, they may shut down communication entirely. They gave no direction upon discharge. No meeting. Nothing. Extremely unprofessional Thankfully, the incredible care team far outweighed this disappointing aspect. We're deeply grateful for the impact they had on my mom's recovery.

I dont even know where to begin! This place is amazing! My mom was there for about 2 weeks and the…read moretype of treatment she received was great! Her doctor was amazing!! Her nurse viviana hisquierdo was super attentive and helpful!Her physical therapist Michael Calloway and Raven S WERE SIMPLY AMAZING!!! Her speech therapist Lauren reyes was very sweet and helpful!Case manager stephani made everything so easy for us and helped us with everything we needed,she is so sweet and kind ! The place is very clean and organized!! Definitely recommend it for you or your loved ones!

Wow! I have had to go to Encompass, after back surgery! They are amazing!!! They are professional…read moreand have the best team! I have been back to them each time I had to Rehab! I tell everyone about them! They asked me my goal! I told them I wanted to be as independent as I possibly could! They extensively worked on that everyday ! They got me where I could be independent! I worked hard because they wanted me to succeed!!!!!

I was there twice in 2016 after knee replacements. PT was excellent and kind. Food was OK and…read moredietitian and cook took my like and dislike into consideration. The cook came to see me when menu did not meet my likes and offered substitute. Place was clean most staff were very attentive. Staff Dr was insufferable jerk. Would not allow him in my room. A very competent assistant came to see me. Director of nursing came to see me daily. A good friend of mine had been here many times and spoke highly if the facility. He was not easily pleased. Third shift charge nurse was not a nice person. She certainly seemed out of place in comparison to other staff. And that is the end of my review.

My grandmother was admitted here for short term rehabilitation after a stroke. She was supposed to…read morestay about 20 days, but we chose to transfer her early because we did not feel she was receiving the level of care she needed. She became paralyzed on the left side of her body and came here specifically for therapy and rehabilitation to regain movement. During roughly 13 days at this facility, she only received therapy a few times. It reached the point where my family had to step in and do much of the work themselves like massaging her, helping move her limbs, applying lotion, changing her socks, and trying to keep her comfortable because staff did not seem to be attentive to these basic needs. For a rehab center, this was extremely disappointing. My grandmother is diabetic, non verbal after her stroke, and fully dependent on caregivers. We were told she would be checked every six hours, but this schedule did not feel appropriate for someone in such a vulnerable condition. She spent long periods bedridden and developed significant discomfort, especially from not being repositioned frequently. Watching her in pain was heartbreaking. There were also interactions with staff that felt unprofessional and dismissive when we asked for help or clarification. Instead of compassion, we were often met with rude tones or comments that made it seem as if our questions were an inconvenience. This made it very hard to trust that our grandmother was being treated with patience and respect. We also observed other concerning situations in the facility. For example, we repeatedly saw residents sitting uncomfortably in wheelchairs without assistance, including two residents who had to push each other because staff were not helping them. These kinds of things raised serious concerns about overall attentiveness and staffing. To be fair, not everyone here was uncaring. Michael, Wanda, and Becky consistently showed kindness and compassion toward my grandmother, and Wanda helped arrange additional care and testing when we voiced our concerns. We are truly grateful for them. Unfortunately, not all shifts had staff like them, and care depended too much on "who was working that day." Based on our experience, I would not recommend this facility for loved ones who cannot advocate for themselves or who are fully dependent on staff for movement and communication. Vulnerable patients deserve consistent, gentle, and attentive care, not minimal check ins and families doing the majority of the work. We ultimately transferred my grandmother to another center, where she is finally receiving the care she needs. I hope this facility seriously improves staff training, professionalism, and basic patient care, because the people who live here deserve better.