Not hang up on a terminally ill future client! Respect and…read moreunderstanding when someone says they are tone def and has had 15 strokes what happened to CARE giving ??? Dignity,understanding and respect we did not ask to be in our situations and hard enough to have to ask for help. Just to be hung up on. We go threw enough on a daily basis This is not the only company that has inconsiderate people as employees... 3 yrs and still not a single decent person or company in Spokane and Spokane Valley I worry about the clients who can't speak up for them selves respectfully y'all should be ashamed

I could not be more thankful for the True angels that came into our lives when we needed them the…read moremost to take care of my Stepdad as he became more debilitated in his last months of life. Peggy could not have been more perfect & comforting as a caregiver & true friend to all of us as our daily daytime caregiver. Denny had utmost trust & joy at seeing Peggy daily, whether it was helping w/ Activities of daily living or just sharing joyful banter. Kaylie brought joy & comfort to Denny, bringing her guitar & allowing him to sing & feel a part of himself he had lost a long time ago. Cody provided a man to converse with about old times & life memories. Sandy, brought the HUGEST heart & comfort in a vulnerable time (Night shift) & could be trusted to care for his safety & ultimately hold him in her arms & protect him from falling in his last breaths. She provided protection for my Mom's heart in the most difficult hours & gave all that she had to ensure Denny had any comfort he needed that she could provide. These caregivers mentioned were invaluable & I am thankful we found them when we did- Much Love & thanks- Garnet Davis

We moved Mom to Spokane, where most of the extended family lives. Love in Home is by far superior…read moreto the home care we had in Yakima. We have 12 hour care, seven days per week for Mom. All of the caregivers have been well trained, kind and caring persons, and very pleasant in all interactions with Mom. The caregivers are wonderful with our large multi-generation extended family that visits often. The caregivers show up on time and blend right in to the routines of Mom and the household. The front office staff reachout and communicate with us on any issues, concerns or changes in timely manners. Our family feels blessed to have home caregivers from Love in Home Senior Care. Darwin

We are looking for help with my father. The reviews for Love in Home looked good. I called and…read moreasked a few questions. She made an appointment for an in home assessment with us. I was told either Andy or another person would come to the house to evaluate our needs and dad's needs. They never showed for the appointment, never called to cancel the appointment, and never replied to the voice-mail I left after them being 20 minutes late for the appointment. No shows and no apologies. Not very caring. Sadly we are very disappointed in this company.

Wyatt and his team truly care about caring for others. I love their heart and would not think…read moretwice about using their in home care services. Thanks for what you do.

At almost $600 a day for 24 hour care, this is the most useless service we've ever known. I live in…read moreCalifornia but this agency was hired for my parents in Spokane, WA. The first employee refused to change Dad's catheter bag, would not actually give the medication to Dad but only reminded our stepmom of his need for medicine and directed her to give it to him in applesauce. When his oxygen tube slipped out of his nose, it was brought to my stepmom's attention rather than the employee putting the tube back into his nostrils. Dad has some bed sores on his rear end, but would the employee massage some cream on the wounds....no...my sister had to do it. Family was told that if Dad fell, 911 would be called and they would not help him up. If you want to waste money, then call Comfort Keepers. We suspended service after two days.

Riverview is an amazing place to work and to live. The staff work hard to make sure all the…read moreresident's needs are met and have fun while doing it. The company provides free breakfast and lunch to staff and always include staff in any activities/events that are happening for the residents. The management has a family and team oriented mentality, and are accommodating with flexibility. Overall, this is one of the best places I have ever worked.

Please be careful if you are considering putting your loved one at Riverview Retirment Community…read more They are extremely under-staffed with a high staff turnover. The staff is not trained well and will humiliate and make fun of your loved one in vulnerable situations. They have a high rate of "discharges" due to STAFF driven behaviors. They will promise you memory care, or a skilled nursing facility when you loved one needs it and then when you money runs out, you get a discharge notice for whatever reason they deem appropriate. It's a total bait-and-switch. Put simply, the CEO is not a nice person. It's hardly a non-profit. I have experienced 3 1/2 painful years managing my parents while they were there. I DO NOT recommend this place to anyone you love.

Under new management, but the previous owners were wonderful, and this company is doing Gods work,…read morehelping provide clients with much needed help throughout the days

Kathy M Here I am after my second cataract surgery and this Company has me thoroughly upset and…read morenow injured and unable to get me to my post op office visit that was at 1:45. The driver showed up at 12:15 to pick me up. I was naked just getting out of the shower. I went to the door with a towel around me and there stood the driver who was told to pick me up at 12:15. She seemed upset like I didn't know my pickup time was 12: 15. She called her boss and was told to leave and come back at 1:15. I was very upset and tried to proceed with my dressing. It was 1:00pm and I got up to go brush my teeth and pushed my walker outside of the kitchen because I had placed a 4 step ladder in the doorway and my right foot got caught in the leg of the ladder and I fell forward to the floor on top of my twisted right leg and ended up on the floor wondering how I was going to get up. Just then the driver was at the door and I had to slide my way to the door and pull myself up on my walker. Well, I told her to help me call the doctor to cancel my appt. and she got on the phone with her boss and the boss told her to call 911. I did not tell the boss or the driver that I wanted the assistance of 911 but they came anyway and suggested of course that they take me to the hospital. I told them I did not call them and that they should send the bill to Senior Helpers. I am 80 years of age of sound mind and I have NEVER broken a bone in my life. I had to endure their visit and the driver was OUTSIDE talking to her boss. She did not even help me call my doctor to cancel my appt. She did hand me my glasses so that I could call my doctor and cancel. I asked her to stay and help me with other things and she said she did not feel comfortable and her boss told her to leave.

NEVER AGAIN! Leaving my spouse and not providing basic care for my spouse and also my pets was…read moreunacceptable! Pressuring me for money upfront when I was laying in a hospital bed with tubes and IV's everywhere was also unacceptable. When I questioned all that went on at my home (or didn't go on) the woman I spoke with had an answer/excuse for everything. She was full of BS. It was so bad with neighbors for witnesses that I am considering legal action. The last 2 days with different caregivers went well, but by that time I was home having to leave the hospital early because of what was going on at home. I was also being called in the hospital every 5 minutes from people in this company and also by neighbors telling me what was happening. My spouse and pets were definitely traumatized by the shenanigan's in my home. I went back to the company I used before, Love In Home Senior Care, they are wonderful and bill twice monthly, not in your face when you are half dead in a hospital like an aggressive used car salesman not respecting your health and crisis. My husband was filthy and very stinky when I got home, he thought I was dead, my house was FILTHY and my dogs didn't even have water. I had to have someone come and clean the day after I got home. My list is endless... I can honestly say, 2 of the supposed caregivers and the 2 women I had to deal with did not care about us at all. I could go on all day about all that went bad, however I thank 2 of the true caregivers that came through for us in the end.

Paid for them to come help with my uncle the guy that came out did not know how to cook except open…read morea can of soup, he had a very strong accent so my uncle could not understand him. They assured me if it didn't work out I could cancel so I did after 2 days was told I would get a refund still no refund and they won't call me back.

This is the best company I have ever worked for. They are kind, helpful and extremely appreciative…read more They did a great job matching me with my clients , who are very dear to me now. We are all very happy

I waited a couple months to cool off before I posted. The company is so invested in AI "cost…read moresavings" that they lost sight of their mission of caregiving. There is ZERO customer service. The AI Annie is useless, and nobody ever returned my calls. The management staff could care less about client satisfaction, let alone word-of-mouth advertisement. They are STUPID! Desire', my designated caregiver never showed up even once in an entire month! Luckily, my mother lives with me. You can forget about getting respite care from this company. I can't imagine an elderly person who doesn't have family to help them. This company doesn't respect or care for its clients at all. **The caregivers like Desire' are working the system. They moonlight with 'emergency' staffing companies that pay higher rates and ditch their regular jobs when they get those emergency staff calls. It's a racket that leaves the elderly at risk. Beware if you see Desire' on your schedule! Thank GOD I found a private pay caregiver.

Our family's experience was a nightmare. The senior client was disabled and had 2 separate care…read moregivers steal from them. It was a disaster, leaving the client scared and no longer trusting any care givers. Shameful and appalling.

From the owner: Family First has been working with families and organizations responsible for elder care in the…read morePacific Northwest since 1988. As the leading provider of care management, home care and licensed counseling, Family First has locations in greater Seattle, Tacoma, and Spokane areas. In 2024, Villageplan was rebranded to Family First to align with its parent organization. The Washington-based team provides comprehensive and empathetic eldercare solutions for individuals and families, as well as government agencies, hospital systems, religious organizations, and others.