We had an appointment set for 4pm on 11-7-19. The service guy called twice to let me know he was…read morerunning late due to unforeseen problems on his last call. He got here at 6 something and stayed until the repair on the gas fireplace was complete. He even cleaned up wires which shouldn't have been there and left it in perfect running condition. He didn't get out of here until close to 10pm. Unbelievable customer service and work ethic. Great job and would recommend highly. Susan O. in West Des Moines

Had them come out to service my gas fireplace. Young man was polite and explained importance of…read morehaving it serviced. Was very impressed and will definitely use them again for our annual inspection.

The very BEST "hardware store" I have ever experienced. I've been in the green industry for 48…read moreyears/founded "American Lawn Care" and ran it for 30 years/graduate degree from ISU. Porter Hardware is the most honest, most capable, most reliable "rental" company I've ever experienced. Trust them. I always will.

We took our snow blower to this place to get it.Looked at. When they call, then ask if we would…read morelike, get it fixed or tell us what was going on.Now they're charging us to get it, fix.And even though we have warranty, understandable is not part of the warranty, but at least they could have just called.And let us know if we would like to get facing consult with the customer.They didn't do that. It's very disappointing for small business to do like this to a customer.

Leased furniture 6 weeks ago, have to relocate and the finance company states that you can…read moreterminate the agreement by returning the furniture. New furniture outlet won't accept the furniture back New furniture should have read Snap Finance contract. This is wrong The table i bought was delivered broken. They didn't unwrap or put any of the furniture together. I had to. Go to Rent a Center or Aarons or my favorite Buddy's these companies actually follow their contracts and work with you as a customer.

We went here to buy furniture last year. Great prices, and excellent customer service. Very happy…read morewith the experience last year, so went back and bought another matching item this summer. They arranged the delivery, and on the day they were supposed to, they called before heading out, called when they were on their way, called again when they arrived. They put the item right where it was to be in the house. I will go back when I need a new bed next year. Just a delight to work with!

I have worked with Bruce and his team for almost 10 years and I can't say enough great things about…read morethem. They always go above and beyond for our company, even calling in a tech on his day off, or working later than business hours to fix an issue. Our inspections have always been done in a timely manner and any concerns found are always brought to our attention and repaired quickly. Their knowledge with the fire alarm system just amazes me. I have called Bruce several times to discuss concerns with other companies servicing our buildings and he is always able and willing to make sure I understand the issue and what questions to ask. If you're looking for a company who will take care of you and put your businesses safety first, you will find it with General Fire.

My husband, toddler, and I stopped in on a spring Thursday night at 6:45 pm. I expected to see…read morethem somewhat busy but was surprised to see no one inside. That was great news for us! They had, I think, eight play sets either partially or completely set up (I say partially because not all of them had the swing arms due to space). Everything was nicely arranged with plenty of space to move between them. One of the owners came out quickly and started chatting with us. We explained to him that this was our first stop in learning about swing/play set options (besides the internet). We asked a lot of questions and he answered them all. He really seemed genuine and honest in his answers and didn't seem to try and sell us on buying right then (wasn't going to happen anyway). While we chatted, they allowed our toddler to play on the sets as well as us to help her. Through all the conversations, they seem to have great customer service. We left with a pricing sheet (with current specials), catalog of options, and a lot of knowledge. He also told us how far out they are for installations and what we should anticipate if we were to install ourselves. He also told us about the open play times and birthday parties. The only reason I cannot give them a full five stars is since we have not gone through the actual buying process, I do not want to rate above a four without knowing that portion.

Place seems great for a little kids birthday party. Lots of play sets to climb, slide & swing on…read more They could really take it to the next level though and put in a fully stocked bar for adults. Lots of parents here look like they need a drink. And the TV on the wall is not very big. Pros: great place for kids! Cons: not a good place to recover from a hangover.

Love my new mattress. Great service. Got help right away when I came in. Explained the differences…read morebetween the ones I was thinking of buying. Offered delivery. Great price for the mattress. Big and clean store. Easy parking and easy to get to. I've bought before and I'll buy again. Thanks!

There was a lot of good beds to choose from and after having a great conversation with the lady…read morethat runs the store (who was very nice and helpful) we got a full size bed for our daughter. We thought it would cost a lot but for the bed, the box and the frame to cost what it did along with a cheap delivery fee there was no way we were passing that up, and to get it delivered the next day, yeah we were sold. We will be going back cause we have to get a king bed from there.

Went to buy a washing machine for a house we are flipping. Thought we would get the best bang for…read morethe buck at a "scratch & dent" store. Found a small apartment size machine for a decent price. Not perfect but a good price and the people on staff were nice. We bought it. Went to Home Depot later that day to get hoses etc to install the machine. Found a larger capacity machine with more features and a better brand for the same money. Not a bad experience at the Scratch & Dent, just frustrated that we spent the same money on a lesser machine when we thought we were getting a good deal.

Went through the purchase process with Les. He was very he was a valuable resource and helped us…read morethrough multiple visits, phone calls, text messages and emails. He also worked out a pretty great deal on our hot tub purchase. I would go back to him to do business with him and his team in the future. After looking at other products, competitors and companies that sell hot tubs locally, I am glad I worked with someone and a company that has years of experience, local expertise. I feel comfortable and confident I can depend on them being there for us in the future and that they try to provide the best service. When considering to buy a spa I specifically chose Hot Spring because they really have the best product. After all the effort I made to research purchasing a hot tub for years I found that Hot Spring Spas really are the best and thoughtfully designed spas you can get for your money. They may not be the cheapest product out there but once you start to go to the effort and expense to get a hot tub your greater value is going to be a great dependable local team with an established presence in your community that has a superior product.

If you want to be constantly bothered and pressured for a sale this is your place. Even after…read morebeing told a purchase was made with another company Les proceeds to email me that you purchased a "lesser brand" and that they have cheaper models. They have zero clue how to run a business and treat people. I never mentioned where I purchased or what model but I did learn one thing stay far away from the Clive Hot Springs dealer.