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    ProSource of Des Moines

    2.5 (2 reviews)
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    Bath Planet of Iowa

    Bath Planet of Iowa

    3.7
    (18 reviews)

    We remodeled our bathroom. Had a sunken tub that had to be broken up with a sledge hammer and…read morecarried out in pieces. Jesse did a great job without help. Service was quick, lots of choices available

    You will be disappointed... repeatedly. We had our bathroom…read moreremodeled by Bath Planet about six years ago. When we first received the estimate, we were told the shower and all associated work came with a lifetime warranty. Since then, we have had a recurring mold issue forming behind the silicone. They did come out once before and reapply the caulking, but the mold issue continues. After reviewing the contract, it does state that caulking itself is not included in the warranty. However, our concern is not normal caulking wear, but the repeated failure and mold forming behind the silicone after it has already been replaced. Under normal conditions, properly installed and sealed silicone should not be allowing mold to develop in this way. When we contacted customer service, we were told there would be a $250 service fee to come out and inspect the issue, and when we requested escalation, we were advised it could only be handled via email with a callback at an unspecified time. At this point, our concern is that this appears to be a workmanship or installation issue rather than routine caulking maintenance, and the response we have received has not aligned with what we were originally told at the time of installation. Based on our experience, we are disappointed with both the ongoing issue and the handling of our concerns.

    Prestige Kitchen & Bath

    Prestige Kitchen & Bath

    3.0
    (2 reviews)

    We found Prestige Kitchen and Bath by chance in Des Moines, and I'm so glad we did!…read moreWe were planning to go to Menards or Home Depot, thinking they were more affordable, but I learned that specialized kitchen and bath stores like Prestige are actually a much better choice -- you can find higher quality and great prices too! Jason welcomed us warmly from the start and took the time to explain everything clearly. He showed us their beautiful quartz inventory (which was exactly what I was looking for), the quality of their cabinets, and the strong hardware they use. We were very impressed by both the quality and the value. We decided to go with the full service -- cabinets, countertops, and even a quartz backsplash. Jason and Justin were so kind and professional throughout the process. The installation team made sure everything was perfect, and now I finally have my dream kitchen! I highly recommend Prestige Kitchen and Bath to anyone in Des Moines looking for beautiful, high-quality kitchen cabinets and countertops with excellent customer service.

    Prestige has a large selection of countertops. We went with cabinet install and countertop purchase…read moreand install. Then the reality was they did not know how to measure and did so by hand, not laser. They did not have expertise in installing the cabinets which resulted in some things left not done as well as broken. Due to Jason not accurately measuring for the countertops, there was much cutting and grinding to fit that took place at the home instead of in their shop, leaving the debris from the cutting and grinding stone all through the house, inside and outside; they did not even put up plastic sheeting to try to contain the mess. The design of the grain was pieced together in different directions, making for an unappealing look. They also cracked the stone and tried to cover it up with epoxy and then Jason lied about it. We were told it was just extra epoxy that could be scrapped off, which was a lie. After trying that and returning to let Justin know about the fact we were lied to and it was indeed a section of the countertop that the installers had damaged and tried to hide from us, we were offered half off the quoted price and the attempt to try to fill it in, but they could not guarantee the results. It was at this point that we found that we were considered an experiment as they did not have as much experience as we were initially led to believe. First, we would like to deal with a company that has integrity, and second, did not want a new countertop to have the appearance of an old damaged countertop. Justin accepted complete responsibility. We paid another company to uninstall the countertops, as we did not feel comfortable signing a waiver releasing Prestige of any damage they might cause in the removal of countertops. We did get a refund on the price paid after they picked up their product. The new company that we paid to take the countertops off informed us they were not installed properly! There was way too much glue in some places and not enough glue and caulking in other places. The reality that the stone was not securely installed was rather frightening. In placing an order with another company we also found that the square footage Prestige used and initially charged for was over and above what the measurements by the company we are now using were, resulting in charging the customer several hundred dollars for incorrectly measured square footage. Make sure to use a company that uses an accurate laser measurement system.

    Thera-Spa & Shower

    Thera-Spa & Shower

    1.0
    (2 reviews)

    DO NOT DO BUSINESS WITH THIS CONTRACTOR!! I wish ZERO STARS was an option! They took a $9000…read moredeposit from my elderly mother for a bathroom remodel. Said the install would be in 4-6 weeks. 3 months later and they said the tub was still not in, so my mother cancelled, because we needed her bathroom done for safety reasons. They refused to refund ANY of her deposit. When I called to ask about it, it took several calls, and the girl said that they would not refund any of her deposit. I told her that we would be contacting an attorney, and asked her name again because I needed to note who I spoke with. She said, "You aren't giving my name to any attorney, they will be talking to TheraSpa." Then she yelled "F$&k you!" and hung up. Take your business elsewhere, they prey on elderly people!!!

    I would rate zero if possible. The salesman took advantage of my 90 year old parents and sold them…read morea tub which my mom did not want. No records could be found, and why have a 90 year old sign an 11 year contract? Bills were sent to wrong address. Several unsuccessful attempts were made to pay by phone. They had no idea the cost except $118/per month. Very unethical practices. This caused much distress and Dad threatened suicide over the situation.Dad was on hospice and has now passed. Several phone calls were unreturned. I mailed letter to owner with no response. Despicable sales tactics at the very least. Elder abuse at most.

    ProSource of Des Moines - kitchenandbath - Updated June 2026

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