We are so happy with our new deck! Joe and Josh do exceptional work and are such a delight to work…read morewith. All of my questions were answered with truthful answers. The guys came up with great design ideas and implemented them. Thanks for improving our home!

I asked for an estimate for a kitchen remodel. The designer came out to my home to measure and…read morelook around. She said she was busy, but would get back to me. After I left the designer 3 voicemails, making two trips to the store and calling the store to leave messages for the designer, I was never called back - at all. We found another contractor and he did an absolutely excellent job of our $30,000 kitchen remodel!

I should have followed the other reviewer's guidance and gone with another company. The designer,…read moreRhonda, came out and measured quickly and promised a quote within a week. Three weeks later I left a message, no call back. Left 2 more messages with the office before she finally called back 3 days later. Why I continued doing business is beyond me and I blame my experience with their lack of professionalism and communication on myself. We ordered new doors for all cabinets, painted for the top cabs and refaced the bottom cabinets. We had some questions regarding the quote which were next to impossible to get answered via email. After visiting with Rhonda at Showplace Kitchens in Urbandale, we agreed to move forward with the project. She assigned a contractor named Micah to our job and said he would reach out to schedule. At 10:00 PM on a sunday evening Micah sent a text asking if he could start work the next day. The installation was fine, even if the contractors communication wasn't that great. They cleaned up after themselves but there were terrible fingerprints over all cabinets that don't easily clean up. One thing to note - they don't remove your old cabinets, trim or the cardboard boxes the doors come in - so prepare to handle yourself, it's a lot of trash. There were 7 or more pieces that weren't sized/ordered correctly. This project that should have taken 1 week ended up taking about 6 weeks. Doors that were too big, doors and drawers that didn't arrive at all and then doors that arrived damaged. The contractor complained because he wasn't aware that the drawers we had didn't have facing - it was all very disorganized. After several complaints and inquiries, the correct sized doors/drawers finally showed up. We are pretty reasonable people but even the contractor admitted that this was much more items than normal to be messed up. The cabinets that were refaced looked good. The painted cabinet doors leave a lot to be desired. We expected the quality to be better but little white spots the size of a pin prick show up in the cabinet doors. The contract smudged with the paint crayon. Of course I know the smudge is there but I'm not sure guests would notice. The communication with Rhonda is poor at best. She is difficult to get hold of, especially if there's a problem. Personally, I would rather have a phone conversation to understand future expectations but Rhonda preferred text messaging so that's what we did. The 2nd installment was paid a couple weeks after the final replacement door was installed. Rhonda checked in with us around the time we made our payment to see how we liked the finished product (by text, naturally). I told her we like the design, the installation and are happy it's finally done BUT I'm concerned about the quality with these white pin pricks here and there. She requested a photo which I didn't send because I was out of town and had low expectations for a satisfactory resolution. A day or two later she followed up with a suggestion of what it could be ("lack of humidity on our house since it's winter time" hmmm, interesting). We played phone tag for a couple days and then I received a past due notice. Of course, that's the real reason she had inquired how things were! I left her a message that payment had been mailed 11 days prior and to check with office. Her follow up was not to inquire again about my reported quality issue but instead asked me to send payment again since they hadn't received it. ON TEXT. When I challenged her about the money being the true reason for follow up, not customer satisfaction, she had no good response. If you use this company, BEWARE. My assumption was that they're too busy for smaller jobs like ours. After my experience spending less than $10,000 - I don't have the trust it takes to refer this company to anyone. I was too lazy to check out the competition and I paid the price. Look for a company that will actually work to make you happy.

We had a great experience with this company…read more Our master closet,(before kitchen and bath company), was literally just a pole hanging on each side of the closet space. We decided to reached out to K&B for some closet organization. Eric was the one in charge of our project and he did everything from the quote to final install. We were very happy with the planning, design, communication, and install that Eric with K&B was able to provide for us. He was prompt with replys, clear when communicating, and thural when installing. I do not see us going anywhere else for future projects.

Updated review to add photos…read more Our go to company for storage solutions! We have partnered with them on several projects and will continue to do so. They tailored the designs to our specific wants and needs, and helped guide us to the best solutions within our budget. The installation was done in a timely manner with care and precision, and the result exceeded our expectations! Friendly team, and skilled craftsmen is what you can expect when you choose Kitchen & Bath Co.