Dr. Lauren and Dr. Chris are both so personable and they really spend time with you. I love that…read morethe office has hours all 7 days and the online check in system makes it easy so we can wait at home instead of sitting in the office waiting. All of the staff are very friendly too.

This urgent care is great. I go here as needed, but today I took my daughter to get a form filled…read moreout for travel. She had gone to another urgent care and they wouldn't help her. I could tell Dr. Davis wasn't that familiar with her form, but he looked it over, chatted with us briefly, and signed it. They weren't sure how to bill this form so they just charged us a $25 office visit. Every time I've visited the office, the staff is helpful, friendly, and efficient. I highly recommend this husband and wife team and their urgent care practice!

I can't say enough good things about The Ranch! The staff is always warm, kind, and…read moreprofessional--they make you feel right at home. What really stands out is how thorough and personalized the care is, Dr McAtee & his nurse, Shelby, carefully review bloodwork results and create a personalized plan. He's incredibly knowledgeable and genuinely cares. They also follow up regularly to make sure the plan is effective and adjust as needed. I fully trust them with my care and know I'm in great hands. I highly recommend this team and his very pleasant & welcoming staff.

The staff is warm, kind, and welcoming. My friend James recommended this place and truly understood…read morewhat I was trying to achieve. He spoke so highly of it, and he was absolutely right. I'm very impressed with the customer service and completely trust them.

Great care coordination amongst all departmental staff makes receiving outpatient surgery…read moreprocedures here very streamlined. The parking is free and plenty in and around the building entrance. Caregivers or designated drivers will receive notification to pickup patients. The nurse will bring out the pt in wheelchair downstairs making the logistics very fuss-free. The text alerts will give you up to date information on patient status so there's never really guessing what's going on or happening. Overall I would highly recommend receiving outpatient procedures at this facility.

If I could give them a negative start rating, I would. I went there for a minor foot surgery and…read moregave them all my information regarding insurance in plenty of time so I would be able to pay my part upon arrival. Which I did. Apparently, they can bill you for whatever they think is theirs. I was billed an additional amount without my consent. (Surprise Billing) They were not willing to work with me nor were they very professional. In response to my letters, I received a hand written note with so many errors. After several attempts in writing to work with them, and no response, I was sent to collections. Also, received several letters from them with so many errors in spelling, etc. The employees in the billing department are so unprofessional and rude. Besides the very frustrating billing department, the nurses and surgical staff were excellent.

Trying the get my time sensitive prescription from Dr. Shah…read moreescalated through a supervisor (Brittany) was ignored and left me in a very difficult situation. Terrible experience.

Dr. Monica Ball is such a disappointment. Very arrogant and dismissive, with zero follow-up with…read moreher patient! Her PA Selina runs circles around her as far as professionalism, kindness and thoroughness!

Have to leave something for this place! Amazing place, everyone there so kind and friendly. Easy…read morecheck in, short waiting time, the doctor is so nice to understand what's wrong with you and give you treatment immediately, that's how a penitent needed if we have to go to urgent care!

I was in OC to visit some friends and was feeling under the weather…read more I didn't want anything to ruin my plans cause I came from LA so i called the urgent care to see how soon I can be seen. I was weary of this since I'm not from the area but their staff was extremely friendly and i was told there was no wait- hugeee win! I was checked in within 10 minutes!! Their staff dr on site was straight to the point. I got an iv with vitamins and a z pak on the spot to have with me in case i needed it. My plans were saved and im so grateful i didn't have to wait hours to be seen. I would definitely recommend this place for my friends in the OC!!

Valerie in the lab took outstanding care of my son, who needed a blood test. He was very nervous…read moreabout the test. Valerie talked with him, calmed him down and did a great job of engaging him in conversation as she did the test. Well done Valerie!

I've been going to this Kaiser location for 10 years. I've always been treated well and as a…read moreMedicare advantage recipient find the costs very inexpensive. My prescription meds are free. The Drs here are very thorough and I've been referred for preventative tests such as scans for osteoporosis as well as physical therapy.

My spouse was taken here after he had a bad accident in San Clemente. I am sooooo glad that he was…read moretaken to this hospital. They were very attentive, professional, and caring. They called me right away and communicated what was happening in a calm, professional, and kind manner which helped my panic calm down. When I arrived, the ER waiting room was overly packed. People were along the hallway with IV bags getting treated because the rooms/beds were full. Even with a packed ER and other patients yelling and being nasty to the medical staff, the staff all kept their cool and did their jobs in a kind yet professional manner. They gave us top of the line quality care. I watched them sew up my partner's face, wrap his broken bones, and give him tests. All were done with professionalism and care. The doctor attending to him was very communicative and explained everything thoroughly. The nurses were telling us stories and made sure my partner had everything he needed. They also have a parking garage which is helpful. It's a bit of a walk but they have someone with a golf cart giving people rides to and from the parking. Thank you all again!! I can't thank you enough :) Also i'll spare you the gory details and not add photos. You're welcome lol

Ted- intake Nurse. Beverly: Volunteer and 30 year OR nurse,…read moreMaria: Pre-op Dr Lin: Anestesologist Dr Cvar: my MVP! Post Op Nurse: Glenda thank you everyone who helped me when i needed it the most. Check in was easy, finding my way to preop was helpful with volunteer's escorting me. Parking was a flat rate even though construction is a bit chaotic. I want to thank each and every person who helped me during my stint here. Barbara you are an angel! Praying over me with my mom when i needed it the most was just magic. Having a panic attack and nervous in preop was something unexpected. After you came into my room and just chit chatted with my mom and I , everything lifted. The warmth and energy that radiated throughout me is something I cant describe here , it meant alot. After care here was top notch, from start to finish. 5/5

Had an emergency got sent here. Doctors were good. Other staff mean and unhelpful…read more No call back number. No email. No website. No way to contact. You can call labcorp next door I assumed they were connected and a voice machine answers everytime and no matter what extension you choose they will never answer and never call you back.

The staff here is wonderful from checking in with Teresa to my amazing nurses Denise and Taylor to…read morepost procedure wake up time with Brandon taking my vitals and removing my IV. Dr Rodrigues is so sweet and said everything looked great and healthy!!

I had the most terrible experience almost two years ago, from start to finish…read more I had a routine procedure that ended in a life saving blood transfusion. All through this experience, I was made to feel as though it was my fault, or something natural that happened. Finally, almost two years later, I got help from a third party doctor that easily diagnosed me, and I am finally able to eat without physical or emotional pain. What happened to me, should have never happened. I am usually not one to write reviews, one way or another, however I think it is important in this circumstance.

Dr. Ralph Maeda was my surgeon and I met him as a result of my stay at Mission Hospital. He is a…read morecompassionate, thorough, experienced and knowledgeable surgeon. He takes his time and helps you understand what to expect. My oncologist explained to me that Dr. Maeda was very thorough, and he took the time to remove 29 lymph nodes for testing, when the average is 10 to 12 (my oncologist and surgeon work in completely different groups). Dr. Maeda is not only a skilled surgeon, he is a good man.