She is kind, caring and really listens. I highly recommend…read moreher... She is wonderful...

I have been attempting to schedule an appointment for 3 weeks. I've done everything. Left…read morevoicemails called multiple times a day.. Can't get anyone on the phone. What a joke and waste of insurance money!

I'm a physician and I don't get the bad reviews. I've been around a long time and to me this office…read moreis the way medical offices used to operate. She's an old fashioned family doctor that as a medical professional I find completely competent. There's APA there or an NP by the name of Michaela who is just as sharp. Extremely thorough and knowledgeable. She caught an issue on my high blood pressure meds that no one in the last 15 years has caught and by simply adding something to my meds it dramatically helped improve my blood pressure. I've read comments about not returning phone calls. She's called me twice already on some lab work. The first time she called Without me asking her to call she reviewed my blood work left me a voicemail. There was a issue with my fasting insulin which got me a little nervous I called back within 48 hours she rang me back and got me on the phone personally to address it. I asked her to create some new lab forms so I could have it tested again and she did it without question. I don't know what people expect from a doctor in today's world. There's the real world and there's the hypothetical world In the hypothetical world the Doctor will spend an hour and a half with you and find that every single issue that is of concern but in the real world to be able to survive financially a doctor cannot spend huge amounts of time with each patient and still stay in practice peter I ran a medical practice I could not spend any more than 10 or 15 minutes with each patient or I'd be out of business. Anyway this review is not about me it's about her Dr O'connor and her very excellent nurse practitioner Michaela. I have nothing but good experiences to say and I've been there 4 months now on three separate occasions. My refills are easy to do there's been no argument about running prescriptions for me I would give it a 10 out of 10. I'll add one other point that you might want to take into consideration when looking at these negative reviews. A doctor that has a six week to 8 week waiting list is a popular doctor, and he or she is a popular doctor for a reason. Think about that.

To me, this practice is dangerous. Read the newest reviews; 2024-25: 6 negative, 1 positive…read more Now make that 7 negative. When people take time to write about their concerns, that is a warning. This doctor may be competent but the practice is a complete mess. She lets an x-ray tech run the place because that person will be rude, confrontational and dismissive. So much for patient care. There are serious issues with professionalism, patient communication and follow up. There is no patient portal; phone calls are literally never returned; there is constant staff turnover and beware if you ever have to deal with the so-called medical director who is named multiple times in the reviews as in need of replacement. I second that. The doctor will not respond to calls or walk-in appointments. Even if your insurance covers it, they will not hold tele-health appointments until you put in your credit card number. What if you have no credit card or donʻt want the world to have your cc number when it isnʻt used? "Itʻs our vendor, we have no control over it." Change your vendor. This is health care, not profit care. The Physicians Assistant will not consult on the telephone. So either find a way to get to the office no matter how sick you are, or forget about it. When I did put in my credit card for the tele-health, the PA prescribed a medicine without noting that it was off the formulary. The co-pay cost me $430. The place is dark, dingy, completely unwelcoming and looks unsanitary. There is no written material to explain to new patients how to navigate the crazy way the practice operates. Staff are polite but depressed; check out Glass Ceiling to see what the staff really think about working there; it is not good. Find another doctor. This place is a nightmare.

My husband and I just used Dr Park for our surgeries 1 week apart from each other. I had 2 torn…read moremeniscus and my husband had a full knee robotic knee replacement. We are still in recovery process but are very pleased with the outcome and more importantly wanted to mention the bedside manners of Dr Park is 10 stars never rushing making sure all questions are answered and the 2 separate facilities that are surgeries were done Newport Hoag and Aliso Viejo Hoag were both amazing. This experience has been one we have been both putting off and we are already feeling the amazing results.

The lady who answered the phone was courteous and scheduled me an appointment the same day. I…read morecalled back when i was able to head over early (1pm appointment time; called at 11:11am to see if they can squeeze me in before lunch & they did!) after solving my issues we sched another appointment to follow up. The doctor was funny, professional and very thorough, i am very happy. I live 16 miles from his office but he will be my new doctor. Im male, 32, with ppo insurance fyi

Unfortunately as said by many who left this practice, since the office manager Christina has left…read morethe entire practice seems to go down the drain in terms of front office is by far the most unprofessional, disrespectful people I ever came across. The doctor also seems to only care and focus on financials. The level of care is below average as you are only there 10 minutes and lucky enough to see the doctor more than 10 minutes. You feel you're in the kettle farm yo be seen by a vet. Most people that I know used to be part of this practice are leaving or have left. The biggest challenge with this office is lack of trained and professional staff and that's due to the new uneducated untrained racist office manager. Please avoid this office at any cost.

I've visited this office two times since my initial visit and i have to say everything was great…read moreboth times. The check in process was easy and the receptionists were really nice. The nurses and Dr. Hwang were always great as well. Dr. Hwang is very helpful and responds to messages online really quickly. I highly recommend this office.

I had an appointment set for 1:30. I arrived a little early and filled out the typical sheets of…read morepaper, most of which are superfluous. As I arrived, a gentleman stepped out of the back of the office claiming he'd been there over an hour and hadn't been seen. I didn't pay much attention until I'd sat in the waiting room over 45 minutes, finally asking status and saying they're 45 minutes past my appointment time. The desk lady (think Monique?) was extremely curt and said she had no clue. I pressed asking her to check with a nurse in the back to give me some idea, but was told she wouldn't do that and it could be a while still. After pressing a few more times she finally admitted the doctor was in with a patient and still had another new patient to see before me...so it could still be an hour. An hour...after being already 45 minutes late? I asked if she had my phone number, she said yes, so I said I'd go run an errand or two and text me when they're getting close. She claimed she could not text, to which I replied you're welcome to call me or send an email. Desk lady was having none of it and told me she's "not going to do that". I tried reasoning with her saying it's extremely unprofessional to be that far behind and to not give other appointment patients a heads up, using analogies of dinner and flight reservations. She couldn't be bothered. I told her to refund my money and I'd go elsewhere. I'm sorry...but as a retiree who built a professional career on setting proper expectations, communicating effectively, negotiating efficiently, etc, this was unacceptable! As that was the "level of service" they were willing to offer, I highly recommend people take their medical business to an office that does care about the client experience.

I felt seen and heard by Dr. O'Connor. I'm grateful for her medical guidance and look forward to…read moregetting my health back on track. I trust in the wisdom of her plan.

I tell everyone I'm lucky to have such a caring Doctor!!…read more Dr Napoli has done everything she can during covid , and it shows through her professionalism regarding my health. Her staff is competent and friendly. I felt safe and taken care of. Thank you!!!

The worst doctor I have ever experienced. Does not care about her patients and is dismissive and…read morerude.

Dr Sy has taken amazing care of me and my husband for years. She offers very comprehensive testing…read moreand analysis and recommendations outside of just writing prescription after prescription. She truly tries to get to the root cause of health issues while also focusing on prevention. I feel like we scored with finding her. Truly a gem among a sea of disappointing doctors. And, I have read the other reviews about her staff. I have found them to be really helpful and kind. Take the time to talk to them and you will find that too. They are wonderful women.

Incompetent and disrespectful staff. Should be embarrassed to call themselves a medical professionalread more

~~ ¥ The BEST!…read more The office staff might not be the best (and often times VERY frustrating) but it's worth it to see someone who will listen and get to the problem. Don't mistake the staff for an amazing Dr! Dr. Yacoob has been my Dr since 2009 and my fiancé & his daughter for ??? ever. As soon as I saw her, she knew what was wrong with me. Which I've struggled with my entire life. I truly adore her like a mother. She's that warm & comforting. If she retires-- When she retires, I'm going to be sad. We almost switched to Kaiser, since all the issues with insurance companies currently, and every time I thought of it, my eyes tested up. Due to that, we ended up staying on our current insurance for her! THE ONLY REASON! There's other Dr's in the office but she is the one that is ALWAYS in demand. I promise you'll adore her & be glad she's your Dr, if you choose her. Even my fiancé's sister goes to see her.

Dr. Yacoob is a highly capable and extremely caring Dr. She comes highly recommended by me which…read moresays a lot because IM particular about medical care.