My project with them started out like all my projects getting quotes from a few companies. But was…read morereally impressed and felt comfortable when Casey was out to see what I want and give me other options. During the installation the installer noticed being an older house the the basement had settled over the years and and not completely level in one area. Rather then install the floor that would have problems he pointed out and showed me the issue. Gave me a very reasonable solution and a great price to correct the issue. Issue resolved the new floor was installed at a great price and with detailed quality.

Lots of amazing choices and not just for flooring. I had my fireplace retiled by them and it looks…read moreterrific. One of a kind now. All floors top quality and installation people careful and helpful.

So far so good. Response times are great and being kept up to date with our flooring order has been…read moregreat. Price is negotiable and able to provide good selections based on your budget. More review coming after the floors are installed!

Unfortunately, this is not a good review, and it is not something I like to do. However, I feel…read morethis is necessary. We engaged John last November to do knock down ceilings and paint our entire house after he completed a very nice job on a flooring project the year before. This new project did not go well. We discussed and agreed to the project schedule and expectations. What transpired was a serious lack of transparency and management. We were taken advantage of including paying for work that was never done and were told it was, hurried work that required rework multiple times, schedule slippage by multiple weeks causing us to incur additional costs and rescheduling subsequent contractors. John discussed making things right, however we were well past the point of allowing for this to continue and paid for a different contractor to finish the remaining rework. I'm sorry to have to share this. Sharon G.

Highly skilled, transparent quotes/pricing, fantastic service. Mike helped us get our home ready…read morefor sale/showing, which made a huge difference. Highly recommend.

Mike does solid work. He replaced carpet in a condo I was going…read moreto sell and did the job as agreed, on-time and efficiently. After the installation I discovered heat wasn't working in the unit which caused a few wrinkles in the carpet when we had the cold snap around New Years. Reached out to Mike and he had his son come out and stretch the carpet again, after which it looked great. The job was done right from the beginning and I'm impressed that he backed up his work even though the lack of heat that caused the wrinkles was my problem not his. Liked the whole experience...Mike knows his trade, friendly employees, the price was 40% less than Flooring Expo for exactly the same carpet and the best is it's family owned so you can address any concerns directly. I will hire Mike's company in the future without hesitation.

Excellent quality carpet and installation. Would highly suggest anyone in need of flooring to go…read morehere before big box stores. You'll be happy you did!

From the owner: Town & Country Carpet and Floor Covering is located in Maple Grove, MN…read more To schedule an after business hours appointment, please call during our normal business hours.

We highly recommend Tom Becker, and are happy and grateful for his help with our full house…read morere-carpeting! We just moved, and wanted to entirely replace the carpet at the new house. I am a bit if a quality freak, pertaining to the carpet quality itself, and importantly the installation--this was primarily due to a poor installation we had from another vendor a couple years ago... I researched installers, and Tom had great reviews, so we reached out to him for advice and a bid. Tom couldn't have been nicer, and it was very clear he knew what he was talking about. He came out to the house, took measurements and discussed various options, trade offs between different brands and materials, pads, etc., including what would be needed to accommodate the in-floor heat, how seams would look and perform across different carpet materials, etc. This process was thorough, and really hi-lighted Tom's decades of experience Importantly, Tom listened to what was important to us, did his homework and provided some guidance -- I genuinely felt that the carpet selection guidance was unbiased, and based on facts and his experiences with different materials and installations...this gave us a lot of confidence, which we needed! Tom was patient with our selection process, and a great sounding board when choosing various brands and materials. This included some coaching on color, materials, longevity, installation factors, etc. We felt much more informed, and more confident about the carpet we decided on. re: Instalation Tom brought in two exceptional installers -- Johnny and Mikey (incredibly nice, and very considerate/tidy...real high-end pros) -- and he walked through the installation with them prior to getting started It was very evident that we were in good hands -- I try not to hover, but am always interested/curious how things are done...Johnny and Mikey were clearly expert installers, workmanship was exceptional and we couldn't be happier with the flawless job they did Tom checked in throughout the installation, and was very deliberate in the final inspection making sure that he and we were satisfied with the carpet and the installation I honestly am a stickler on doing things right, and am so happy with the way that this process went, from the help with selection to the quality of the materials, and of course the perfect installation -- We are very happy, and I can't say enough how strongly I recommend Tom Becker. A++

Stay away. Installer will not help or stand by their install. Flooding in my basement required help…read morefrom installer regarding installation they had performed and installer was unwilling to offer practical help.

I hired Empire Carpet to install new carpeting in my basement…read more The subs they used to install my carpets stole my credit card information and used my card to send money overseas. It was a brand new credit card and the only people to have handled the card are the installer and myself. Fortunately, my credit card company coveed the charges but when I reported this to Empire, they apparently did an investigation without any input from me and decided no fraud occured and closed the ticket (without telling me). EMPIRE IS STILL USING THE SUBS and this is a warning to anyone in the Twin Cities area that Empire DOES NOT CARE they are using criminals to install their carpet. Think twice before you buy from them.

I had several quotes for flooring and carpet, and Empire Today stood out above the rest. Not only…read moredid they match a competitor's price by over $1,000 without any hassle, but their representative, Dmitri, was extremely thorough and knowledgeable. Every detail he provided aligned with other trusted quotes I received. The consultation was so impressive that I canceled other appointments and booked installation immediately. They delivered a fast timeline as advertised, and their professionalism was top-notch. I truly appreciated the service, and I'll be following up after the install--but from the consult alone, they went above and beyond. Highly recommend!

After Ungerman ghosted us, I became my own contractor. After reading a few reviews, we were hopeful…read moreThe Carpet Guy could help us. I sent an email request through the website and quickly received a reply. Tom then scheduled a time to come out to give us an estimate. There is a $50.00 charge for the initial estimate. We needed a new pad and our carpet stretched back into place. Tom called us on his way and arrived on time. After providing us with his estimate, we decided to proceed. We were able to schedule a time for Tom to complete the job. Tom is very friendly and communicates very well. Within a few days our job was completed, In my opinion very affordable and excellent service. I would highly recommend Tom for any of your carpet needs.

Hired Tom to fix an area our puppy chewed. He responded super fast even on a Sunday, and got us…read morescheduled quickly. He showed up promptly on time and the service was not only quick but also outstanding. Cannot recommend him enough and I never post a review for anything.

We had a great experience working with Floors of Distinction. They worked with us to replace our…read morewood flooring in our kitchen and hallway and our stair railing. They were knowledgeable, personable and very helpful in guiding us to get to a good decision. I worked mostly with Colleen and she was great, and, all of the team members that supported the project were great to work with. They came to our house a few different times before, during and after the project. The level of service and quality of work was worth what we paid. I recommend Floors of Distinction and will work with them again!

I would highly recommend Floors of Distinction for any flooring needs. The selection is outstanding…read moreand service even better. Bruce was very knowledgeable and patient. I can be very indecisive and never felt pushed into making a decision. I am very happy with how my new carpet turned out and will have no hesitation about using them again in the future. Thank you Bruce and team for your work!

Thank you, 651 Carpets, for a job beautifully done. The entire process was seamless and efficient…read more From the moment the sales representative arrived to the final installation, I truly felt I was receiving white-glove service. Every employee was top-notch--knowledgeable, courteous, and incredibly helpful. I absolutely love the new flooring and have already received many compliments on how great it looks. If I could give 1,000 stars, I would without hesitation. I highly recommend 651 Carpets to anyone looking for exceptional service and quality.

Where to start.... Shortly after installation, the flooring began peeling and lifting in multiple…read moreareas. This is extremely concerning, as new flooring should not show signs of failure so quickly. The quality of workmanship does not meet reasonable professional standards, and the materials used appear to be subpar. In addition to the poor installation quality, I have been disappointed with the lack of responsiveness (Aaron the mananger) and professionalism (Stephanie) from your customer service team. My attempts to resolve this matter have been met with delays, limited communication, and no clear plan to correct the issues. As a customer, I expected accountability and timely support, especially for work that is clearly defective. They are quick to reply when selling you flooring. Now that there are issues, they ghost you. Consider other options than this company.