Look no further if you are in the market to buy or just want to check out a great shop!…read more They did some incredible work setting up my 1973 Conrad acoustic guitar, which plays like a dream now. It was a ton of fun and a few of them even took a minute to play on it too! Brian and the team are top notch and are an excellent resource for all guitar needs.

These guys are super-friendly and knowledgeable. Not only do they sell musical instruments and…read moreaccessories, they also do luthier work. Nice to have in the south-central Indiana area.

While I did not go physically to this location, my online ordered shipped from here. I LOVE the…read moreguitar BUT... When the guitar arrived, there were a few things that could've made for a better experience. First, the guitar was filthy covered in fingerprints, and the strings were corroded beyond use. Also, as this was a Floyd Rose equipped guitar, there was no whammy bar included in the box. And THE last straw was, after cleaning and getting it playable, I plugged in and there was NO SOUND. I unscrewed the back plate and saw there was no wire soldered to the jack. NOTHING. I bet this guitar hung on the wall and never sold because nobody could get any sound from it. A SIMPLE shipping check list of a few validations would've revealed this. I expected way better from Guitar Center. I don't think I will purchase anything online or in shop from them any further when there are plenty of local shops who will bend backward to white glove customers. Do better Guitar Center!

I had a disappointing experience with the Greenwood, IN Guitar Center that reflects poorly on their…read morecustomer service and accountability. After purchasing a used Ovation guitar, the bridge separated from the body while being played normally. When I contacted the store to ask whether Guitar Center could help with a repair or resolution, I was told they would do nothing because I hadn't purchased an extended protection plan. I was advised to seek outside repair shops and told the repair would likely cost more than the guitar was worth. I then asked whether the purchase value could be applied toward a replacement guitar. That request was dismissed immediately, without discussion, and in a tone that was unprofessional and dismissive. I am a 100% service-connected disabled combat veteran, and music is a critical part of my ongoing therapy for TBI and PTSD. I wasn't asking for a handout -- only for the store to stand behind a product that failed during normal use. This experience undermined the trust Guitar Center claims to value in its relationship with musicians.

Excellent luthier! Ron Volbrecht can fix any guitar and builds beautiful guitars. Acoustic and…read moreelectric. His setups are like magic, he gets so precise!

I went in the store to "test drive" some guitars. It just so happened to be my birthday. I had a…read morepocket full of money and intentions to buy a Martin guitar, kinda like a birthday present for myself. I knew they were a Martin dealer from what I had read. I'm not from Evansville. We were visiting from Kentucky. I already own some Martins, but I wanted to add a D-18 to my collection. There was nobody in the store but me......and two employees, one older gentleman and a younger guy. I asked to play a D-18 hanging in the front room. The older man told me to take it in the acoustic room and play. I assumed it was acceptable to play any of the guitars in that room. I took the D-18 back to the front where it came from and hung it up. I went back to the acoustic room and played two other guitars. That's when the younger guy came in and basically told me to leave. His exact words were "I have to clean all these guitars after you play them and that one you're holding costs $7,000." He said it in a condescending tone, as if to say "there's no way you could afford that". I told him about one of the Martin guitars I own that is valued around $10k. I was hinting to him that I know how to handle expensive guitars. He said "Good for you", again with a smirky attitude. So I hung the guitar back on the wall and left the store. I will NEVER go back there and I wouldn't recommend it to anybody else. They have some nice guitars, but they treat it like a museum instead of a guitar store. The guitars are to "look at......but not touch". Again, I was the only customer in the whole store. It wouldn't have been that much trouble to come in the room with me, talk to me, ask me what I was looking for, offer to let me play some guitars. Instead, they just left it wide open....and then got mad when I played a couple of the guitars. It was a weird, unsettling experience. My advice.........STAY AWAY.

I ordered a high-end Taylor 12-string guitar online that arrived in perfect condition and as…read morequickly as promised. Rob was great to work with online and was happy to answer my questions when I called their store before completing the transaction. I got a great deal on a guitar that clearly had been cared for and was shipped quickly. Moore has earned my future business and would recommend them to anyone purchasing a guitar online.

Took in my mom's 1964 Kalamazoo Epiphone Texan for a setup/clean. what a great shop! love the…read moreatmosphere, people are friendly. Matt listened to what I was looking for, knew the guitar, and shared what they would do. They also were able to provide an appraisal for insurance. 100% will visit this shop again and trust them with valuable vintage instruments.

Awesome guitar shop. All pre-owned or vintage guitars. Owner and employees super knowledgeable and…read moreI love that they have a workshop in the back. Great selection of guitars and cute dog Telly

I learned that Martin had released a new mahogany guitar (the D-17) and I really wanted to play one…read moreto see if I might want to trade one of my Martins to buy one, or perhaps even buy one outright. I found out there was one in the area, located at Reno's Music. I had never heard of this establishment before but I saw on their website that they have a lot of Martin guitars in their inventory. So when my husband and I were in the general neighborhood, we decided to stop in and have a look. This turned out to be a really bad idea. I have been playing guitar for 55 years and my husband also for nearly as long. My father was an Indianapolis jazz guitarist who will be inducted into the Indianapolis Jazz Hall Of Fame in 2026. I have been visiting guitar stores since I was a little girl, and never have I been treated so rudely EVER. There was one guy working there, and zero customers. Most guitar shops are lively, upbeat places filled with music but this was basically an office with a storeroom of what looked to be a zillion boxed-up guitars. I asked this person if he had a D-17 because I was interested in playing one. He launched into this gatekeeper routine that would have made my father laugh with scorn and then turn around and head straight out the door. This guy said, "First we're going to have a little conversation". What??? I thought this was a business and I just wanted to see a guitar! He wanted to know our names. I thought wtf? Our names won't mean anything to you? But I gave them, first and last, and then he replied that his name was Mark. Okay fine, whatever. Do you play? he wanted to know. Okay, why would I even be in a place like that if I didn't play? I was playing before this guy was even thought of! Well, after I replied yes, we both do, he condescended to let me try the guitar. It was a very nice guitar but I had already made up my mind that I would not be buying a $1 kazoo off this guy. I played one more guitar there and we left. Needless to say, I will take my money and my business elsewhere. I am still in the market for a high-end Martin but thankfully there are many other guitar stores in the Indianapolis area that are far more welcoming and treat their customers like they want their business - NOT like they are doing them some kind of a favor just letting them in the door. I've seen other reviews left by people who had much the same experience with Reno's Music, so it wasn't just us, it's how this place is, unfortunately.

I've been shopping at Reno's for almost 30 years across 4 locations. In the last 15 years they…read morehave really cemented themselves as the best acoustic guitar shop in Indy, and easily one of the best Martin dealers in the Midwest and online. Mark is a great dude who is genuine and makes a real connection with folks. We nerd out on guitars and fiddle tunes and whatnot, and there's never any pressure, but he's also been attentive to what I've been searching for as a player. When the CEO-7's first came out and couldn't be found, he gave me a buzz and said "This one has something, no rush, I'll keep it in the back until you get a chance to swing by." It's the only time he's ever called direct on a specific guitar and I'm so glad he did. It's still my #1 acoustic. Cut to a few years later and I was wanting to buy a custom Martin changing the specs of an existing model. Mark got me around 10 quotes across 3 years as I considered what I wanted to do before I was ready to pull the trigger. Never any pressure, always just "That sounds awesome, let's see what they say!" I bought that guitar, then it was delayed at the start of the Pandemic. Mark stayed in touch with updates and when it finally arrived, had me in safely to the shop on my own as we had a 4 week old daughter on top of it all. Years later as that guitar needed a neck reset from the Factory, Mark helped me get all of the planning set to drop it off as I passed through PA. Cut to a few years later and as I finished my PhD in music technology I wanted to finally get a 12-fret Martin. Again, several months of another 7-10 quotes before I was ready to pick the right one. As he was on a trip to the factory per my request he sent me photos of Wild Grain Indian Rosewood and Swiss Spruce options. Ordered and waited. When the guitar arrived, we pulled it out of the box and the lightest picking was beautiful...but if I dug in things weren't right. Mark got out the straight-edge and we found that the neck was underset. I don't view this as any reflection on Mark or Martin really, just a dumb luck thing to have happen twice. He let me make decisions about the next steps to take, but did all of the work for contacting the factory and navigated all the steps necessary of having the replacement parts selected and built. On top of all of that, he takes the best pictures, runs a great website, and is the first place I would send anyone within 300 miles that was looking for a new Martin (and other acoustics as well). My 2 custom orders are not at the high end of the range, they're really just small changes to existing platforms, but Mark has always treated me with great respect and kindness. With the Eastman and Bourgeois options in the store, I'd say that for anyone looking for their first great acoustic, their ultimate, or anything in between, this is the place. I couldn't tell you how many guitars I've played in the shop, but I'd guess I'm getting close to 100. I remember a few I should have bought, but mostly I think about the good times just hanging out, marveling at these wonderful instruments that bring so much joy to our lives. I'm extremely grateful to have a place like Reno's that I know on any given afternoon I could swing by, see and play something really cool, and have a great chat.