Dr. Zapantis and his entire team are truly amazing. From day one, I have felt welcomed, supported,…read moreand genuinely cared for. After experiences with larger fertility clinics where I felt like just a number, this office has been completely different -- here, you are treated like a human being. For the first time in this journey, I actually feel happy instead of stressed. Everything has been so smooth, organized, and seamless, which has made such an emotional process feel manageable and even hopeful. What truly sets this practice apart is that Dr. Zapantis personally performs all procedures himself. He takes the time to answer every question thoroughly and even draws diagrams to ensure you fully understand your treatment plan. He creates individualized plans for each patient and works closely with you and your spouse to make sure everyone feels comfortable and confident. He has also been incredibly flexible and accommodating with my husband's work schedule, which has meant so much to us. Because this is a smaller practice, nothing feels cookie-cutter or like a one-size-fits-all approach. Every treatment plan is truly personalized, and you can feel how much thought and care goes into every decision. Everyone here goes above and beyond -- you never have to worry about being left waiting for a phone call or email. Communication is prompt, clear, and reassuring, which makes such a difference during a process that can otherwise feel overwhelming. Priscilla is always quick to respond and so helpful. Joyce is consistently kind and welcoming every time we walk through the door. Sandra patiently answers all of my questions, reassures us, and even gives me a hug when I need it most. Kim and Susan have also been wonderful to work with. The entire team is knowledgeable, compassionate, and truly makes you feel like family. Fertility treatment can be an emotional journey, but this office makes you feel heard, supported, and cared for every step of the way. I am so grateful to be under their care and highly recommend them to anyone navigating infertility.

I could write an essay about how amazing Dr. Zapantis & this office is! They truly understand how…read moresensitive & heartbreaking the fertility journey can be. Every single person in the office is so kind, responsive & helpful. Every single appointment was on time. Dr. Z does so much himself, and he never makes you feel rushed, even when you have a million questions. I was recommended by two people and recommend him to everyone. I wish he could deliver my baby too! If you are looking for a fertility doctor, look no further.

Dr. Pena has been nothing but kind and professional throughout my fertility journey. He is…read moreknowledgeable and has made this whole process more manageable.

Where should I start?! I think I'll start from the beginning! Anyone/Couples that has had an IVF…read morejourney... knows how hard it is to find a clinic with a great or high success rate, great staff! A clinic that actually cares about you as a human!! As women! As a couple struggling to have a family! A clinic that's not just there to take your money! I am so happy to say that from our consultation with Dr Joseph Pena at RMA IVF we felt great! We were so amazed and surprised by how kind, easy to talk too, funny! And very knowledgeable he was! To be honest we didn't expect him to be that great! Not to mention he is so honest, straightforward and professional. And honestly that gave us great confidence to start our IVF Journey with Dr Joseph Pena at RMA IVF. I am a woman that has to feel comfortable with my doctor and he made me feel that way! To us the consultation is very important. We needed to feel confident and comfortable with everyone at RMA IVF and Dr Joseph Pena and his staff did just that! They made our decision to start our IVF journey with them very easy. Let's talk about Dr Joseph Pena's staff/team at RMA IVF. I mean from the front desk with Glenda! To the nurses Marylou, Jess and Karen the ultrasound technician and Emily! I have to say they are amazing people!! So easy to talk too! So kind and compassionate! So caring! So organized! So experienced and so knowledgeable as well! My Favorites are Karen and Emily!! they always make me feel comfortable! Karen Explains so well about everything! Before I leave! How things are looking! Tells me im doing good! To hang in there! Its a great feeling leaving there after my visit. Love chatting with her and Emily!! And the wait time is amazing! They are always on time when you get there! I never really had to wait more than 5 minutes amazing!! Im now 8 weeks pregnant and im so happy and thankful for Dr pena and his team for all they have done for me throughout this journey. They made my IVF journey so comfortable and stress-free! Everyone of them! All my questions were answered and I really felt cared for by everyone! Dr Joseph Pena is phenomenal! And I would recommend Dr Joseph Pena at RMA IVF LI to anyone who wants that personal care! Who wants a doctor that compassionate and that makes you feel like you are always heard and not rushed! Who wants a doctor that is knowledgeable, who speaks very well and to the point when a person like you that doesn't know much about the process of IVF can understand. Who wants a doctor that is super friendly and makes you feel comfortable in every way he can! A doctor that has an amazing team that works together to make your IVF journey comfortable and stress-free! Please go to Dr Joseph Pena at RMA IVF LI you will not regret it. Your time and money will not be wasted! You will be in good hands and very happy with him and his team!

Dr. Berin and her staff are amazing and are very welcoming! They are also very accommodating to…read morepeople whose insurance doesn't cover fertility treatments. Dr. Berin was able to help my husband and I achieve becoming pregnant in a few months, and we had been trying for over 3 years. She is very personable, knowledgeable, and genuinely cares about you as a person. You aren't just another number or another patient, you are part of their family as soon as you walk through the doors. Hours are also accommodating to those who work, which is a plus. Blood draws are no big deal when the girls who are doing it are smiling and are so good at it, you don't even feel it. Everything is explained so that you know exactly what's expected of you and know precisely what the next steps are. You can't go wrong by going to Dr. Berin, I am so lucky and grateful for her and her staff for allowing a dream to become a reality.

Very negative experience The office is very disorganized,…read moremultiple errors with pharmacy scripts and very unprofessional handling of everything. Billing department does not supply CPT codes and makes many errors. Strongly recommend finding another clinic.

I love Dr. Safier and overall happy with practice because of her and the fact that I did get…read morepregnant. She never gave up on me even though it was a rough road and she always changed treatment protocol til we found the right one. I also love the nursing staff, especially Fran, and both nurse practitioners. Complaints are that the finance department is next to impossible to get in touch with, and when you are first starting they have a tendency to cancel appointments. We were delayed getting started because they canceled my husband's sperm analysis twice. They also just raised their prices which I think is pretty disturbing since it was already expensive enough. Thanks to Dr Safier talking to finance I was able to get 30% off one of my cycles but they were rude about it and just said "we won't be doing this again." 5 stars for the medical team but one star off for finance

Unfortunately through my fertility journey I have been to multiple practices. Island fertility is…read moremy last (and was hoping final) clinic on my long journey. First let me start with Dr. Trivax who is absolutely AMAZING! Unlike my previous doctor, as soon as outcomes were not as expected he left no stone unturned and did additional testing to identify an underlying issue that was the KEY to exactally why I have struggled so long with secondary infertility. I can't say enough great things about him. However the FINANCE DEPARTMENT is BEYOND HORRIBLE!! It's such a SHAME such great doctor staff are supported by such a poor performing finance department. I don't know how anyone there still has a job. My initial retrevial I almost missed starting my meds because it took almost week to get in contact with someone and get the issues resolved. It's close to impossible to get someone on the phone unless you raise all h*ll and call the office non stop leaving messages with every other department. Kudos to the nursing staff whose other main job is trying to get finance to call back patients. Additionally, after I did all my due diligence they are trying to tell me I have significant fees due AFTER I had the procedure done. Which they are now willing to "see what they can do and discuss with doctor" because ya, they dropped the ball informing me of these fees prior to procedure (mind you they even have a call with you prior to go over all fees you will be responsible for). And again, after I did my due diligence to ensure what my expected out of pocket would be for back to back retrievals they call me MID CYCLE to inform me oops that I owe fees and want to make me aware before I start my cycle.. but they are notifying me day 4 which is no where near before the start of a cycle. If you are between facilities, I strongly urge you to do your homework and due diligence as you will have nothing but headaches with the finance department which unfortunately is part of your journey. Thanks for taking the time to read and best of luck on your journey!

After completing the new patient inquiry form, I never received a call to schedule an appointment,…read moredespite having a referral from my OB-GYN. It appears that new patients with OB-GYN referrals are not being contacted, which has made it very difficult to access care.

Mara from the billing department threatened that I would be refused medical service if I canceled…read morean appointment again. Mind you I rescheduled one appointment because I was notified 20min before that my very good insurance would not cover diagnostic testing and I would be charged $500 for an initial consultation. I contacted BCBS PPO and according to them and New York Insurance Law §§ 3221(k)(6)(C) and 4303(s)(3) it is covered. They should just say they do not take insurance if that is the case or actually verify benefits! Also learn how to speak to people.

I was a patient at the Roslyn office. Dr. George Kofinas, Dr. Narine and their team are AMAZING. We…read moredid many rounds of IVF with them and everyone there was so helpful, sensitive and kind through all of our ups and downs. They were always available to talk or for a last minute visit. Every single member of the staff is overwhelmingly dedicated and caring, they make every patient feel like family. The surgery office by Wall Street also really makes you feel safe and comfortable, and the surgery staff and anesthesiologists are wonderful. My husband and I struggled with poor genetic quality with the embryos we produced, and Dr. Kofinas recommended trying PRP in my ovaries. Shortly after we became pregnant with a healthy baby girl, who was born recently. I couldn't recommend the Kofinas fertility team more.

From the first phone call I made to book a consultation I was greeted with a friendly, upbeat,…read morehelpful receptionist. Walking into the office the first time, coming off of a couple of failed ivf cycles with a previous doctor I was nervous and emotional and a little defeated. Dr. Kofinas examined me and discovered that I had many more fibroids than I had known about and a significant amount of endometriosis that I had not known about at all. He seemed confident that this was the reason I wasn't getting pregnant and we quickly scheduled my surgery to correct these issues. I can't explain the emotion and relief I felt to finally feel like there was a reason for my lack of success and not just "unexplained infertility ", the diagnosis that my previous doctor had given me. I had proceeded with multiple egg retrievals and finally a successful embryo transfer a few months ago! Through the entire process the professionalism and kindness and personalized approach to myself and every patient was exceptional. The confidence and trust I had in Dr Kofinas was truly the most comforting thing through such and emotional process. All of the staff always greeted me with a smile and answered any questions in a way that took away any fear that I'd be fixated on. This entire office, and every one I encountered along the way in the manhattan surgical center, are a collection of such special people who are truly in the right profession and I can't express how grateful I am for each and every one of them. I'd be writing this same review even if my experience wasn't successful. Dr. Kofinas was extremely thorough and just an amazing doctor and person. Angels on earth! -Nancy Pollock

CCRM is the top fertility service provider - high quality staff and organized operations. We…read moreswitched to CCRM following a very negative experience at Kindbody.

I visited CCRM Fertility Clinic on Friday, March 21, 2025, and was completely appalled by the level…read moreof unprofessionalism I encountered. I arrived on time for my appointment, only to be left waiting to be let in by a nurse whom I later learned was named Jackie, who was visibly preoccupied--holding a Dunkin' Donuts coffee and texting on her phone. When she finally acknowledged me, her demeanor was rude and dismissive. She unapologetically mentioned that her train was late, as if that excused the delay in my care. When I asked how long it would be before I could see the doctor, since I also had professional obligations, she responded with sarcasm and muttered an incredibly offensive comment under her breath: "These dikes are going to just have to wait," followed by a chuckle. As someone who chose CCRM because of its reputation as an LGBTQ+ inclusive clinic, I was shocked and deeply hurt. No patient should ever be made to feel unwelcome or disrespected--especially in a space that promises compassionate and inclusive care. I will not be returning, and I strongly urge CCRM to reevaluate how their staff interact with patients, particularly those from marginalized communities.

I am an aspiring Single Mom by Choice so I knew I needed to work with a fertility clinic to have a…read morebaby. I wanted to work with a Known Donor so finding a clinic that would be very sensitive and honor my wishes was critical. I looked at a few different clinics but out of all of the clinics I toured, CUFC was the place I felt most comfortable. My doctor, Lauren Bishop, from our first interaction displayed tremendous empathy, consideration, sensitivity, and pragmatism. I knew that I would be able to have a child with the help of doctors and specialists at CUFC. My road to getting enough embryos for a transfer was long and unforgiving. When I suffered set-backs, Dr. Bishop and the care team provided me with the space to grieve while always being ready to reengage. When I decided to do an FET, I went in with very low expectations- the story I told myself was that my egg were "poor quality" and thus I shouldn't hope for one of my embryos to implant in my uterus. Dr. Bishop had faith and encouraged me to lean into the possibility. When I got my beta results, I was delighted; I had already had symptoms of pregnancy so receiving that verification that I was indeed pregnant, really was a sweet treat. I have now graduated from CUFC with my little embryo. We will be transitioning to our OB/midwife now. I will miss the team at CUFC- the effecient check-in's; being in-and-out of morning monitoring in 15 minutes flat; the ability to email my doctor/nurse/care coordinator; the constant flow of useful information about my labs and meds. While I love my midwife/OB's practice, I will deeply miss the care of CUFC.

This team is awesome. Whenever you need help or instructions. At the time you called in. 5-10…read moreminutes later, there are always have a Nurse or staff call you back to support this painful and anxiety journey. They provide the best quality of care for their patients. I was trying another famous fertility center in NYU, the billing department never tells you the exact amount beforehand. However, Columbia Fertility Center provides adequate billing information at the time you decide to start IVF journey. Excellent service, friendly doctor and staffs!