Dr. Zapantis and his entire team are truly amazing. From day one, I have felt welcomed, supported,…read moreand genuinely cared for. After experiences with larger fertility clinics where I felt like just a number, this office has been completely different -- here, you are treated like a human being. For the first time in this journey, I actually feel happy instead of stressed. Everything has been so smooth, organized, and seamless, which has made such an emotional process feel manageable and even hopeful. What truly sets this practice apart is that Dr. Zapantis personally performs all procedures himself. He takes the time to answer every question thoroughly and even draws diagrams to ensure you fully understand your treatment plan. He creates individualized plans for each patient and works closely with you and your spouse to make sure everyone feels comfortable and confident. He has also been incredibly flexible and accommodating with my husband's work schedule, which has meant so much to us. Because this is a smaller practice, nothing feels cookie-cutter or like a one-size-fits-all approach. Every treatment plan is truly personalized, and you can feel how much thought and care goes into every decision. Everyone here goes above and beyond -- you never have to worry about being left waiting for a phone call or email. Communication is prompt, clear, and reassuring, which makes such a difference during a process that can otherwise feel overwhelming. Priscilla is always quick to respond and so helpful. Joyce is consistently kind and welcoming every time we walk through the door. Sandra patiently answers all of my questions, reassures us, and even gives me a hug when I need it most. Kim and Susan have also been wonderful to work with. The entire team is knowledgeable, compassionate, and truly makes you feel like family. Fertility treatment can be an emotional journey, but this office makes you feel heard, supported, and cared for every step of the way. I am so grateful to be under their care and highly recommend them to anyone navigating infertility.

I could write an essay about how amazing Dr. Zapantis & this office is! They truly understand how…read moresensitive & heartbreaking the fertility journey can be. Every single person in the office is so kind, responsive & helpful. Every single appointment was on time. Dr. Z does so much himself, and he never makes you feel rushed, even when you have a million questions. I was recommended by two people and recommend him to everyone. I wish he could deliver my baby too! If you are looking for a fertility doctor, look no further.

I was a patient at the Roslyn office. Dr. George Kofinas, Dr. Narine and their team are AMAZING. We…read moredid many rounds of IVF with them and everyone there was so helpful, sensitive and kind through all of our ups and downs. They were always available to talk or for a last minute visit. Every single member of the staff is overwhelmingly dedicated and caring, they make every patient feel like family. The surgery office by Wall Street also really makes you feel safe and comfortable, and the surgery staff and anesthesiologists are wonderful. My husband and I struggled with poor genetic quality with the embryos we produced, and Dr. Kofinas recommended trying PRP in my ovaries. Shortly after we became pregnant with a healthy baby girl, who was born recently. I couldn't recommend the Kofinas fertility team more.

From the first phone call I made to book a consultation I was greeted with a friendly, upbeat,…read morehelpful receptionist. Walking into the office the first time, coming off of a couple of failed ivf cycles with a previous doctor I was nervous and emotional and a little defeated. Dr. Kofinas examined me and discovered that I had many more fibroids than I had known about and a significant amount of endometriosis that I had not known about at all. He seemed confident that this was the reason I wasn't getting pregnant and we quickly scheduled my surgery to correct these issues. I can't explain the emotion and relief I felt to finally feel like there was a reason for my lack of success and not just "unexplained infertility ", the diagnosis that my previous doctor had given me. I had proceeded with multiple egg retrievals and finally a successful embryo transfer a few months ago! Through the entire process the professionalism and kindness and personalized approach to myself and every patient was exceptional. The confidence and trust I had in Dr Kofinas was truly the most comforting thing through such and emotional process. All of the staff always greeted me with a smile and answered any questions in a way that took away any fear that I'd be fixated on. This entire office, and every one I encountered along the way in the manhattan surgical center, are a collection of such special people who are truly in the right profession and I can't express how grateful I am for each and every one of them. I'd be writing this same review even if my experience wasn't successful. Dr. Kofinas was extremely thorough and just an amazing doctor and person. Angels on earth! -Nancy Pollock

There are no words that can truly express the gratitude I feel for everything Dr. Berin has done…read morefor my family. Because of your dedication, our dream of becoming parents and completing our family became a reality. You gave us hope when we needed it most. We will always be grateful for the care you provided and the difference you made in our lives. Thank you for helping make our dreams come true. Your work changes lives, and our family will forever be one of the many lives you've touched. With heartfelt gratitude, The Quezadas

Terrible clinic and staff. For my first appointment (consult), I was not seen by the doctor but by…read morethe PA. The only time the doctor said hello was when my husband was doing his bloodwork. The male doctor is not very compassionate and has the worst bedside manner that I have seen. For my egg retrievals, the anesthesiologist was literally 3 hours late and I lost the entire lot. I got no apology and no refund. The doctor blamed me and said I had suboptimal fertility and refused to even do an implantation. I guess he didnt want to affect his numbers and thought that I would ruin his implant-to-pregnancy ratio. He made me freeze my embryos forcing me to pay storage fees and still would not implant. I ended up being forced to destroy the embryos. The staff was equally as rude and treats patients like liabilities. Look it is bad enough that we are going through difficulties getting pregnant, but they had no compassion at all. Well, fast forward to months later and a different clinic with much better reviews. I saw a better doctor who said my egg count was excellent. We got pregnant on the FIRST ATTEMPT. I am now looking at my little one. Also, be forewarned that this clinic does NOT work on weekends, not even for monitoring. Go at your own risk.

The IVF journey can be incredibly challenging, but Dr. Peña stands out as a doctor who truly puts…read morepatients at ease. Whenever I send him a detailed list of questions via email, he takes the time to call me personally--often within just a few days--to discuss everything thoroughly and address my concerns. He's exceptionally well-versed in the latest medical literature, which became clear whenever I asked about aspects of my treatment plan. Dr. Peña is honest and, at times, very direct and blunt. His straightforward approach gives a clear, realistic picture of what to expect, without false hope or unnecessary sugarcoating. Thanks to his care, I've had strong results from both my egg retrievals and FET. RMA as a whole operates like a well-oiled machine: prompt phone calls with results, clear email instructions for next steps, and virtually no unnecessary delays. I chose Dr. Peña at the RMA East Patchogue location, but the flexibility to complete most of my lab work at closer RMA offices in other locations has been a huge convenience. I'm truly grateful for the compassionate, expert care I've received--it's made all the difference on this journey.

Highly recommend RMA Fertility! Dr. Pena is knowledgeable, thorough, and always does a great job…read morekeeping things light during a stressful process. Nurses Mary Lou and Jess have been very helpful by always calling with clear directions about medications and treatment plan updates. Our coordinator Nicole has been great at explaining next steps and helping us navigate each new cycle. The other office staff and medical assistants have also always been so kind and respectful. Very grateful for the care we've received during this past year and would highly recommend this clinic to anyone looking for fertility treatment.

From the moment I walked into this office, I felt genuinely cared for. Going through three…read moreunexplained miscarriages has been so draining on myself and my husband. Fertility treatment can be emotionally overwhelming, and the entire team here at San Román fertility goes above and beyond to create an environment that feels supportive, compassionate, and reassuring. Dr. Gabriel San Román is incredibly knowledgeable, patient, and thorough, always taking the time to explain each step, answer questions, and make sure I felt heard and understood. I never felt rushed or dismissed. Every concern, big or small, was treated with respect and care. Merry, Kathy, the entire office staff are just as exceptional. They are kind, responsive, and understanding, and they truly recognize the emotional weight that comes with this journey. Appointments are well organized, communication is clear, and I always felt supported between visits. I am deeply grateful for the care I've received here. This practice treats you like a person, not just a patient, and that makes all the difference. I would wholeheartedly recommend this office to anyone navigating fertility care and looking for both medical excellence and genuine compassion.

The best of the best. Everytime you walk in you feel like family. Fertility treatment can be a…read moresensitive situation and no team handles this with more care. Dr San Roman is the best there is! He spends lots of time explaining different options and treatment plans. 10/10

If patient centered care is what you're looking for, you have found it. The Westport office does…read morenot disappoint. The office is inviting, immaculate, and convenient. My reprieve from frustration, disappointment and feeling like a number concluded when I made my first phone call to the Yale Fertility Center of Westport. Christine communicated to me from the get go that I would receive a more personal touch and proved that at my first appointment. Perhaps even earlier that that when I think back. You see my appointment was made for the following week, yet I received a phone call from Dr. Seifer on a Saturday afternoon. He called to introduce himself and ask questions for our upcoming appointment in preparation of my complicated history. Dr. Seifer has a wealth of knowledge and experience and is thorough when explaining the process, procedures and expected outcomes. He has a sweet demeanor and is the upmost professional. Patricia O'Neill, Nurse Practioner is a dream come true. She is detail oriented and is understanding of how overwhelming the process can be. She stands by her words when she says she is always available to answer questions and gets the process moving. The office staff and nursing staff was just as amazing - from getting insurance information completed and approved to having blood work done without the feel of the needle! As a RN, I know how important it is to have good, quality care. Regardless of if we become pregnant or not, it doesn't matter. What matters to me is that the person I choose to take care of me makes me feel like they care. And that, that is exactly how I felt when I got off the phone with Dr. Seifer that Saturday afternoon. Happily, I continued to feel that way every time I interact with the staff in the comfort of the Westport office.

From the owner: We Make Firsts Possible. First breaths, first smiles, first steps…read more.. At Yale Fertility Center, your dream is ours. We are physicians, specialized staff, and scientists who have dedicated our life's work to improving your chance for fertility. But infertility is a complex, stressful, and often time-consuming problem. Men and women new to the problem are sometimes prepared for the physical procedures they will have to undergo, but often don't realize how emotionally difficult the process can be. Sometimes one partner is more devoted to the process than the other; sometimes infertility treatments can stretch on for months and become financially draining; and sometimes people experiencing infertility end up feeling alone and isolated, even from those who love them the most. That's why we are here--because we've been through it before, and we are here to help you through it, too. There are moral, ethical and scientific dilemmas that can be easy or difficult to resolve. Our shared communication through the process, and our continuous psychological support, helps you to overcome each step and gain perspective on why each person's experience is different. The education we provide helps you to understand your options and feel confident about the decisions you make. This practice is specifically built to attend to the technological, emotional, and physical needs of men and women who are experiencing infertility...

Very negative experience The office is very disorganized,…read moremultiple errors with pharmacy scripts and very unprofessional handling of everything. Billing department does not supply CPT codes and makes many errors. Strongly recommend finding another clinic.

Dr. Berin is absolutely the best. In 2019 I went through IVF with Dr. Berin and now my son is a…read morebeautiful 2 year old. I am currently 17 weeks pregnant with my second transfer from the same retrieval. The office hours are very convenient early in the morning. I was able to go and complete my visits before my 2 year old even woke up. Without Dr. Berin, my dreams of a family would not have been possible.

Zero stars. Stay away. This review is mostly specific to the billing and admin practices of RMA -…read morethey are atrocious, the worst of any business I've ever encountered. Trying to find the correct person to help with an issue or anyone at all to answer the phone in billing is near impossible. They sent a bill of mine to CBC to collect. I was never sent this bill. Nothing in the mail. No email. No phone call. Nothing before they sent it to collections. My account "financial educator" couldn't even tell me what the bill was for. I've been asking for a full statement of my account for weeks and even that is too difficult for them to manage. Trying to get information on the charge requires endless follow up on my part and it is still unresolved more than 2 months later. And this is just the latest of several issues I've had with their billing department. Since 2022, I've been asked to fill out multiple forms, consents and sign up for 5 or 6 different portals as they've changed ownership, yet still they send mail to the wrong address or text me bills instead of emailing them despite multiple requests not to text. This does not instill trust or confidence in a medical practice.  Regarding their medical staff, the doctors and nurses are nice and competent and I do believe Dr. Klein and his coordinator Jenna tried to help me and my fiancé, but the entire practice or company more accurately, feels like a factory. You don't see your doctor during most or every visit, just whoever is available on that day. One visit, I had side effects from a medication that seemed unusual and the doctor I saw said she'd never encountered it, shrugged and didn't have anything to say other than "let us know if it gets worse or doesn't go away." I also had significant side effects both immediately after and weeks after my trigger medication that I was never warned about. Reddit subs were more helpful than RMA in these cases - it seems these side effects were all fairly common. If we try again, we might have considered continuing with RMA because finding and trying a new practice is full of it's own uncertainty and risks, but after this latest billing issue, never again. Every interaction with RMA on the billing/admin side has been infuriating, riddled with incompetence, and simply bad business. There are other options out there, save yourself the frustration and avoid RMA.

I would leave 5 stars for just the medical staff- my entire experience there was incredible, I was…read moreso comfortable and I gave birth to a beautiful baby boy in 2023. My overall rating is dragged down by the billing department- it's been an ongoing painful process with them that we are still dealing with. As others described- I have filled out endless forms since 2023 to destroy specimen no longer needed. A year after the forms were signed, I was told there was a clinical error but my initial dates would be honored. Then the bills came. Impossible to get someone on the phone, when I finally did I was first told don't worry, it's a new billing system acting up, ignore the bills. Then the bills came again and I thought we were finally done after yet another round with the billing dept, but now a collection agency is in the mix. It's been impossible to get an accurate breakdown of what we are even being billed for and at this point I just want to pay and move on. So, beware I suppose if you choose RMA, be very clear and capture all communication so you have it if needed.

I've been coming here for about two years and absolutely love it! It's always so peaceful and quiet…read morewhen I come in the mornings, which I absolutely love. The staff is always great and I've never had a problem with them. I've been seeing Dr McAvey for a few years now and she's amazing, along with the staff as well. She is AMAZING and is the reason I had my first child and am going to have my second. She is very dedicated to making sure you understand what's going on and makes sure you have the best outcome. I highly recommend speaking to her on what's going on

The WORST experience I have ever had. The admin staff is incompetent, and knows nothing about…read moreinsurance. They are lazy and coded my treatment plans incorrectly and therefore I was denied another round of IVF. They didn't help or advocate for me and I had to spend four months of fighting insurance myself. They ignored my attemps to speak with them, and then charged me $2k without explanation. DO NOT GO HERE!

Before I came to Kofinas, I already heard lots of great things and successful stories, but it was…read moremy first time going through IVF, I didn't know what to expect. It turned out to be a very smooth experience, Dr.B. and every one else at the office were always very caring, responsive and absolutely supportive.

I had a really frustrating experience with Kofinas Fertility Group and feel like I should share it…read morefor anyone trying to make an informed decision. I was told upfront that they were in-network with my UHC Empire Plan. Based on that, I moved forward with testing. After claims were processed, I found out that while office visits were partially covered, imaging done in the same office by the doctor was billed out-of-network and denied. That was never clearly explained to me beforehand. For context, I've been to two IVF clinics while living in Florida and used the same NYC insurance. Both of those clinics gave me a full breakdown before I even met the doctor -- what insurance would cover, what might not be covered, and realistic out-of-pocket estimates. That level of transparency made a huge difference. I didn't get anything close to that here. A good example of the communication issues: the cost of my husband's sperm analysis was never brought up proactively. I only learned about it because I specifically asked during the appointment scheduling call. If I hadn't asked, it would have come as a surprise at the appointment. I also know my insurance would have covered that service if the clinic were truly in-network. This is just one example of how things are handled. When I started asking questions, I got vague answers. I was told they would "eat the cost" of denied claims, but nothing was put in writing. At the same time, I was told I'd still be responsible for larger procedures and testing. When I asked for clear pricing, I was told costs depend on what insurance pays, which made it difficult to understand what I'd actually be responsible for. The financial responsibility meeting was also uncomfortable. Asking basic questions seemed to annoy the person I was speaking with. When I spoke to a supervisor, the tone felt dismissive and there was no acknowledgment that I had been told they were in-network in the first place. Also, none of the phone calls are recorded, so there's no way to go back and verify what was said. I do want to say the nursing staff at the Staten Island office are absolutely wonderful. They were kind, patient, and supportive every time I interacted with them -- truly the best part of my experience. Dr. Peter has a calm bedside manner, but I personally found it hard to fully trust the guidance when there didn't feel like there was alignment between what was being emphasized to me and the overall approach. For me, that consistency matters when I'm making important health and financial decisions. Fertility treatment is already stressful enough. The last thing patients need is confusion around insurance and billing. Clear, upfront information should be standard before starting any testing. If you're considering this clinic, I would strongly recommend: getting everything in writing regarding what is actually in-network asking for a full itemized cost breakdown upfront confirming how imaging, labs, and procedures are billed I wish I had done that before starting here.